3 Weapons For The True Salesperson
No more hoping – true salespeople won't accept anything less than “yes”.

5 Simple Steps for Keeping Clients Happy
Stay on top of the skills your customers value most.

'A' for Attitude
Feeling inadequate? Here are five mottos to live by when faced with a sales slump

All That Jazz
Be the star of your next presentation with these tips for wowing your audience.

Angry Clients
Try these nine tactics to resolve disputes with clients

Are You Losing Your Edge?
Don't let fear or complacency get in the way of new prospects.

Asking For It
Collecting for a good cause may be the sales training your company needs

Avoid A Fatal Flaw Made By Many Presenters
Ever heard the phrase ‘Money is the root of all evil?’ It’s so often used that it’s become a part of our everyday language. And yet, did you know that it’s a misquote?

Avoid Stupid Sales Gimmicks
No need for tricks – be driven by the timeless tools.

Beat the Money Issue
Stop customers shopping around by proving that your product is the best

Beat the Recession with CRM
Use CRM to protect existing customer revenues, safeguard customer loyalty and unearth latent revenue opportunities within your customer base

Best-in-the-Business
Top-selling sales authors provide expert advice on how you can up your sales game.

Beyond Lip Service
Living the essence of customer service excellence

Building Loyalty
Don’t let customers go after one purchase; win them back with a follow-up programme.

CEO Selling
How Equal Business Stature (EBS) helps you make a sale

Champion Presenting
Follow these tips to make all your presentations and demonstrations winners that clinch the deal.

Close the Deal With Urgency
Urgency is what gets top sellers up in the morning and keeps them fired up all day.

Cold Calling: Some Like It Hot
Five secrets to never making another cold call

Commission Only?
Could adopting a straight-commission system be a good bet?

Competition, Beware!
Follow these seven tips to leave your competitors in the dust

Create Your Own Luck
Don't wait for luck to come your way – create it now with these four steps

Customer Complaints are a Wealth of Information
Few entrepreneurs worth their salt would disagree that customer satisfaction can impact their bottom line, and those who recognise its power as a differentiator are paying more attention to customer satisfaction strategies.

Deal Gone Bad?
So you made a bad deal. Learn from it, and move on

Don’t Just Pitch, Strive to Engage
Packaging is everything. Not the sticky kind you remove from chocolate, but the way in which you bind the elements of your sales pitch together.

Drive for Success
Do you have what it takes to lead your sales team to success? Here are the five star qualities every sales manager must have

Driven to succeed
Globally, sales incentive programmes with tangible, memorable rewards are proving more effective at motivating people than cash

Dynamic Letters
Overcome your writing and selling blocks with tips to captivate the reader.

Effective Presenting
Vary your presentations to get the most from your sales efforts.

Elements of a Successful Sales Plan
Do you want your sales to skyrocket? Build a strategic and tactical sales plan that will launch you far beyond your sales expectations

Encourage Criticism
If none of your customers are complaining, it’s time to encourage them to speak up

Feeling Outgunned in Negotiation?
How to contend with a more experienced opponent.

Get to the Point
How to write the perfect sales letter

Getting Customer Service Right
Internal marketing may unlock the customer service impetus companies are looking for.

Go for 'The Kill' & Close The Sale Every Time
Implement this advice to create the scenario that can help you establish invaluable business relationships

Graham Pfuhl on Inspiring your Salespeople
Results can only be achieved when salespeople have the right attitude

Hanging Tough
Want to land that big account, but not sure how to get to the top? Climb the ladder to success with three simple steps

Heart and Soul
To really make an impression on your customers, don’t just memorise a sales pitch; let them hear the personal rather than the hard sell.

How Radio DJs Can Help Improve Your Sales Pitch
What is it exactly that top radio presenters do to make you feel so comfortable in their vocal presence? And how can you duplicate the effect in your own presentations?

How To Find The Pricing Sweet Spot
Tune in to customer needs and offer the right product at the right price point.

How To Pitch The Very Rich
Even seasoned pros screw it up. Here are 5 rules to help you get It right.

How to Stick (and When to Quit)
The end of the deal is near. Get ready to close – or to ditch it altogether

How to Write the Perfect Sales Proposal
Well prepared sales proposals are compelling tools that persuade a customer to buy from you.

Improve Results with the Power of Going Zen
Improve results with the power of going Zen.

In Good Company
Improve your performance by surrounding yourself with the right people.

It's Not About Price
The price of your product needn’t be problematic. Try these techniques for getting past "no".

It's Not About You, Focus on Customer Needs
The more you focus on your customers' needs, the easier selling gets

It's What You Say
Don’t scare off your prospects with the wrong words. Here’s what you should say to help you close the deal.

Jealousy Gets You Nowhere
Don’t let envy affect your team. Here's how to recruit a sales superstar without threatening the status quo.

Keep Buyers Coming Back
Want to know what keeps customers coming back? Why don't you just ask them?

Keep Your Mouth Shut
You don't close sales by being a blabbermouth.

Keep Your Selling Spirits High
When the going gets tough, the tough keep selling. Here’s how

Know Who You Are
To really make an impression on customers, don’t just memorise a sales pitch – let them see the person behind it.

Landing The Big Ones
Landing big contracts is difficult for any business, let alone a small, unknown start-up.

Learn Your Lines
Telesales takes practice and a captivating sales pitch to hook customers.

Let Your Sales Kit Shine
If prospects think you’re just like everyone else, let your sales kit prove otherwise

Let's Make A Deal
Successful negotiations are based on respect, not hard-sell tactics.

Listen Up
How to talk less and listen more the first time you meet a prospect.

Low-Key Selling
Don’t intimidate your customers with pushy sales tactics; put them at ease so they want to buy

Make It Snappy
Use an elevator speech to captivate customers.

Make No Mistake
The things you do – and don't do – could keep you from closing sales. Avoid these five common mistakes.

Make The Call
...But before you do, find out who you should be speaking to.

Make the Sale of the Century
Solve clients' problems instead of selling them products – you'll become part of the team and wealthy in the process.

Make Your First Sales Meeting a Success
Four simple ways to make your meeting with that new customer a success.

Making The Connection
Cape Town-based cabling company maintains that quality and service are what count.

Making Your Sales Meeting a Success
Use these tips to master this crucial aspect of the sales process.

Manage Your Time
Make more money and avoid burnout by managing your selling time

Market Supremacy Through Customer Service
Adopt a holistic approach to customer supremacy and gain a competitive advantage

Mind if I Ask?
Do this, and it can set you up to seal the deal every time.

Nail Your USP & Set Yourself Apart
Create a unique selling proposition to ensure your marketing stands out

Open Sesame
Want to reach peak sales performance? Unlock your selling potential by focusing on these keys to success

Performance Monitoring
Measuring the performance of sales staff can be a challenge for any business. Each salesperson is different and works differently. So how do you monitor your sales team and track sales success?

Perks That Work
There are plenty of ways to motivate reps to stay on the path to success, even on a budget

Playing the Fool?
Wise up by avoiding these five negotiating mistakes.

Prepare for Lift-off
Do you want your sales to skyrocket? Then follow these pointers to build a strategic and tactical sales plan.

Presentation Wow
Put some panache into your presentation, and you’ll clinch the deal.

Prospecting From Afar
When you don’t have the budget to meet sales prospects in person, how can you still wow them?

Put Sales Strategy First
Master sales and marketing by focusing on these 10 key points

Quality Time
Not getting what you want from your sales meetings? Here are five tips to point you in the right direction.

Recapturing Your Selling Spirit
Running low on motivation? These tips will help you get moving in the right direction

Remote Control
Allowing sales reps to work off-site has its perks, but before you try it, be sure telecommuting makes sense for your business

Revitalise your sales career
A must-read for the seasoned salesperson.

Sales in a Slow Economy
How to ensure the door is not closed to your sales team.

Sales Presentation Pro
These tips from our Sales Expert will help you adapt your presentation to your audience so you get a better response from prospects.

Sales Pro Secrets
Improve your sales by adopting the 10 known characteristics of successful salespeople

Say Less, Sell More
Make every word you say count by becoming a better listener.

Selling Superstars Offer Superior Service
How can you shine in your customers' eyes? By adopting these five traits

Service Blunders
These five common mistakes trip up a lot of businesses. Our customer service expert offers his tips on correcting the problems

Sharing the Load
Score a success for your business by implementing team-selling tactics.

Some Trying Times
Every once in a while, you'll meet difficult customers – are you prepared to take them on?

Spotlight The Benefits of Your Offering
Show customers the benefits and make them realise what they're missing

Step Right Up
Running low on motivation? It happens to the best of us. These six tips will help you get moving in the right direction

Stop Closing & Start Selling
The close has to be a natural extension of the sales process, not a question fired at random.

Super Sales Training
Sales is key to any business, so it is critical to keep your team on top

Surface Tension
Give reps a break before their stress bubbles over

Target Practice
Sometimes, the key to landing a sale lies in clearing away the obstacles that can make you miss the mark

The Sales Pyramid
Climb the sales ladder to success.

The Tough Get Selling
Even in a down economy, people are still buying – you just have to find them.

There Will Be A Test
Reduce turnover and heighten success by measuring motivation before you hire

Time for Review
Appraising your sales staff’s performance needn’t be a dreaded occasion.

Time to Reconnect
Don’t wait to get back in touch with old prospects – now’s the time!

Top Service Strategy
As with most things in business, strategy will drive success in dealing with customers.

Training Day
Need a sales trainer to motivate your staff? Here’s how to find one

Up The Momentum
How to engage prospects before they have a chance to tell you that they’ll “think it over”.

Use the Tools of Persuasion to Close the Sale
Why isn't your business growing faster? The answer might be found in how you turn your prospects into customers

Vocal Challenger
Learn the techniques used by powerful speakers to deliver a successful sales pitch.

What Do I Do With My Hands When Presenting?
Let’s take a step back from the ‘higher philosophies’ of public speaking, and look at something more nuts-‘n-bolts practical: Your hands.

What's the Compensation Plan?
Is your compensation plan keeping your salespeople motivated?

What's Your Sales Style?
Finder, Minder or Grinder: Salespeople are like ice cream; they come in different flavours

When Buyers Hesitate
Follow this advice if customers aren't keen on buying your product or service.

Why customer quality counts
In The Invisible Customer, sales experts Cobus van Graan and Dr Chris Crozier provide a guide to unlocking and developing potential for business growth through customer quality management. Monique Verduyn interviews Cobus van Graan.

Writing a Telesales Script
How to prepare a calling script that will keep customers on the phone.

Your Company Credo
Inspiring your employees to provide great customer service starts with defining just what you stand for

You've Got Sales Style
How well can you sell? Very, if you develop your own way of doing it

Sales Power 30-Day Shape Up
Are you ready to ramp up your sales? This 30-day action plan takes your business to new heights