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Franchisee Advice

Minuteman Press Advises You To Under-Promise And Over-Deliver

Minuteman Press franchisee Caryn Neethling believes in working hard, being passionate and offering unparalleled service. Together with her husband Werner, she bought the existing Minuteman Press Krugersdorp franchise four years ago. Since then, the business has grown from strength to strength.

GG van Rooyen

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Taking over an existing store

“Buying an existing store has definite benefits. You have built-in loyal clients, and you have a team that knows the business. When we took over the business, we retained all the staff, which helped a lot. Even though my husband and I were new to the franchise, our staff knew how things worked and helped us get up and running.

We-recommend-tickWe recommend: Jean-Pierre Seger Gives His Franchisor Perspective

“Still, taking over an existing store can be daunting. Even though you’re completely new to the business, everything is ticking over as usual, and this can feel overwhelming. You feel as if you’ve been thrown into the deep end. But, if you can figure things out, you can see a relatively quick return on investment, since you already have a solid client base.”

The need for business knowledge

You don’t need printing experience to open up a business such as this, but I do think you need a bit of business experience. If you’ve owned your own business before, the transition will be much simpler. There is a lot of admin to deal with. We typically handle 50 to 80 quotes a day, so there is a lot to keep track of.

“Thankfully, Minuteman uses fantastic software to manage workflow, which makes the day-to-day running much easier, but it still helps to be comfortable with business management.”

Learning about printing

“My husband and I had both owned other businesses and retail stores when we took over the Minuteman Press, but printing was new to us. Luckily, we had staff who were knowledgeable and an incredibly helpful franchisor. The training we received was excellent. We even travelled to New York (during the middle of a very harsh winter!) for training, and the people there were fantastic.

“One of the big advantages of buying a franchise, as opposed to opening up an independent operation, is the support that you receive. Since we needed to learn about printing, knowing that an experienced team was just a phone call away really eased the pressure.”

Having good staff

Minuteman-Press-Krugersdorp

“It’s very important to employ the right people. There were five people here when we started — we now have ten. Your workers really are the lifeblood of your operation. We were very lucky to retain great staff when the previous owner sold the business. We wouldn’t have the successful business we do today if it was not for them.”

Providing great service

“We live by the motto ‘under-promise and over-deliver’. A lot of printing companies don’t reply quickly enough to a request for a quote. We have a strict rule that large quotes should be sent out within 24 hours of receiving the request. If it’s a quote for a small job, it should be done practically immediately.

“At the same time, you need to manage clients expectations. Some clients don’t realise how time-consuming and complex printing can be. It’s also a fact of life that things go wrong. Sometimes a printer breaks down or something else goes wrong, and you simply can’t meet the deadline. The important thing, though, is to communicate with the client. You need to let them know that something has happened. Simply sticking your head in the sand is not a good strategy.

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“In order to have more control over jobs and deadlines, we’ve brought a lot of printing in-house over the last four years. It can be good to send out very large printing jobs when you’re getting started, but bringing those in-house really helps as your knowledge of printing improves.”

Staying on top of technology

“Printing technology is constantly improving and evolving, which keeps things interesting. Once again, having a franchisor to help navigate technology changes and keep you abreast of changes is very useful.”

Working hard

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“You need to realise that you’ll be working hard. We typically have around 200 jobs in progress at any one time. As the owner of a Minuteman Press, you’ll rarely ever be bored.

“However, what I like about a franchise such as this is that it tends to stick to business hours. There aren’t too many late nights. We have a lot of corporate clients, so that allows us to stick to business hours.

“It should also be mentioned that the franchise offers great rewards. It’s hard work, but you get what you put in.”

A dependable franchisor

“Minuteman Press is a great franchise to be a part of. Of course, it is an international brand that’s highly respected, but it also has a great team in South Africa. The local team is knowledgeable and always willing to help. As a franchisee, you can always pick up the phone and ask for advice. We really have a great relationship with the franchisor. I know that, should we suddenly have a family emergency, he would be in the shop helping out the next day.

“Occasionally, issues crop up, and it’s great to have a franchisor that’s willing to assist. For instance, a supplier might be closed for the holidays, and Minuteman Press head office can then recommend a substitute for that period. Or, there might be a glitch with the software that head office can help to sort out.

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“As you become more comfortable in the role of business owner, you might need less assistance from the franchisor. In the early days, though, it’s important to have support.”

For more information, visit krugersdorp.minutemanpress.co.za.

GG van Rooyen is the deputy editor for Entrepreneur Magazine South Africa. Follow him on Twitter.

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Col’ Cacchio: A Passion For Pizza

Greg Mommsen left the IT industry to join the restaurant trade and set up Col’Cacchio Bryanston in 2003. Greg is now a director at the Col’Cacchio group and shares the success of the 25-year-old brand and his journey as both franchisor and franchisee.

Nedbank Franchising

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Greg Mommsen

Vital stats

  • Player: Greg Mommsen
  • Franchise: Col’Cacchio
  • Established: 1992
  • Visit: colcacchio.co.za

What are your daily challenges and advantages, as a franchisor, in both corporate and franchisee stores?

col-cacchio-pizza

With the ownership of corporate stores we have the opportunity to test and trial new products, IT upgrades and new innovations within our corporate structure upfront. This way we can gauge the success of these initiatives without disrupting the franchisees.

Due to the hands-on nature of Col’Cacchio restaurants, it’s proven to be successful when restaurants are owner-operated.  This becomes a challenge with the corporate stores where reliance is placed on managers to run the restaurant.

Catering to the individual needs of corporate and franchisee stores from an operational support point of view can also be challenging.

Related: Col’cacchio Holdings Launches First Base

What contributes to the success of Col’Cacchio as an iconic Italian franchise?

Italian franchise

We have taken our time to expand the brand and have rolled out new stores at a slow and steady pace. Choosing the right franchisee partners and the right sites has been key to our success and sustainability. It always remains a major focus for the brand to produce products that are best in its class, and we take great pride in having a hand-crafted and exclusive product offering.

How do you continue to stay relevant in a niche market?

pizzeria-niche-market

To ensure that we are on trend with the market, we constantly reinvent ourselves through innovation. Our menu items are updated every six months and we continually broaden our offering to ensure that we evolve to stay ahead of the curve. We strive to be the consumer favourite in Italian food and offer a premium product that is of the best quality, value and overall experience.

Col’Cacchio has a great application-based loyalty programme that puts us at the forefront of change. On-demand purchases and deliveries have become a major trend in the market and we are currently evolving our online ordering solution to accommodate this need.

Related: Col’Cacchio Launches Mio

What qualities do you require your franchisees to have?

pizza-franchise-south-africa

Our franchisees have to be resilient entrepreneurs with good business acumen. However, too much entrepreneurial flair is not ideal, as franchisees need to understand and be willing to work within the brand’s guidelines and standards.

To be a restaurateur, you have to be comfortable with non-traditional trading hours and be customer service focused.

With ample new pizza brands entering the South African market, how has this affected your business?

new pizza brands

In general, the food industry has been active with the development of new brands in South Africa. We embraced this as an opportunity to develop a smaller Col’Cacchio offering with a slightly limited menu and more focused on takeout and delivery in order to cater for this segment of the market.

We continue to focus on leveraging off the strength of our existing brand by offering the best quality handcrafted products.

The menu has expanded to include light meals and breakfast in a wide range of healthy options, including gluten- and wheat-free bases and pastas, as well as carb conscious, low calorie and vegan-friendly dishes. We’re also in the process of revamping many of our restaurants, to ensure that our stores have an updated, fresh look to increase our appeal to a wider audience across the various parts of the day.

Related: The Pros & Cons Of Owning A Restaurant Franchise

Why is it important for successful franchises to have a strong relationship with their banking partners?

v-and-a-pizza

Funding is critical to the development of new restaurants. Having a great banking partner that understands your business, the industry as well as its risks is pertinent. This plays a big role when it comes to specialised funding solutions and ensuring the application process is quick and easy.

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Leading SA Franchise Group Cash Crusaders Continues On Its Growth Path

The company is growing from strength to strength thanks to its recession-proof business model that is built around three profit centres – specially imported new goods, secondhand trade and secured financial lending.

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National franchise group Cash Crusaders continues to show positive growth results despite a rollercoaster economy. The 1,7-billion-rand company saw an impressive 13% year on year same store growth between 2015 and 2016 with figures remaining favourable in 2017.

The company is growing from strength to strength thanks to its recession-proof business model that is built around three profit centres – specially imported new goods, secondhand trade and secured financial lending.

New store openings

The results speak for themselves. This year, the brand opened its landmark two-hundredth store in Soweto (the second store for the area), with ten new store openings following in quick succession including Mayfield Square, Robertson, Raslouw, Vryheid, Tembisa, Parow Station and Lydenberg.

Related: What Franchise Model Is Right For You?

By the end of the year, the total of new stores is expected to reach 214.

Cash Crusaders is South Africa’s largest secondhand retailer – three times the size of its closest competitor- and hasn’t stopped growing yet, with new store openings scheduled well into 2018.

A sure thing for franchisees

The brand is seen as a lucrative business opportunity for franchisees, most of whom own more than one store.

“The investment that the franchisor makes on innovation, research and development ensures we stay ahead of competition, remain relevant in the industry and persist as a strong player over the long term,” says Franchisee Damian Ohajunwa

With a successful track record of more than 20-years, Cash Crusaders is seen as a ‘sure thing’ business opportunity by potential franchise owners who see to  benefit from a proven three-tier profit system and an existing customer base.

3 Customer drawcards

Cash Crusaders’ unique business model incorporates three distinct product offerings, namely private label new goods, secondhand goods and secured loans, all of which translate into good sales figures.

Cash Crusaders’ directly-imported private label goods include home theatre systems, home and car audio, DJ equipment, musical instruments and household appliances. For value-conscious consumers, these quality products present a less-expensive alternative to big brands, a trend that’s becoming more pronounced in South Africa’s tough economic climate.

A reliable business partner

Cash Crusaders unique business model ensures franchisees have the support they need. A highly-experienced team are on hand to offer advice, planning, training and ongoing support from day one. It’s a symbiotic relationship that benefits everyone.

Business owners form part of the Cash Crusaders network, and are equipped  with a proven system of operation, thorough training and all the tools needed to succeed. The Projects Department work closely with franchisees, giving them the full benefit of their expertise from day one.

Related: Savvy Sales Skills To Grow Your Franchise Footprint

“Set up was assisted greatly by Operational Management who was involved from the get-go, from lease negotiation to build out costings and contractor sourcing. The final quality of workmanship was exceptional,” franchisee Christo Burger.

Dedicated to raising the industry

cash-crusaders-capitalThe proudly South African brand is dedicated to empowering entrepreneurs to be in business for themselves and helping them grow every step of the way.

Cash Crusaders has also shown its commitment to raising and changing the public’s perception of the secondhand  industry by advocating honest trading and regulating secondhand trade in South Africa through its association with National Association of Franchised Secondhand Dealers (NAFSHD).

The group is also a member of The Franchise Association of South Africa (FASA) and proudly subscribes to the FASA code of ethics and business practices.

“Make no mistake, Cash Crusaders is not just another secondhand business. We maintain the highest standards and ethics, and have gone above and beyond to change the public’s perception of the secondhand trade by proudly demonstrating our honesty, integrity and legitimacy,” says Cash Crusaders CEO  Sean Stegmann.

R300 000 start-up assistance

Cash Crusaders is the only franchise group that offers financial assistance to help entrepreneurs find their feet. If a potential franchisee has R800 000 in unencumbered capital, Cash Crusaders will give them R300 000 start-up assistance to cover initial running costs. T&Cs apply.

“Franchising is our passion, and our network of Franchisees are our family. From the outset, we pledged to partner with entrepreneurs who share our vison – innovative thinkers as committed as we are to building this brand. We want to do business with you and work together to ensure the success and profitability of your business. You’ll soon come to appreciate our “Make It Happen” attitude,” says Stegmann.

dont-take-chances-on-your-store

For more information about the franchise opportunities available, please visit www.cashcrusaders.co.za

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Franchisee Advice

Want To Leave Customers Grinning And Vowing To Return? Do The Following

These five quick tips will keep your customers coming back for more.

Basil O’Hagan

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happy customers

1Admit when something has gone wrong

Customers will respect your willingness to admit a mistake and effort to rectify things.

2Focus. Pay attention to customers

Don’t go into autopilot when serving them.

Related: Zappo’s Customer Service Excellence Comes Down To Company Culture

3Aim to be an expert

Don’t just be an expert salesman – be an expert in whatever your customer is interested in. The ability to offer genuine advice (instead of a generic sales pitch) is something customers will come back for.

4Pay attention to new customers

Aim to make new customers regulars by offering the sort of service they don’t receive anywhere else. A free gift can be a good idea as well.

Related: Go Above And Beyond With Your Customer Service

5Make customers feel valued

There’s nothing worse than being ignored by staff when you’re in need of service. Always be on hand when help is needed. Never chat on the phone when a customer is waiting.

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