Want To Leave Customers Grinning And Vowing To Return? Do The Following

Want To Leave Customers Grinning And Vowing To Return? Do The Following

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customer-service-improvement

1. Admit when something has gone wrong

Customers will respect your willingness to admit a mistake and effort to rectify things.

2. Focus. Pay attention to customers

Don’t go into autopilot when serving them.

Related: Zappo’s Customer Service Excellence Comes Down To Company Culture

3. Aim to be an expert

Don’t just be an expert salesman – be an expert in whatever your customer is interested in. The ability to offer genuine advice (instead of a generic sales pitch) is something customers will come back for.

4. Pay attention to new customers

Aim to make new customers regulars by offering the sort of service they don’t receive anywhere else. A free gift can be a good idea as well.

Related: Go Above And Beyond With Your Customer Service

 

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5. Make customers feel valued

There’s nothing worse than being ignored by staff when you’re in need of service. Always be on hand when help is needed. Never chat on the phone when a customer is waiting.