The benefits of delivering exceptional service are many. In fact many of the strategies I regularly discuss can all be achieved by doing one thing: Giving awesome service.
Here’s why your service should be not just good, but world class!
It doesn’t cost a cent. Amazing service takes a bit of effort and creative positivity, but it’s free.
It drives word of mouth. Be amazing, and your customers will tell their friends about it.
It creates regular customers. If someone has a great experience at your business, they want to have it again. So they keep coming back.
It makes you hard to compete with. How can your rivals compete with you if customers don’t use you for your prices, but for the amazing service and the vibe? They can’t just drop prices, they have to ‘out-amazing’ you!