Firstly you need to lead by example – your staff will see how you treat customers and behave accordingly. Your staff also need to realise that without customers, they may not have a job.
It’s a good idea to draw up a list of the things that constitute good customer service, such as:
- Greeting customers
- Being helpful
- Being pleasant
- Offering additional help.
These things may seem obvious but they may not be to everyone, so having a list of how you expect a customer to be treated will avoid any misunderstandings.
The bottom line is that happy customers keep coming back, and that is good for your businesses’ bottom line.