How can I teach my staff the value of good customer service?

How can I teach my staff the value of good customer service?

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Firstly you need to lead by example – your staff will see how you treat customers and behave accordingly. Your staff also need to realise that without customers, they may not have a job.

It’s a good idea to draw up a list of the things that constitute good customer service, such as:

  • Greeting customers
  • Being helpful
  • Being pleasant
  • Offering additional help.

These things may seem obvious but they may not be to everyone, so having a list of how you expect a customer to be treated will avoid any misunderstandings.

The bottom line is that happy customers keep coming back, and that is good for your businesses’ bottom line.

Read the full article here.

David Javitch
David Javitch, PhD, is an organisational psychologist, an internationally recognised author, keynote speaker and consultant on management and leadership issues.