Home Authors Posts by Basil O’Hagan
From making a connection to upselling, the ability to relate to your customer’s needs and preferred way of doing business are vital components of exceptional customer service — and developing loyal clients.
Customer service in South Africa is at an all-time low. The good news is that this offers your company an unprecedented opportunity to rise above the competition.
Create a pleasant and energetic environment, and you’ll find that both your staff and your customers tend to be happier.
How do you make customers feel special and ensure that they come back, even if something goes wrong?
These five quick tips will keep your customers coming back for more.
Here are tips and strategies that will help you stand out from the competition by offering unparalleled service.
Great customer service often means going above and beyond what is expected. But that doesn’t mean that you need to launch expensive initiatives. Exceptional service starts with the small things. Here are six simple ways to ‘wow’ your customers.