Home Authors Posts by Basil O’Hagan
Anticipate what your next contact moment will be with your customer, plan for it and train staff to be up to speed.
Almost any barrier is surmountable when you’re offering quality products, great value and sincere human connections.
Customer service is pointless if you are anything less than absolutely awesome.
Let’s imagine you own Buscemi’s, a pizza-delivery service. Now think about your business, how these principles apply to you, and how you can avoid these types of customer service turnoffs.
From making a connection to upselling, the ability to relate to your customer’s needs and preferred way of doing business are vital components of exceptional customer service — and developing loyal clients.
Customer service in South Africa is at an all-time low. The good news is that this offers your company an unprecedented opportunity to rise above the competition.
Create a pleasant and energetic environment, and you’ll find that both your staff and your customers tend to be happier.
How do you make customers feel special and ensure that they come back, even if something goes wrong?
These five quick tips will keep your customers coming back for more.
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