Authors Posts by Basil O’Hagan

Basil O’Hagan

Basil O’Hagan
Basil O’Hagan is the founder of both O’Hagan’s and The Brazen Head. Today, he runs Basil O’Hagan Marketing, which serves chains, independent operations and small family businesses, pinpointing and overcoming problems through proven neighbourhood marketing solutions.

Why Your Service Should Be Awesome

The benefits of delivering exceptional service are many.

Respect Your Customer’s Time and Space

If you believe the adage that you’re here to serve your customer, you need to live that belief throughout your organisation.

Don’t Just Innovate, Imitate

Sometimes the biggest successes come from the margining of existing ideas to create something new.

Don’t Give The Customer What They Ask For

It sounds counter-intuitive, but sometimes you need to give your customers what they need, not what they asked for.

9 Top Customer Service Turnoffs That Are Chasing Away Your Sales

Let’s imagine you own Buscemi’s, a pizza-delivery service. Now think about your business, how these principles apply to you, and how you can avoid these types of customer service turnoffs.

1 Simple Rule To Avoid Bad Client Relationships

It’s simple. There’s a formula to great customer service; you and your team just have to follow it.

You’re The Boss, So Be The Boss

Do you sit in the back office, hoping your staff will do right by the business, or do you lead by example?

Good Customer Service Is About Relating At The Same Level

From making a connection to upselling, the ability to relate to your customer’s needs and preferred way of doing business are vital components of exceptional customer service — and developing loyal clients.

The Customer Crisis In SA (And Why It’s Your Next Best Opportunity)

Customer service in South Africa is at an all-time low. The good news is that this offers your company an unprecedented opportunity to rise above the competition.

How To Create Good Vibrations In Your Store So Customers Will Shop More

Create a pleasant and energetic environment, and you’ll find that both your staff and your customers tend to be happier.

What Does Great Customer Service Actually Mean?

Sure, it implies an excellent level of service, but it also means showing one’s appreciation for a customer’s business.

Makes Your Sales Experience Pleasant With This Advice From Basil O’Hagan

How do you make customers feel special and ensure that they come back, even if something goes wrong?

Want To Leave Customers Grinning And Vowing To Return? Do The Following

These five quick tips will keep your customers coming back for more.

Go The Extra Mile: Walk 500 Miles Then Walk 500 More

Here are tips and strategies that will help you stand out from the competition by offering unparalleled service.

Communicate With Your Clientele

Here are some ways you can go about cementing client relationships through good communication.

Go Above And Beyond With Your Customer Service

Great customer service often means going above and beyond what is expected. But that doesn’t mean that you need to launch expensive initiatives. Exceptional service starts with the small things. Here are six simple ways to ‘wow’ your customers.

5 Ways To Wow Your Customers Right Now

By following these five tips, you’ll wow your customers and make sure they come back.


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