If you understand the importance of excellent customer service but are unsure if you or your business is delivering, there are avenues for you and your staff to upskill in this area. One such resource is customer-service workshops hosted by N’Lighten, a customer service training company with many blue chip clients.
MD Nathalie Schooling’s experience in training blue-chip companies to improve their customer service has led her to the understanding that it’s a company’s client-facing staff and junior managers who need to be the real customer service experts. N’Lighten’s one-day Winning Service workshop is designed to equip employees with the knowledge and skills they need to keep customers happy.
The workshop focuses on branding, personal branding, customer service 101, customer experience, getting people to listen and turning an ‘oops’ into an opportunity.
The full day workshop costs R1 650 per person, although early bird discounts of up to 40% apply. Email firstname.lastname@example.org or call +27 (0)21 794 7533 for course details and dates in Cape Town and Johannesburg.