1Stream, a leading cloud-based call centre technology and services provider, has invested a further R10 million in its hosted contact centre technology platform.
The Cape-based provider, which recently opened a Johannesburg office to offer its local customers on-the-ground operations and support assistance, cites rising demand for cloud-based call centre technology services as the main reason for its announcement.
Meeting rising demand
Part of the investment has been in extra hosted capacity, says 1Stream CEO Bruce von Maltitz. “To meet the rise in demand in Gauteng and countrywide for cost efficient, flexible and scalable call centre technology solutions, we have entered into a hosting agreement with leading data centre provider Teraco.”
The move will supplement 1Stream’s existing hosting arrangement with Internet Solutions, providing further redundancy and resilience to its platform in addition to beefing up capacity.
Positioned for expansion
A third benefit will be to position 1Stream for rapid African expansion. “With several international communications cables raising Africa’s connectivity profile recently, cloud services are becoming far more viable on the continent,” says Von Maltitz.
“As operators drop their roaming charges within trade blocs like SADC, mirroring international trends, this is truly a great opportunity for all concerned. The time has come for leading call centres to embrace the cloud delivery model. With 1Stream’s strength in supporting multinationals like Amazon, wonga.com and Bloomberg, we’ve proven we have what it takes to take that journey with them.”