The Perils Of Hotel Wi-Fi

The Perils Of Hotel Wi-Fi

SHARE

You’re going away for the holidays and want to be able to check your emails, pay some bills and perhaps even update your social media using the free wi-fi service offered by your hotel. However, a survey by iPass questions the effectiveness and safety of hotel wi-fi.

Craig Lowe, execMobile founder, says, “73% of the 1 400 respondents surveyed, aged between 22 and 54, highlighted the need for connectivity saying wi-fi was important. However, 81% of users reported having a bad experience with hotel wi-fi in the past year, while 82% stated that they found free hotel wi-fi services to be limited, slow, and unreliable.”

While service quality was a huge issue, 73% stated they were distrustful of public wi-fi, whether free or paid, and raised concerns about the security on hotel wi-fi networks.

Furthermore, 69% of respondents stated they were nervous to place payment information into a hotel wi-fi paywall on their browser.

And yet while people are more apprehensive about using public wi-fi, Lowe says the need for connectivity is going up. In fact, survey respondents went as far as to say that reliable wi-fi was a basic need and they’ll base decisions on where to spend money on a hotel’s ability to meet those needs.

Wi-fi is so important to travellers when staying in a hotel that they rated it the second most important factor—after a comfortable bed!

Entrepreneur
Entrepreneur Magazine is South Africa's top read business publication with the highest readership per month according to AMPS. The title has won seven major publishing excellence awards since it's launch in 2006. Entrepreneur Magazine is the "how-to" handbook for growing companies. Find us on Google+ here.