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Change Management

Successful Business – A Question of Relationships

Ensure that you establish internal relationships that are conducive to the development of a healthy, vibrant business.

Harry Welby-Cooke

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Many business people have the misguided perception that just because what goes on inside their business isn’t visible to the public and therefore has no impact or relevance on its customers or clients.  This is where many business owners go wrong.  The way you get along with your staff is vitally important to the well-being of your business.  It’s just like the importance of having a healthy heart.  Just because it’s inside you and can’t be seen doesn’t mean it can be ignored.

Let’s look now at some of the important things you need to consider to ensure that you establish internal relationships that are conducive to the development of a healthy, vibrant business.

Culture

To begin with, one of the most important strategic moves you can make when buying or establishing a new business is to think about the culture you’d like your business to adopt.  Ask all your team members to contribute as this allows them to buy in and identify with the business on a day-to-day basis.  They need to feel comfortable working there and they need to be happy with their working environment.

Once you have reached a consensus on this, write it down and display it prominently at key locations in your workplace.

Every business will have a culture.  It’s just that some cultures develop all on their own because nobody takes charge and directs the way it comes about.  And chances are, these haphazard cultures don’t do anything positive for a business.  They usually just evolve as time goes by incorporating many counter-productive elements like the propensity for gossip, for office politics or for bully to rule the roost. The scary thing about company culture is that once established, it’s extremely difficult to change.  Usually the only way to effect a change is by getting rid of your team or most of them and starting again.  This is a very expensive option.

Stakeholders

Your internal stakeholders are people or organizations that have a direct interest in your business.  They are “insiders” by virtue of their relationship with you.  They are not clients or customers.

So who then can you classify as internal stakeholders? They include:

  • Staff members
  • Shareholders
  • Directors
  • Contractors and sub contractors
  • Suppliers
  • Your franchisor and franchisees
  • Affiliates

There could be more depending on your situation.  Make a note of those who apply to your business by putting names next to the categories.  Then jot down next to each the weighting you’d give as an internal stakeholder.  Some, like team members and franchisees, will rate 100 percent.  Contractors too may also rate 100 percent.  Others may only be rated at 10 or 20 percent.

Going through this exercise will reveal an interesting relationship graph that you can use to tailor your communication effort.  It will also help you to ensure that you aren’t leaving anyone out of the communication loop.

Internal Communication

Communication is the lifeblood of any company.  And just as healthy blood needs to flow through clear open veins, so to must a company have a policy of open communication channels for healthy communication to exist.

Furthermore, in order to facilitate effective communications, a good, trusting, and non-threatening relationship must exist between all parties.

Internal communication occurs within a system, whereas external communication occurs between external systems.  Internal communication also exists on various levels, the interpersonal level, the intra-group level and the intra-organizational level.

What is the purpose of internal communications?  Why is it so important?  Why can’t we just communicate as and when we need to? Internal communication basically has four main functions which are:

  • To manage information
  • To manage the identification of problems and solutions
  • To manage conflict
  • To manage and regulate behaviour

It covers a wide range of important areas.  Get your internal communication wrong and you can expect problems on a wide front.  Get it right and you’ll join an exclusive group of companies that enjoys fantastic working relationships with all their stakeholders. Internal harmony leads to greatly increased productivity and efficiency, which in turn will manifest itself on your bottom line.

www.actioncoachsa.co.za

Harry Welby-Cooke is the Master Licensee for ActionCOACH South Africa. He is also the President of COMENSA (Coaches and Mentors Association of South Africa). ActionCOACH is the world’s largest executive and business coaching company with operations in 39 countries. It is also on the list of the top 100 franchises globally. As a highly successful Business and Executive coach, Harry is a master of teaching business owners how to turn their businesses around and accelerate their growth. Email him at harrywelbycooke@actioncoach.com or call 0861 226 224

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Change Management

How Your Company Can Become A Champion Of Change

Take control of the change management see-saw to achieve your business objectives

Don Packett

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Constant change is a reality for business owners, but today that change is happening faster than ever before, both within businesses and across industries. Transformation has therefore become a strategic non-negotiable as companies must adapt to remain relevant in this era of unprecedented disruption.

Related: Business Leadership – Learn How To Embrace Change

Unfortunately people – your staff – are hardwired to resist change. It’s predominantly a subconscious psychological response to a fear of the unknown and the uncertainty this creates.

This is a major reason why few organisational transformation initiatives succeed (just 30-38% according to a commonly-cited McKinsey study) in achieving all of the project’s objectives.

However, there is an effective process that business owners can follow to successfully implement, manage and champion change to more effectively adapt to a modern marketplace that’s in constant flux.

Step 1: Define the objective

A business owner must first clearly define the new business objective that necessitates the change. We call this the Victory Condition.

It’s a company’s ultimate measure of success, and establishing this objective is vital to ensure that everyone in the business knows where the company is headed, particularly as this information will define their Path to Victory.

Step 2: Create buy-in

However, forcing to staff to follow this path without their input and consultation – important processes that make their buy-in more likely – can amplify their resistance to change.

Without buy-in there’s no shared common interest in the process or the objective. That’s when resistance usually manifests as inertia, petty meddling and sometimes, outright destructive behaviour.

Step 3: Tip the see-saw in your favour

The catalyst for disruption during periods of organisational change is usually negativity. Even the slightest negativity can tip the balance of the change management see-saw against business owners and company leadership when trying to implement and manage a transformation strategy.

That’s because most staff tend to sit in the middle, waiting to see which way the see-saw will tilt.

The fact that most people are tuned to gravitate towards negativity means the balance of forces can easily swing in that direction when there’s a groundswell of negativity within an organisation.

Related: 6 Timeless Strategies That Drive Successful Entrepreneurship

To tip the see-saw in your favour it’s crucial to identify and root out the ‘bad eggs’, as they’re the ones who draw staff to the negative side. It’s also vital to ensure that the company identifies and works to retain its good people. With this combined approach, leadership will greatly enhance the probability of success.

Step 4: Identify and create champions

The final step is to create champions for growth and impact within your company. This is the other reason why you need to retain your best staff. These are the people who will help to shift others within the organisation to the right side of the change management see-saw.

To do so requires empowering these champions to become catalysts for positivity, by letting them lead through demonstrable action according to the business’s Victory Condition.

However, to ensure that this is the kind of action that benefits the business, your champions need to clearly understand the objective, and the potential paths the business can take to get there.

Empowered with this information, it’s then up to them to communicate and share the Victory Condition with the rest of the staff, and ensure they understand it. This creates organisational cohesion and ensures that everyone is working towards the realisation of the Victory Condition.

Related:  7 Pieces Of Wise Advice For Start-Up Entrepreneurs From Successful Business Owners

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Change Management

Business Leadership – Learn How To Embrace Change

Embrace change! It is the new intelligence!

Dirk Coetsee

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“Embracing change is the new intelligence”

Initially your IQ was considered in most circles to be a key determining factor of your success as a business leader. Deeper research into the realm of emotional intelligence has revealed its potential as a catalyst to build meaningful and results driven relationships that can change the world.

Yet another highly interesting topic of conversation has been echoing in lecture halls, boardrooms, and the minds of entrepreneurs. Scary to some, very exciting to others, changes within an industry or business environment are always just around the corner. To get to intelligent, pragmatic and very useful answers it must begin with intelligent and practically orientated questions:

“Just how important has your ability to adapt to useful change, forced changes in the market place or industry, as a core leadership skill become??

The author shares the opinion of numerous modern thought leaders that identifying useful change, embracing it, and incorporating it as a part of the company culture has become a core skill. A skill that every entrepreneur and leader must possess or learn that is if they have a strong desire to build a sustainable ,thriving company and leave a lasting legacy. Your ability to embrace useful change is at the very least more important than your IQ and equal to if not more important than your level of emotional intelligence.

A successful change journey starts with a healthy view of useful change and the acceptance of as Robin Sharma says:

“Change is always hard at first, messy in the middle and gorgeous at the end…”

Related: Entrepreneurship: How To Develop Your ‘Great Idea’

Understanding the real purpose of a change intervention and how it aligns with and serves the vision and goals of your company is the launching pad for a successful change intervention. I must point out at this stage that a wise performance coach once shared that:

The success of any transformation is highly dependent upon the internal state of the person or people driving the change journey’.

To clarify and simplify the above it can be applied to our daily lives. Our attempts to lose weight are often stymied by our need for the immediate gratification of tasty food and a full stomach and we fall in love with the warm feeling/s associated with that.

Losing weight poses another challenge to us. It pushes us outside that space of comfort that we love so much. The journey asks more from us. The willingness to sacrifice the known for the unknown is also a requirement that proves to be a bridge too far to cross for most.

If however you fully understood literally all the benefits of a weight loss journey and especially how it aligns with your life’s’ purpose and goals your willpower will be enhanced as well as your general attitude.

Lets’ say as an example that you are an entrepreneur whose purpose is to positively transform the lives of your clients through the use of your product. By losing weight in a healthy way you will not only look better, feel better, you will also have the energy to work harder at your goals of for example selling more products.

You will have more energy and willpower to coach and empower your team. Therefore weight loss and fitness  considered within a positive paradigm that is not only aligned with your personal health goals but also with your purpose as an entrepreneur will likely give you the necessary perseverance to succeed that is if you sincerely believe in your purpose and considered all benefits of the change intervention.

I recently facilitated a change intervention at a factory as a consultant. Initially most involved thought they were just going to receive orders to produce and sell more of a certain product. Instead their own purpose was revealed to them and how producing and selling more of the product could enhance their own skill set, performance, and self-development.

More importantly they realised that this change intervention could potentially enhance the income and experience of their customers vastly. According to the feedback received they felt more motivated and empowered than ever, and are achieving way more sales of the product range that they are focussing on than ever before.

Related: Leadership: The Principle Of Authenticity

When a change intervention is truly embraced by your team because they truly feel and understand the purpose of it and are excited about how it will positively affect their collective future and their internal state mostly positive powerful and lasting results can be achieved.

Another ‘insurance policy’ that goes a long way in ensuring sustainable success in business within a challenging and changing environment is to establish a learning culture within your business. Strongly encourage and create circumstances ideal to practical learning which also embraces the opportunity to learn from failures and apply solution driven thinking.

When your team members pursue learning and positive experimentation they will be more open minded and confident when useful change interventions can be exploited for further self-development and company growth. Embrace change! It is the new intelligence!

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Change Management

The Future Of Work: Creating Excellent Culture To Be An Employer Of Choice

Adri Dörnbrack

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Millennials already make up a significant percentage of the “new workforce”. They seem to flourish in work environments where the experience includes diversity, transparency, and collaborative work cultures, with flexible working conditions and work that contributes to positive social influence.

Why it is important to be “an employer of choice”

An employer of choice is not only in business for profit, but also to ensure that their people develop the potential, as humans. This is not only done for the good of the business, but to develop individuals who are responsible stewards working towards a common purpose of healing or refreshing fellow humans and the earth (fauna and flora).

If you are in business and you have people working with or for you, you want to attract a mix of employees. Some will have the best industry skills for example, and others will have exceptional leadership capacity. More importantly, you would want, regardless of skills, people with great positive attitudes.

Attracting employees with top-notch skills, outstanding character and great attitudes would require that you design a business with excellent character and culture.

Vision Led and Values Drive Employer Value Propositions (EVP)

The line “vision led, values driven” is well known. To be a successful business you have to have a meaningful and resilient vision to inspire your team, driven by robust and powerful values.

Related: 10 Examples Of Companies With Fantastic Cultures

It is crucial to communicate well with employees “why” and “what” they are part of achieving (i.e. vision). Vision needs to be externally focused; describing the desired impact to be made on the world, or how the business aspires to create a better society.

Having a vision to buy into and the values that support it, forms part of the Employer Value Proposition (EVP) – this is what employees are offered in return for their hours of work.

Research shows five elements that employers need to focus on when defining their EVP: Rewards, opportunity, organisation, people, and the work itself.

Creating an Employer of Choice culture

In short, listen, then listen a bit more, and then act accordingly.

Related: How to Intentionally Build Your Company Culture (Rather Than Leave It to Chance)

Start by serving your clients and your people, clearly understanding their needs, wants and desires. Then build a vision to fulfill the needs and always do business responsibly.

There are various ways to determine the needs of your clients and your employees. We focus on the needs of employees and have designed a culture assessment to understand the internal culture. It also measures some external elements, like customer service from an internal perspective.

We focus on elements relating to how we serve, bring harmony and patience, experience joy, being good and kind, building trust and having self-control. Once you understand how your culture looks, then you can define how you want it to look or what you believe it should be in terms of values.

Create an excellent culture that adds substance to your EVP, to be an Employer of Choice.

Related: Transform Your Corporate Culture In Six Steps

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