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7 Tips For Purposeful Communication To Better Lead Your Teams

Leadership requires you to master a number of basic functions of management. The one golden thread that ties these functions together and is the key to purposeful leadership will always be, clear, constructive and purposeful communication.

Brian Eagar

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In all my work, both as a leader and as a facilitator and coach, I constantly reinforce the message that the only real tool that leaders have at their disposal is their ability to communicate effectively.

Effective communication can unlock the following benefits: 

  • Building relationships – Purposeful communication plays a prominent role in developing long-lasting employee motivation and improved relationships which are vital to organisational health and success.
  • Improving productivity – Things will go smoothly when everyone is on the same page i.e. understanding the goals and direction the organisation is taking.
  • Employees feeling valued – Many employees complain about how they are just a number. Taking the time to really connect with your audience by adding emotion and personality to communication will reverse this complaint. Remember this when providing recognition or when it involves a sensitive issue. Express your concerns about their feelings so they know you care.

Related: How Leadership Coaching Can Lead Your Team To Sustained Success

Seven ways to improve communication

I recommend the following ways to reduce the communication barriers that effectively blind us to meaning and comprehension in order to improve communication:

  1. Understand how and why others see things differently to you. Try to predict the feelings and attitude of the receiver.
  2. Get feedback from the receiver. Ask how they understand the message so that you can clarify if necessary.
  3. Communicate face-to-face as often as possible to allow for questions and for you to see their body language.
  4. Use language that fits the audience. Using complicated language can confuse listeners and make them feel inadequate.
  5. Use the right communication channel. We are rapidly losing the art of conversation. Do not add to this problem by using the wrong channel for your communication.
  6. Communicate with integrity and honesty. You can only effectively communicate when the receiver trusts what you say as well as how you listen to them and act on the conversation.
  7. Make it easy for others to listen to you. Apply a conversational communication style. Make your point quickly, succinctly and with conviction. It is essential to recognise that you are the message. People respond to the way you show up and lead – not just to your words.

Learning how to lead and communicate takes conscious effort that must be learned and practiced daily. Leadership and communication are symbiotic.

Related: Leadership: A Potent Combination Of Strategy And Character

Poor communication skills cause a range of problems in organisations, such as unnecessary employee turnover, poor customer service, diminished productivity, silo mentality and a lack of focus are but a few. Following the tips above will help you to build a positive culture in your business for sustained success.

Brian Eagar is a founder and CEO of the TowerStone Leadership Centre. Fuelled by his passion for empowering and inspiring people, Eagar translated this into a coaching journey that empowers leaders to inspire values-driven behaviour in their people, with the ultimate objective of fostering a sustainable, performance culture. He has over 15 years of personal executive leadership experience, seven years of executive development and facilitation experience, combined with seven years of coaching experience.

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Leading

6 Questions To Help Anyone Get Better At Anything

Top athletes have coaches because they’re winners. Business leaders should be the same.

Nadine Todd

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Dr Marshall Goldsmith

Whether you’re a CEO looking for a mentor, coaching your management team, or structuring a coaching programme for your managers to implement, there are six questions that can help anyone get better at anything.

The Expert

Dr Marshall Goldsmith is a best-selling author and world-renowned business educator and coach. He has coached top CEOs, including Alan Mulally, former President and CEO of Ford Motor Company.

The key to a successful coaching programme is simple dialogue and establishing responsibility. The person being coached must understand and agree that success lies in their hands. They must take responsibility for their actions.

Related: The Mentorship Challenge – Behind Every Great Leader Is A Great Mentor

The Method

Once every few months, have a direct coaching session. Ask (or answer for yourself) these six questions:

  1. Where are we going?
  2. Where are you going?
  3. What are you doing well?
  4. Do you have suggestions for my improvement?
  5. How can I help you?
  6. So you have suggestions for me?

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The One Leadership Trait That Will Ensure You Succeed At Anything You Do

Can you adapt when the tough times hit?

Matthew Toren

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Very few things are certain in entrepreneurship. Regardless of how much your preparation or previous experience, obstacles and events you never considered are bound to creep up. Things will not go as planned. And while that does not mean a lack of planning is okay, it does mean that you need one critical leadership trait to survive and thrive – not just in entrepreneurship, but in all you do.

But, before I get to that, I have a story for you.

Several years ago, my brother Adam and I met an entrepreneur who had been somewhat of a strip mall king in a certain part of the U.S. He shared his story with us one afternoon, and we were amazed at the turn of events he had experienced in the previous few years. He had owned about 60 strip malls and, up until 2006, had been expanding pretty quickly.

He explained that he had put a hold on expansion because he was one of few people at that time who saw the looming real estate collapse that was about to hit. Not only did he see it coming, but he was actually very excited about it. He considered it a once-in-a-lifetime opportunity, and he spent considerable time and money preparing to capitalise on the downturn. He liquidated much of his stock portfolio, downsized his company and even sold several properties while he knew he could get top dollar – all in preparation for a strip mall buying spree once the time was right.

Related: Sales Leadership: The New Frontier

When the crash finally hit, about six months later than he originally predicted, he was shocked when it didn’t go as he had hoped. In his area of the country, commercial real estate faired better than in most areas, and the amazing deals he expected to see just weren’t there. He was able to close some bargain properties, but his “spree” fizzled pretty quickly, and he was stuck with liquid capital that needed a home – and one that offered the kind of return he had originally planned for.

With no experience in residential real estate, but knowing there were plenty of fire sales going on in that sector, he set out to change his entire approach, focusing on buying single family houses. He ended up purchasing nearly 2,500 houses (mostly from the banks), and in many cases, was able to rent them back to the original owners, allowing people to stay in a house they would otherwise have lost.

While still real estate-related, this new venture was a far cry from the strip mall business. But, as residential property values have recovered, you can imagine the return he’s enjoyed from his investments. Today, his portfolio is diversified among commercial and residential, and he’s waiting for the next once-in-a-lifetime scenario to come along.

The one thing

What was it that this entrepreneur had – and I would argue every successful entrepreneur has – that allowed him to be ultra-successful, even when things didn’t go as planned? It’s flexibility. Having the ability and willingness to pivot when something gets in your way is crucial to your success.

There is not a single thriving business that looks exactly like its founder envisioned it when he or she started out. Mark Zuckerberg had no idea Facebook would be what it is today and had no way of knowing the giant obstacles he’d encounter along the way. The same goes for any successful enterprise. And the one thing that the leaders of those enterprises had to have had is flexibility.

Related: How You Can Make Leadership Excellence An Effortless Effort

Just as important as being flexible is knowing when to pivot (or “flex”). Someone who pivots at the first sign of change ends up being all over the place – unfocused and scattered. The key is to know when flexibility is necessary to stay on a course to success.

One great indicator that it’s time to pivot is when you feel like giving up. When a challenge presents itself that’s so daunting that you consider throwing in the towel, think flexibility instead. How can you change direction – maybe toward something you never even considered – to stay in the game?

Don’t be so married to your ideas that you must either rigidly pursue them or give them up completely. Incorporate flexibility into your life in a smart way, and you’ll be a leader in all you do.

This article was originally posted here on Entrepreneur.com.

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How To Make Speedy Decisions As A Leader

Whom of us has not been held prisoner by our own devices of procrastination and fear? Whom has not used delaying tactics purely to play for time only to learn the true practical meaning of Shakespeares words: “I wasted time and now time doth waste me”?

Dirk Coetsee

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“Trusting one another, however can never mean trusting with the lip and mistrusting in the heart.” – Mahatma Gandhi


“Self-trust is the first secret of success” – Ralph Waldo Emmerson

Whom of us has not been held prisoner by our own devices of procrastination and fear? Whom has not used delaying tactics purely to play for time only to learn the true practical meaning of Shakespeares words: “I wasted time and now time doth waste me”?

Rapid decision-making

Harvard research has identified amongst other key traits of the most successful CEOs’ of Fortune 500 companies the ability to make decisions quickly and act on them at a rapid speed albeit with the inherent acknowledgement that they might get it wrong forty percent of the time.

Related: 7 Strategies For Development As An Entrepreneur

Why is speedy decision making and a rapid pace of execution so critical? Top leaders know that making quick decisions combined with swift execution creates a much better chance of success as opposed to very slow and bureaucratic verdicts underpinned by little or no action.

When there is a high level of distrust amongst the stakeholders in any entrepreneurial venture literally everything slows down as negative arguments ensue and takes up an enormous amount of precious time. Forced action underpinned by distrust loses quality and speed and can potentially bring a business to its knees.

“The speed of trust” is therefore an extremely valuable principle that all Leaders should live by, that is if they wish to serve a higher purpose than themselves and others. Those Leaders whom have developed a high level of self-trust and have earned the trust of their team members have put themselves in the very advantageous position of being empowered to move towards their vision at a rapid pace through quickfire decisions positively multiplied by confident and competent execution.

“The speed of trust” does not mean that decisions are made without careful consideration and stakeholder input putting the level of quality of execution at imminent risk. It simply means that the decision-making process is quicker than most as mistrust does not cast unnecessary shadows of doubt over the intentions and ambitions of all the stakeholders.

A Leader or Leaders whom has fostered self-trust within themselves will not go through lengthy spells of procrastination that those whom lack self -awareness and suffer from severe self- doubt has to go through.

How do I execute at the speed of trust?

How do I practically bring the principle of the “speed of trust” to fruition within my business? Firstly, ensure that this critical principal is applied throughout all business processes which starts with hiring trustworthy people and by working those out of the business whom cannot be trusted.  Secondly, as  a Leader your actions and words echo throughout every aspect of the business therefore do what you say you are going to do. Admit to your mistakes and fix them.

Thirdly be authentic in your pursuit of the vision of your business. One of the possible ways to achieve that is by being a visible and living example of the business values that you advocate as a leader.

Related: Sales Leadership: The New Frontier

Lastly in order for you to be trusted as a leader you must first show trust in others. Trust others by giving them more responsibility and verbalise your high level of trust in your team members. Passionately speak about this principle and its positive fruits at every opportunity. Make the practical display of this principle by employees or any other stakeholders known to all stakeholders and be lavish with your praise when anyone is willing to earn the trust of other team members.

A very good example of this principle in action was embodied by the Supreme Russian commander, Alexander Vasilyevich Suvorov whom never lost a battle and was respected by both his men and his enemies. He earned the trust of his men by being amongst them as often as he could, by sharing their hardships and by offering them the most authentic and quality military training known to man within that period of history.

Suvorov was a humble student of warfare and documented every detail of his learning experiences which included setbacks that he faced. He observed the morale of his men first hand and ensured that he inspired them not only through his inspiring speeches but by being a living example of discipline and bravery.

I will leave the reader with an important question to ponder, one that has echoed throughout history: Do you trust enough to be trusted?

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