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7 Tools To Boost Communication In Your Business

These range from the digital realm to the physical realm. Enjoy!




I am a big fan of learning about and experimenting with new management tools, styles and techniques. I have found that one of the toughest issues I deal with at work is communication. It’s hard enough to get your team to communicate with each other, and when you add in partner agencies and clients it gets even more challenging!

I have collated a list of the tools I would recommend to boost effective communication within your organisation. These range from the digital realm to the physical realm. Enjoy!



Without a doubt, Slack is the best tool I’ve found for team communication. Combining the best features of email and WhatsApp (my secondary methods of communication), Slack allows you to communicate with various team members inside and outside the organisation, regardless of where they are located.

Its channel feature is a great feature to keep track of various projects without the confusion of mail trails. It also allows you to keep all your thoughts and collateral in a centralised location. Slack makes it easy to brainstorm remotely, get approval from team members, partner agencies and clients, and broadcast info to larger teams. When they get their voice and video calling working well, I don’t see any reason to use any other platform.

  • Link:
  • Price: Freemium
  • Platforms: All – the web, desktop app, mobile apps 

Related: Sharpen Your Communication Skills

Physical Colocation

In terms of creating that extra spark in a project, nothing beats face-to-face communication. Colocation allows a project- or client-centric mindset with easy osmosis of ideas. Valve talked about the great idea of desks with wheels in their employee handbook, allowing team members to physically co-locate when working on a particular project. At NATIVE VML, we employ similar methods.

Our client teams are co-located around the brand they work on to ensure the team chats to each other. We also create project areas dedicated to specific projects for the team to work together for the duration of the project. These are not new ideas by any means, but they work well in limiting the silo effect.

Google Docs


Google Docs has changed the way our teams work. Put simply, Google Docs is a free Microsoft Office replacement on steroids. Google Docs replaces Word, Google Sheets replaces Excel, and Google Slides replaces PowerPoint. Whilst there is a host of features and benefits to using Google Docs, the main bonus is the ability to collaboratively edit a document.

This makes collaboration a breeze. At NATIVE VML, we use this to collate campaign data from multiple agencies simultaneously, without the hassle of email trails and versioning. From here, we link the sheet to templatised slides that we have created, which will automatically show your results in graph format. This removes a ton of hassle from the reporting task and also allows you to create easy real- time dashboards for clients to track campaign progress. Definitely the most powerful tool in this pack.

Town Halls

Town Halls have been around for centuries, but tech start-ups have embraced them in recent years as a great way of getting everyone up to speed on company developments, as well as allowing a forum for team members to voice concerns.

Additionally, they are great for culture development, as they allow a space for rituals to develop in the company. Trello runs their town halls via video chat to ensure that the entire distributed team can be involved. They also use the space to celebrate their wins and the people in their team.

At NATIVE VML we use the time to update the team on the business performance, showcase campaigns going live, and celebrate team member’s achievements both in and out of the workplace. When done right, town halls can be viewed as a fun event rather than a hindrance to getting on with work.



InVision is a great tool for prototyping, as well as to simplify feedback and approvals on design work. It allows designers to easily share mock-ups with the team and client, where they can provide inline feedback directly on the design. This keeps all feedback and approvals on a centralised system (once again removing email trails and versioning issues).

The app also ensures your work is presented in as beautiful a manner as possible. If you are doing a lot of app prototyping or design work, InVision is a no-brainer. Check out more features here and here.

Related: 11 Skills That Will Make You Super Successful

Wins Boards

At NATIVE VML, we use a physical wins board in our office to have an always-visible proof of success for the team. It’s a great way to show progress and ensure we keep focused on the positive. We have a designated slot in our town halls to celebrate our wins by putting printed copies of congrats from clients up on our wins board (probably the only time I ever use printed paper!). Highly recommended, and easy to setup.



Last, but not least, is Trello. Trello is all about visibility and accountability. It is based on the Kanban system, which allows you to easily organise and visualise progress on projects. It also shows who is accountable, and how they are progressing with their tasks. The Kanban method can be used physically on any wall with a few post-its, but as I am paper-averse, I prefer using the online method. Enter Trello.

At NATIVE VML, we use Trello to run our always on Social media work, as well as our campaigns. As an internal system, it allows our project managers to keep track of a large quantity of work with ease. Combining the Trello system with morning stand-up scrums allows us to easily see where the bottlenecks in the work are, and how we can fix those to focus on getting work done fast.

Those are my top seven tools for communication! I hope they help you out. If you have any comments, questions or suggestions – find me on Twitter @levonrivers.

Levon Rivers is currently Special Projects Director at NATIVE VML. He studied a BCOM at Wits and has an MBA from GIBS. He has been in the digital industry for 10 years - running large teams; developing products, apps, and major websites; as well as running award-winning creative campaigns. Levon is passionate about exploration - in business, tech and travel. Key projects include Standard Bank's #TODAY campaign, the bookly app, NATIVEOS CMS, the Kit-Kat Chocnology campaign, and the Isuzu Trail View campaign. He is committed to changing the world for the better, using his passion for technology to improve people’s lives.


Entrepreneur Today

Top Inspiring Speakers Give Entrepreneurship Insights On World Speech Day

Pretoria, South Africa; March 2018 – World Speech Day South Africa will take place on the 15th of March 2018 from 10h00 to 14h00 at the Tuks Monate, University of Pretoria.





Our Stellar line up of speakers includes Keynote Speaker, Abdullah Verachia, as well as Guest Speakers Taddy Blecher, Kiara Nirghin and Natalie du Toit, and will feature Speakers from Crawford Preparatory Pretoria, the Wild Olive Society and the University of Pretoria Debate Society, under the theme of “Entrepreneurship”.

Abdullah Verachia serves as the CEO of The Strategists where he plays an active role in assisting companies and organisations craft competitive future strategies. He has significant expertise in strategy, competitiveness and sector trends and facilitates a number of high level strategy sessions and breakaways for companies and governments and also speaks globally in this area.

Having presented and consulted in over 60 cities globally, Abdullah has been recognised as a leading speaker, disruptor, strategist and thought leader on competitiveness and the interplay between strategy and disruptive innovation.

Speakers who are passionate about education

Dr Taddy Blecher is the CEO of the Community and Individual Development Association (C.I.D.A.) which founded the Maharishi Institute (MI).

MI facilitates university education, vocational training and employment for unemployed youth. Dr Blecher is passionate about the approach of Consciousness-Based Education, a system of education developing the full potential of every student.

This has led the Maharishi Institute to winning the first prize in a global competition to find the most innovative education initiative in the world. Through his work with C.I.D.A, over 17,250 unemployed South Africans have been educated, found employment and moved from poverty to the middle-class. Dr Blecher also co-founded the Branson Centre of Entrepreneurship with Sir Richard Branson.

Speakers who are both trail blazers and award winners


Kiara Nirghin, the 2016 winner of the Google Science Fair and Community Impact Award for the Middle East and Africa was recently acclaimed one of the Times and The Guardians top 30 most influential teens in the world for her invention, ‘No More Thirsty Crops’.

She is currently a student ambassador for WWF (World Wildlife Fund) and was nominated as a student leader for 2017 as part of the Three Dot Dash initiative. She was a speaker at TEDxPretoria, Forbes Women’s events and been featured in various publications both in South Africa and worldwide.

Olympian and Paralympian, Natalie du Toit is a South African swimmer specialist open water swimmer and has also won five Paralympic championship titles at the Paralympic Games in 2004. She became the first amputee swimmer to qualify among abled-bodied swimmers for the 2008 Olympic Games held in Beijing.

Natalie has moved on from her inspiring sporting career to apply her skills and determination to the business world in the field of Reputation Management. She was the first person globally to carry a national flag in both the Olympic and Paralympic Games. Her goal is to inspire all South Africans to believe that anything is achievable, even against all odds.

Related: 15 Great TED Talks For Sparking Creativity (Infographic)

Thanks to the University of Pretoria, WSD South Africa is able to host an audience of 300 people this year. Our sponsors also include Akanni Office Furniture Manufacturers.

By supporting World Speech Day in developing this community of change-makers and action takers – the entrepreneurs, the dreamers, the thinkers, the doers, and thereby engaging with inspired citizens and providing a catalyst for inspiration and a platform for collaboration; our sponsors understand, value and work within a similar vision and approach.

World Speech Day South Africa


In 2017, WSD Southern Africa was launched. Under the theme of “Demonstrating the Art of Public Speaking’, 55 speakers including Youth, Professional Speakers, Toastmasters, Tedx Speakers as well as representatives from Government, Parastatals, Business and Not-for-Profits from several Southern African Countries graced the event.

Now known as WSD South Africa, the focus has shifted to intensifying efforts to increase the number of WSD events within South Africa. The theme of “Entrepreneurship” was selected on the premise that the Wild Olive Society is a Mastermind Group that Promotes Entrepreneurship. WSD South Africa’s vision is to increase the number of participating events to between 50 and 100 events throughout the country.

Related: 5 TEDTalks Every Entrepreneur Needs to Watch

With “Active Citizenship” as the 2019 theme, we will not only contribute to developing public speaking skills in young people but get to be a part of this massive global phenomenon. Moreover, this platform will also serve as an opportunity for South African citizens to share in a unified voice with the rest of the world, the different ways we endeavour to and succeed in moving forward to make our country an even better place for us as a nation.

WSD South Africa will serve to complement the other mediums that are already actively doing this by keeping the dialogue on “Active Citizenship” ongoing throughout the year and will present perhaps another opportunity to come together with a common purpose.

Click on this link for more information on participation in WSD South Africa 2019. Please like, share and follow WSD South Africa on Instagram, Twitter and Facebook.

World Speech Day

The 15th of March is World Speech Day (WSD); a day dedicated to celebrating speeches and speech making through live events all over the world. Founded by Mr Simon Gibson (who resides in the UK), World Speech Day is a Not-for-Profit Organisation; a global effort with local impact – helping local communities share ideas by bringing people together through nothing more than the simple power of speech.

President Kennedy once said: “the only reason to make a speech is to change the world.” World Speech Day is fashioned around a simple idea: “Change The World”. The global theme for WSD is “Thoughts for a Better World”.

WSD acts as a source for new thinking – releasing the “wisdom of crowds” – gathering ideas from the unexpected, usually unheard voices of Everyman. It is about tapping into the truly original and inspirational – and then amplifying and making these voices available. The event is aimed at demonstrating skills in public speaking to youth throughout the world with the purpose of teaching them to use their voices as instruments to make the world a better place.

WSD Speakers are encouraged to put forward their ideas on how to make the world a better place.

World Speech Day has been recognised by the US Senate declaring March 15 National Speech and Debate Education Day in the US. World Speech Day was launched in 2015, with the 2016 event including more than 300 events in 30 countries; increasing to more than 60 participating countries by 2017 and 100 in 2018.

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What Happens When Founders Are Fired

Replacements face a daunting task.

Jeff Hyman




When a founder steps down from the company following its acquisition – as David Karp recently did at microblogging site Tumblr – it creates an urgent need for a leader who can bridge two worlds: digital native and corporate. It’s a rare combination that, in my studies of “rock star” talent in high demand these days, won’t be easy to find: a leader who can guide the company forward and, equally important, prevent other key people from leaving.

Entrepreneurial-minded founders don’t enjoy spending their days in meetings, corporate presentations and strategy reviews. This talent tends to be action-driven and hard-headed and is likely to lose patience with playing the corporate game. (I know from personal experience, having left six months after my first company was acquired.)

Karp’s departure from Tumblr, which he founded when he was only 20, follows a well-established pattern. Harvard Business School research has shown that founder-CEOs are often replaced precisely because their companies are successful. While Tumblr’s data is closely guarded, its revenue is believed to be substantially in excess of $20 million.

Related: 4 Lessons From The Pivotal Group Founders On Growing And Disrupting All At Once

On a broader level, Karp’s decision to step down is part of the scope of leadership challenges that occur as entrepreneurial firms transition from one phase to the next. Founders who are so used to doing everything themselves – product creation, sales, pitching to investors, managing stakeholders – often need support in knowing how to navigate these transitions. That’s why they need “hugs and kicks,” as I call it: Tough love and guidance from board members and advisers who help them stay motivated and understand the reality of what they’re facing.

That might have changed things for another founder, John Schattner of Papa John’s, who recently stepped down from the CEO role, while continuing as chairman, after linking a sales slump at the company to NFL protests during the national anthem. The company later apologised for his comments.

Although it’s well-known that startups benefit from having a board (typically, outside investors will insist on this), many entrepreneurs delay bringing in advisers. When a startup is successful, there’s little incentive for the founder/CEO to undertake the time-consuming process of recruiting board members. Then there is the need to compensate board members in some capacity, which may mean giving away equity stakes, which founders tend to guard jealously.

Trusted advisers, though, can make all the difference. As a serial entrepreneur, I was fortunate at the age of 27 to have management consultant and bestselling author Patrick Lencioni as my executive coach – it was literally life-changing. Now as an adviser myself, one of my key points for entrepreneurs (and for employers, in general) is about finding the right talent – especially those who are stronger in areas where the founder and other key leaders are weak (for example, recruiting a strong No. 2 as a chief operating officer). I’ve found it’s much more efficient for leaders to focus on their strengths than to expend so much energy trying to shore up their weak areas.

While some companies such as Google and McKinsey are strong recruiters, most employers are “sloppy buyers” of talent. Some 50 percent of new hires don’t work out, a degree of inaccuracy that is inexcusable for anything in business. Compounding the challenge at digital/internet companies, it’s a seller’s market for talent today, particularly for highly in-demand specialties such as artificial intelligence. The most qualified “rock stars” can basically name where they want to go, what they want to do and how much they expect to earn.

Related: Listen And Learn: Why Podcasts Aren’t Just For Start-up Founders

When the talent market gets really tight – as it is now, the tightest we’ve seen since 1999 – employers often default to hiring someone who is deemed good enough, rather than operate with an open position while continuing to recruit the right person. The problem is that hiring a “warm body,” who is only a B- or C-player, undermines team performance. The existing rock stars will be the first to leave (and will find themselves in demand), because they want to be part of a winning team. It seems counterintuitive because maintaining a vacancy – holding out for a top performer – means the slack must be taken up by everyone else. But, the rock stars on the team will love it because they know their employer is being highly selective.

For entrepreneurial firms everywhere, the challenge is always building a pipeline of talent: Qualified candidates need to be developed ahead of time to succeed key players in leadership roles, as well as to manage functions such as sales and technology. No matter how many other “priorities” entrepreneurs have in growing their business, having the right talent must always be at the top of the list. Without the right talent, even leaders with the best ideas will be severely hamstrung in executing strategy.

This article was originally posted here on

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Leadership: The Principle Of Authenticity

Knowing whether you are an introvert, ambivert, or extrovert, what your likes and dislikes are just means that you are navigating the periphery of your existence.

Dirk Coetsee




‘Know thyself’ – Socrates

Immerse yourself in the ancient Greek philosopher Socrates’ words and for a moment consider that this famous scribe possibly assigned deeper meaning to the knowledge of self, than for example simply understanding your personality type. Knowing whether you are an introvert, ambivert, or extrovert, what your likes and dislikes are just means that you are navigating the periphery of your existence.

To get to a deeper understanding of yourself in terms of what your true infinite potential is and what your “deep driving desire” (purpose) is, is far more meaningful work and creates a deep level of wisdom in terms of the self and others.

“Whatsoever your deepest driving desire is, so shall your thoughts be, as your thoughts are so shall your deeds be, and your deeds shall echo in eternity”

Related: Mark Pilgrim On Authenticity In Business


As entrepreneurs we will do well to be reminded constantly that our businesses are extensions of ourselves and our teams. To do the work of self-development and the development of others on the deepest level possible is the key to developing and growing your business. First and foremost invest in your own development as an entrepreneur and person and in that of your team, for when business teams stagnate the business stagnates.

Be yourself. Be Authentic

Trying to be a Tony Robbins or a Richard Branson when you are simply not like them is futile effort. You are not here to be someone else you are here to be the best form of yourself as an entrepreneur and person. Wasting the energy to try to be someone else will, in time just leave you tired, unhappy and unfulfilled. To be authentically you, you must first find out who you truly are under the periphery of personality types, likes and dislikes.

Related: Podcasting Is The Most Authentic Form Of Advertising

Take the first step towards authenticity and honestly and deeply ponder the questions of:

What really gives me peace, or what will? What in life truly excites me and sustainably so? What do I sincerely have passion for and a deep love for? When I completely stop acting up to others expectations of me and be who I really am and do what I really want to do, what would that picture look like?

Being authentically grateful

To ensure that he lives a life of authentic gratitude a fellow coach, William Badenhorst regularly asks himself the following very meaningful question:

“What if I were to wake up tomorrow morning only with the things that I was grateful for the previous night?”

Sincerely reflecting on this question casts light on the level of gratitude that you live with. Develop authentic gratitude even for the trials and challenges on your entrepreneurial and leadership journey, for as the great Persian poet Rumi exclaimed:

“Through the wound, the light seeps in”

These beautiful poetic words alludes to the fact that there is always something positive to learn and take from even severe challenges, that is if one is willing to look deeper into the situation and be truly objective about it.

Related: Women Who Lead: Bonnie Cooper And Esna Colyn On Wearing The Mantle Of Leadership

Lets’ get practical

Within a high pressure and highly competitive (within the business team) environment wherein creating an image is important as opposed to acting according to character, authenticity suffers. When you as an entrepreneur and leader create a paradigm shift towards constant self-improvement within your business and hire and fire according to character (true self within the context of this writing) and not image (false self within the context of this).

  • By example make it ok to admit your fears, weaknesses and struggles. If you hide them they never surface and thus are never worked upon and improved. Firstly admit your fears to your team and also explain what you are doing about it and then create an environment where they would openly share theirs and what they are going to do about it.
  • Be authentically you, if you are an operations expert be that and focus on that do not try to create the image of being a marketing genius when you are not, just develop the skill of finding the right person in your team to handle the marketing.
  • Starting now go on a lifelong journey of constant learning. If you do not like to read, listen to podcasts, or go and learn directly from a mentor, alternatively there is a wealth of free information on the net.
  • Ask yourself earnestly: “Where has my excuses got me to?”. Stop entertaining your own excuses because they form self –inflicted stumbling blocks on your journey.
  • Let your voice of authenticity and your truth be heard within the business environment. Withholding the value of your ideas and insights is a disservice to the business.
  • Take action. A meeting is purely talk. Thinking is just that, thinking. Procrastination is the fertiliser that problems use to grow. Do!!! Think before you do yes, but just for as long as really, really necessary and then do! Empires are built by building it not by thinking about it and doing nothing.

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