A superhero goes above and beyond to help others, and if you work in the same space as your team, you know that working together isn’t just about, well, work.
It’s about creating a harmonious environment where people feel included, important and happy. You probably spend nearly as much time (if not more) with your coworkers as you do with your family.
So why wouldn’t you take the time to cultivate office relationships, the same way you do in other walks of life?
It doesn’t have to be a grind developing these relationships. You don’t need to bring in bagels or coffee every morning or put in 60-hour weeks. All it really takes is a little thoughtfulness and the willingness to do things outside of your job description.
Here are five great examples of what you can do in your office that will make you the office superhero.
1. Do the dishes
If your office has a communal kitchen, you’ve probably gone in for a snack, only to see the sink is so full of dirty dishes and leftover food that you lose your appetite. Who wants to deal with that? Often, this situation can result in passive-aggressive emails about community hygiene.
The problem, though, is that no one wants to think of themselves as a dishwasher. They think it’s not part of the job description — and they’re probably right.
But, if your business has a kitchen, you probably know which person in the office washes the dishes and appreciate their effort.
It’s not as though you need to hand-wash everything. Simply being willing to occasionally unload the dishwasher is an appreciated gesture that your coworkers will notice.
2. Remember birthdays
Your coworkers want to feel special and seen, and remembering a birthday will make them feel like they’re more than just another cog in the machine.
Set some sort of calendar notification on your smartphone so you know when it’s someone’s birthday. Then, either before work or during lunch, you can go out and grab a card or small treat that will let them know you remembered and care.
3. Solve tech issues
So many businesses are dependent on computers, iPads, WiFi and a million other tech tools and gadgets, but many of those businesses don’t have a dedicated IT worker. However, the great thing about the internet is that you can learn how to fix a lot of tech problems just by Googling it.
I have very little tech expertise, but I am always willing to learn how to do new things — plus, I enjoy fixing things. I recently helped set up a printer in our office, which allowed all of my coworkers to look at important business and personal documents.
Now, whenever someone in the office needs help with a tech problem, they ask me first. I help new employees set up their tech and help everyone else stay happy with their devices.
It’s an essential service for a digital media company like Entrepreneur, and I know the people in the office appreciate my willingness to find solutions.
4. Come in early or be willing to stay late
It’s often a good idea to arrive early at work, because it shows you are responsible and sets the standard for the rest of the day. (However, I’m not saying you should make it a habit to both come in early and stay late.)
But, if your coworkers are stressed out and working on a tight deadline, you can look like a hero by staying late and helping them accomplish their mission.
People remember the people who help them, especially when they go out of the way to do so. Working late into the night to complete something important can be incredibly rewarding and can bond colleagues together. Just make sure you are selective about your moments to step in and help — you don’t want to become the person who stays late all the the time.
5. Be graceful when someone makes a mistake
Everyone makes mistakes in the office. Some of those are big, some of them are small. Most of them you don’t even realize you’ve made until someone else points them out.
That’s why it’s great to treat others’ mistakes with grace. If someone makes an honest mistake, try to help them without embarrassing them.
For example, if I make typos in my stories, my coworkers and editors step in and clean up the typo without shaming me.
Sometimes, they tell me my mistake so I can do better in the future. They’re not looking for credit. They just want to help. And that’s what being an office hero is all about.
This article was originally posted here on Entrepreneur.com.
Crisis Management In A Digital Age
If you’re at a loss for how to go about jumping into the fray of social media commenting and opinions, here are a few tips to protect you, your business, and your brand’s reputation.
In business, you can’t ignore what’s being said about you online. Most importantly, you need to respond appropriately. The internet is a free-for-all of consumer commentary, inevitably, some of it can be damaging.
Crisis management comes with the Online reputation management (ORM) territory of changing negative sentiment around your brand into a positive.
It can be difficult to know how to respond, keep things positive, or change the sentiment around your brand. If you’re at a loss for how to go about jumping into the fray of social media commenting and opinions, here are a few tips to protect you, your business, and your brand’s reputation.
1. Avoid a Knee Jerk Reaction
Reading what could be perceived as negative commentary on your brand, business, products, services, or employees, can cause you to jump straight into responding by justifying yourself or trying to show that the consumer is off the mark and misinformed. These are normal reactions, but it isn’t necessarily going to help your brand or positively push your online presence.
Rule number one is not to place blame, especially on the consumer or commenter, even if the comment is negative, false, or misleading. Rule number two is never to take it personally and do not to respond emotionally or in an accository fashion.
Pay attention, think it through, then respond in a calm, professional and appropriate way. Set a clear ORM response policy around commenting and responding to comments.
2. Consider Comments as Free Research
Think of the comments you receive on social media, both good and bad, as consumer research. Keep a record of your comments and responses, tips, questions, suggestions, and key problems. You’ll find that your customer, fan, and follower will give you valuable information that you would not otherwise have.
The idea is to change negative sentiment around your brand into positive while at the same time leveraging off the information and data gained through this process. This perspective will assist you to see the value in this engagement with your brand. Online Reputation Management should be a daily task. This is all part of maintaining your online reputation and digital media presence.
3. Remember That Everyone’s Reading Your Responses
The most important reason to respond to both positive and negative comments is because everyone else on that thread is reading the banter. The amount of people reading the comments usually outweighs those actively participating in the conversation by commenting. They are all paying close attention to how the business and brand responds.
Related: How To ‘Crisis-Proof’ your Company
Appropriately responding to less negative comments presents the opportunity to demonstrate how connected the brand is with their consumer, it is the perfect platform to solve potential problems and defuse particular situations. When a business listens and responds to feedback online, in an appropriate manner, a sense of trust is created. It shows that the brand is prepared to go above and beyond. This can stretch far beyond the commenter.
4. Hire Talent To Do Your Responding
In order to fully tap into the benefits of social media you should consider getting a specialist on board to manage your social content along with the responses that this content creates. It is important to be on the same page as your marketing team. If you are looking for an agency with the experience, guts, and glory to carry your brand, then get in touch with So Interactive for your digital marketing needs.
How Entrepreneurs Can Make Good Decisions Quickly
Below are some tips on how you can do just that.
As an entrepreneur, you have to face difficult decisions on a near-daily basis. These can range from deciding on what marketing strategy suits your business best or choosing what new talent to hire for your team. Making good decisions quickly can be tricky, even more so if you are pressed for time. However, there are methods you can use to do this.
Decision-making is an intrinsic part of being an entrepreneur, and once you know the answer to “What is decision-making?” you will be better able to make good decisions, quickly. Below are some tips on how you can do just that.
Acknowledge what you are trying to accomplish
Making decisions can be difficult if you do not know what, exactly, you are trying to accomplish. Before you reach a decision, you will need to carefully look at what you are trying to accomplish and optimise. Once you have done this, you will be able to make the right, and quickest, decision.
An example of this is changing a marketing strategy. Are you trying to reach a new audience? Are you trying to release a new product to the public, or are you trying to change your brand’s image? Once you have acknowledged what you are trying to accomplish, you can decide on what options best suit the situation. This process might take time at first, but, once you have done it a few times, it will become second nature.
Use available data
Having evidence or data to help with a decision can be highly useful for any entrepreneur. And in today’s online world, you will be able to find enough of both to help you make any decision, whether it is big or small.
Using data and evidence, you will be able to see how your company is currently performing and make a business decision based on this data. The key to making good decisions in the shortest amount of time possible is having the right evidence and information available. You will need to be sure that you understand the data and evidence in order to use it as part of your decision making.
Give yourself a deadline
It is important to set deadlines for decisions. This way, you will be able to make them quickly, effectively and before any problems become bigger than they need to be. For example, set a deadline for deciding on a new employee a week from their interview date. This gives you time to examine their strengths and weaknesses in depth before deciding.
Having a deadline creates a sense of urgency, meaning that you will spend less time procrastinating and more time on the actual decision-making. It will keep things moving forward and you will avoid “paralysis by analysis”, a common occurrence in entrepreneurs and business owners. Deadlines help to keep the goal in sight, allowing you to make a decision quickly and easily without overthinking it.
Get an outside opinion
Even the Khaleesi in Game of Thrones has an advisor to help her make decisions. And if she has one, it makes sense that a business owner or entrepreneur should too. It is a good idea to get an outside opinion, especially if you have been thinking about a decision for a long time.
An objective voice can help you to reach a final decision, as they can help you consider points that you might not have thought of. You could ask your friends or your colleagues for help, but be sure that they do not have any attachment to the decision. This can make it difficult for them to give objective advice. If you have a mentor, this is the best person to ask for advice.
Reframe the problem
Step back from the problem or decision you are facing and look at it from another angle. Often, reframing a problem or situation can help you to reach a speedy conclusion, especially in terms of business.
Try to see the issue from as many perspectives as possible, as this will help you to ensure that you are not emphasising one aspect and neglecting another. This is all a part of the answer to “what is decision making?” as seeing a problem from another perspective can help you to see the bigger picture. You should try to think of at least three different ways to see the problem and work from there.
One of the most important ways to make good decisions quickly is to keep calm. By keeping your emotions in check, you will better be able to make a decision that is smart and objective. The steps in decision-making include knowing what you want to accomplish, using the data available to you, giving yourself a deadline and asking for an outside opinion. Once you have taken all of these steps, you will be able to make efficient and effective business decisions.
Simple Ways To Make Your Small Business More Professional
If you are looking to boost your business success and look more professional to clients, read on for some top tips on how to do so.
Owning and operating a small business can be tough, time-consuming and at times, frustrating. There is always a business out there that is more efficient, funky or more professional than you. But you can get an edge on the competition if you strive to be better.
One way to bring in more professionalism is to send your staff on office administration courses so that they are able to perform administrative tasks to improve efficiency, or you could hire a professional administrative assistant to do the job. If you are looking to boost your business success and look more professional to clients, read on for some top tips on how to do so.
Create a modern website
In today’s modern, digital age, the very first thing that people see when looking for your business is your website. And, having an unprofessional, outdated and badly designed one will send potential clients running for the hills before they even contact you to find out about your products or services.
It is not enough to have a Facebook Business Page, you will need to have a professional, modern website that tells clients exactly who you are, what you do and (most importantly) what you can do for them. You will also need to include your contact details, office address and business hours, so that your clients can reach you when they need you. A modern website will entice customers to find out more about your company, too.
Always use a business email
You might think that creating another email address is tedious, but think about how embarrassing it would be to email clients from your current one that you might have created in high school (BarbiePrincess89@hotmail.com is hardly going to impress anyone).
If you already have a business website, then setting up a business email is quick, simple and more often than not, free. You can use Google My Business or other similar tools to create a business email that reads YourName@yourbusiness.com, which is much more professional and will send the right message to your clients. A business email also makes it easier for you to answer work emails quickly and efficiently, as you will not be scrolling through your personal inbox, trying to find them.
Have someone to answer your phones
If you have employees for your small business, you should look into sending someone on office administration courses so that they are able to answer your office phone quickly, effectively and in a professional manner.
Having a receptionist or office administrator to answer your phones immediately makes your small business seem more professional. And it will allow you to focus on more important tasks, rather than having to answer a ringing phone all day. Your office administrator will be able to forward calls to you, take messages and answer any queries that clients may have. This will give clients a positive experience when dealing with your business too.
Avoid formal titles on your business cards
If you are a “one-man-band”, so to speak, it can be tempting to call yourself the CEO of your business, or a similarly formal title. After all, you are the one putting in all the work, right? However, clients will not be impressed by this title and it could backfire rather than work in your favour.
More often than not, calling yourself the CEO of a one-person company will make you look unprofessional and appear to be a “small-time” operation, especially as the CEO is the one chasing up clients and running around doing all the grunt work. It is best to simply leave it at your name and the name of your business. You do not need a title to prove that you are good at your job, rather let your products and/or services speak for you.
Lease a professional office space
If you are just starting out or your small business has not yet taken off, you may not have a professional office address or space. While it can help to cut costs to operate out of your home, it will not help to raise your level of professionalism in the eyes of your clients.
You could look into leasing a workspace in a coworking space such as No 80 Hout Street in Cape Town or Worq in Pietermaritzburg. Having a professional space to meet with clients and to conduct your business will increase your success and will help you to stand out against the competition. Coworking spaces are highly popular among young entrepreneurs and you might even meet like-minded people who you can collaborate with on projects for clients.
Professionalism is in the eye of the beholder
Going on office administration courses, having a modern website created for you, creating a business email and hiring someone to answer your phones are all highly effective ways to make your small business more professional. Clients will appreciate the effort that you have put into crafting a professional presence, no matter if you have one employee or ten.
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