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Managing Resistance To Change: An Essential Management And Leadership Skill

Entrepreneurs and companies that are change adept are best equipped to successfully deal with the ever challenging and transforming business environment that we operate companies within.

Dirk Coetsee

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“Be the change that you want to see in the world.” – Ghandhi

Entrepreneurs and companies that are change adept are best equipped to successfully deal with the ever challenging and transforming business environment that we operate companies within.

Adapting rapidly to industry changes and disruptions in the market place has become critical when sustainable business success is considered. Considering all the above, a potential debilitating and powerful negative force to overcome, is the resistance to positive and useful change initiatives.

The ability to facilitate the transformation of mindsets from resistance to change, to a strong commitment to the proposed change intervention, is a complex yet much needed leadership skill to have in your companies’ arsenal.

vanilla milkshake

To paint a clearer picture, follow the practical example of the fictitious company called Holy Cow Milk!

Holy Cow Milk! have suffered poor quarterly results due to productivity challenges. A large proportion of the employees working for this struggling company, have developed constricting habits over time, that mar the productivity of this past industry leader in Milkshake production.

Related: How To Be A Great Leader When Leadership Doesn’t Come Naturally To You

Bad habits such as frequent, long, and unproductive meetings, doing everything extremely slowly, and too much regulatory paperwork has contributed to this slump in productivity.

The CEO of Holy Cow Milk! Mr. Shake , over time came to realise what the main culprits were in his companies’ bad performance. To soften the blow of his companies’ undesirable performance he resorted to humour and started to refer to his employees’ bad habits individually as “the meeting sacred cow”, “the speed sacred cow”, and the “paper holy cow”.

He referred to these staff routines as “sacred cows”, because when he dared to reprimand his team members about their undesirable routines they defended themselves with great passion. They succeeded in rendering their beloved long meetings, very relaxed work pace, and mountains of useless paperwork as untouchable.

Mostly they were willing to defend these habits because they became very comfortable and even came to love their “sacred cows”. They proceeded to resist every proposal of change that Mr. Shake championed in their own way.

Some were “passive” in their resistance by having negative perceptions and attitudes. A small proportion of team members were even “active” in their resistance and boycotted the CEOs’ mandatory meetings. Mr. Shake always attempting to “see the glass as half full” was at least happy that he was never met with “aggressive” resistance during this ordeal and was not submitted to sabotage or any sort of physically destructive behaviours.

He was perplexed but knew he had to act for the sake of his companies’ survival and met with a wise change leadership consultant who assisted him in devising a master plan.

[At this juncture, the reader is asked to take note that several prior steps might be taken and adjusted according to situational and strategic demands and considering the various sources of resistance. In this article, we will cast light on one very potent strategy that the reader can employ to gain commitment to a change intervention over time].

Related: 6 Funny Leadership Tips That You Should Actually Follow

After following several steps Mr. Shake proceeded to execute the “aligned commitment” equation that the master tactician taught him. He was very careful to remember that all the elements of the equation needed to be incorporated to increase his chances of success:

The aligned commitment equation = Knowledge x Information x Empowerment x Rewards and Recognition x shared goals and values.

(Prof. L.D. Coetsee, January 2011: Peak Performance and Productivity)

He carefully and meticulously applied the equation in the following way:

He firstly ensured that knowledge creation amongst all his team members was a reality by constantly reminding everyone of the very good reason why changes should be applied. He ensured that all stakeholders were highly informed in relation to the progress made and was transparent in terms of the challenges.

Mr. Shake especially focussed on ensuring that the early adopters of the change intervention received the information first and within an inspirational context, so that they in turn could positively influence other team members.

He consistently empowered his team by ensuring that they were coached, mentored and received practical training as well as all required resources needed to execute the change initiative as and when they needed it and delivered on his promises.

He ensured that the rewards given in relation to performance were equitable and personally valued by his team members. Verbal recognition was offered on every occasion that it was warranted. Shake took steps that all team members did not only understand the teams’ collective goals but also knew exactly what needed to be done to attain the targets and were empowered to do so.

Most importantly Shake was a living example of the company’s values and taught by example that the teams’ collective shared values were operational instruments and not only written and empty propaganda.

Many challenges were faced during the change intervention that Shake championed yet he immediately pursued creative solutions involving his team mates at all times. It took some time to gain traction yet eventually productivity dramatically multiplied. The “meeting sacred cow”, the “speed sacred cow” and “paper sacred cow” was successfully slain!!!

Summary

Change Leadership skills such as managing resistance to change have become critical factors in ensuring business success and sustainability.

Managing resistance to change requires knowledge of several steps and strategies that can be applied as varied circumstances demand it.

The “aligned commitment equation” is a powerful strategic tool that can be applied in conjunction with other steps and tools to assist in the transformation of resistance to change to commitment over time.

Dirk Coetsee is a Business Leadership coach for start-ups and established entrepreneurs. He is also qualified Master Life coach and assists individuals to get “unstuck” in their lives and careers.You can contact Dirk at: dirk@dirkcoetseeglobal.com

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Be Clark Kent, Not Superman: 5 Simple Ways To Become The Office Superhero

Not all heroes wear capes. Here’s how you can build goodwill in the workplace and have coworkers singing your praises.

Matthew McCreary

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A superhero goes above and beyond to help others, and if you work in the same space as your team, you know that working together isn’t just about, well, work.

It’s about creating a harmonious environment where people feel included, important and happy. You probably spend nearly as much time (if not more) with your coworkers as you do with your family.

So why wouldn’t you take the time to cultivate office relationships, the same way you do in other walks of life?

It doesn’t have to be a grind developing these relationships. You don’t need to bring in bagels or coffee every morning or put in 60-hour weeks. All it really takes is a little thoughtfulness and the willingness to do things outside of your job description.

Here are five great examples of what you can do in your office that will make you the office superhero.

1. Do the dishes

If your office has a communal kitchen, you’ve probably gone in for a snack, only to see the sink is so full of dirty dishes and leftover food that you lose your appetite. Who wants to deal with that? Often, this situation can result in passive-aggressive emails about community hygiene.

Related: 3 Wonderfully Uncommon Reasons To Form Better Habits

The problem, though, is that no one wants to think of themselves as a dishwasher. They think it’s not part of the job description — and they’re probably right.

But, if your business has a kitchen, you probably know which person in the office washes the dishes and appreciate their effort.

It’s not as though you need to hand-wash everything. Simply being willing to occasionally unload the dishwasher is an appreciated gesture that your coworkers will notice.

2. Remember birthdays

Your coworkers want to feel special and seen, and remembering a birthday will make them feel like they’re more than just another cog in the machine.

Related: 9 Reliable Ways To Cultivate Creative Thinking

Set some sort of calendar notification on your smartphone so you know when it’s someone’s birthday. Then, either before work or during lunch, you can go out and grab a card or small treat that will let them know you remembered and care.

3. Solve tech issues

So many businesses are dependent on computers, iPads, WiFi and a million other tech tools and gadgets, but many of those businesses don’t have a dedicated IT worker. However, the great thing about the internet is that you can learn how to fix a lot of tech problems just by Googling it.

I have very little tech expertise, but I am always willing to learn how to do new things — plus, I enjoy fixing things. I recently helped set up a printer in our office, which allowed all of my coworkers to look at important business and personal documents.

Now, whenever someone in the office needs help with a tech problem, they ask me first. I help new employees set up their tech and help everyone else stay happy with their devices.

It’s an essential service for a digital media company like Entrepreneur, and I know the people in the office appreciate my willingness to find solutions.

4. Come in early or be willing to stay late

It’s often a good idea to arrive early at work, because it shows you are responsible and sets the standard for the rest of the day. (However, I’m not saying you should make it a habit to both come in early and stay late.)

But, if your coworkers are stressed out and working on a tight deadline, you can look like a hero by staying late and helping them accomplish their mission.

People remember the people who help them, especially when they go out of the way to do so. Working late into the night to complete something important can be incredibly rewarding and can bond colleagues together. Just make sure you are selective about your moments to step in and help — you don’t want to become the person who stays late all the the time.

5. Be graceful when someone makes a mistake

Everyone makes mistakes in the office. Some of those are big, some of them are small. Most of them you don’t even realize you’ve made until someone else points them out.

That’s why it’s great to treat others’ mistakes with grace. If someone makes an honest mistake, try to help them without embarrassing them.

For example, if I make typos in my stories, my coworkers and editors step in and clean up the typo without shaming me.

Related: Motivation-Boosting Tips From 8 Of The Greatest Entrepreneurs

Sometimes, they tell me my mistake so I can do better in the future. They’re not looking for credit. They just want to help. And that’s what being an office hero is all about.

This article was originally posted here on Entrepreneur.com.

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Here’s Why Every Entrepreneur Needs A Business Mentor

There’s no success to be found when you’re standing still or alone.

Tasmin Copley

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Some entrepreneurs may look at their success and think it insulting to consider talking to a business mentor. And others may look at their struggles and think it’s the only solution to getting the business back on its feet. Neither of these views are correct in terms of what a business mentor can do for a business.

What a business mentor is

Before we get into reasons why, we need to clearly define what a business mentor is and that should already start clearing up the reasons why you’d need one. A business mentor is a well-established person in an industry who offers to impart their knowledge and experience to lesser experienced entrepreneurs and employees.

One could consider business mentors as a more personal relationship than one would have with a business consultant, but just as beneficial (if not more). Business mentors are basically business consultants, except you don’t (always) have to pay for their advice and mentorship. It’s a mentorship relationship and partnership. So, regardless of who you are and how successful your company is, every entrepreneur needs a business mentor and here’s why.

Related: How can I find a mentor?

There will never be “nothing more to learn”

At no point in any person’s life will they be able to say “I know absolutely everything and there’s nothing more for me to learn”. It may feel that way, but sit down with a business mentor for five minutes and your mind will be swirling with questions. We learn something new every day and with the help of a business mentor, the “something new” will always be related to business and have the potential to lead to business success. Isn’t that something that every entrepreneur dreams of?

There will always be something for entrepreneurs in every industry to learn. Technology is forever developing and providing new innovative ways for industries to work and that’s something entrepreneurs need to stay on top of.

Every bit of experience is beneficial

Now, you may be wondering how a business mentor can help when the years of experience they offer is from a time period where technology wasn’t as great a factor as it is today. And the answer is consistency. While the face of the world changes, there are certain constructs that remain exactly the same and business mentors will be able to teach you about these fundamentals that consumers rely on and need in order to adapt to the changing world.

Every bit of experience that mentors offer their mentees is valuable and beneficial. Entrepreneurs are usually so caught up in the bigger picture that they forget about the smaller, background details that are, in fact, the cornerstones of that end goal. Mentors have been there, made those mistakes and are here to make sure you don’t go down the same paths that caused them business trouble.

So, while their information may seem “outdated”, basic principles never change and should not be overlooked.

Everyone needs a support system

Having the weight of the business rest on your shoulders can be a mentally and emotionally draining responsibility. Entrepreneurs don’t only look to business mentors for advice but for support as well.

Everyone needs a support system and, in business, this means having a mentor. Someone who can back up the difficult business decisions you make and who can listen to the inevitable ranting sessions that follow a rough day in the office. They’re also someone to let you know that you’re doing a better job than you give yourself credit for and someone who can talk some sense into you when you go off the rails a little bit (this happens to all entrepreneurs, don’t worry).

Related: How do I go about choosing a a mentor and where can I find contact details?

It opens doors to networking opportunities

Generally, business mentors have been in the game for years. And over all those years they have met with some of the most influential people in the industry and business world. Every entrepreneur needs a business mentor even if it’s only for the networking opportunities that come with the relationship.

Business success, these days, is highly influenced by who you know and the importance of networking is not something that entrepreneurs can dismiss. Your business mentor will be able to introduce you to the biggest names in the industry and get you into networking events where you will have the opportunity to meet new people who can help you on the path of innovation.

You need someone to challenge you

Speaking of innovation, another reason why you need a business mentor is so that you have someone who is knowledgeable about the industry to challenge you. Through challenges, you’ll be forced to think about business in a new way and create innovative ways of dealing with standard business issues.

The problem many successful entrepreneurs have is that they tend to stick with what works and choose not to push any boundaries for fear of failure. That type of thinking will only get you so far in the business world and then your competitors will be overtaking you. Any business mentor will be able to explain to you why failure isn’t always a bad thing and that by challenging yourself and innovating, you’re growing. There’s no success to be found when you’re standing still.

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MAD Leadership Skills: Our Perspectives

Let’s have a look at some aspects around reasons for starting a business, the challenges faced and critical lessons learned.

Spencer Horne and Tshinondiwa Thovhakale

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Some entrepreneurial skills can be taught while others need to be experienced. It is possible to gain skills while working for someone else, but there are perspectives that you can miss if you have not started your own initiative. Let’s have a look at some aspects around reasons for starting a business, the challenges faced and critical lessons learned.

The people who contributed to this content are from different fields of life, in various industries, with a variety of unique goals and ambitions.

Why Start an Entrepreneurial Initiative?

Some people start ventures because they have a good idea, some want to make a difference, and some are lucky enough to have witnessed a family member beginning a legacy. Three themes have been highlighted by our contributors this week:

Entrepreneurship is About Building Your Own or Expanding upon a Family

Member’s Legacy 

Tshinondiwa Thovhakale has started a transport company and has done this because of the memories she shares below: “Growing up I had a good relationship with my dad. I have some of the best memories of him. He owned his own taxi business and drove one of them. He would come to school and fetch me, and before dropping me home, we would go to the taxi rank, take people, and I’d sit in front next to him and count money for him. Then do the normal rounds of dropping people at their destinations, and then he’d take me home and go back to work. I think all that grew on me. When he stopped and made other deals with his taxis, I felt it was our legacy, and I couldn’t let it die like that.”

Related: The Kindling Of The Entrepreneur Spirit

Entrepreneurship is About Following Your Passion:

Spencer Horne stated:

“I wanted to work directly on the needs and problems that are my passion. The independence of starting a business and choosing exactly what to work on has been one of the most fulfilling aspects of my work. “

Entrepreneurship is About Making a Difference:

Many entrepreneurs start a venture because of a need that they would like to fulfil in the market. Some love the idea of feeling good by doing good and making a living out of it.

Things to Think About

Five challenges identified this week are:

  • Networking is essential: People don’t always seek new businesses to uplift, the help their associates, leverage this to your benefit and establish a network of influencers, support, and contacts in the industry.
  • Getting and keeping talent is a task: Especially initially when resources are limited, and you have a lot to do and achieve to grow your business, and cannot do it all alone.
  • You may encounter cultural/societal biases –  learn to use it to your advantage and set a precedent in the industry of what you can achieve: For example, being a female in transport, people may undermine you if they see the industry as a “man’s world” – show them why they’re wrong.
  • You need to make your opportunities when starting a business: There are fewer opportunities when on your own, and you need to build a relationship base to spread your reach. Tenders are often given to the same people and fundraising is one of the most time-consuming aspects of starting or scaling a business. It’s not something that is always enjoyed, and unfortunately, it must take priority over all else until it is achieved.
  • Persistence and flexibility should be balanced: Ironically one needs both an unfaltering belief in what you are doing and the flexibility to pivot out in response to the market. This is one of the most significant and most difficult responsibilities of a business leader.

Lessons Learnt

You need to make your own path

There is no blueprint. Your particular path to building your business will be different to that of others. At times you may learn from the experiences of other entrepreneurs, but be careful of comparisons. Be prepared for the detours and bumps along the road and be sure to take the time to enjoy the journey.

Related: Entrepreneurship Is All About Overcoming Obstacles

The importance of being patient

Patience is vital. Always have back up plans. It is best to venture into a business that you’re passionate about, because it’s the love for the business that will whisper the words “try again, just one more time” every time a challenge comes your way.

The importance of noticing the small wins

Entrepreneurship is a journey and in many cases, a challenging one. With this in mind, it is easy to get frustrated, lose patience and give up. At points, you may feel like no progress has been made. This is when people should remind themselves of the journey that they’ve already walked. It’s important to celebrate the small successes so that we stay positive and forge ahead.

Bringing it All Together

Entrepreneurship isn’t easy, but it is needed. It makes many people happy and helps create jobs and uplift communities. People start initiatives for different reasons, and we all experience challenges. It is through these challenges that we learn and grow.

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