So far in this series on how to create a successful e-commerce web site for your business, we’ve looked at how to plan your site and appoint the right service provider, how to create an excellent catalogue and other content, and the importance of receiving training.
1. The importance of trust
If you’re asking people to give you their money online – where they can’t see or hear you, or touch or smell the merchandise – you need to give them lots of reasons to trust you.
Professional design is one way to build trust: it will help to ensure that wherever they are on your site and whatever they are doing, your customers feel secure that they know what’s going on, what is required of them and what they can expect from you. This is especially important on your shopping cart and payment pages.
Before your site goes live, ask a couple of trusted friends and family members to test the checkout process for you – and be sure to watch and ask questions while they do so. Where do they hesitate? What makes them feel comfortable or uncomfortable? You may need to adjust your design or add some explanations to increase trust.
2. Make it easy to pay
Once people have decided to buy something from your site, the last thing you want to do is put obstacles in their way – and yet this is exactly what many sites do.
The main thing that makes it easy for your customers to pay is offering a wide selection of payment methods. This includes credit cards, debit cards, Paypal, direct bank transfers and mobile payments.
The good news is that you don’t have to do all this yourself: It’s the job of your payment services provider. Whichever payment services provider you choose, check that they offer the widest possible range of payment options. It’s also a good idea to ask how often they add new payment options as these become available.
Also make sure you’re not making it too difficult for your customers by making them fill out too many forms. From a security point of view it’s often a good idea to ask them to register – but then keep the forms short, and definitely never ask for the same information twice. Ask your web developer to guide you through this element of designing your site experience.
3. Make it easy to get paid
Making it easy for your customers to pay is one thing — getting that money into your own bank account is another. If you have your own merchant account with your bank, this should be no hassle: Payments should go directly into your own bank account.
Related: Make Money On The Internet
If you’re too small to qualify for a merchant account, you may want to find a payment services provider that offers a payment collection service for small businesses. PayGate has a product specifically geared to start-up businesses, that allows you to get up and running within 48 hours of approval.
Whichever payment service you choose, be sure to ask exactly how your money will move from their account to yours: Will it happen automatically, or will you have to initiate a transfer yourself? Is there a waiting period?
4. Consider the real costs
Many people choose their checkout and payment method based solely on the immediate costs – but beware of hidden costs that might come up later.
For example, there are some e-commerce hosting services that allow you to set up your site for free – but then either the site will be very difficult to change later, or they will charge you high fees. You will need to weigh up for yourself whether saving on the one-off cost of hiring a web developer is worth paying a percentage of all your sales on top of processing fees and a basic monthly cost.
What happens when your site starts turning over a few thousand rands a month, or tens of thousands? That extra couple of percentage points could start to make a real difference.
The lesson is: Do your sums before you start, and be realistic about how your business is likely to grow.
If you get payments right, on top of paying proper attention to overall strategy, content and site maintenance, and if you choose your partners and suppliers carefully, you have every chance of succeeding in your e-commerce venture.
Financial Literacy Key To Business Success – Especially In A Tough Economy
What can South African SMMEs do to position themselves for success in tough economic times? Arming their people with basic financial literacy is a good place to start argues UCT Graduate School of Business Associate Professor Mark Graham.
In times of economic hardship, good financial and management skills in a business can make all the difference. According to a recent article in Business Day, international investors are sniffing about South African SMMEs that have proven themselves to be well-run during this time of subdued economic growth – and are also attractively undervalued.
Strong balance sheets and stable management in an environment of slow growth economy with low liquidity adds up to some bargain long-term investment opportunities for international consortiums it seems. Among those who have been involved in investment or buyout offers in the past few months are Clover and Interwaste.
It seems self-evident to suggest that well-run businesses attract investment and success. But what actually makes a business – of any size – well-run in the first place?
There is obviously no short answer to this; good leadership, a clear strategy and a strong and motivated workforce all play their part, but one factor that is often overlooked is financial acumen – throughout the organisation. While the accountants and members in the finance team are expected to understand the numbers, this is not always a core competency required in other departments. Yet, having a good working knowledge of finance at every decision-making level, from new managers to members of the board, can be key.
Even if people don’t need to know a lot about finance in their day-to-day job, the more conversant they are on the subject, the better off they – and the business – will be, according to Richard Ruback, a professor at Harvard Business School and the co-author of the HBR Guide to Buying a Small Business. “If you can speak the language of money, you will be more successful,” he says simply.
Financial savvy will give the marketing manager the ability to demonstrate not only that something is a good idea/product or service, but that it makes financial sense too, for example. And it will make sure that the people in the HR team understand more clearly why reducing staff churn is a good idea not only for company culture but for the bottom line as well.
A knowledge of some basic financial decision-making tools (the all-important balance-sheet, for example) and an appreciation of the difference between profitability and cash flow will ensure that non-financial managers are more likely to effectively participate in business strategy and decision-making. Someone who understands the financial statements of a business understands the business in a way that is not otherwise possible. It’s like looking beneath the hood of a car and understanding how it all fits together and why the car can move forward – or not.
Such people can more confidently identify potential problems and inefficiencies before they impact the overall financial performance, because those warnings are almost invariably reflected in the financials first – and often at departmental level. Critically, they can also help identify financial irregularities, enabling them to call out and stop fraud and corruption in its tracks.
Equipping its people with financial skills is therefore a good strategy for a business looking to position itself for growth and investment. And it makes sense for individuals too – Joe Knight, a partner and senior consultant at the Business Literacy Institute in the US and the co-author of Financial Intelligence, says that an absence of financial savvy is “career-limiting.”
Let’s not ignore the fact that there are challenges however. Finance matters tend to scare a great many people. Traditionally, these areas of knowledge carry the stigma of being impenetrable, and financial literacy is not ideally developed at early levels. According to a study by the Financial Services Board, South Africa currently has a financial literacy rate of just 51%.
This means that roughly one out of every two people is likely to prefer to abdicate from financial decision-making – leaving it to the “numbers” people. But with some intervention and training it is possible to empower individuals to decode these mysteries and get to grips with the language of finance.
All things being equal, it’s not pure luck that allows some businesses to operate well and thrive while others fail. Well-run businesses are generally run by well-informed people. In short, decision-makers who don’t understand basic financial concepts and the language of finance simply don’t know what is going on.
While the SA government is currently talking up the need for foreign direct investment to rescue the country from the economic doldrums, there is much that ordinary businesses can do to position themselves for success. And ensuring that their people are adequately equipped to understand the nuances of business through the language of finance is perhaps a good place to start.
Trade Agreement Tips That Will Save You Costs
If you are looking to benefit from trade agreements, you need to keep the following advice in mind.
Trade benefits all parties involved. When a country has scarcity of certain resources or lack the capacity to satisfy their own needs, they have the opportunity to trade the resources which they produce in surplus, for the products they need or want.
When goods are transferred from one country to another, it stimulates the economy as products and money is switched between hands. Over the years, the competitive nature of moving goods from one country to the other, negotiating prices and opening new markets has caused certain agreements to immerge to promote trade between the member countries.
A trade agreement is an arrangement between two or more nations in order for goods to move more easily between borders with mutually beneficial tariffs imposed on imports. These agreements ensure that duty tax is removed or reduced on condition that the importer and exporter provide the correct documents. This is all the more reason for traders to familiarise themselves with the current trade agreements in place.
Tip1# Know Whether You Export To Or Import From A Country With A Trade Agreement
There are a few trade agreements that you need to be aware of which will significantly cut duty tax. The Southern Africa Development Community (SADC) Free Trade Agreement (FTA) is one of them. The fifteen SADC member states included in the agreement enjoy an impressive 85% free trade on goods.
Another trade agreement commonly used by South Africans is the South African Customs Union (SACU) which allows duty tax free movements of goods. This means zero duty tax is payable on trade between these countries. Trade agreements with European countries include the SADC-EU Economic Partnership Agreement (EPA) and the SACU European Free Trade Association (EFTA). We have prepared a list of all the trade agreements as well as the countries involved here.
Tip 2# Know Which Certificate Of Origin Is Necessary For The Specific Trade Agreement
Only traders who can prove that goods were produced or processed in a member country may benefit from these agreements. This is why importers and exporters need to submit paperwork attesting that the goods were made in the country listed as the beneficiary of the trade agreement. The proof provided is called a ’Certificate of Origin’.
A certificate of origin often abbreviated to C/O or CoO is a printed form or electronic document completed by the exporter and certified by a recognised issuing body, validating that the goods in a particular export shipment have been produced, manufactured or processed in a particular country.
The exporter has to submit proof that either a) the products were wholly obtained from that country; this means all components and manufacturing originated in that country, or b) that it is sufficiently processed in the country of origin.
In other words, although some components might have been imported, the product was sufficiently transformed, or value was added in such a way that the final item can be deemed as new or original. Furthermore, if a company was registered in one country and the manufacturing plant in another, the certificate of origin would be issued from the manufacturing plant’s country. There are various certificates of origins used for different countries. Read here for more details about the different documents required to ensure you benefit from lower duty tax.
#Tip 3: Ensure The Certificate Of Origin Is Completed In The Right Manner
These documents must be completed correctly. Most of the information provided has to come from the exporter. If the wrong information has been reported, it can influence the relationship between the importer and exporter negatively.
Common mistakes when filling out a Certificate of Origin may include:
- Identifying the wrong country of origin
- Using the wrong H.S. code
- Providing an incorrect or incomplete and rather ambiguous description of the goods
- Not including a description on how the cargo is packed or reporting a total weight that does not include packaging
- Exporting goods made from imported material and not sufficiently processed to be deemed as originating from the exporting country.
A lot of information can be misrepresented on the certificate of origin. For this reason, we recommend making use of companies specialising in trade administration to ease the stress and to ensure that all the t’s are crossed and i’s are dotted.
Backing You With Smarter Tools
Manage income, track expenses and do more with the ultimate toolkit for your small business.
You work too hard to work this hard. The good news is that you don’t have to break your back or the bank to run a successful business. Managing your business is easier when you’re using smarter tools with QuickBooks.
Since its launch over 20 years ago, QuickBooks has aimed to power prosperity for small businesses and the self-employed with services that help you with income management, expense tracking and more, allowing you to focus on growing your passion.
The new “Backing You” campaign extends this commitment to support small business owners through the challenges of business ownership – with a little help from Danny DeVito.
“The importance of small business is personal to me. At a young age, I watched both my parents and my sister build their own business from the ground up and struggle to balance family obligations with growing their businesses,” says DeVito.
“When Intuit QuickBooks approached me for this campaign, I felt this was a way that I could give back to this very important industry, show them how to make their lives easier and make them laugh along the way too.”
QuickBooks gives you a set of business tools that’ll do all the hard work for you, making sure you get the time to do what really matters to you. “Because collecting receipts is so 80s, and who has time to chase payments?” says Danny.
Women Entrepreneur Successes2 weeks ago
Watch List: 50 Black African Women Entrepreneurs To Watch
Support for Women Entrepreneurs2 weeks ago
Funding And Financial Assistance For SA Women Entrepreneurs
Accounting & Payroll2 weeks ago
Wilting Away – How To Boost Your Financial Management Team After The Big Financial Year-End
Snapshots7 days ago
How Pepe Marais Went From Bankruptcy To Founding Joe Public And Becoming An Entrepreneurial Success
Snapshots6 days ago
Ian Fuhr Explains Why He Likes To Launch Businesses In Unfamiliar Industries And How He Made Sorbet A Success
Support for Women Entrepreneurs2 weeks ago
Too Few South African Women Become Entrepreneurs, But This Can Change
Company Posts3 days ago
Designing Her Destiny
Entrepreneur Today6 days ago
Digital Transformation Should Be A Priority For Small Businesses In South Africa