Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback – and maybe even pay some bills at the same time!
As a startup, your biggest challenge is to get customers on board and getting the first 1,000 always takes the most work. You’re still learning what works while building up repeatable processes that scale.
Getting the first 1,000 customers will not guarantee your success, but it will you give you a chance to get some real-world feedback – and maybe even pay some bills at the same time!
Here are a few tips on how to reach this goal:
Set up a waiting list
A waiting list is a great way to build early buzz as people always want to be first in line for a new product. This works extremely well for online services and mobile apps, particularly if you offer incentives for people to sign up, such as a free account for three months.
Look at the masterly work of Mailbox, which managed to build up a huge waiting list of over 800,000 people.
Their secret? They used a clever user interface to tell people how many others were in front of them and how many were behind them in the line to use the app. This addictive interface gave people a hit of dopamine each time they checked the app and saw they were closer to the front.
Use your personal network
Traditional word of mouth is still powerful way to get new customers on board. Tell your family, friends and colleagues about your product and ask them to spread the word.
Don’t be shy – there’s nothing wrong with asking for a favour. If you have a consumer-focused product, there is no easier or quicker way to get your first 30 customers than just asking people you know!
Target online publications
Just like bloggers, online publications can help you reach a huge new audience. Pick one or two relevant publications that make sense for your business. Spend time selling them on your product and offer them something unique, such as exclusive coverage of your product launch.
A great tip is to follow journalists on Twitter for a while and get a sense of the type of content they write. Then you’ll find clever ways to connect your product to a theme that interests them. Attentiv did exactly this, and got a great launch story in Fast Company.
Get bloggers on your side
Bloggers and other online influencers have huge audiences. Even better, their readers trust them.
Reach out to bloggers on sites such as mine Tomoson and ask them to review your product. You can drive huge numbers of new prospects this way.
Online reviews can often keep on driving sales for years into the future, as people track them down in search results. Even small blogs can often drive hundreds of sales over time, particularly when the review is thoughtful and well written.
Related: Get Your Customers to Buy More Stuff
Suspense is an excellent way to build excitement before you launch. Create a drip feed of information about your upcoming product. This will make people curious and want to know more – particularly if you reveal the details a little bit at a time.
The more you give away, the less interesting it becomes. Try to get people excited, but without giving so much context that people are bored and move on.
Work with early adopters
Your first customers are the most important. They bought your product for a reason, so you can learn a huge amount from them. Create a personal relationship with them and listen to what they say.
You’ll get great insights you can use, and they’ll tell other people about your product. Early adopters usually have smart opinions about products and have a good sense of the market, so always be sure to pay careful attention to them.
Create high-quality content
Content marketing is a great way of acquiring new customers. By creating genuinely useful content and giving it away for free, you can drive visitors to your site and also establish yourself as a thought leader. If you have the budget, hire a good writer.
Buffer CEO Leo Widrich managed to get 100,000 customers just from writing guest posts on other people’s sites. Those same articles will still be delivering hundreds, maybe thousands, of new customers each month – with no additional effort.
Offer a free product option
Many successful online startups use a “freemium” model to get users on board. This lets people try your product with no risk, which can encourage them to sign up for the paid service or product. However, make sure you strike a balance. Don’t cripple your free option, but keep enough back to make people want to upgrade.
Dropbox is one example of a product that gets this right, giving you enough free storage to get you invested in its ecosystem and invite your friends to join and collaborate. Before you know it, your Dropbox is full and you’re handing over your card details.
Incentivise customers to sell your product
Customers can be your best salespeople – they already know the value of your product. Give them a reason to get other people to sign up, and you can drive impressive growth.
You can even make this work with a “freemium” model: offer a free upgrade to your paid service for three months as an incentive.
Related: Bonding With Your Customers
Speak at conferences
It may seem a bit old school but speaking at conferences is an excellent way of getting exposure and customers for your new startup. Become an expert on your subject, and then contact event organisers and offer to speak. Just make sure to get in touch early, as conference agendas are usually locked down six to 12 months before the event.
Neil Patel spoke at 239 conferences and discovered that the best strategy is to avoid speaking to your peers and speak to potential customers instead.
If you’re an SEO, for example, don’t go to an SEO conference where everyone is already an expert in what you do. Instead, go to a gambling event and show them how to get new customers. In the case of Neil, this led to a $100,000-a-month contract.
Online advertising can be an effective way of driving traffic to your startup’s website. It doesn’t have to be expensive – $1,000 with Google AdWords can go a long way.
If you don’t have experience with this, then hire a pro: keyword selection and ongoing optimisation are incredibly important.
Test, test and test again
Once you do start to drive significant traffic to your website, then it’s time to focus on converting visitors into customers. Many different factors can affect your conversion rates – ranging from website design to pricing. Try out different things and see which ones work best. For example, you can use Google Analytics Content Experiments to try out different landing pages.
Affiliate marketing is where you get other websites to promote your products in return for a commission on sales. This typically works best for information products, such as online courses, because you can offer affiliates high commissions without any product cost. There are sites that make this easy – such as Rakuten Affiliate Network, Commission Junction or ClickBank.
This article was originally posted here on Entrepreneur.com.
How TomTom Telematics Can Keep Your Business Moving Forward
Successful businesses need to find ways to improve their margins while still delivering excellent and efficient customer service. VDM’s CEO, Deon van der Merwe, explains why this wouldn’t be possible in his business without TomTom Telematics’ solutions.
When TomTom Telematics entered the South African market in 2010, the local team took a deep dive into the different industry verticals they were servicing.
The more they got to know their customers, the more they realised a different solution was needed to address local conditions, and a subscription model was introduced whereby customers didn’t need to invest a large capital outlay into TomTom Telematics’ technology, but would receive the tech and software, including installation, at no extra cost, in exchange for a monthly subscription fee.
This model gives SMEs affordable access to TomTom Telematics’ solutions, but it’s had another benefit as well: As TomTom Telematics introduces new innovations, existing customers can benefit — without the costs associated with replacing all of their existing technology themselves.
An indispensable tool
For a transport and logistics business like VDM Group, which has more than 160 vehicles on the road, this means they have access to incredible new offerings, without needing to replace their TomTom units themselves.
“TomTom plays a critical role in our business,” says Deon van der Merwe, CEO of VDM Group. “It’s an indispensable tool in ensuring quality customer feedback and the management of KPIs for all supply chain stakeholders.
“Earlier this year, TomTom Telematics launched their New WEBFLEET product. We were very satisfied with what we had, and yet they still approached us and offered to replace all our existing units with new tablets, and they’re covering the installation costs,” explains Deon.
“New WEBFLEET is the result of TomTom innovating their product based on customer feedback from around the world, and the local team wanted to ensure we had access to the additional functionality and innovations that had been introduced.”
Seamless integration with your network
According to Deon, the new TomTom PRO 8275 units seamlessly integrate VDM’s fleet scheduling software with information they extract from TomTom, including individual vehicles’ standing time and arrival notifications.
“The software from TomTom is open API, which means that all our various applications can communicate and interact with each other,” he explains. “From a productivity perspective, we no longer need to manually capture any trip information.
In addition, we have every conceivable piece of data available that will assist us to run a leaner, more cost-effective fleet, enabling us to ensure that we are delivering on all our KPIs — particularly with regards to meeting our customers’ needs.”
VDM is a large transport business, but Deon believes the benefits for SMEs are as great, if not more so. “Many SMEs don’t have the back-office support that we do. The ability to capture and use this information without a team of admin specialists at your disposal is a huge competitive advantage for smaller businesses,” he says.
Offering you the competitive edge
VDM offers a specialised logistics service that creates custom-made options for clients. In order to ensure the most optimal and cost-effective solutions, while still ensuring top quality delivery, they need to consider special and complex individual customer requirements, from the point of origin to the point of destination, before finalising a customer-specific solution.
“We take into account a host of factors, including inventory carrying costs, volume requirements, product specific factors and route to market,” explains Deon.
“Road transport significantly impacts total supply chain costs, and if not managed properly, can have a severe impact on the sustainability of any particular channel. We try and manage this risk by continuously improving our service through innovative logistical solutions, the use of advanced technology, vertical integration and a team of passionate and talented experts.
TomTom assists in creating differentiators
“This focus has helped us to develop a market offering that includes dedicated and completely flexible inter-modal solutions, which is a big differentiator for us. TomTom Telematics plays a key role in our total productivity, helping us measure the performance of road transport across our supply chain.”
Deon believes that what you don’t measure you won’t know.
“TomTom provides updated fleet statistics that allow us to constantly benchmark our fleet against pre-defined route surveys and, in so doing, enables massive savings in fuel and total turnaround time.
Communicating via the WEBFLEET platform also helps us save time and creates a formal trail of correspondence with our drivers. I don’t believe it’s possible to successfully run a business like ours without a solution like this.”
Sasfin Continues To Support SME Growth
Sasfin’s equity stake in fintech lender Payabill set to enhance SME growth.
In another major step forward in supporting growth in SMEs, Sasfin today announced that it has acquired a strategic stake in fast-growing fintech lender Payabill.
Payabill, a 100% digital lending business, provides working capital and/or trade finance to small businesses. The collaboration between Sasfin and Payabill accelerates financing opportunities for customers.
Sasfin, South Africa’s leading business challenger bank, last year successfully launched its digital platform, B\\YOND, for SMEs.
“Sasfin has been investing in fintechs, building digital capabilities (such as B\\YOND) and working with third parties (such as XERO Accounting) for a number of years with the aim of adding value to our business and wealth clients. Payabill has made huge strides in giving businesses access to digital finance and we are thrilled to announce this investment,” says Sasfin CEO Michael Sassoon.
Payabill CEO Eli Michal launched the pioneering fintech start up in SA in 2017. Payabill settles suppliers directly for its clients and allows clients to select their own extended payment terms. “We are incredibly excited by the opportunity afforded to Payabill by having Sasfin as an equity and debt partner. Sasfin will provide access to new channels and much needed funding that enables us to support the growth of small business finance in South Africa,” says Michal.
Michal started the fintech as he “wanted to enhance access to finance for small businesses in South Africa. We all know that boosting small business creates jobs and enables growth. Traditional lenders have neglected this segment of the market due to the high costs associated with on-boarding and assessing these customers, as well as managing their credit risk. It made no sense to us that a retail consumer could get multiple forms of credit, almost instantly via electronic channels, but small businesses could not. They were being neglected. With this in mind, we set out to build a completely paperless, digital solution to address this market’s unique requirements.”
Currently, Payabill offers loans of up to R150 000 to businesses. The intention is that with the investment made by Sasfin, Payabill will be able to offer larger loans to SMEs in the near future.
The alignment of Payabill’s aims and Sasfin’s long-term focus on small business in SA made for an ideal partnership. “SMEs can now borrow digitally, via Payabill, and bank via B\\YOND from Sasfin – reducing admin and costs which often stifles small business growth. Both B\\YOND and Payabill are gaining meaningful traction in the SME market and there are a host of additional digital initiatives that we are working on to further help small businesses thrive,” says Sassoon.
“While Sasfin has always offered a trade and debtor finance solution, this was largely for more established businesses. The new offering speaks to smaller businesses that are passionate about growth, and our larger Trade and Debtor Finance offering will be there to support businesses that reach the next phase in their development,” says Sassoon.
Sasfin Holdings Limited (“Sasfin” or “the Group” or “the Company”) is a bank-controlling company listed in the “Financials: Investment Services” sector of the JSE Limited (“the JSE”). Sasfin and its subsidiaries provide a wide range of complementary banking, financial and related services.
Driving Your Business Growth Towards More Customers
Designed to help its customers get the most from their businesses through the right telematics solution, New WEBFLEET can help you reach your customers quicker, get more done, improve efficiencies, save costs and boost your revenues.
Europe’s highly regulated operating environment has made telematics ubiquitous in business. On the one hand, this means industries across the spectrum have become safer, more efficient and highly productive across the EU. On the other, it’s much harder to stand out from the crowd when everyone follows the same best practice standards.
“We don’t have those same stringent regulations in place,” says Justin Manson, Sales Director, Africa at TomTom Telematics. “Our clients have realised what a huge competitive advantage this actually offers them though.
“Locally, everyone understands the role that telematics plays in tracking what your drivers are doing right and wrong, and use it as a tool for encouraging good driving practices, but there’s so much more to this solution, and we’re making it our mission to help business owners really use it to their benefit.
“When deployed across the organisation to its full capabilities, a telematics system can radically improve productivity and workflow. Done correctly, a business can save up to 10% on its bottom line, and redeploy that cash into the company’s growth, thanks to drivers reaching customers quicker and getting more done. The right data also increases productivity and ensures better turnaround times.”
Thomas Schmidt, MD of TomTom Telematics, loves visiting South Africa for this very reason. “Because so many business owners aren’t using telematics to their full extent, there’s such a huge opportunity for us to assist businesses in their growth here,” he says. “We deliver a high-value stack of products that can change the way companies operate, and most importantly help them save money and make money. The challenge for us is educating our customers so that they understand what our solutions offer, and the incredible impact they can have on a business. We consistently improve these solutions based on customer feedback as well, making them very much from customers for customers.
“Anyone can buy a map for less than R100. Why invest in such expensive devices? The answer is because we’ve developed solutions that change lives. With the right data — and access to that data — you increase safety, simplify your business, drive efficiencies, increase your output and customer service, and ensure you are always productive and reliable — across the organisation. And that impact can be measured, and given a real ROI value.
“Imagine the impression companies that operate at that level make on their industries. They stand out from their competitors. There is so much room for growth in South Africa as we deploy these solutions.”
As an organisation, TomTom Telematics is focused on continuous growth and innovation as well, constantly learning from market conditions, its customers and industry needs to improve its product offerings.
The result is the launch of New WEBFLEET in February 2018. “We’ve increased the value we offer our customers,” says Thomas. “We’ve collated data from hundreds of thousands of customers around the world who gave us their feedback through surveys, and New WEBFLEET is a window into easy-to-use, smart fleet management that is a game changer for companies.”
“TomTom Telematics is in the business of helping businesses,” agrees Justin. “Our goal is help our customers master their challenges. The right data at your fingertips will help you change the way you operate. That’s our goal. How much cash is being left on the table in an organisation because of inefficiencies?”
Introducing New Webfleet
The smartest way to manage your vehicles and mobile workforce
TomTom Telematics’ state of the art Software-as-a-Service (SaaS) fleet management solution, with best-in-class user interface, is inspired by two decades of working together with customers to achieve more for better fleet management. New WEBFLEET is everything you need to manage your vehicles in the cloud, in real time. It allows you to monitor reports and dashboards, manage orders/workﬂow, and improve driving behaviour, safety and service, helping you save fuel and reduce costs.
Best-in-class user interface
- A future-proof platform with a completely renewed interface, based on the latest HTML5 technology and driven by continuous innovation.
- Simple and clean interface, with minimised clicks for faster working.
- Intuitive functionality, means it is more accessible for greater impact across your business.
- User rights management and state-of-the-art data handing ensures the highest level of data privacy and data security.
- Fast access to the right information.
Know where your vehicles are and where they have been. Different map options such as Google, Google Street View or satellite map are enriched with traffic information, giving you a more detailed view on what’s happening on the roads. Toggle between different types of information on the map such as traffic, addresses and areas and create specific views, so you only see the information you need.
New WEBFLEET’s dashboard gives an overview of performance at a glance. Up to 27 KPIs can be used to track the performance of vehicles, individuals, benchmark teams or give a simple overview. This helps you to track real-time performance against your pre-defined KPIs.
New WEBFLEET gives you instant access to the information that matters, meaning you can spot trends over time and use real-time information to make smarter and more informed decisions. You can instantly download or schedule reports to help you stay on top of everything — from fuel efficiency and legal compliance to quality of service.
Manage on the move
New WEBFLEET is optimised so you can manage your fleet on any device by entering WEBFLEET through a web browser or by downloading the WEBFLEET Mobile app on your smartphone.
Send routes direct to drivers
- Plan accurate routes in New WEBFLEET by adjusting multiple variables such as location, time of departure/arrival, traffic and vehicle type.
- Get a choice of alternative routes, as well as suggested fastest route with traffic.
- Customise your route by simply adding new waypoints, or dragging and dropping existing waypoints on a route. Then choose from guided or forced route* options.
- Send planned routes directly to a TomTom PRO driver terminal to keep your drivers on the right track.
Personalised Map views*
- Create your own saved map view to reach information you need fast.
- Switch between vehicle groups or areas, without needing to adjust the map filters and zoom levels. n
Many ways to customise WEBFLEET to suit individual requirements from personalised views to adding information to make what you see more informative on one page.
Plan a route the way you want it
Use multiple variables (including waypoints) to give fastest or most efficient routes.
Across different device types, allowing you to always stay on top of business.
Simple, clean and easy to administer
Toggle between views to get the right information to focus on the task in hand. Get the right information to the right people at the right time, keep data secure and in the right hands.
Send routes to driver terminals
In real time, ensure drivers follow or avoid specific routes.