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Branding

Building Brands Internally

Link your organisation’s culture and values to that of your employees for business growth.

Andrew Mackenzie

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Employees, like consumers, are bombarded all day with information. One way to help us identify priorities is the use of brands. Consumers use brands to help them make a product or service choice, employees use it to prioritise their most precious resource – time.

A few points to note before we continue:

  • Brand is the sum of identity, image and aspiration
  • Identity is what the brand stands for
  • Image is what the brand represents
  • Aspiration is how the brand makes us feel

These principles hold true for both external and internal brands. Identity represents the culture and values of your organisation. Image is akin to the organisation’s vision and mission. And aspiration stands for what your organisation will do.

From the inside out

Internal brand building is the linking of the organisation’s culture and values to an individual’s values in ways that enable both to achieve their goals. Entrepreneurs can, and should, link their communication to the internal branding process as a means of binding their goals to organisational outcomes.

The starting point for any brand is what the organisation stands for: its mission and vision, backed by culture and values, and what the brand means to employees. Any deviation will strike a false note.

Make leadership the brand driver

The brand needs senior management support in order to survive. Entrepreneurs need to link their goals to the organisation’s, a powerful way to do this is through branding. When entrepreneurs are in sync with the organisation, there’s a better chance of getting results. At the same time, if pushing change, you can use the brand to drive the transformation by finding the impetus and support for the initiative inside the culture.

Nurture the brand through communication

A brand without communication is like a single, unlabeled can on a shelf, you don’t know what it is, and you really don’t care. Any communication tool, from email to an inclusive staff meeting should reinforce the brand.

Choosing which media and when depends upon the message – the heavier the brand message, the more media you will need. To keep it fresh and vital, email and banners might do the trick. Again, keep the communications consistent with the brand identity, image and aspirations.

Align internal operations practices with external brand messages

From the CEO to the customer service reps, every employee must understand, articulate and implement the brand consistently. They must be brand ambassadors in everything they do.

Measure and monitor customer experiences

We don’t know what we don’t know. That’s why measurement and customer feedback is critical to managing your brand. By implementing measures for feedback, as well as establishing internal checks, you can ensure that you deliver your brand promise and close any potential gaps that could erode customer trust and loyalty. In the case of internal branding/communication, the employee is the customer.

Motivate your employees to build and monitor the brand

If your employees have a vested interest in the brand process, they are far more likely to uphold the company’s values and brand. They must understand the importance of their role and be motivated to act with the brand in mind at all times.

Inject a sense of fun

Who says life at work has to be dull? Link the brand to activities that are less formal, for example, corporate outings, off-site activities, after hours bowling or cricket leagues. Your branding can be as simple as displaying your corporate logo on a banner, or putting your logo on hats. After all, part of brand building is merchandising. In this way, your brand becomes a unifier and reinforces your organisational culture.

Grow the brand

Organisations either grow or die. The same applies to brands. The brand must be inclusive and by that, it must embrace new initiatives that arise with regularity, think brand extensions. If manufacturing rolls out a quality initiative, the team would be well served by linking the quality to the company wide brand. In doing so, they add credibility as well as awareness.

Brand management is an ongoing process that must be adopted by the entire organisation. The key to ensuring you deliver your brand promise is to empower your employees to be brand ambassadors. Then the link between your company and your customers can become a powerful and lasting connection.

Andrew Mackenzie plays a key role in overseeing the creative processes and outputs of Boomtown, ensuring a consistent delivery of high standard, award winning creative that answers the agency’s methodology to “grow your brand, grow your sales, and strengthen you customer relationships.” He has worked on dynamic brands including Goodyear, Coca-Cola, Volkswagen, Audi, Eveready, House of York, Continental Tyres, First Choice, South African Breweries, SA Rugby, National Glass, Avis and Plascon to name a few. Follow Boomtown on @boomtownsa or email andrew@boomtown.co.za

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Branding

Brush Up On Your Personal Branding To Cement Your Success As An Entrepreneur

Check your life skills ratings in these three key everyday areas to see whether you need to pull back from the edge.

Richard Mukheibir

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personal-branding

When you run your own business, you are the brand champion and the brand ambassador – in fact, you are the brand. That is why in all the turmoil of start-up or getting a new product launched, you need to spare a moment to step back.

Think about how you are presenting to the world the brand that is so precious to you and that means so much for your future. Your clients certainly want to know and even see evidence that you are deeply committed to your brand. But there is a fine line between living the brand and letting the brand take you over and cloud your better judgement.

This is where personal branding becomes as important as your innovative product solutions or your customer service excellence. Edgy entrepreneur is one thing – but clients might shy away if they think that you have stepped over the edge and are more involved in process than delivery.

Check your life skills ratings in these three key everyday areas to see whether you need to pull back from the edge:

  1. Time management: Despite traffic problems or transport schedules, getting this right is vital. If you do not make it on time to an initial meeting with a client, this will raise alarm bells. The client’s immediate thought is, “Can I trust this person’s word about delivering on time?” Time is money and not being on time could ultimately cost you money.
  2. Look the part: If you look tired, dishevelled or have poor hygiene, instead of giving you a high five for pulling an all-nighter trying to troubleshoot a new product, clients might simply think that you do not fit with their corporate culture. Ask yourself if you even fit with your own corporate culture? Is this the way you want to present your brand and your business to the world?
  3. Clear the decks: You might just get away with your office or workshop looking like a tip where only you know where to find something. But do not let that attitude spill over into the world outside.

That apparently friendly and innocent courtesy of being escorted to your car by your host when you leave the meeting could cover them checking you out. Many business people judge potential service providers or partners by their car – not the brand but what it looks like.

Is it covered in dust and badly in need of a wash? Is it full of the rubbish of several lunches on the road and a muddle of paperwork? It is likely that they will deduce that this is how you run your business and how you would run your business relationship with them. In other words, the state of your car might get you the thumbs up or put an end to what had been a promising negotiation.

You can be how you like, do what you want when you are off duty. But when you are on your own business’s time, you are your own brand and you need to live up to it if you want to make your mark.

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Branding

5 Things You Can Do To ‘Humanise’ Your Brand

Face it: Consumers don’t automatically trust your brand or anyone else’s. Whaddaya gonna do?

Syed Balkhi

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branding

Let’s face it, consumers don’t trust brands. Most people view companies like faceless enemies; they’re just out to make money; they’re just telling us what we want to hear. So, if your company wants to win over more customers, you’ve got to get them to trust you.

In fact, according to PwC’s Global Consumer Insights Survey 2018, more than one in three consumers surveyed ranked “trust in brand” among the top three factors, other than price, influencing their decision to shop at a particular retailer. How do you get consumers to trust your company? You do it by showing them the human side of your brand. That will inspire more trust from consumers and boost your conversions.

To form meaningful relationships with your audience, check out these five ways to humanise your brand.

Show off your funny bone

netflix-tweet

One easy way is to show off your funny bone. According to researchers from the Turku PET Centre, Oxford and Aalto universities, social laughter leads to an endorphin release in the brain and may promote the establishment of social bonds. So, if laughter can make us feel good and encourage connections between people, you should consider using it to get the same results for your business.

Not a comedian yourself? Don’t worry; you can share popular and funny content that already exists. It’s what Netflix does when the media giant shares funny images from its shows.

Showing your more playful side will help consumers see that you’re not just a business focused on selling a product; you’re a human who can put aside your seriousness and have some fun.

Related: Boutique Branding Consultancy Morake Design House

Put your team members in the spotlight

Letting consumers see the people behind the business is a powerful way to humanise your brand. If consumers are looking at just your logo all the time, they might not see your brand as human. So, put your team members in the spotlight.

Shoot some quality photos of your staff members and display them on your website and your social media platforms. You don’t need to hire a professional photographer; iPhones today can take some pretty stunning shots. You might even share your employee of the month and include a story about what makes that staffer so great. Seeing the amazing people “behind the curtain” will help consumers put a face to the brand name.

Share user-generated content

Sharing user-generated content works to humanise your brand in two ways: First, it’s exciting and flattering to the user who gets his or her photo featured on your website or social media feed. Second, it shows other consumers that you have great relationships with their peers and that those people already enjoy your products.

Instead of being asked to blindly trust a company’s claims, consumers will see real-life people falling in love with your products, which will promote trust in your brand. Example? Airbnb does user-generated content well by sharing with its followers the amazing experiences its customers are having around the world.

airbnb-mozambique-holiday

If you don’t have any user-generated content, ask your customers for it. Do this in an email marketing campaign; add it to your branded packages for shipping; or create a post on social media encouraging users to take a photo of/with your product and share it in combination with a unique, branded hashtag.

Related: 5 Ways To Make Your Personal Branding Statement Stand Out

Tell authentic stories

Don’t spend all your time online just talking about how great your company is; humanise your brand by telling authentic stories. Sharing real stories about your failures, hardships and lessons that you’ve learned will help customers better relate and sympathise with you. According to Psychological Science, research suggests that shared pain may have positive social consequences; shared pain acts as a “social glue” to promote solidarity and togetherness between groups.

So, tell your target audience members stories that they can relate to, instead of simply presenting your brand as perfect. You could even share stories of your customers who previously struggled but then achieved success with help from your company/product. This will not only humanise your brand, but boost sales too.

Show appreciation for your customers

Letting your customers know that you care about and appreciate them is one of the best ways to humanise your brand. So, show appreciation for your best customers by sending them company swag or offering special discounts with a personalised message.

Buffer thanked one of its stand-out customers with not only company swag, but a personalised gift. I’m sure that those customers then became lifelong fans.

buffer-value-adds

Not every company can afford to send out swag to all of their best customers, but sending a gift to just a few of your rockstar fans can go a long way. For a less costly strategy, show appreciation to new customers by simply sending a welcome/thank you email. Not only will such appreciation for your customers humanise your brand, it’ll turn those customers into brand ambassadors.

Related: How A Branded Car Can Boost Your Business

Over to you

Be prepared for your business to have a lot more die-hard customers. With these tips for humanising your brand, consumers will be able to connect with your business, relate to you on a deeper level and want to have a relationship with your company for the long term.

This article was originally posted here on Entrepreneur.com.

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Branding

How A Strong Brand Protects Your Business

Brand enthusiasts are welcome to follow Kyle Rolfe’s latest thoughts on brand building in South Africa and his analysis on relevant global trends and issues via Twitter @kylerolfeSA.

Kyle Rolfe

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It is all too easy for small businesses to become victims of intellectual property theft and seeing their products and services copied by unscrupulous competitors. A clear case in point is that of Woolworths, which was recently accused of copying a baby carrier made by Ubuntu Baba, having a cheaper version made in China and selling it as its own in-house product.

Woolworths eventually apologised and withdrew its product, after Cape Town entrepreneur Shannon McLaughlin exposed similarities between the retailer’s baby carrier and that made by her company, Ubuntu Baba.

Small business owners can protect themselves from having their products or services copied by developing a strong and unique brand.

Brand uniqueness and an authentically developed product will give you a level of protection in the market, as it will be more difficult for a competitor to copy your offering.

What small business owners should avoid is the “white label solution”. This is taking any product, even one manufactured overseas, and putting your own branding and packaging on it and reselling it as your own.

There is nothing stopping your competitor from sourcing that same product and putting their branding on it and selling it as their own. In this case, as a small business owner, you would have no recourse.

Ubuntu Baba’s unique brand and authentically developed product, designed and manufactured locally, is what helped the small business successfully take on a giant retailer like Woolworths. They didn’t simply take someone else’s product and rebrand it as their own, they actually designed and built their own product.

A unique brand and product will position you as more than just a reseller and will give you a certain level of strength and protection in the market. It allows clients to differentiate you from your competitors and can also positively affect their purchasing decisions, directly impacting your profitability.

Effective branding, that is well defined and distinct, will not only help build your reputation, but it will also make you stand out from the competition.

Ultimately, your brand is your business identity. It is the image that you show to your client, making it one of your company’s most valuable assets. Effective branding portrays a company’s values and attracts the right client.

A strong brand identity also has the benefit of making your company appear bigger and stronger than your competition and consumers are generally attracted to well-established companies. So, ask yourself whether your branding conveys professionalism, reliability and trust.

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