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Is Your Website Acting as Customer-Repellent? Avoid These 5 Don’ts.

Your business’s website aims to attract, engage and eventually convert new customers, but what if it is actually acting as customer-repellent and pushing them away?

Jonathan Long

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Driving highly-targeted traffic to your website can be a time-consuming and costly process, so the last thing you want to do is cause your visitors to quickly leave your website, especially if it is due to something that could have been easily prevented, such as these things.

1. Slow load time.

Have you ever landed on a website and just sat there waiting … and waiting … and waiting some more for the page to load? It is extremely frustrating, and you probably never returned to that website again because of that horrible experience.

Related: 7 Tips for Feeding Your Website’s Need for Speed

According to KISSmetrics, 47 percent of consumers expect a web page to load in 2 seconds or less, and 40 percent of people abandon a website that takes more than 3 seconds to load.

How to fix it: Run a Google PageSpeed Insights report and GTmetrix performance report for your website. These free tools not only give you a score and grade, but they also provide suggestions to help you improve the speed and performance of your website.

2. Forced registration.

Your website also acts as a lead-generation tool, but that doesn’t mean you should inconvenience or outright annoy your visitors by asking for their information before you deliver anything of value to them.

The use of pop-ups that display immediately after the page loads or locking blog content and requiring an email registration to view them will push your visitors away. If you provide useful content and information your visitors will want to sign up for your updates or mailing list to stay connected with your brand because they see value in what you offer.

How to fix it: Focus on providing value to your visitors and your leads will grow naturally. If you want to attempt to convert visitors before they leave your website, use a pop-up that features exit-intent technology, displaying the offer once the visitor has decided to leave your website. According to Bounce Exchange, 70 to 96 percent of the visitors abandoning your site will never return.

3. Animation and audio.

Years ago many web developers felt that music and an abundance of animation was the key to success. Nobody wants to hear cheesy elevator music or be forced to watch animation before they are able to access the meat of your website.

Web design is constantly evolving, and music and animation aren’t what your visitors are expecting to encounter when they visit your website. These things can also slow down your load time.

Related: Website Design Considerations

How to fix it: Focus on a very simple website design that loads fast and allows the visitor to immediately identify the product or service you are selling. If it takes your visitors a long time to figure out your website, they will most likely leave quickly.

4. Poor navigation.

Your visitors must be able to land on your site and immediately identify how to navigate it, and they need to be able to do this regardless of what kind of device they are using.

If they can’t locate your menu or there isn’t a clearly-defined purpose they will become frustrated and leave. You could have the best content, products or services, but if the visitor can’t easily locate them your website isn’t doing its job.

How to fix it: Have one single navigation menu that is easy to access and clearly defined. Make sure that your menu is responsive and provides desktop, mobile and tablet users alike with an effortless navigation experience.

To get complete insight as to what your visitors are doing once they land on your website, use a tool such as Crazy Egg, a heat map tool that helps you identify the most popular areas of your site.

It also shows you how far down visitors are scrolling, what parts of the website are working and which are not, and also what your users are doing on your pages.

5. Lack of fresh content.

You could have a fast-loading website featuring a pleasant design and easy navigation, but if it isn’t updated on a regular basis with fresh content you could still be pushing people away. If a potential customer revisits your website, you want them to be welcomed with fresh content.

How to fix it: A blog that is updated on a regular basis is a great way to ensure there is always something new for returning visitors to find value in. The frequency in which you update it will vary greatly depending on how often your visitors are returning and your ability and budget. Once you do establish a publishing schedule, it is important that you stick to it, whether it is daily blog posts or weekly updates.

Are there any particular website features or lack of that cause you to quickly leave? Let us know is the comments section below.

Jonathan Long is the president and CEO of Market Domination Media, a Miami Beach-based online marketing agency that specializes in content marketing, web design and search engine optimization (SEO). Market Domination Media uses innovative outside-the-box thinking when it comes to developing online-marketing strategies.

Branding

The First Thing You Should Do When Building Your Brand (Hint: It Isn’t Pick Out A Logo)

The best way to build your brand is to start from the inside out.

Rebecca Horan

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When you’re launching a new business, it’s tempting to go straight to the fun stuff – the logo, the colours, the mood board. But, before going down the Pinterest rabbit hole, it’s important to establish the core purpose and belief system of your brand.

Indeed, studies show that companies with purpose grow twice as fast as those with a low sense of purpose. So, a beautifully designed visual brand identity without a clearly defined purpose is like an exquisitely wrapped present that’s … well, empty.

Despite this, a Gallup survey shows that only 41 percent of workers know what their company stands for and how it differs from competitor brands. That’s a problem. Because informed and engaged employees are often the front line ambassadors for a brand, this disconnect can lead to customer confusion or worse, indifference. The snazziest logo in the world can’t save the business that neglects the heart of its brand.

As a brand strategist, one of the first steps I take in developing entrepreneurs’ brands is to help them to establish their core purpose. Having a clearly defined and expressed purpose not only serves as an internal compass that guides their decision-making and strategic direction, but it also acts as a beacon for their ideal customers – making it easier to understand, relate to and remember what the business represents.

Related: Are You A Commodity Or A Brand?

The best way to build your brand is to start from the inside out. It’s like constructing a building: You need a strong foundation. The following three steps will help you to understand and articulate the heart and soul of your brand.

1. Create your mission statement

Articulating your mission is one of the most important, yet often overlooked steps in creating a powerful brand. Simply put, your mission reflects what you’ve set out to do.

What makes a great mission statement? It should be clear, provide some strategic direction and inspire. When crafting your mission, think about your business goals, the value you’d like to bring, whom you serve and how you do it. Ideally, your mission will also be clear enough for people outside your organisation to understand and concise enough for you – and your employees – to remember.

Let’s take a look at how Honest Tea does it:

“Honest Tea seeks to create and promote great-tasting, healthy, organic beverages. We strive to grow our business with the same honesty and integrity we use to craft our recipes, with sustainability and great taste for all.”

The first sentence describes what’s being produced (great-tasting, healthy, organic beverages), while the second sentence touches on important elements of the value the business brings (honesty, integrity and sustainability) and who it serves (for all).

After you’ve written your mission statement, revisit it regularly as you build your brand. You might find that it needs some tweaks as your business grows.

define-your-vision

2. Define your vision

If mission is the “what,” then your brand’s vision is the “why.” Your vision is a future-focused statement that paints a vivid picture of what the world will look like once you’ve accomplished your mission. It’s not just inspirational, it’s aspirational. Rallying around a powerful vision can help everyone in an organisation stay motivated, inspired and focused on the big picture when things get tough.

A great way to approach the vision statement is to think about the ultimate impact of the product or service you provide. A good strategy is to focus on the benefit of what you offer. Then dig a little deeper … What is the benefit of that benefit? Keep going until you have a clear picture of what the future will look like when you’ve succeeded. Above all, think big.

Ikea’s vision is:

“To create a better everyday life for the people.”

It’s a deceptively simple-looking statement. For anyone familiar with Ikea, the explanatory statement that follows is unnecessary, but it explains each component of the simple vision statement:

“Our business idea supports this vision by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.”

Related: How To Build A Community Around Your Brand

3. Identify your values

Your brand (or core) values are like the pillars of your company. They are going to help guide your organisation’s actions, influence the workplace culture, help your team to make sourcing and hiring decisions and ultimately impact customer loyalty. Why? Because it’s in our nature to want to align ourselves with people, products and organisations that share our values.

Think about what you stand for – and what you’ll never compromise on. Consider the beliefs and qualities that have a unique, direct and meaningful impact on the way you do business. While there’s no “magic number,” for brand values, more than five can be difficult to remember and internalise, and fewer than three isn’t really enough to give the full picture of your business.

Once you’ve determined your brand values, write them as statements that exemplify how they’re implemented in your business. A great example of this is Starbucks’ values:

  • Creating a culture of warmth and belonging, where everyone is welcome
  • Acting with courage, challenging the status quo and finding new ways to grow our company and each other
  • Being present, connecting with transparency, dignity and respect
  • Delivering our very best in all we do, holding ourselves accountable for results.

Imagine the difference if they had simply listed words like “Inclusion,” “Courage,” “Transparency” and “Accountability,” instead of illustrating these concepts with these descriptive sentences.

It’s not enough to simply slap some values up on your website and call it a day. Successful business owners know that it’s all in the implementation. We must weave our brand’s mission, vision and values into the fabric of our business. Everything we do and say, from our offerings to our marketing to our hiring approach, should not only align with, but reinforce our mission, vision and values.

Once you’ve laid the foundation, other elements, like a logo, will come easier to you, your team and any outside partners.

This article was originally posted here on Entrepreneur.com.

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Branding

How A Branded Car Can Boost Your Business

Below are just some of the ways a branded car can boost your business.

Amy Galbraith

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If you own a small business or you have a franchise to run, you know the power of branding. And you likely use it on a regular basis to draw in more clients and retain your current ones. If you understand that getting your brand out there in the eye of the public is important, then you will have looked into unique ways to do so. One of these is to invest in a branded vehicle for your company.

You can speak to the used car dealers in Gauteng and surrounds about which cars are the easiest to brand and move on from there. Be sure to choose branding that reflects your company or you could choose to have your logo incorporated on the vinyl. If you are looking at pre-owned vehicles, a luxury car will help to improve the message of your brand, depending on your industry.

Awareness of your brand is increased

Roadside advertisements are eye-catching, especially if they are on billboards or larger signposts. But when was the last time you actually stopped and noticed one? This is likely because, as a driver, you are paying attention to the other cars rather than advertisements on boards and poles.

Branded vehicles are much more effective at increasing brand awareness because they are noticed more often by other drivers and passengers. If you are sending your company car into the traffic every day, then your brand will be getting more exposure than it would with a billboard. This is because other drivers are noticing it and can spend longer looking your logo and contact details.

People will become familiar with your brand

Consumers would rather purchase from a brand they know or have heard of than from one they know nothing about. And by branding your vehicle, you will create familiarity in consumers, leading to trust and eventually to more customers.

If people know your brand, they will buy from you. You can breed this familiarity by branding your company car so that whenever your staff are out at meetings or making deliveries, the public will notice your brand and company details.

For example, if you sell bespoke wedding cakes and you drive around a certain geographical location on a daily basis, the next bride who lives in that area will recognise your brand and might use you to create their wedding masterpiece.

Related: 6 Personal Branding Rules To Being Popular And Profitable

It creates a positive association

Having a positive brand association is ideal for every business. And vehicle branding can help with this. Once you have chosen your company car from one of your local second-hand car dealerships, you can create a vehicle wrap with your company logo, branding and details on it.

An effective way to create a positive brand association is to ask your staff to park in front of health and wellness centres when going to meetings or high-end shopping centres. You should also always ensure that whoever is driving the company car obeys the road rules and does not cause any accidents on the road. This will show the public that your business or company values people and thus values consumers, giving them a positive association with your brand. It is a simple but effective way to garner new clients and impress current ones.

You will look professional

There is nothing more embarrassing than turning up to a client meeting in a dilapidated car. The first impression that you make on the client will not be positive and you will be entering into an agreement with someone who views your company in a negative light, which is never a good sign.

Having a branded car will make you look professional and will set you aside from the competition. You should look for cars for sale in Gauteng and surrounds with little to no rust or damage before branding the vehicle. You will show the clients that you take your business seriously and want to make an impression on them.

If you are making house calls or delivering goods to a customer, they will feel reassured when seeing a branded car pull up outside. Not only will you look professional, but you will be proud of your company and will want to show it off.

Related: The Economics of Branding

Show the world your style

Aside from helping you look professional, a branded vehicle will show the world your company’s style. You will be able to show clients that you take your work seriously and, because your car is out in traffic, you will garner familiarity with consumers.

People will become more aware of your brand and will have a positive association with your brand and image. So, if you want to boost your business and stand out from the crowd, be sure to look into branding your vehicle and making it shine among normal cars.

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Branding

3 Keys To Growing Your Brand Via Livestreaming

To do so, here are three key tips on how you can effectively engage them via livestreaming.

Victoria Herrera

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On March 2018, hip-hop icon Drake and a who’s-who of celebrity friends – NFL wide receiver Juju-Smith Schuster, rapper Travis Scott, and Twitch mainstay Ninja – set a livestreaming record with 628,000 concurrent viewers who tuned in to watch them play Fortnite: Battle Royale. The milestone was a watershed moment for the new medium, especially for brands: The ability to connect with fans via live video of others performing, playing, or even just talking to the camera had finally come of age.

As household brands like Nike and National Geographic advertise on livestreaming quiz show HQ, many entrepreneurs may mistakenly think the medium is only fitting for large multinationals. This could not be further from the truth. Livestreaming is in fact a great content marketing, branding, and advertising tool for entrepreneurs with businesses of all sizes, precisely because there is such a low barrier to entry. All you need is a camera and some creativity.

Even in places like Africa where internet speeds tend to be lower, leveraging livestreaming as a tool for your brand can pay off great dividends. There are digitally-savvy, upwardly mobile people across the continent who have been early adopters of both international and local livestreaming platforms. And you can reach them.

Related: The Ultimate 101 List Of Business Ideas To Start Your Own Business In South Africa

To do so, here are three key tips on how you can effectively engage them via livestreaming.

1. Make your livestreaming experiential

Some may assume that most of livestreaming is vlogging about your day to the camera. While many users and shows do rely on monologue or dialogue alone, you stand a better chance of attracting an audience if you do something related to your business. Activities that are exotic to the average viewer tend to do particularly well.

One livestreamer from China, for example, opened pearls from caught freshwater mussels. Viewers were mesmerised by the simple act of discovery and bought potential pearl-bearing muscles in droves, turning the once humble businessman into a multi-millionaire. Does your business have “pearls” that would appeal to livestreaming viewers?

2. Treat your livestreaming like a television network

Another major misconception about livestreaming is that it is only appropriate for capturing spontaneous moments or events. While livestreaming does lend itself well to serendipitous video, brands who want to develop a following on the medium need to treat it like a television network. In other words, they must stick to a set schedule, so viewers know when to tune in.

The schedule not even need be particularly demanding – the importance is the regularity. Our flagship quiz show on Kumu – the livestreaming platform we founded out of the Philippines – airs only three times a week. But because we were disciplined in sticking to this time slot, even when it was difficult to do, the quiz show now enjoys some of the highest audiences on our platform.

3. Build your livestreaming tribe

Since livestreaming gives brands the opportunity to flick on a switch and instantly connect with a viewership, they can sometimes neglect to engage other content creators in the community. This would be a huge missed opportunity. While the big brands who turn to community engagement via livestreaming may command all the headlines, there are plenty of ways that any entrepreneur can connect with their peers in the space.

You can offer to guest or co-host a livestreaming show that has a similar audience. You can donate branded giveaways to their viewers. You can even sponsor native content, wherein your brand plays a key part of the conversation or action. All of these community-building efforts will create more direct visibility for your brand, as well as funnel fans to your livestreaming show or channel.

Related: The Seven Rules Of Social Media

As with any digital marketing effort, success will not occur overnight in livestreaming. You need to stay committed and work hard, but the results will be well worth the effort: Unlike with other social media channels, you will be able to connect with potential customers intimately and in real-time. As an entrepreneur, what more can you ask for?

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