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Is Your Website Acting as Customer-Repellent? Avoid These 5 Don’ts.

Your business’s website aims to attract, engage and eventually convert new customers, but what if it is actually acting as customer-repellent and pushing them away?

Jonathan Long

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Driving highly-targeted traffic to your website can be a time-consuming and costly process, so the last thing you want to do is cause your visitors to quickly leave your website, especially if it is due to something that could have been easily prevented, such as these things.

1. Slow load time.

Have you ever landed on a website and just sat there waiting … and waiting … and waiting some more for the page to load? It is extremely frustrating, and you probably never returned to that website again because of that horrible experience.

Related: 7 Tips for Feeding Your Website’s Need for Speed

According to KISSmetrics, 47 percent of consumers expect a web page to load in 2 seconds or less, and 40 percent of people abandon a website that takes more than 3 seconds to load.

How to fix it: Run a Google PageSpeed Insights report and GTmetrix performance report for your website. These free tools not only give you a score and grade, but they also provide suggestions to help you improve the speed and performance of your website.

2. Forced registration.

Your website also acts as a lead-generation tool, but that doesn’t mean you should inconvenience or outright annoy your visitors by asking for their information before you deliver anything of value to them.

The use of pop-ups that display immediately after the page loads or locking blog content and requiring an email registration to view them will push your visitors away. If you provide useful content and information your visitors will want to sign up for your updates or mailing list to stay connected with your brand because they see value in what you offer.

How to fix it: Focus on providing value to your visitors and your leads will grow naturally. If you want to attempt to convert visitors before they leave your website, use a pop-up that features exit-intent technology, displaying the offer once the visitor has decided to leave your website. According to Bounce Exchange, 70 to 96 percent of the visitors abandoning your site will never return.

3. Animation and audio.

Years ago many web developers felt that music and an abundance of animation was the key to success. Nobody wants to hear cheesy elevator music or be forced to watch animation before they are able to access the meat of your website.

Web design is constantly evolving, and music and animation aren’t what your visitors are expecting to encounter when they visit your website. These things can also slow down your load time.

Related: Website Design Considerations

How to fix it: Focus on a very simple website design that loads fast and allows the visitor to immediately identify the product or service you are selling. If it takes your visitors a long time to figure out your website, they will most likely leave quickly.

4. Poor navigation.

Your visitors must be able to land on your site and immediately identify how to navigate it, and they need to be able to do this regardless of what kind of device they are using.

If they can’t locate your menu or there isn’t a clearly-defined purpose they will become frustrated and leave. You could have the best content, products or services, but if the visitor can’t easily locate them your website isn’t doing its job.

How to fix it: Have one single navigation menu that is easy to access and clearly defined. Make sure that your menu is responsive and provides desktop, mobile and tablet users alike with an effortless navigation experience.

To get complete insight as to what your visitors are doing once they land on your website, use a tool such as Crazy Egg, a heat map tool that helps you identify the most popular areas of your site.

It also shows you how far down visitors are scrolling, what parts of the website are working and which are not, and also what your users are doing on your pages.

5. Lack of fresh content.

You could have a fast-loading website featuring a pleasant design and easy navigation, but if it isn’t updated on a regular basis with fresh content you could still be pushing people away. If a potential customer revisits your website, you want them to be welcomed with fresh content.

How to fix it: A blog that is updated on a regular basis is a great way to ensure there is always something new for returning visitors to find value in. The frequency in which you update it will vary greatly depending on how often your visitors are returning and your ability and budget. Once you do establish a publishing schedule, it is important that you stick to it, whether it is daily blog posts or weekly updates.

Are there any particular website features or lack of that cause you to quickly leave? Let us know is the comments section below.

Jonathan Long is the president and CEO of Market Domination Media, a Miami Beach-based online marketing agency that specializes in content marketing, web design and search engine optimization (SEO). Market Domination Media uses innovative outside-the-box thinking when it comes to developing online-marketing strategies.

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It’s Okay To Promote Yourself – In Fact, It’s Necessary. Here’s How To Do It Better

Here’s what to do if you aren’t a natural marketer.

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If you ever heard the expression “Pride goeth before a fall” or you were ever scolded by a teacher or a parent for “thinking too much of yourself,” chances are promotion of yourself and your business is a challenge for you.

There’s a problem with that: You can’t grow a business if no one knows about you.

“Nice” people don’t brag. “Nice” people don’t boast. “Nice” people don’t talk about their successes, their industry standing, their awards or what they and their company can do to make the prospect’s life that much better. After all, who wants to be seen as arrogant?

One of the worst adages wrongly applied to business is, “Good things come to those who wait.” Ba-humbug!

So you wait for the phone to ring. You wait for that handful of previous customers to tell their friends. You wait for the Magic Business Fairy to come turn your business from “barely-getting-by” into a NASDAQ listing. Ain’t gonna happen.

A young friend started an online clothing store just two months ago. Yesterday, she complained, “I’ve got cute stuff, a great website, a perfect shopping cart, fast shipping. I ran a one-day-only 50 percent off sale, but I didn’t even get one order!” I said, “That’s because you don’t have traffic. Get traffic, then you get sales.”

Traffic, customers, prospects and money come when you promote yourself, not by magic! Start intelligent promoting today.

If you don’t fiercely believe in your company, and share your positive message over and over and over and over again, including your own part in its quality products or service (especially if your business is still mostly you!), your sales will never get any better than they are today.

You have to get out there and shout it from the rooftops!

For example, there are millions of people on social media. If you write a blog or a book that no one is reading, it is not a “lead generator” for your business. If you have a sign and a great location but very little foot traffic, you are not marketing your business. In 2016, an astonishing 787,000 books were published in the USA, most self-published. The average sales? 117 copies in two years!

Related: How Personal Branding Builds Self Awareness

Throwing something into the world and crossing your fingers is not a marketing strategy.

Here are three real, practical, hands-on steps you can and should do today to promote yourself and your business effectively – and fast.

1. Get over it

If you want to have insecurities about whether or not it is proper or right or even holy to be a self-promoter, nurse those worries on your off hours. No fewer than 40 hours a week, pretend like you have the best product or service in the history of the human race … and do your best to live up to what you tout from this day forward.

Fake it ’til you make it, Baby.

2. Ditch whatever isn’t working

The blogs no one is reading? Fugeddaboutit. The big fancy Sale sign in your window? Stick it in the stockroom. Going to all those dull networking breakfasts and handing out your business card? Try a toaster waffle at home next time. Stop doing what isn’t working so you have time to figure out and focus on what will bring in business.

3. Figure it out fast

As Tony Robbins often says, “Success leaves clues.” What are your competitors doing? If you can’t afford their ad budget, then what similar thing could you do to divert just a small percentage of their revenue into your cash register?

No clue? Could you hire a marketing consultant to give you a hand – even for just a few hours? Make sure the person you hire has actually helped at least two other people achieve what you want to achieve! When new speakers or authors hire me to help them get more speeches or sell more books, I literally force them to check out my long list of successful clients so they know I can do what I am promising. Check the person out before you pay them (especially “social media experts”!) When you get their good advice…take it! Most people don’t take the advice they get…and pay for. This is what keeps psychologists and diet book authors in business.

Related: 6 Personal Branding Rules To Being Popular And Profitable

Not the type to do corporate espionage or won’t hire a consultant? Read books! All the knowledge in the world is there. I strongly recommend The Ultimate Guide to Platform Building, of course, but there are many other niche books on everything from Facebook marketing (so people actually read your blogs!) to networking (my author-client Judy Robinett wrote How to Be a Power Connector) to podcasting (Stephen Woessner’s Profitable Podcasting is the best I’ve seen so far). Decide what you want to do, what you can do easily and what matches your customer’s way of finding out about businesses like yours, learn how to do it, and begin. It’s really that simple.

If what you’re doing now isn’t working, educate yourself so you can do it right and get the best results.

It’s OK that you can’t afford to do everything, or don’t have time, the interest or the talent. Do what you like, check if it is working, and do more of it. Or hire people to show you the best way to achieve it, or even hire someone to do it for you. There have never been so many great, easy ways to promote a business or a person! A little belt-tightening pain now could mean a huge payoff later.

Bonus step

Still feeling a little shy about self-promotion? Imagine that your business is your beloved child. You want your child to get into Harvard, right? Or to star in the school talent show? Or to ace the MCATs? Even though for most small businesses, the owner is the business, suspend your enmeshment long enough to imagine your business as separate from you. Imagine that it is someone you deeply care about and want to help. It’s no longer about vanity or ego. It’s about love and faith and all that good stuff. After all, whatever your business does, it’s purpose is to help the world in some way, to solve a problem your customers want solved.

To keep up your spirits, start collecting testimonials today. Ask for Yelp or Amazon or OpenTable reviews, collect written testimonials, or video tape happy customers telling you how much they love your business. When you’re feeling a little low, watch them or re-read them and boost yourself up again. You’re doing good in the world. You deserve to be paid for it. You deserve to share those testimonials (with permission, when appropriate) with your prospects. You earned them!

P.T. Barnum once said, “Fortune always favours the brave, and never helps a man who does not help himself.” You don’t have to become P.T. Barnum, although he made a heck of a lot of money by being a relentless promoter. You just have to stop doing what isn’t working, summon your courage and try new things.

This article was originally posted here on Entrepreneur.com.

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Move Your Brand Forward With Eye-Catching Vehicle Wraps

The Sign Africa Expo is Africa’s largest dedicated print and signage exhibition. Covering 13,000sqm and with the objective of attracting 6,000+ visitors, Sign Africa provides an ideal platform for visitors to investigate available business ventures, innovative products, technology, applications and education programmes for the signage and display industries in the sub-Saharan region. Entrance is free and the event is co-located with FESPA Africa, Africa Print and Africa LED and will take place from 12-14 September 2018 at the Gallagher Convention Centre, Johannesburg.

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Business owners are constantly seeking ways to get their brands noticed. And with all the gigantic billboards, street pole advertisements and other media vying for consumers’ attention, it’s difficult to stand out. Enter vehicle wrapping, which is an effective promotional tool as it’s cost-effective, impactful and long-lasting.

‘Car branding will transform your vehicle or fleet into mobile billboards. Used for short-term promotions or long-term exposure, it is one of the more cost-effective advertising methods available. It is also a great option for personalisation or to improve the appearance of your vehicle,’ said said Manny De Souza from Wrap Vehicles.

Besides cost-effective general wraps for corporate fleets, custom vehicle wrapping offers special effects that create Instagram-worthy wraps that get brands noticed. Different textures such as chrome, wood grain, carbon fibre and a variety of metallic effects, glitter, ultra matte finishes and ‘sandpaper-like’ non-slip surface finishes are also available. One can also create pearlescent effects and even velvet, while colour changing vinyls also provide really unique wraps.

Vehicle graphics can also be tailor-made to suit any budget, allowing for options like partial wraps or small decals on elements of the transport such as the doors. A professionally installed wrap should last between five to seven years if properly maintained by regularly washing the vehicle. Many reputable wrapping companies offer warrantees on the wrap’s longevity.

Related: The Psychology of Colour in Marketing and Branding

Wraps also increase a vehicle’s value by protecting it from nicks and scratches. Then there’s the benefit of the conspicuous branding possibly making your vehicle less appealing to criminals.

Of course, you’ll have to ensure that you and your fleet drivers obey the rules of the road as reckless driving can damage your brand.

You can see vehicle wrapping solutions and business opportunities at the FESPA Africa and Sign Africa Expo at Gallagher Convention Centre from 12-14 September 2018.

Speed Wrap Challenge

An expo highlight is the Speed Wrap Challenge, a thrilling, live wrapping competition. Come along and watch experts compete against the clock for the title of champion. Vehicle wrapping companies can also enter their best wrappers. The challenge will take place on all three days of the expo. The first round will be at 10am and the final round will take place on Friday 14 September. For more information, visit: www.signafricaexpo.com/entrepreneur1.

sign-africa-fespa

The featured image is credited to Wrap Vehicles.

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Branding

Personal Brand Or Business Brand: Which Is More Important?

Business today is all about relationships and the person behind the brand. The more the market knows the founder, the better their business performs in the market. But can we take this too far?

Jacques Du Bruyn

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If you’re like me, then you love reading online articles, opinion pieces and general books on the topics that you find interesting. It’s one of the ways that you can ensure that you keep your interest piqued and stay abreast of what’s going on in your industry. One of the topics that gets me thinking has always been the concept of branding.

It’s why I studied an undergraduate degree in marketing and I completed honours in brand management at Vega, the Brand Leadership School. I’ve always been curious to find out more. But one aspect of branding that hasn’t been given enough thought I believe is the relationship between the brand and the CEO of that brand.

Who should be more prominent?

It’s a straightforward question: Should the brand of the CEO or the brand of the business be more prominent?

What are the implications of the CEO’s brand being more prominent than the business’s brand? Similarly, what are the consequences of an unknown CEO where the business’s brand is the hero in the relationship?

Let’s perhaps start answering that question by talking about what a brand is. At university, you’ll be taught by your lecturer that Philip Kotler says a brand is a ‘name, term, sign, symbol (or a combination of these) that identifies the maker or seller of the product’. That’s technically correct. However, I’ve always believed that at the heart of branding lies perception. A brand is a perception. As marketers, we’re ultimately in the game of shaping positive perceptions, because perception sells.

Related: How Personal Branding Builds Self Awareness

I believe perceptions are shaped by three factors. What the brand tells us about itself (including what Philip Kotler mentions), what our acquaintances and friends tell us about the brand and what our personal experiences are with that brand.

Then there are the secondary factors that include where you were born, your cultural nuances, your history and so on. I’m sure it’s becoming clear that no two people can have the same perception. Nevertheless, perception matters and the art and science behind branding matters in shaping those perceptions.

So, then what’s more important? The brand of the CEO leading the business or the business’s brand? Depending on who you ask you’ll receive different answers.

CEO vs business brand

Let’s introduce two well-known South African brands into the conversation. Discovery and First National Bank. Both operate in the financial services industry, both are healthy brands — but chances are most of you can only name the CEO of one of them, and I’m guessing its Discovery.

That’s a typical example of CEO brand vs business brand. Adrian Gore, Discovery’s CEO, is an influential leader with a strong personal brand that works hand-in-hand with Discovery’s overarching brand. FNB’s CEO is Jacques Celliers, and in this instance, he’s mostly unknown to the general public. So, which then is more important? I spoke to a few thought leaders about this, and the general sentiment is mixed. Some believe a strong CEO brand does well for the business, others think the company comes first, and it’s first about the brand of the business. Personally, I believe it depends on the company and the health of 
the brand.

Let’s look at other examples; Apple and Steve jobs, Amazon and Jeff Bezos, Tesla and Elon Musk. All of these businesses, we can agree, are a success mainly because of the value that the CEO’s personal brand brings to the table. On the other hand, we have Coca-Cola, BMW and Microsoft. I bet most of you couldn’t name the CEOs of those companies off the cuff.

People do business with people

I believe that fundamentally people buy into people, not brands. That’s why I think there’s a strong case for a CEO with a solid brand. However, there are cons that exist. What happens when the CEO leaves? Has this CEO become so large that the business fails without them? After all, leadership is about passing the baton. In my opinion, Steve Jobs is the ultimate reason for Apple’s success, however he did a poor job of passing the baton. Luckily, Apple’s brand is strong enough to withstand uncertainty, but I think we can all agree that under Tim Cook, Apple has started to decline.

I used the example of FNB earlier because one of my favourite CEOs is Michael Jordaan. Under his leadership, FNB had what I like to call it’s ‘glory years’. They were simply unstoppable and every other bank in South Africa was struggling to keep up. Or at least that was the perception from the outside. Remember perceptions? Michael’s brand is strong, so much so that since his departure FNB has lost its story-telling innovative mojo.

Enter Bank Zero. An app-driven bank opening in South Africa in the fourth quarter of 2018. Why is anyone even paying attention? Because it’s Michael Jordaan. His personal brand is strong enough to grab attention. If it was a no-name would we care as much? Would there be nearly as much hype?

We therefore have two sides to the coin. A CEO’s personal brand is incredibly important when the business’s brand needs an injection of credibility. But the CEO must be careful that he doesn’t become too big when credibility is formed or restored. After all, great leadership is about passing the baton and leaving a sustainable legacy. Which means the CEO has built a brand that the customers buy into. I think Coca-Cola, Microsoft and BMW have done brilliantly at this. Their brands are sustainable because it’s about the brand, not the CEO’s brand. I also think there’s a strong case for choosing the next CEO from within the current pool of employees of that business.

Related: 5 Steps To Becoming A More Recognisable Brand


The elements of a strong CEO brand

  1. 
A fearless leader who motivates his/her employees into action
  2. 
A leader whose vision is simple and easy to follow
  3. 
A leader who rallies not only his employees but customers and clients too
  4. 
A leader who isn’t afraid to be in the media and on social media.

On the business side, here is what you should keep top of mind when building your corporate brand:

  • Create a strong corporate identity. That doesn’t mean doing it yourself, get the professionals to do it. It’ll include your logo, collateral and how your brand 
lives online.
  • Create your experience. It’s incredibly important that what you say is also experienced by your potential and current clients. This includes user experience offline and online.
  • Run online thought leadership and PR. This is what builds credibility. It’s one thing for you to talk about yourself, but when others talk about you it builds your brand in a way that adds much needed credibility. This also increases your SEO because any online thought leader should be linking back to your website.
  • Lastly, drive brand integration through your value-chain. When your audience and stakeholders see your brand they know you and what to expect.

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