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Here Is Why Your Facebook Ad Campaigns Aren’t Producing Results

Below are 5 expert tips to help you create Facebook ads campaigns that will convert more visitors into customers.

Jandre de Beer

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facebook-ad-campaigns

With over a billion daily active users scrolling through their Facebook newsfeed on a daily basis, Facebook presents a massive opportunity that can help grow any business. Business owners underestimate the amount of attention Facebook yields.

Twenty years ago, if you wanted to tell customers about your products you had to rent a newspaper ad, or pay for a billboard next to the road. Not only was this way of advertising expensive, but it was also a hassle. Contracts needed to be drawn up, quotes needed to be passed around, and it could take weeks to kick-start a campaign.

Today, with the push of a button, Facebook can help you show your product and service in to millions of users through something called Facebook Ad Manager. All it takes is a few clicks, and a couple of bucks of course.

However, getting your ads onto people’s news feeds is the easy part. The harder part and the part you’re most likely after, especially if you are a small to medium sized business owner, is how to make your ads convert into qualified leads or potential customers!

Related: 7 Ways That Facebook Ads Can Rock Your Business

In my experience, a lot business owners doubt the power of social media, and the main reason for this is because they’ve experimented with it themselves and no “luck”.

My question to the business owner in return is usually, who’s going to utilise a hammer and a nail the best, me or a professional carpenter? I might be able to start the process, but only a professional is going to be able to create a modern kitchen cabinet.

In the same way, just because you’ve boosted a post on Facebook that didn’t produce any results doesn’t meant the platform is the issue.

If you want to market your product, service or offer effectively, ads need to be tailored to the market, and the business in a way that makes the offer irresistible.

A great way to do this is by narrowing your target audience and placing the right message in front of the right people at the right time.

Below I’ve outlined 5 expert tips to help you create Facebook ads campaigns that will convert more visitors into customers.

You Don’t Have Any Social Proof

As simple as a social proof might seem, it’s a very effective tool when it comes to building trust in potential clients. People are already scared of getting scammed, that is why you need to help them overcome the hurdle by ensuring them that your offer or company is real.

A social proof is a figure that indicates the number of people using a product or service.

For instance, a company’s social proof might be something like this “join over one thousand satisfied customers”. This shows that there are over a thousand people who are happily using the product.

With such a large happy customer base using the product, potential customers will be more willing to trust your brand. After all, over a thousand people are satisfied, so why shouldn’t they be too?

There is No Incentive

How do you draw a user’s attention to your ads amidst the loads of competitors present in the news feed?

Customers are wiser than ever and won’t be sweet talked into buying a product any more. Nowadays, nothing draws people’s attention more than a good incentive.

In order to grab a user’s attention and to convert someone into a customer; offering an irresistible incentive is your best bet.

By granting incentives, in the form of coupons, discounts, freebies, user’s attention will not only be drawn to your ads, but it will also cause excitement, and most likely, sales.

Related: 6 Facebook Marketing Tips To Help Grow Your Small Businesses

There is No Time Stamp

Adding a time stamp offer to your offer will help create urgency when it comes to getting the customer to seal the deal. If there was no end date, the customer has all the time in the world to think about whether this offer is really the best offer at hand.

People are always afraid of missing out on a great deal and studies have shown that customers are just more inclined to take action the moment they are aware that a deal might expire. The emotion of loss is a powerful psychological marketing tool.

You Are Not Testing

Facebook offers numerous ad placement options and below are just some of the ones you can look into:

  1. Desktop newsfeed
  2. Mobile newsfeed
  3. Right hand column on desktop
  4. Instagram newsfeed
  5. Instagram stories
  6. Facebook Messenger home screen etc.

Knowing this, how do you determine the best position to place your ads for maximum conversions?

To do this, you can go with the A/B testing tool which rotates your ads between the different positions while providing real-time stats about the performance of your ads. By finding the best can help you lower cost per engagement while increasing the number of conversions.

You Are Not Consistent with Your Message and Offering

Customer expectations are high when it comes to promotions and offers. It’s essential to not leave them disappointed. How many times have you clicked on an offer and then realised it’s only when you spend an X amount or only at a certain store.

To further boost your conversions, ensure that your message is crystal clear and that there is no room for customer disappointment.

You Are Not Targeting the Right Audience

Be honest, as a business owner, have you ever boosted a post from your page hoping it might translates to sales?

Now, don’t get me wrong, there is nothing wrong with boosting a post, however, if you want to ensure you get the best bang for buck, and if your main goal is to ensure you are targeting the right people at the right time, then your focus is going to be in Facebook Ad Manager.

This is where you can access your Facebook Pixel’s data and either retarget specific customers or target ones that showed interest but never converted.

Example, you can create a Facebook newsfeed ad and only target people who clicked on the services page but never took the plunge. There’s a reason they didn’t submit their details? What could it be? You might never know, but at least now you have a second chance to help them convert.

Having started his first business at the age of 22, and selling it at the age of 25, Jandre fell in love with marketing! Jandre is a sales and digital marketing consultant with an appetite for entrepreneurship, and is the Founder and Managing Director of V8 MEDIA: V8 MEDIA.

Online Marketing

6 Steps To A Digital Strategy That Guarantees Results

Create your Brand Hero (Who exactly are you talking to?)

Chanelle Segerius-Bruce

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Digital Strategy

Your Brand Hero is often a mixture of some of your favourite past clients and could even be a version of you 3 to 5 years ago. Go deep and think about what they love to do, how they spend their time, what they passionately stand for and believe in, where they shop, what sort of holidays they like to take and what values are important to them.

Don’t worry about appealing to everyone, the more niche you can be the better. For example: “I help women with their health” vs. “I help new moms regain their energy through tailored exercise and nutrition”. In the second example, it’s crystal clear exactly who the programme is for.

Do market research. Send out a survey (without actually calling it a survey!) and ask them questions specifically around what their struggles or frustrations are. Ask them to select five ways that you propose to help them and see what they want. You can offer them a prize or a free value-packed download in return for completing the form. Keep it less than two minutes as people are time-poor these days.

Go one step further and select 5 to 10 people from the survey who filled it out in depth and jump on a call with them. Record it via Zoom and have it transcribed using Rev.com – now, you can use the actual words your potential used to describe their struggles into your upcoming marketing posts, email newsletters or sales copy.

1. Tell Stories

To cut through the 1000’s of marketing messages, your Brand Hero sees all day long online, you’ll need to use stories to connect in a genuine and authentic way. As the online market becomes more sophisticated people don’t respond to boring sales copy anymore. Injecting a story is crucial to creating a community around your brand.

People need to feel like they belong and that they know you intimately, especially if you have a personal brand but this can work for any company. Think about Richard Branson as head of Virgin. He blogs and shares his life via social media. He seems like an all-around nice guy who we love to follow and you’re probably interested when he launches a new product or service.

Humans learn through stories and find them easier to remember than a bunch of facts being thrown at them. Think about making your content shareable. Is what you’re creating and putting out into the online world worth a share? Would you share it? Would you be moved to buy from your own message?

“People don’t buy what you do, they buy why you do it” – Simon Sinek

Share your why. What’s the big why behind your brand and business? What’s driving you to do this? What’s important to you? What impact do you want to create in the world? Share that.

Related: How I Run An International Business From A Remote Beach Town In The Eastern Cape

2. Show behind the scenes, be real and human

A simple tactic to use for your digital strategy is to show behind the scenes of what it is you do. This can work across the board for many kinds of businesses and show the human side of your brand. Who’s doing the work? How’s your product being created? Where are your materials sourced from? Take people with you on a journey and let them see how it’s created.

If you’re a serviced-based business you can do the same. Instagram Stories, Facebook Live and Instagram lives would be perfect for this sort of thing. Once a week, create an hour by hour account of your day and give your audience a glimpse into your workday.

Be fascinating. Don’t spend all your time consuming content. Turn the tables and get into the mode of creating. Treat your business like a mini media company and always be thinking about what you can share.

Create before you consume!

3. Live video streaming

Live video streaming

Live video is by far the number one way to stand out from the crowd. Video will make up 82% of all internet traffic in 2021, according to forecasts released by Cisco. Get uncomfortable by doing the things not everyone’s willing to do. One of those is showing up and giving value on a platform like Facebook Live. Livestreams are great as you can interact with your audience, show your expertise and take Q&A directly from your potential customers.

From a practical point of view make sure you’re in flattering light (preferably natural light from a large window) or invest in some decent lights on a stand. Use a tripod. Get a Rode VideMic Me, a directional microphone for Apple iPhone and iPad so that your sound quality is good. Have your juicy topic ready and write out some bullet points on a whiteboard so you don’t lose track halfway through. Now 5, 4, 3, 2, 1 press that blue live button!

4. Grow your List with an opt-in freebie and give results ahead of time

It’s not enough to rely on social media platforms alone. With ever-changing algorithms and the fickle nature of human behaviour, putting your eggs in one basket could come back to bite you. You don’t own Facebook, Instagram, Twitter or Linkedin. Take Snapchat for example. When Instagram introduced Instagram Stories, and basically swiped the idea and format, Snapchat lost users in droves! Ensure that you build your email list as that’s a rather valuable asset for your business and if you decide to sell in future you’ll get a higher price if your database is substantial.

Create a valuable PDF, Video series or Mini-Course that people would be eager to hand their names and email addresses over to receive. Create a simple opt-in page or a pop-up on your website with the enticing freebie offer. Once people agree to hear from you, you can then follow up with a welcome sequence and email out your newsletter regularly from your chosen CRM (Customer Relationship Manager) such as Active Campaign, Drip or MailChimp.

Remember to share stories, behind the scenes and valuable content with your readers and don’t simply bombard them with sales offers.

5. Be consistent

Pick two social platforms to focus on in the beginning. Don’t feel as though you need to be on every single one. The most important thing to remember is consistency. Get really good at posting regular content on a consistent basis. Engage with your audience. Respond to direct messages and comments. Build a loyal audience before expanding out to other platforms.

You can use blog posts, like I do, as pieces of pillar content that can then be spread around social media and posted to many platforms. My readers know that every Monday I release a value-packed blog post that will help them move the needle forward in their business. This goes on Facebook, Instagram, Twitter, Linkedin, Medium and gets emailed out to my list via MailChimp.

Related: Creating Power Digital Campaigns

6. Use launches to sell new offerings

Everything mentioned above falls under regular, organic content. When you have a new product, service or program to put out into the world you’ll need to map out a launch plan. This will involve going live more often, posting more often, creating branded graphics for social media and putting some budget behind paid traffic. You can do this by boosting your Facebook lives for example or sending paid traffic to your opt-in freebie that you’ve created so that you build your following faster and have eager buys to launch to.

To keep up to date with Chanelle’s tips visit http://segeriusbrucecoaching.com/blog/

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Online Marketing

The Seven Rules Of Social Media

Here are 8 tips from the proverbial digital playbook.

So Interactive

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Social media has become indispensable when it comes to marketing and PR. Smart, carefully thought out, and well implemented social media strategies have shown to increase exposure and engagement, improve search engine rankings, increase turnover, encourage brand loyalty, and improve lead generation. Converting social media followers into true fans is the key and will set you well on your way to creating long term customer advocates and “ideal” customers.

Here are 8 tips from the proverbial digital playbook. They lay out exactly what brands can do and the ground rules that they should follow to prevent social media faux pas:

1. Don’t Over Promote Your Brand

Your profile or page on any social media platform should clearly communicate your brand message and offering to your target audience. Your social media posts need to be more than overt marketing tactics. Offer your audience relevant, interesting, and engaging content. Overly sales orientated content is a sure way to lose followers. Conversational and on trend content is the way forward.

2. Think Before You Post

Always take the time to properly consider your content before posting it. Think it through and ask yourself if it is relevant to your target customer, if it uses the correct tone, and does it put your brand message across accurately. Consider the purpose of each social media platform and the content that is generally consumed on each of them.

Plan, evaluate your messaging, and use relevant hashtags.

Related: Social Media Marketing For Start-ups: Essential Tips

3. Always Fact Check & Cross Reference

Fact checking isn’t just for journalists and TV news. Always fact check your content, especially when trying to tie in news and current affairs into your messaging. A careless mistake in your content can be extremely damaging to your brand. Making time to fact check can save you at the end of the day.

4. Damage Control

It is important to react quickly and professionally, be careful not to respond with knee jerk reactions. Never delete a post, comment, or response. It is important to own your failures and mistakes. Address issues out in the open and hold yourself accountable if need be. How you respond will make all the difference at the end of the day. You need to be prepared to take immediate action, to act fast, and at any time.

Take the time to properly assess the situation and make a calculated decision that is in the best interest of your business and brand. Transparency is key and showing that you managed a situation flawlessly will only reflect positively on your business.

5. Post Regularly

Manage and maintain your social presence effectively while promoting your offering by posting regularly. This ensures that your brand is kept top of mind while increasing brand exposure. It is important to keep in mind that over posting is not in your best interest and will only hold your brand back from gaining traction in the online space.

Your online audience and social platforms including social media could very possibly view your content as spam and flag it as such, including on Facebook. One to three posts a day are best practice and a formula used by most brands the world over.

6. Invest In The Time To Do Solid Research

Researching your customer personas, target market, your niche in the market, and so forth, should be researched very early on in the making of your business. However, going forward research makes for amazing content that is tailored to your target audience. A few hours of solid research can go a very long way in the process of creating quality social media content. Posting social content for the sake of the act itself is simply not an effective strategy. Posting carefully curated content for your target audience will yield higher engagement and conversions.

Related: 4 Key Social Media Mistakes You Might Be Making – And How To Avoid Them

7. Never Ignore Enquiries & Comments

Social media allows for two-way communication and conversations between businesses and their potential customers. Social media goes beyond simply putting the content on your timelines and onto the news feeds of your audience, it includes engagement between brand and customer in the online space. It is important to acknowledge your followers and your fans, every single time. This encourages brand loyalty and gives the impression that you value your followers. Answering messages and responding to comments shows that your brand is present and listening to the needs of the customer. Personal engagement and a speedy response speaks volumes.

Your first step is to consider getting a respected social media specialist onboard. Johannesburg based So Interactive is a highly respected digital marketing agency with an excellent reputation in South Africa and across borders. So Interactive is a boutique studio offering clients quality digital solutions. Get in touch to get your next digital campaign off the ground. Talk to So Interactive, and together you can create a winning social media marketing campaign.

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Online Marketing

The Six Second Sweet Spot

Six-second video has been all the buzz since Google showcased the best of its six-second hackathon at Sundance in January 2017.

So Interactive

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video-marketing

In June last year, Fox announced it was on board with six-second bumper video ads. Google recently performed a study which established that nine out of ten bumper video ads drive ad recall while 61% increased brand awareness. Six seconds is proving to be the perfect time frame within which to tell your brand story.

The six-second video amplifies the beauty of storytelling in that it creates a much faster, more accessible and memorable way to communicate messages. The time constraint can be quite daunting and, at first, some would consider it a creative hinderance. However, a short sentence, a single word, a stand alone image, or a six second visual is often more than enough to catch and keep the attention of your audience as it pushes creatives to think differently and with more focus.

YouTube recently challenged creative agencies worldwide to retell fairytale classics by using only six-second video. The challenge was met overwhelming enthusiasm and creativity. From Bollywood classics to local folktales, every entry proved, for the first time, that short, powerful stories have much broader impact and memorability than their longer counterparts.

Related: The Launch Of Instagram TV

Six-second video is a snackable content trend that is paving the way forward for online content. Respectable industry leaders and key players in the field are predicting that six-second video ads will continue gaining traction at the end of 2018 and through into the coming year. Short form video has literally become the six-second sweet spot and will continue reshaping the way digital marketers address their audiences.

So Interactive, based in Johannesburg, are known for their work in video. If you are looking to create a six second brand message or a short series of six second videos that form a single brand story, then So Interactive is a fantastic fit and brilliant option. Go with the professionals, get a brilliant creative team on board, and get your six second video out to the world. Get in touch with So Interactive to discuss your next six second video marketing campaign.

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