Social media has changed the way in which we interact with one another and this has a significant impact for businesses that are using these channels. How do you know if your business is ready to enter the social playing field? Ask yourself these questions first.
Have you got a social media strategy in place?
With social media, it’s vital that you have a clearly defined strategy. There are companies that start without this important step and they end up regretting it in the long run. Your strategy needs to address why you are entering the social space in the first place. If you know what you want to achieve, than you will know how to track your results.
Do you have the necessary resources available?
This is a common mistake – opening up social media platforms without dedicated people to manage them. Social media is time consuming and if it does not form part of a job description, it can often become the office ‘hot potato’ that is not managed effectively.
At the end of the day, this is worse for your brand than not having a profile. So consider who has the time to effectively manage your profile, respond to queries, complaints and stimulate discussions.
Customer complaints are part of the process
With online marketing, you can’t control what is said about your brand. You only have control over your reaction to it. It’s important that you understand that if your brand is on social media channels, you can expect to get some level of complaints or dissatisfied customers making use of your profiles.
As a business, you need to be prepared and have an effective strategy in place in order to deal with these situations. If you manage complaints timeously and effectively it will reflect well on your brand.
These are just a few of the questions that you should be able to answer before engaging online. Remember, it is better to not have a profile than to have one that is poorly managed and maintained – it will only do more harm than good in the long run. But if you’re ready to embrace social media, and you develop a strong action plan and dedicate enough time to your social media feeds each day, you’ll soon be master of your own Twitterverse.
How To Create The Best Small Business Website: 5 Easy And Effective Steps
Check the steps below and get ready to create a successful small business website.
It doesn’t matter how big or small your business is. If you don’t have online presence, it will become difficult to obtain the results you expect. Your target audience is using the internet nowadays for almost anything. So, if you want to attract more customers and build your brand reputation, you need to build a website. This is how you will be able to expand your business in an easy and not so expensive way.
On the other hand, you don’t have to be a savvy web developer to create a basic website and let the others know about you. Web development and design software have evolved a lot and now you can use several website builders to develop a functional site. You will have plenty of templates to choose from to increase your business’ visibility.
Check the steps below and get ready to create a successful small business website.
Easy and Effective Steps to Create a Website for Your Business
1. What is the purpose of your website?
It doesn’t matter if you develop a simple or a more complex website. Before you start working on anything related to your website, you should start with saying what your company does. Your customers need to understand from the first minute they access your homepage what is your mission and vision. They don’t have too much time to invest when they enter on a website. So, you can make their journey smoother by telling them from the beginning about you. In case you are not so talented at writing, you can use writing companies like RewardedEssays or SupremeDissertations to give you a hand.
2. Choose a domain name and a web host
Even though many think they shouldn’t focus too much on it, the domain name is an important feature of your website. You will use the URL to promote your business to existing and future clients. So, this means that your domain name should be explicit and talk about your business to anyone who wants to find more about you. A domain name should be short, clear, without acronyms or numbers. What is more, you shouldn’t forget to check if your domain name isn’t already taken by someone else.
Apart from a domain name, your website will also need a server where all your data is stored. When you own a small business, creating your own web host will represent a serious financial effort. So, it would be more cost-wise to choose an external host.
As your business grows, you can choose a different host, or you can ask several providers to work on a personalised solution.
3. Build your website’s pages
You will need more than a homepage to create a good website. If you want your customers to understand that you are a professional in what you do, you will create several pages dedicated to different elements of your business. For example, you can include a catalog with your products or a blog.
Natalie Andersen, CEO of GetGoodGrade mentions that “It is obligatory that apart from the homepage, a website should have at least a page with the products’ catalog and a Contact Us page.”
Below you can find a list with the minimum number of pages a professional website should have:
- Homepage – here you will include details about your business, making sure that you also talk about your mission and vision.
- List of products and services – your customers need to know what are the products and services you offer. This will help them decide whether you can answer their questions and provide a solution to their problems.
- About Us – “About Us page is the place where you talk about your story. Your target audience wants to know more about yourself. This is how you will create a connection with your customers and let them know more about you”, says James Daily, Head of content department at FlashEssay.
- Contact Us – it should include your address, email, phone number and working hours. You can also include the links for your social media profiles.
Furthermore, if you want to achieve an international presence, you can also use the translation services offered by IsAccurate. Thus, you will be able to address your message to a wider group of people and expand your business on new markets.
Related: How To Secure Your SME Website
4. Test if your website works properly
Christopher K. Mercer, CEO of Citatior recommends that “before you launch a website, you should first test whether it works. You cannot tell your future customers about your website without knowing for sure that it will work without problems once you launch it”. Therefore, you should click on each page and check whether it has any errors. You still have time to fix something if necessary.
Once you have launched your website and something goes wrong, it will become more difficult to do any change. Plus, always remember that the first impression matters. So, you need to be perfect in the eyes of your customers.
5. Maintain your website
After you launched your website, this doesn’t mean that your work is done. You will need to keep your customers engaged and curious about your business. Therefore, updating the products’ catalog constantly or producing content for your blog will keep your audience informed about what you can offer and the latest trends in the industry. Plus, you should also check if your website is up to date with the latest add-ons. If you don’t know how to produce new content for your website or you feel that you are not talented enough, you can collaborate with HotEssayService or RatedByStudents for professional writing services.
It shouldn’t be complicated to create a website for your small business. As long as you keep a clear structure and create a story around your business, you don’t have anything to worry about. It is very important to understand that a website is very important for your business visibility. Thus, you should put all your efforts into it.
How To Choose The Right Digital Agency
The need for specialised digital marketing has inspired an increase in digital agencies and the hunt for the right digital agency is on.
Finding a digital partner is crucial. Many business leaders find digital marketing challenging as they are spread thin when taking on their own digital marketing efforts, resulting in half-baked digital campaigns that can often do more harm than good. The need for specialised digital marketing has inspired an increase in digital agencies and the hunt for the right digital agency is on.
So, how do you choose the right agency?
1. Understand Your Needs & Budget
The better you are able to establish your digital marketing needs the better the conversation will be with potential agencies. Consider your website, SEO, advertising, social, and design needs in order to understand the costs involved.
Set and lock down your budget accordingly. It is important to remember that there is no set price, but, keep in mind that you get what you pay for. A great digital marketing specialist will be able to work with reasonable expectations and within a reasonable budget.
Related: Crisis Management In A Digital Age
2. Demand Transparency
A lack of transparency is an immediate red flag. First, take a look at the agency’s website. If location, about me and profiles, client and agency lists, and testimonials are nowhere to be seen, then move on. If it looks like something is being hidden, it more than likely is.
Be wary of big promises on delivery, at the most affordable rate, as it is not always the best option as a large amount of new clients choose agencies with little to no experience. Full transparency should be top of your list when it comes to partnering with the right digital agency.
3. The Importance of Credibility
How credible is the agency you’re looking at and what kind of experience do they have under the belt? Dig a little deeper and read through online reviews and client testimonials. Ask yourself if it all seems authentic. If there are no client references on their website and Linkedin, ask for them.
If the agency allows contact with clients where it didn’t go too well it should be perceived as positive. There is no such thing as perfection and it shows transparency while adding to credibility. Consider the agency’s website and how well it appears in search results. Look at the agency social pages to get more insight into what you can expect.
Related: Is Your Content Golden Enough?
4. Implement The Beer Test
The connection between the business and it’s creative team needs to be based on more than the marketing of a brand. Do the beer test by inviting the key players from both sides around a table for coffee, tea, a drink, or a meal, and test to see if you can work together.
It helps when the people who work together can get on with the work and each other. Choose an agency who is aligned with your brand, persona, and availability. A brilliant business partnership goes beyond the company. In business today, it is a totally acceptable concept to buy into people. Great working relationships contribute towards producing outstanding results.
Get in touch with So Interactive to set a beer test and discuss your digital needs.
Creating Power Digital Campaigns
Here are some general guidelines on how to create a digital marketing campaign that has a real impact on your bottom line.
Innovative ideas work only if there is a plan in place. In order to grow your brand and your industry it is important your planning focuses largely online, since digital campaigns provide valuable data, feedback and results that can help you stay agile, thinking ahead, and reactive in an increasingly volatile market space. Here are some general guidelines on how to create a digital marketing campaign that has a real impact on your bottom line.
Establish Your Mission
Define your overall business and marketing objectives. Your digital marketing mission needs to fit into your grand plan and business strategy. What are the goals you want to achieve through your digital marketing efforts? This is your mission.
Analyse Your Past & Learn From Mistakes
You shouldn’t go into the planning phase with your eyes closed. Do your homework. Analyse your digital marketing strategies, your past successes, and your failures in order to focus on setting reasonable KIPs. Set a time period you would like to look at, it is often best to make it the same length of time as the campaign you are planning. Establish if you are going to analyse a 12 months period, the previous year, a quarter, or any given month in the past year. This data is all priceless.
Know Who You Are Talking To
Determine your target market, personas, and audience. You need to put your audience at the heart of your marketing strategy and campaigns. Once you’ve identified personas, focus on their emotional needs and strive to satisfy specific desires. Develop accurate personas by considering demographics and consumer market research.
Ask yourself what the problems are that you can help your target persona solve. Establish the emotional desires, goals, likes, dislikes, and what resonates with your target persona. When you have your target persona down it is the best time to identify your influencers.
Know Your Budget
It is crucial that you define your digital marketing budget based on your strategy. Establish your paid, unpaid, and earned digital media. Allocate a reasonable portion of your budget to the specific digital channel you want to use. If needed, be prepared to make changes while your campaign is running and rolling out. Should a particular element of your paid marketing underperform, revisit your strategy and budget, then reallocate that budget to the channel or channels that are bringing you the results you need.
Establish Your Channels
Determine which of the digital marketing channels you are going to use and which are most suitable to reach your desired target audience. Clearly establish what the digital channels you choose to use are trying to achieve, and the overall benefits of using each of them. Ensure you have at least one KPI attached to each of your digital channels.
Plan To Be Flexible
Off the bat, no plan is perfect. Not every prediction is going to be spot on. And, although you have taken all the steps in the right direction by putting together a plan that is based on measurable data, results, insights, and analytics, you won’t know exactly how consumers will react, behave, and respond to your campaigns. It is essential that you monitor progress of all your campaigns and continually measure your performance, so that you can you can be flexible enough to adapt and change your marketing plan as and when need be.
Use a Digital Marketing Calendar
Take the time to highlight the key campaigns in your strategy, see which digital elements work well together, and allocate timeframes. Google calendars and spreadsheets are a great way to create timelines, share accurate production schedules, distribute information quickly, and effectively back up documents and data. Google docs allows you to share planning and scheduling with your team and make edits if necessary.
Read The Data & Measure Results
Read past reporting, analytics, insights, data, and statistics, when strategising, changing, and planning campaigns. Keep a record and create reports during and following each campaign. Create a measurement and monitoring plan aligned with your KPIs. Add required information as you need it and make changes when it is in the best interest of the brand and bottom line. Measure the success of your individual digital marketing elements, identify what is not working and what requires change. Create clearly defined KPIs.
Your Creative is Everything
Your creative is your brand voice, and it is vital that you are always on top form. Content being king is that marketing phrase that just always rings true. What you say, how you say it, and who you say it to forms an important part of how you market your brand, it’s a vital step in the process of creating powerful digital campaigns. Quality digital content is both affordable and when managed properly it’s completely priceless.
Get The Professionals Onboard
So Interactive is a leading digital agency based in Johannesburg. Get in touch to create powerful digital campaigns that push your brand forward.
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