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Using Online Marketing in SA

What can online advertising really offer your business, and how should you go about putting together a game-changing campaign?

Juliet Pitman

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Adrian Hewlett, chairman of the Online Publishers Association and MD of Habari Group, South Africa’s largest online media sales house, sheds some light on how different companies can use online media to generate leads, grow their business and build their brand – no matter what their size.

In the UK in 2008, companies spent 21% more on online advertising than the previous year. A year later, online adspend exceeded that of advertising spend on TV. The US shows similar trends, withonline advertising growing by around 8% at a time when all other ad spend plunged by 14%. This in spite of the UK and US being two of the countries hardest hit by the global recession – or perhaps it’s because of it. At a time when companies are looking for more bang for their advertising buck, online advertising is coming up trumps.

South Africa experienced similarly robust growth; according to a study by World Wide Worx and the Online Publishers Association(OPA), online ad spend increased by 38% in 2008 and is expected to rise by 32% in 2009.

What’s in it for me?

So if you haven’t already joined the online advertising trend, the question you should be asking yourself is “Why not?”

“Many companies will tell you they’ve tried online advertising and it didn’t work, that they got no return,” says Hewlett, adding, “And in many instances they are absolutely right. But the reason that online advertising didn’t work for them is not because the medium isn’t valuable or can’t deliver results, but rather because what was sold to them was probably not appropriate to their business or relevant for their marketing needs.”

It’s a topic that gets Hewlett hot under the collar. The OPA, he points out, is about to publish a new code of conduct that aims to stamp out the practice of unscrupulous advertising repsselling inappropriate online packages to unsuspecting businesses. “It gives the industry and the medium a bad name,” he says. When done correctly online advertising can be extremely effective, delivering better and more measurable return on investment than other forms of advertising. Hewlett explains: “Thereis a lot of research comparing groups that have been exposed to a brand with no online campaign, with those that have been exposed to brands that do have an online campaign. The brand recall was 30% higher for the brands that dedicated 20% of their marketing spend on online advertising.” He adds that online advertising is able to engage customers for longer – up to eight minutes in some cases – a powerful differentiator when compared to a 30-second television spot, particularly when you take into account the relative cost of each.

Get The Basics Right

“But, like any marketing or advertising campaign, you need to get the basics right if you want it to succeed,” says Hewlett.

The most important thing is to set your objectives. Ask yourself:

  • Why you want to advertise: is to build brand awareness, promote a particular product or service, generate new business leads, grow your footprint or increase your existing customer base?
  • Who you are trying to target: existing customers, new customers, competitors’ customers, suppliers, partners, media
  • What message you want to send them: do you want to tell them about a great new addition to your product line-up, or remind them to come to you whenever they are looking for a service provider in your industry?
  • How your online campaign will fit in with the rest of your marketing strategy: failing to integrate your online campaign with your marketing strategy and other advertising activities will drastically reduce your chances of success.

“The answers to these questions will inform how you advertise online and help you to choose an appropriate campaign that will deliver results within your budget,” Hewlett says.

Spend & Size

The next step is to look at your budget and the size and footprint of your company. “Many small companies think that online advertising is not relevant to them, but whatever the size of your company, there is an online advertising campaign to match. The key is to match it to your budget and the objective set-up front,” Hewlett explains. He outlines possible online advertising scenarios for three companies of different sizes and in different industries:

Scenario 1:
Pool cleaning SME with localised market in Bedfordview area

Traditionally, this type of business would have taken out classified ads, advertised in the local community paper and maybe handed out flyers. The owner might have a limited marketing budget of around R10 000, or less. His objective is to generate new leads that convert to new customers, but only in a very specific geographical area because his business is located in Bedfordview, and that’s what he can manage.

1:Spend some money building a decent website.
Don’t make the mistake of using your cousin’s brother to do it – all too often you will spend more money fixing what is wrong with the website. Your online presence is vitally important so it’s worth spending money on. It’s very important that your website is search engine optimised (SEO), so that it comes up when a customer searches for “Bedfordview pool cleaning” on the Internet. On this point a word to the wise. Many agencies claim to understand SEO but there are only a few in South Africa that are really good at it, so find a specialist. If it hasn’t been properly SEOd when it was built, it’s often not possible to fix it later on and you may end up having to pay another agency to redo the site from scratch. But remember that Google can take up to nine months to find your site even with SEO, so be patient. State your objectives upfront and be clear about what you can spend.

2: Invest in a pay-per-click (PPC) campaign.
This is a paid search option where you pay a search engine a certain amount, agreed upfront, every time a user clicks onto a link to your site. The beauty of PPC is that it is highly targeted to a specific audience and you can cap the amount you want to spend each month. It won’t necessarily build your brand but it will generate leads that are likely to convert into customers. It is also easy to measure. Assume the pool cleaning guy sells his service for R1 000, every new customer is worth R1 000 to him. If he spends R10 per click and for every ten clicks, one converts to a customer, he’s spent R100 to get a lead customer. This is a 10% marketing cost. It’s a simple formula – click, enquiries, sales.

This is all Hewlett would advise our pool-cleaning business owner to do on the Internet. It meets his need to generate new leads, and it’s targeted towards his specific market. If he buys abanner ad on MSN he will be reaching more people, but only a tiny percentage of them will be in his market, so he’d be wasting his money.

Scenario 2:
Medium- to large-sized travel agency with national footprint

This business has a bigger marketing budget which it currently spends in weekend print press ads and some billboards. They have a website but it’s not interactive and acts more as a “shop front”, providing a telephone number and maybe a list of specials for the month. It doesn’t allow people to book online. This company’s objective is to build its brand and increase its customer base on a national level. It wants more customers to be taking it up on the specials and promotions on offer.

1. Invest in improving your website.
Most people book travel online so this business shouldbe building that capability. They should be including travel reviews, customer feedback links, daily and monthly specials, competitions.

2. Invest inongoing SEO.
Because the content is continually being updated, this business needs to make sure that someone searching for “travel Tahiti” will get sent to their website in the month that they are offering a special on flights to Tahiti. To do this, they need to include “Tahiti” in their SEO for the month.

3. Invest in aPPC campaign.
This works in the same way as it does for the pool cleaning business, but it helps you to segment your spend according to your most lucrative market. If the travel agency might make a bigger profit sending customers to Mauritius than to New York, it would be able to spend more per click for people interested in Mauritius than those that convert to customers who book a trip to New York.

4. Invest in display advertising on national search engines. This can be divided into:

  • Brand-building: generic display adverts on the front page of search engines.
  • Promotion-specific: promotional ads on the travel sections of all major portals to highlight the latest specials.

Scenario 3:
Large corporate organisation with national footprint

Typically, large corporates have a large marketing budget with a highly sophisticated marketing strategy. They will be spending on print, radio, television and outdoor ads, but their webpresence is frequently lacking, or not integrated with the rest of their campaign. The large corporate usually wants to interact with its customer base, build its brand and direct attention to certain campaigns and promotions.

  1. Invest between 15% and 20% of marketing budget in online advertising. This is in line with best practice the world over.
  2. Integrate your online activity with the rest of your marketing campaign.
  3. Separate your online media budget from your online production budget.
  4. Invest in PPC, display advertising and a differentiated website offering. An example of a company that does this really well is FNB. It has a great Internet banking offering, a How Can We Help You? site, and a site for eBucks, among others. These promote each of the bank’s different activities to specific audiences.
  5. Employ an in-house digital media team or engage the services of a heavyweight digital media expert to help ensure that all the different sites are SEOd, and have PPC and display campaigns appropriate to their specific markets.

Get in Now

Hewlett adds a point about the importance of starting to advertise online sooner rather than later: “The major advantage of doing so is that the local space is relatively uncluttered and there is an opportunity to do exciting stuff with the buy-in and assistance of publishers. They are hungry for advertisers now, but this won’t always be the case. In the US, companiesneed to book premium spaces a year in advance sometimes, and South Africa will go the same way. If you get in early, you can start to build relationships and negotiate to your advantage, before everyone jumps on the bandwagon.”

A common misconception is that the South African online community is small and that penetration is very low. It’s a reason many people give for not advertising online. However, the reality is that South Africa has 5, 3 million tax payers and 6, 4 million online users (which includes the youth market who are not yet paying tax). So while the online community is still a small percentage of the overall population of 48 million, the people online are the ones with disposable income and therefore, the ones that you want to talk to. It’s a highly targeted market.

Juliet Pitman is a features writer at Entrepreneur Magazine.

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Online Marketing

A Basic Guide To Twitter Analytics, How It Works, and How It Can Help Your Marketing

As a business owner, your marketing efforts on Twitter can now be tracked via the new Twitter Analytics tool, which shows engagements & impressions on each tweet.

Steven Slotow

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In 2014, Twitter finally launched Twitter Analytics, which allows the more serious user to track their tweets from a marketing perspective. Using this tool, you can see which tweets reached the most users, how many impressions it received, and the overall reception for specific marketing campaigns. Here is a simple guide to using Twitter Analytics.

Using this tool means that you can gauge tangibly and transparently the reach of each marketing campaign you launch. The launch might have been long overdue, but since then Twitter has been updating their analytics tool little by little and improving the user experience.

They have since launched a Twitter Analytics standalone app called Engage. They also launched Twitter Moments, which allows users to edit multiple tweets and stitch them together into a single slideshow or video. This is another excellent tool for concluding or summarising a marketing campaign from beginning to end for prosperity and marketing purposes – for example, Rocket Ellie, the flying elephant billboard in Cape Town, South Africa.

For any regular Twitter user, you might have given Twitter Analytics a quick look when it first came out, but unless you’re interested in evaluating the reach a sponsored tweet would have versus a regular tweet, it won’t mean much to you. Just a glance shows that you can view impressions and engagements, but unless you know how to use this tool to its full potential, it might as well be useless.

How To Use Twitter Analytics

This tool can be found in the drop down menu underneath your name on the homepage. Here you’ll also find options for your profile, Moments, Twitter Ads, settings and more. With this tool, you can see your Twitter engagement rate. This is where you can view how many people saw your tweet, how many new profiles have followed your account, and how many likes, impressions and retweets each tweet has gained. It also includes replies and how many clicks your links or hashtags received. This is very helpful to see if your content is getting the desired reaction, and maybe you should take your hashtag back to the drawing board.

What’s the point in posting content that your audience isn’t interested in? This tool is an excellent way to evaluate how your target audience has received your content. You can use it to see what works, and what doesn’t. Your audience will tell you if they like your content, but it might not be as blatant as you would prefer. Therefore, using this to drive your content and marketing strategies provides a massive benefit when launching future campaigns, if you want them to be successful.

Use it to better connect with your audience, and at the end of the day, more prospective buyers will become real, paying customers who are interested in your business, and who will help further your brand.

Related: 10 Examples Of Companies With Fantastic Cultures

Impressions vs Reach

A Twitter impression is how many times your content has appeared on someone’s timeline. Twitter’s new algorithm has made this easier by posting your tweets onto other users’ timelines if many accounts they follow have liked or replied to your content already. The point of this algorithm is to help people engage with others who are like-minded, which means that if five like-minded people enjoy your content, the chances are high that some of their followers will enjoy it too. However, the number of impressions doesn’t tell you how many accounts, if any at all, actually interacted with your tweet. Therefore, how do you know how many people you are reaching with your content?

If impressions tell you how many times your content appeared on people’s feed, then your reach is how many users have the potential of seeing it. When your content appears on the timelines of people who do not follow your account, as stated before, that is your reach.

Tweet Activity

So how do your tweets perform on this platform? The tweet activity tool allows you to see, in a chart, if your tweets are achieving their goals. For many users, a question they ask themselves frequently is how their tweet took off so suddenly, in comparison to others? Even regular accounts who use Twitter for the social aspect of it, can spend time constructing the perfect joke only for another to perform better. There are tools available that can analyse your followers or recommend what time of day, or day of the week, is best to post your best content. However, the easiest way to answer the question of performance, and how to get to know your audience, lies within your own account data.

There are two ways to do this: you can either post tweets in groups within a particular time frame or analyse the activity on specific tweets individually. The latter is simple – when you select one of your own tweets, along the bottom bar, next to the attach images, GIF and emoji tabs – picking the bar graph icon shows the number of impressions, likes, clicks and retweets that single tweet received. It can be time-consuming; however, it provides valuable information according to what your audience likes. For example, your tweets with images or video content attached may receive more impressions than tweets without, meaning that you should post more content like that, more often.

Related: Beginners Guide To Digital Marketing In South Africa (PART 4)

In Twitter Analytics, under the tweets tab, you can customise your tracking to show only a certain period – for example, the weekend where most people receive their salary, or over the Christmas holidays – to see how your tweets performed during that time.

Using Twitter Analytics, you can do so much more than what has been mentioned. You can track your followers, and more specifically, the types of people who follow you. If you notice that a large portion of your followers is stay-at-home mothers between the ages of 28 – 35, you can customise your content according to the interests of that demographic. You can also learn about Twitter ads, how to promote your business, what works and doesn’t work, and if it is even worth the money. Twitter Analytics is an untapped oil reserve when it comes to tracking and gauging your audience’s reaction to your content, and adjusting your content and marketing strategies accordingly. Take the plunge into Twitter Analytics; it’s worth it!

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Online Marketing

The Top Ten Marketing Trends To Look Out For In 2019

With 2018 behind us, there is no better time to start looking to the future.

Jandre de Beer

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chatbots

Most people start making their new year’s resolutions this time of the year, goals to make things better for themselves in the coming year. This is something that businesses need to look at doing too.

Running a digital marketing agency means one needs to keep ones finger on the pulse.

The world is continually changing and developing, and if businesses want to survive and thrive, then they need to grow and develop too.

As with everything else, marketing is also continuing to change over time, so it is important for businesses to be on top of the newest trends. Even if 2018 was a successful year for you and your marketing team, don’t get left behind by ignoring the latest trends. Make the necessary adjustments to ensure that 2019 is just as successful.

Maintain an advantage over your competitors by preparing yourself and adjusting your marketing strategy before they do. Whether your current marketing strategy is working for you or not, this article will help you by identifying the top ten marketing trends that businesses should look out for in 2019.

The first few trends look at technology that you have likely already heard of, but with constant advancements in technology, it is still worth taking a look at.

1. Chatbots and live chat

Although this is not a new technology, chatbots and live chat is becoming very popular with businesses all over the world. People are interacting with more and more chatbots on a daily basis. This technology has become so popular because of the benefits it offers businesses in terms of customer interaction and better customer service.

In a very conversational way, chatbots message back and forth with customers for a number of tasks, such as suggesting products to customers and ordering the items. Chatbots enable businesses to provide a 24-hour service to customers by providing customers with an instant response to questions, providing an easy form of communication, resolving complaints quickly and providing a good customer experience. It is a lot easier for customers to communicate with chatbots online than it is for the customer to phone or send an email to a company representative.

According to research, live chat makes it three times more likely that customers will complete the purchase process. With so many benefits to businesses, it is very likely that the use of chatbots and live chat will continue to grow in 2019 and beyond.

If you want to experience chatbots, feel free to visit this link and click on the chat button that appears on the screen.

2. Enhanced personalised recommendations

This technology has already stared becoming the way of the future. Personalising the customer experience is a trend that most businesses are already starting to implement, whether it is recommending movies or series when watching Netflix or recommending other products that the customer might be interested in based on previous buying behaviour, this technology can help businesses enhance the customer experience by giving the customers more of what they want.

This artificial intelligence algorithm is constantly being bettered and is making more accurate recommendations as time goes on. This is a trend that should not be ignored in the coming year.

Related: The Complete Guide To Writing A Marketing Plan

3. Facebook and Instagram adverts

The trends around paid social media ads are constantly changing. With these changes it is becoming obvious that businesses prefer to focus their attention on Facebook and Instagram ads over other social media platforms.

Social Media Examiner published the following data to show how ads on social media sites like Snapchat and Pinterest are becoming less popular with businesses, while Facebook and Instagram are growing in popularity.

social-media-marketers-paid-social-usage-trends-graph

As we know, Instagram is owned by Facebook, so it is not a surprise to see these two social media sites growing in popularity together. Businesses are able to manage ads on both these social sites in the same place. The format of these sites make it much easier for businesses to create ads that target the right audience, based on its needs.

Although it is a good idea to advertise on as many social media sites as possible to ensure that you are reaching the largest audience possible, it would be wise to focus most of your attention on these two top trending sites. If you are only looking at making use of paid social media ads in the coming year, then these two sites are the ones to start with.

4. Voice search

Voice recognition software has been around for a while, but the technology is evolving at a steady pace. Google Home now has a 95% word accuracy which shows how the technology is gradually getting better and more accurate. Voice search makes it easier and faster to search apps, to conduct web searches and even conduct image searches. Very soon, voice searches may represent the majority of total searches.

With voice search technology, people are searching for information, making purchases and even interacting with websites using only their voice. In time businesses will need to rethink how information is presented to audiences and may even be forced to come up with entirely new structures to keep up with this change.

In was reported that as of January 2018, voice searches were conducted 1 billion times a month, and in 2019 this figure is expected to grow. As a business, this should be flagged as technology of interest.

5. Mobile payments

Marketing your products and reaching potential customers is only half the battle won, the other half is completing the sale. Being able to offer customers a variety of payment options is something all businesses need to look at. A growing trend in this regard is mobile payments, so this is another option that businesses need to look at offering customers.

One portion of mobile payments allows customers to pay for goods and services directly from a mobile app, another portion of mobile pay comes from alternative payment options.

In 2018 an estimated 440 million users across the globe used contactless pay options, and this number is expected to increase in 2019.

The following graph shows exactly how this trend has been growing.

mobile-pay-is-expanding

Your business should be prepared to accept these types of payments because consumers are getting used to it. If you don’t have their preferred payment option, they may take their business elsewhere.

Related: Free Sample Marketing Plan Template

6. Interactive video content

Video marketing is a trend that has been on the rise for many years. More and more videos are being uploaded to social media and websites as part of marketing strategies. Video blogs (vlogs) have also been taking off in this regard. In 2019 we will start seeing changes to the way video is consumed with an increase in interactive videos.

An example of an interactive video is a 360-degree video that allows users to view the whole area being discussed in the video by clicking the navigation button in the top left-hand corner of the screen while the video is playing.

interactive-video-youtube

This 360-degree video was uploaded to YouTube by Washington Post.

Offering interactivity with videos means that more people can engage with your content. Interactivity also makes your videos more exciting for your viewers to watch than traditional videos. Research has shown that 360-degree videos have a greater click-through rate than traditional video formats, offering a higher return on your investment.

This is a trend that will continue to grow due to its popularity, so it definitely worth looking into now.

7. IGTV

Instagram has decided to re-envision mobile video with the introduction of IGTV. This new standalone platform has been developed specifically for mobile phones. Instagram has caught onto the fact that people these days are watching less TV and more videos. They have decided to develop this trend and cater to the growing wants and needs of the masses.

Instagram is definitely evolving with the times and its popularity has continued to grow because of this since its launch in 2010. Instagram currently has over 1 billion active users on its site, so even if a small percentage of these users download IGTV, it is still a large audience for marketers to target.

instagram-marketing-numbers

It will be highly beneficial to have an active presence on both Instagram and IGTV in order to use the large number of current users to your advantage. With the IGTV platform being so new, try to get a step ahead of competitors by getting to know the platform and producing content for it.

Related: Beginners Guide To Digital Marketing In South Africa

8. Beacon technology

In a mobile era where mobile apps are becoming more and more popular, businesses need to get onboard with the latest technology if they want to stay current. Beacon technology is a great way for businesses to improve the profitability of their mobile app. This new technology works in a similar way to GPS, just not quite as complex.

Firstly, with this technology retailers need to encourage their customers to download their mobile apps. Once the customer has downloaded the app on their mobile phone, the app will be able to track their location. Retailers can then strategically place beacons around the shop so when the app users walk past a beacon, the business will know exactly where the customer is and what the customer is shopping for. With this information businesses can then send the customer a promotion via push notifications.

This technology can even be used by businesses that only have an ecommerce platform. Beacons can be placed in public areas relevant to what the business offers. Promotional push notifications can then be sent to the user when they are in the vicinity of the beacon.

Below is a visual representation of how the beacon technology works.

beacon-technology-diagram

2019 Will see a rise in popularity with this technology because of the rise in popularity with mobile apps.

9. Predictive analytics

Predictive analytics is very much related to personal recommendations in the sense that it uses a variety of statistical techniques that analyse current and historical facts to make predictions about the future. Businesses can use predictive analytics to gain a competitive advantage by uncovering new opportunities. Predictive analytics are used to determine customer responses or purchases and help businesses to attract and grow their customer base.

Technology like this can be so beneficial to a business, and that is why more businesses are making use of it. Its popularity is growing and will definitely continue to grow throughout the coming year and many years to come.

10. Artificial Intelligence and machine learning

Artificial intelligence (AI) and machine learning is by no means new technology, in fact, many of the trends discussed in this article make use of AI and machine learning. It is so important for businesses to learn the marketing skills needed to survive in this age of AI as it is the fastest growing technology and no business can afford to ignore it. Ignoring developments in technology could mean that businesses will not be able to keep up with competitors.

Related: The Curious Case Of AI And Legal Liability

Conclusion

It is so important for all businesses to recognise the newest trends and to keep developing their marketing strategies along with new technology in order to be able to compete in such a competitive, ever-changing market.

2019 Is sure to be a very big year for marketers so I hope that by following these trends, your business will find success in the coming year.

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Now’s The Time To Go Digital

The digital age has completely transformed the way businesses market their products and services to their customers. As a result, the playing field of industries both big and small has forced companies to relook their strategies.

Digital School of Marketing

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Vital Stats

Digital marketing is a broad term covering digital channels that people use to market their products. But what makes digital marketing different and unique compared to traditional marketing channels?

It gives the marketer or advertiser the opportunity to hone in on specific audiences that are more likely to purchase or see value in their offer, says Lisa Schneider, Managing Director at the Digital School of Marketing.

“Because digital marketing is computerised, it allows the marketer to get accurate analytical data about their campaigns, both in the research phase and when their campaign has finished. This makes digital marketing an easy way to gauge ROI of marketing and advertising efforts.”

Do you know how to market your businesses online?

Regardless of the size of your business, to remain successful, you need to have a good understanding and grasp of what digital marketing is and train your organisation on the skills it involves. According to Lisa, digital marketing skills encompass aspects that include:

  • Analytical skills
  • Social media skills
  • Search marketing skills
  • Copywriting skills.

“Without a doubt the most important element is understanding who your customers are and what makes them tick. One of the biggest advantages by far in digital marketing is the ability to market to an audience, assuring that your message will be seen, heard and appreciated,” says Lisa.

“The technology that is made available to market products in the digital realm is sophisticated software that allows the marketer’s message to be seen as widely or as granularly as they would want. A solid understanding of your target market is absolutely one of the most fundamental and important elements of digital marketing.”

Related: Beginners Guide To Digital Marketing In South Africa

Advance digitally without breaking the bank

Marketing is an expensive exercise no matter how you look at it, says Lisa. “Digital marketing requires a solid understanding of many different areas that are quite broad, and how to manage and understand a multitude of platforms and analytical data is imperative. This will allow the marketer to extract the most value without burning a hole in their pocket.”

As a business owner, you must look at what is out there in terms of online education providers. It’s important to do your homework about the company and what accreditation and endorsements the company holds.

Lisa suggests contacting the accreditation body to find out the legitimacy of the educational provider. The Internet provides a wealth of information regarding different institutions and how their courses can benefit the company.

What defines a reputable online marketing education provider?

Authentic online education providers have a third-party accreditation or endorsement. In a nutshell, accreditation means that a third party, that is usually government regulated, has looked through the institution’s educational material and internal business procedures to see that it has met their standards of approval.

What this means is that the education provider is not self-governed but is regulated by higher government authorities. This makes your course more credible, recognised and respected compared to a non-accredited provider.

For best results, choose the experts

“The Digital School of Marketing stays on top of trends through solid research,” Lisa explains.

“Google is constantly updating algorithms and adjusting their online marketing platform capabilities. Social networks also come and go and adjust their marketing and advertising platforms.”

Related: Free Sample Marketing Plan Template

DSM prides itself on the ability and appetite to constantly research trends by reading industry journals, attending workshops and seminars, but only publishing what is relevant and has longevity. “We also benchmark the changes that are made on online learning platforms, so we can offer our students an experience that is unique and truly fulfilling on their educational journey,” says Lisa.

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