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Self Development

7 Ways To Be Utterly Unforgettable In Business And Life

In a noisy world it’s even more important people remember you and your business.

Jacqueline Whitmore

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If you think that your product, service or stellar reputation is going to stick in your client’s or customer’s mind forever, you may want to think again.

Being forgettable can be toxic when it comes to success, says cognitive scientist Carmen Simon, author of Impossible to Ignore: Creating Memorable Content to Influence Decisions.

“[People] will likely forget up to 90 percent of what you communicate, and that means your brand, your message, your call to action, everything you want your listeners to act on, will be disregarded,” she says.

“To be on people’s minds, you must become part of their reflexes, habits and/or goals they consider valuable.”

So how do you break through and leave a lasting impression? Instead of being known for something business-wise, strive to be more purposeful about the things you do and say.

Related: Why your Brand’s First Impressions Count

Here are several ways you can stand out among your competition, and stay top of mind.

1. Truly connect

A salesperson is programmed to sell their product by focusing on benefits and features. Create a twist on this doctrine and sell yourself with a true person-to-person connection.

Begin by asking questions. Learn more about your client’s problems, concerns and needs before you ever mention your product or service.

Think like a doctor; first you have to find out what ails your client before you can prescribe a solution. Don’t try to use a one-size-fits-all approach. Customising builds memorable relationships.

2. Tell stories

Many a prospect’s eyes have glazed over during a presentation chock full of charts, facts and numbers. While the bottom line numbers are important, stories are the most basic tool for connecting us to one another.

People attend, remember and are transformed by stories. Offer true-life examples of how your product or service helped others, like case studies or testimonials. Or use your personal experiences to enhance your human-to-human bond.

Even in the world of business, stories have a unique power to move people’s hearts, minds, feet and wallets in the storyteller’s intended direction.

business-colleagues-talking

3. Tell the truth

Your credibility is based on your ability to be honest in all situations. Always tell the truth, even if it costs you the sale. Your client will appreciate your candor and remember your honesty.

As a result, he or she is more likely to recommend you to another potential client or use your services in the future. The truth may occasionally hurt, but dishonesty is always destructive.

Related: First Impressions Account for 75% of Sales

4. Don’t be afraid to say “no”

A sure way to be forgotten quickly is to be known as a yes-man (or woman). Besides, it frustrates others when you agree with them all the time, especially if critical decisions are involved.

If you see a problem, speak up. If you know a proposed solution won’t work, say “no” and offer your opinion as to why. It’s better to be distinguished as a trusted advisor rather than someone with a milk-toast personality.

5. Surprise someone

Do something out of the ordinary that your client or customer would never expect. For example, instead of sending a text or an email, send a handwritten thank-you note, a gesture that is becoming more and more rare. Or stand out from the crowd by dressing differently than everyone else.

Dress up and choose flattering colours and patterns. Wear a fashionable pair of shoes, socks, scarf or bowtie; anything that adds a bit of refinement, elegance and a splash of style to what might otherwise be a nondescript outfit.

6. Always do your best

In today’s competitive business arena, just about anyone can match or beat prices and everyone promises great service. But one of the best ways to be remembered is to perform at levels that consistently go above and beyond normal expectations, often coming in under budget or ahead of deadlines.

Try to look for ways to constantly improve your client or customers’ experience and be ready to interact in the highest professional manner.

Related: The Power Of The Reality Distortion Field

7. Be helpful

Zig Ziglar once said “The way to get what you want is to help others get what they want.” Be a mentor, make introductions, and recommend others.

Go out of your way to share information and help others succeed, without being asked, and they will remember you and be grateful for years to come.

It’s called karma – if you want people to share with you, share with them. What you give away will come back to you tenfold.

In summary, it’s the small touches that will set you apart and make it practically impossible to be derailed by your competitors.

This article was originally posted here on Entrepreneur.com.

Jacqueline Whitmore is an etiquette coach and founder of The Protocol School of Palm Beach. She is also the author of Poised for Success: Mastering the Four Qualities That Distinguish Outstanding Professionals (St. Martin's Press, 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005).

Self Development

10 Ways To Develop A Success-Oriented Mindset

Confidence empowered entrepreneurs to take decisive action, and decisive action is what builds confidence.

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Take a minute to imagine an entrepreneur you deeply respect. Think of that person at the start of his or her career, working on a product or service that will eventually make it big. Regardless of whom you’ve chosen, chances are the entrepreneur in question had a success-oriented mindset from the outset.

Entrepreneurs who lack confidence or who have a pessimistic mindset will usually fail. It’s hard to motivate people to invest money in a new idea or work for a fledgling company if the entrepreneur behind it lacks confidence. But having a successful mindset isn’t just helpful for those who are launching a new venture. It can also help readers from all walks of life to make smarter decisions that result in better personal or business outcomes.

Here are 10 strategies that can help you develop a winning mindset.

1. Put yourself in challenging new situations

You gain confidence by overcoming challenges, but when you fail to put yourself in challenging new situations because you assume the outcome won’t be positive, you will be unable to grow.

Instead, develop a list of exciting challenges you’re interested in overcoming. They could include exploring a foreign city on your own or enrolling in a challenging business course at your local university. Even volunteering to help with a new project at the office can provide a challenging situation that will foster growth.

Whatever the challenge you select, be sure it is something that interests you; otherwise, it may be difficult to stay focused along the way.

2. Be open to finding a mentor

Mentorship is often discussed with regard to self-improvement and business success. But many professionals assume that finding a mentor is as simple as asking a senior professional for help.

However, as Sheryl Sandberg argues in the Harvard Business Review, finding a mentorship doesn’t work that way. Instead, professionals need to put themselves in situations where they can build real relationships with senior business leaders.

In time, after an existing relationship has formed, it may be appropriate to ask a senior professional for mentorship. That means readers will need to make themselves available to build professional relationships before they can secure a mentor who can help them grow.

3. Think of failure as a learning opportunity

failureFailure is an outstanding learning opportunity. If you find yourself succeeding frequently, it may be a sign that you aren’t challenging yourself enough.

Develop a mindset that views failure as an experience to learn from. By reframing failure, you’ll find it is easier to take risks. Adopting this mindset will leave you less prone to anxiety, which is key to creating a winning attitude.

4. Keep a folder of your proudest moments

While it’s important to focus on the present and future instead of the past, maintaining a collection of moments you’re proud of can serve as a helpful reminder when you’re feeling down. By periodically reviewing past successes, you may find inspiration for future projects. At the very least, you can use past successes as a way to build long-term confidence.

5. Surround yourself with top talent

Environment plays a significant role in creating our mindsets. After all, we’re social creatures and are influenced by those around us. Surround yourself with talented individuals who can teach you new things and who can encourage you to grow personally and professionally.

If you’re involved in the hiring process at your organisation, look for prospective employees who are better or smarter than you. This will help create an environment that can consistently encourage you to form a successful mindset.

6. Find time to disconnect from stressors

The average American works more hours per week than his or her counterparts in other developed countries. Furthermore, the average number of hours worked has been steadily growing since the 1980s. Unfortunately, work-related stress has been creeping up at the same time.

Readers should find time to disconnect from work-related stress that can make it difficult to adopt a success-oriented mindset. Traveling can be a good way to disconnect, as can adopting a daily meditation practice.

7. Develop a simple morning routine

morning-routineAccording to lifestyle gurus like Tim Ferriss, we are shaped by our morning routines. That means it’s important for readers interested in developing a new mindset to develop new habits as well.

Since your morning has the power to make or break your entire day, consider creating a simple morning routine that positions you to have a successful day.

For example, waking up earlier than normal can give you time to focus on yourself in ways that might have otherwise been impossible. With the extra time you can go to the gym or develop a meditation practice to reduce stress, as mentioned above.

8. Set time-bound and achievable personal goals

More than 90 percent of New Year’s resolutions fail. If you’re serious about changing your mindset, you should take a different approach to goal setting. Instead of relying on a New Year’s resolution, create time-bound goals that you know are achievable from the outset. Approaching goal setting from this angle will help to build your confidence, which in turn will reshape your thinking.

9. Listen to your instincts

Part of developing a winning mindset is learning to trust your instincts. According to the Harvard Business Review, we are usually capable of making smart decisions when we rely on our gut instincts.

Confidence in your instincts is a critical component of business success. While it’s usually ideal to rely on research and data to make decisions, there are a variety of scenarios in when empirical evidence is unavailable or inconclusive. In these situations, people with a winning mindset are comfortable making decisions with their gut. This serves them well in the long run.

10. Avoid stagnation

If you feel as though you aren’t learning new things in your personal or professional life, it’s time to change it up. Avoid stagnation in order to continue to grow. This will help you to face new challenges and overcome new obstacles.

Developing a successful mindset can take time. To get started, focus on learning new skills and putting yourself in new situations. By overcoming adversity, you’ll begin to develop faith in yourself.

Establish morning routines and build a network of talented colleagues and mentors in order to avoid stagnation and achieve moments you can be proud of.

This article was originally posted here on Entrepreneur.com.

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Self Development

The Anatomy Of Peak Performance

Besides paying lip service to “positive thinking” what is the reality behind hard work and the remuneration for it?

Dirk Coetsee

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tony-robbins

“The quality of your life is dependent upon the quality of the questions that you ask”

– Tony Robbins

Positive thinking clichés

We all have heard repetitive clichés emanating from the mouths of our parents, teachers, friends and family such as:

  • “Just work hard and you shall be rewarded”
  • “What you sow you shall reap”
  • “Think positively and all will be better”
  • “Do not worry tomorrow will be a better day”

Yet most family members and friends will complain that they work hard but that, in their minds, they are overworked and under paid. Besides paying lip service to “positive thinking” what is the reality behind hard work and the remuneration for it?

Related: Business Leadership: Leading A Culturally Diverse Business Team

The purpose of hard work

“Whatsoever your deepest driving desire is, so shall your thoughts be, as your thoughts are, so shall your deeds be, and your deeds shall echo in all eternity” – Upanishads

“As a man thinketh so is he.” – Proverbs

The only real reason for hard work is to build perseverance and “strengthen your spine” because it is very hard to give up on a cause if you have sincerely put in a lot of hard work. However take the time to consider that when you really love what you do and you live your purpose, long hours do not feel so long and hard work can even be energising as opposed to making you tired all the time. When you are driven by purpose and love what you do there is less stress involved within your efforts and better performance will result.

Of the upmost importance is the quality of the work that you put in versus the amount of hours spent doing your work. A razor sharp focus on the activities that serves your business purpose and vision which in turn increases profits is a requirement of smart work.

The Pareto principle applies here:

On average team members spend only 20% of their time on the activities that really serves the business purpose and vision and brings in the desired business results and 80% on activities that does not fully support business results or only to a very small degree. Smart and quality work is therefore ensuring a razor sharp focus and spending 80% of your time on the 20% of the activities that really drives business results.

“The quality of your life is dependant on the quality of the questions that you ask”
– Tony Robbins

How do I identify the twenty percent of the activities that bring in the profits and serves our collective purpose? Now, that is already a better quality question than for example: “Why am I so tired? Why am I so de-motivated? When you ask high quality questions you are already starting to train your brain to come up with better quality answers that will lead up to better quality actions, that is if the reader is brave enough to venture outside of the self-imposed boundaries of his or her own comfort zone.

The following table clearly highlights the difference between high and low quality questions. High quality questions that is answered and acted upon consistently leads to peak performance and lowered stress levels.

Related: Leadership: The Principle Of Authenticity

Low quality questions often leads to excuses that are void of solution driven thinking and increased stress levels:

High quality question. (Peak performers should ask) Low quality question. (That generally leads to poor performance)
What creative solutions can we come up with in order to generate more leads from our marketing campaigns? Why is it so difficult to get leads?
Which accurate metric system can we put in place in order to measure all activities that will reveal which ones drive the most profit? Why am I so overwhelmed by everything that needs to be done?
What type of candidate with which type of characteristics do we need to serve our collective purpose? Why is it so hard to find the right person?
How can we align all our processes and systems and remove waste (waste of time and waste of effort) to deliver better results? I am so tired and demotivated, why is this not working?


The three pillars of peak performance in business and any area of life

1. A laser focus on Purpose

Being purpose driven and doing what you love is a key factor in producing the desired results and delivering a great performance consistently. Then people start acting out of own accord and no longer have to be asked to do their work.

2. People skills

Sincerely care for people. Study and learn until you know how to speak to different personality types and respect different world views in order to get the best out of each individual. Inspire people to want to do what they sincerely love instead of constantly telling them what to do. Ask high quality questions to your team members to help them to train their brains to come up with high quality answers and solutions. Study human behaviour to understand your clients better and improve upon your people skills in order to enhance your customers’ experience of your product and service.

3. Technical skills

A high level of product knowledge, sales skills, and knowledge of all business processes and systems is of course a requirement of sustainable success. Technical skills only however becomes a potent driver of sought after business results when combined with highly developed people skills.

A peak performance equation

Carefully selecting from the key points of this article the following “peak performance” equation is created:

Being Purpose driven x Asking high quality questions x taking immediate action (no procrastination) x developing to a high level of people skills x developing to a high level of technical skill x Removal of waste (Time wasters and a waste of effort)  = Peak performance.


**** Multiplication is used within this equation to portray the fact that all elements within this equation is necessary to create a peak performance environment. Therefore if one element equates to zero the answer is zero, and will not lead to a peak performance environment.

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Self Development

You Need This One Trait To Succeed In Reaching Your Goals

In education, we know how to measure IQ, but what if doing well in school and in life depends on much more than your ability to learn quickly and easily?

Nadine Todd

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When Angela Duckworth started teaching Grade 7 maths, she realised that IQ was not a reliable predictor of who would be her best and worst students. In fact, some of her strongest performers did not have stratospheric IQ scores. Equally, some of her smartest kids weren’t doing so well. Duckworth was convinced that each of her students could learn the material if they worked hard and long enough.

After several years of teaching, she came to the conclusion that a much better understanding of students and learning is required from a motivational and psychological perspective. In education, we know how to measure IQ, but what if doing well in school and in life depends on much more than your ability to learn quickly and easily?

Identifying the success factor

So, Duckworth left the classroom and went to graduate school to become a psychologist. She started studying kids and adults in all kinds of super challenging settings, and in every study her question was, who is successful here and why? Her research team went to West Point Military Academy and tried to predict which cadets would stay in military training and which would drop out. They went to the National Spelling Bee and tried to predict which children would advance furthest in competition.

Related: Successful People Always Chase the Impossible – Here’s Why

They studied rookie teachers working in tough neighbourhoods, asking which teachers were still going to be there by the end of the school year, and who would be the most effective at improving their students’ learning outcomes. They partnered with private companies, asking, which of their sales people would keep their jobs? And who would earn the most money?

In all those different contexts, one characteristic emerged as a significant predictor of success, and it wasn’t social intelligence. It wasn’t good looks, physical health, and it wasn’t IQ. It was grit.

What is grit?

Grit is passion and perseverance for very long-term goals. Grit is having stamina. Grit is sticking with your future, day in, day out, not just for the week, not just for the month, but for years, and working hard to make that future a reality. Grit is living life like it’s a marathon, not a sprint.

“To me, the most shocking thing about grit is how little we know, how little science knows, about building it,” says Duckworth. “I do know that talent doesn’t make you gritty. Our data show that many talented individuals do not follow through on their commitments and that grit is usually unrelated or even inversely related to measures of talent.

“So far, the best idea I’ve heard about building grit in kids is something called ‘growth mindset’. This is an idea developed at Stanford University by Carol Dweck, and it is the belief that the ability to learn is not fixed, that it can change with your effort. Dr. Dweck has shown that when kids read and learn about the brain and how it changes and grows in response to challenge, they’re more likely to persevere when they fail, because they don’t believe that failure is permanent.”

Angela Lee Duckworth is based at the University of Pennsylvania, where she studies concepts such as self-control and grit to determine how they might predict academic and professional success.

Related: Why Grit Is The True Determining Factor Of Success

Learning to Win

“You cannot win the game by simply participating.

You cannot win the game by simply showing up.

You cannot win the game when you are obsessed with what others are doing.

You cannot win the game by simply reading the instructions.

But here’s the thing…

Participating counts. Showing up counts. An awareness of what others are doing counts.

Reading the instructions counts. In isolation our actions mean little. But when you weave them all together, something magical happens. Winners weave.” — Erik Kruger (Personal Development & Leadership Coach and Speaker)

Visit: erikkruger.com

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