What do you need to know to be a success? What resources and support do you need? How do you need to feel and think to be a success in a disrupted world?
According to Malcolm Gladwell, who spoke at the 2017 BCX Disrupt Summit, you need three key things to succeed in a disrupted world: Resources, knowledge and the right attitude.
The First step towards innovation and disruption is your mind. Your attitude.
For Gladwell, Malcolm McLean is the single biggest disruptor of the 20th century, in that he implemented containerised shipping. Without this fundamental shift in the way we ship cargo, the modern, connected world as we know it today would not exist.
Crucially, McLean did not invent containerised shipping, but no one had been able to make it work before a trucker from Ohio came along, and got irritated by how long he had to wait at the docks to offload his cargo (roughly 24 hours).
But McLean had an idea and he presented it at a conference of maritime shippers in Amsterdam. They laughed him off the stage. Normally, when we are treated with this type of derision, we get discouraged and give up. McLean didn’t do that. He possessed a fundamental trait that all entrepreneurs need: He didn’t require the approval of others to do what he believed was right. Entrepreneurs are open, creative, and see solutions to problems that others don’t; they are also — crucially — highly conscientious, which means they follow through on an idea in a detailed, disciplined way.
This is rare. You get creative people, and conscientious people, but it’s not easy to find both traits in the same person. Add to that the third trait of disagreeableness, in that they do not have to follow established norms, and you have a real game-changer.
McLean didn’t look at the problem as a shipper did. He came from an entirely new angle, and not only found a way to make containerised shipping possible, but affordable too.
Ikea is a similar example. In a nutshell, Ikea is furniture shipped flat from Poland. Ingvar Kamprad pursued outsourcing on an aggressive level, had an extraordinary amount of creativity in solving problems, and was very conscientious. Consider how difficult it would have been to build a world-class manufacturing plant in Poland in 1961. The country was a post-WW2 mess, in the grip of Soviet Russia, known for shoddy workmanship and actively hostile to free enterprise.
And then Kamprad waltzed in from Sweden and pulled off the impossible because of his single-minded grit and attention to detail. He is the epitome of conscientiousness and obsessiveness.
Now consider Steve Jobs.
By the 1970s, Xerox was the most important tech company in the world. They were the richest, most innovative and profitable company, and they invested in a state-of-the-art R&D centre and filled it with 100 of the most brilliant computer scientists from around the world, and told them to be brilliant.
And they were. As per Xerox’s request, they reinvented the office. They invented the laser printer, the world’s first word processing programme, interfaces — and the list continues.
And then a 23-year-old Steve Jobs visited the centre. At that stage, his company was making traditional kit computers out of a garage. He was blown away by what he saw at Xerox Park and all the incredible things they were doing — particularly when he was shown the mouse and interface the Xerox team had developed for personal computers. He immediately saw how icons and a mouse changed everything. This was the future of computing.
Leading the charge
Here’s why Apple is the world’s biggest tech company four decades later, and Xerox is not: While the Xerox team understood they had changed computing forever, there was no urgency to be the first to market.
Jobs left that day, immediately told his team to stop what they were doing, because it would soon be obsolete anyway, and started working on a new product based on what Xerox had developed.
His team told him he was nuts — they’d spent millions on what they were doing. Jobs said it didn’t matter. It was obsolete. He didn’t have more resources. He didn’t have smarter guys. He didn’t even have a wiser and better vision.
But he was in a hurry. And he was able to execute on his vision.
If you can get your mindset right, you can gather the resources and knowledge that you need to be successful. Learn as much as you can. Be open to new ideas. And if something is soon going to be obsolete, walk away. Find the next big thing. Because you’re either being disrupted, or you’re the disruptor. Which would you like to be?
It’s My Job And I’ll Cry If I Want To: The Case For Showing Emotions In The Workplace
Allowing workers to show their true selves has its benefits.
In a society that values strength, independence and self-reliance above all else, why express yourself? Why go out on a limb to reveal anything other than the highlight reel you post on social media in any situation, let alone in the setting where it could cost you the most: At work?
As it turns out, it could pay off in a big way.
Corporate robots are a dying breed
In today’s professional landscape, people want to bring their whole selves to work, even if doing so would break from the norms of “professionalism.” Millennials want work-life integration, not just work-life balance, meaning they’re not going to leave their emotions at home and send a cold, feeling-less, in-control-at-all-times automaton to the office in their place.
The insane precedent we’ve set for employees to remove so much of themselves from their professional lives is not only unhealthy for individuals; it’s also costing their employers in huge ways, even cutting enormous chunks out of corporate bottom lines.
By creating a workplace that does not allow people to share who they are, employers are essentially ensuring widespread workforce disengagement and high turnover.
I have a (somewhat) radial recommendation to overcome this massive issue: Cry at work.
Related: How to Harness Your Emotions
So, you want my employees to be crying – in the office?
Yes and no. In a perfect world, your employees would be perfectly balanced in their workloads and satisfied in their roles. They would never feel overwhelmed or dejected, and the need for showing negative emotions in the office wouldn’t exist.
We all know that’s not the world we live in. With the insanely fast pace of business these days, it’s likely that your team is going to feel frustration, anger, sadness and a whole host of other unpleasant emotions in the office.
I firmly believe that allowing, and even encouraging them to process these feelings outwardly is essential to having a successful business.
Here’s a personal example so you can see that it’s not as scary as it seems
One experience during last year’s holiday “break” led me to the brink of exhaustion. My team and I thought most people would be offline, but instead, our clients were in need of assistance, and I ended up picking up a heavy load because we hadn’t planned accordingly. I was working until the late hours every night during a week I had planned to spend with my family, and I was frustrated. This was directly impacting my health, and I was putting my professional success in front of my own personal and physical health.
After the holiday, during our weekly check-in, I expressed this frustration with the entire team. I cried during this call, explaining that I had felt really alone and like I could not really depend on anyone. I empathized that I knew everyone worked so unbelievably hard and that we all needed this break, but ultimately we hadn’t set ourselves up for success. We had to work harder and smarter so that we could truly take a well-deserved break and be present with our loved ones and ourselves.
The team responded immediately, and not only understood my perspective, but jumped into shape to do the work. In the end, we were able to satisfy our clients’ needs and set aside a time of rest for all of us, including myself.
Sometimes tears are the most productive solution, because they show your humanity and rally your colleagues to support you.
Related: 10 Ways Smart People Stay Calm
OK, I get the picture; now what do I do?
There are so many strategies you can try to create an expressive, engaged workplace in which everyone can show how they really feel, but the ones I recommend starting with are:
1. Encourage expression
Create an environment where people can openly share their emotions, whether that’s an all-team happy hour when a new client is won, or encouraging employees to vent their frustration on a tough day. Sometimes, this even means encouraging crying in the office.
A 2001 study by Vanessa Urch Druskat and Steve B Wolff found that teams who score high on tests for emotional intelligence (or emotional quotient, EQ) perform markedly better than those who score poorly. “Our research shows that, just like individuals, the most effective teams are emotionally intelligent ones.”
And they aren’t the only ones preaching the EQ gospel. Their findings have been replicated by hundreds of workplace and emotional researchers and published in dozens of peer-reviewed journals.
One of the most effective strategies that my company, CatalystCreativ, has used to help businesses create a more empathetic and expressive culture is teaching ways to foster traditionally “feminine” traits above more “masculine” ones. By valuing and expressing traits such as receptivity, surrender, vulnerability and tenderness, employees of all genders show higher rates of engagement and job satisfaction, and companies themselves perform better.
Think your male managers won’t go for it? That would objectively be a bad choice. A 2011 study conducted at Stanford examined feminine and masculine traits in male and female employees, and compared these traits to their rates of promotion compared to their peers. The results were surprising: “Feminine” men got two times the promotions of their traditionally masculine peers.
Those workers able to blend feminine and masculine traits in the workplace tend to excel beyond their peers, and companies that encourage this expression among all employees will reap the financial rewards.
2. Reduce stress
Although all workplaces today are somewhat stress-inducing, those that discourage emotional expression are particularly problematic.
By not crying and sharing emotions, employees are bottling in stress. I could site literally thousands of sources explaining that stress is horrible for health, and everyone is now aware of its awful effects, which extend to harming work productivity.
Professor Roger Baker, a clinical psychologist and professor at Bournemouth University in the U.K., claims that “crying is the transformation of distress into something tangible, and that the process itself helps to reduce the feeling of trauma.” And he’s not the only one who feels this way.
William Frey, a biochemist at St Paul-Ramsey Medical Center, found that tears contain the stress hormones prolactin and adrenocorticotropic hormone, meaning that crying literally flushes stress-causing chemicals out of the body.
If you’re still unconvinced about allowing, and even encouraging, your employees to cry in the workplace, consider this: Stress costs U.S. companies $300 billion per year, due to health care and missed work days alone. And while eliminating all stress is impossible, allowing employees to process and express it is the only way to reduce its negative effects on your business.
So, if you’re reading this as an employee, go big. I encourage you to show up to work as your whole self every day. If you’re an organisational leader, I hope you recognise the absolute necessity of creating a more open workplace for your employees. One in which they can celebrate, laugh, talk about their real selves and yes, even cry.
This article was originally posted here on Entrepreneur.com.
The 5 Gut-Check Questions Confronting Entrepreneurs Every Day
The day you forget why you began is the day you’re done.
Entrepreneurs make an astounding number of decisions daily. They are faced with choosing which opportunities to move on and must solve problems big and small.
By setting up a framework of questions to ask yourself daily, you’ll give yourself some markers to help guide you through these difficult situations. Knowing where you stand on these questions will empower you to make good choices that ultimately lead you to your desired outcome. It will give you a deeper understanding of your motivations and your feelings about your business, and can help you clarify future plans.
Here are five powerful questions all entrepreneurs should ask themselves daily to ensure they are consistently moving toward their goals and making the best decisions for themselves and their business. Ask yourself these questions with an honest and open mind, and see where they take you.
1. Why are you doing this?
What makes this one little question so powerful is that it forces you to examine your desires and impulses, and helps you chart how those motivations change over time. It forces you to look at things from a different perspective. Asking yourself this question every day reaffirms your ambitions and the mindset behind why you are doing what you’re doing. If you don’t know why, you’re in trouble!
Asking this question opens the door to a plethora of other questions that will give you food for thought. What is the reason for launching your business? Why are you passionate about doing this? Are you the right person to run this business? These answers may change over time. At first it may seem difficult to truly nail down the “why” behind your motivations. Maybe there are competing interests that are driving you. But when you really think about it and drill down into this question, there’s probably a simple answer. Just be sure you’re being truthful with yourself.
Why you do something also gives rise to the question: what do you hope to achieve? You need to know what your end game looks like, and what success means to you. Is it about attaining a certain level of wealth? Is it about being the top in your market? Is it about earning respect? Are you looking to rule the world (or at least a niche market), or are you simply hoping to earn a living doing something you love?
Start your day by asking yourself this question and see where your answer takes you. By spending a few minutes pondering this, you’ll gain clarity that will help you steer your career in the direction you want it to go.
2. What is your company’s purpose?
See if you can answer this question in a single sentence. A good place to start is with your mission statement: what are the formal aims, goals and values of your company or organisation? This should be clear and concise – it should get to the heart of what your business is about.
Your company’s purpose is the foundation that all else is built on. It should have enough flexibility to grow and allow for change, but be specific enough to be meaningful and relevant. Ultimately, this question should help you understand what the heck you’re really doing here.
This question should be at the forefront of your mind when making important decisions. Ask yourself whether this new venture or idea would reinforce or logically contribute to your company’s overall purpose. Are you staying true to your calling?
That’s not to say that your purpose can’t change over time. However, if it does, the change should be purposeful and executed with care. Thinking about this will help you identify your long-term business goals and may lead to bigger questions, such as: What do you want your company to mean to your customers, what is your company’s place in world and what is its ideal market?
3. Where is your business at right now?
The goal with this question is to take both an analytical and emotional assessment of your business. This is a chance for you to take a hard look at where your company sits. Is it on the right track? What seems amiss? What is going right and how can that be reproduced throughout your business?
It’s also important to acknowledge your emotions and to be mindful of how you are feeling about your business. What is your gut instinct saying? Are you feeling anxious or excited about the business? Whether you are having negative emotions or positive ones, it’s important to recognise what you’re feeling and why you’re feeling that way.
This will give you a chance to better understand your mental state and how that may be influencing your decision making. It’s also about understanding what kind of vibe you are putting out. Are you feeling clear-minded and balanced? Or are you feeling off-kilter and out of sorts?
Being in tune with your emotions and having a clear view of what’s going on with your business will ensure you’re on an even keel. It will help you avoid overreacting or under-reacting to situations.
4. What lessons are you learning?
Every entrepreneur faces an uphill battle to achieve success. Every day you should be learning and growing, and the best way to do this is through a great deal of reflection on the lessons that present themselves each day.
Ask yourself whether you’re learning from your mistakes. Failure is a part of every entrepreneur’s journey. The question is, will your mistakes allow you to learn and grow? If not, you’re liable to fall into the same pitfalls and missteps. Conversely, are you learning when to jump at an opportunity and when to let it go? This is the ultimate lesson every entrepreneur is trying to learn, and it’s never an easy one.
The next time you’re weighing whether or not to take a risk, try asking yourself: “When I’m 80, will I feel sorry if I hadn’t gone for it?” Jeff Bezos does this as a way to crystallise whether he will regret not taking action on something. In the big picture, it’s often what we fail to do that we see as our biggest mistakes in life.
5. What’s next?
If you ask yourself one question every day, this should be it. As an entrepreneur, you always need to be anticipating what’s next. You need to anticipate what’s coming down the road and formulate a plan to take it on. This is the question that forces you to look up from that pile of work on your desk and think about the big picture and next steps for your business.
What strategies will you need as you keep pushing your business into the future? What trends or shifting interests are coming up that may affect your business? How will new technology impact the way you manage the company?
Disruption will happen in every market because change is inevitable. Businesses that survive see that wave coming and start making adjustments early on. So, in a way, change is predictable because it will always come. Innovation and ingenuity will always be the key to success – and those who seize opportunity will ride the crest of the next wave.
So when you ask yourself “What’s next?” make sure you have your blinders off and are looking at things with a curious and open mind. Make sure you’re staying open to new ideas and embracing creative solutions. Keeping looking for the “wow” factor.
This article was originally posted here on Entrepreneur.com.
5 Inspiring Quotes From Madiba To Stir You Into Action On Mandela Day
In honour of Mandela Day, here are 5 of Nelson Mandela’s most inspiring quotes.
“Do not judge me by my successes, judge me by how many times I fell down and got back up again.”
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