“Nobody learned anything by hearing themselves speak.” – Richard Branson
Did you know that an anagram for the word listen is silent? As an entrepreneur, have you ever found yourself frustrated trying to speak to someone who would not be silent and simply listen?
Whether you were immersed in a conversation with a client, at a company meeting or stuck in the negotiation of a business deal, it can be annoying when someone interrupts the flow of things, stealing away from your experience.
Related: Are You Listening Enough?
It can be especially difficult when you have an urgent need to communicate something important or accomplish an objective and you need to get your way.
However, did it also occur to you that perhaps you’d been the first to interrupt, thus neglecting to listen? Oftentimes, though largely unintentional, we force our opinions upon others, simply due to a lack of awareness.
The act of listening seems like it should be natural. However, in the business world, it’s one that needs to consciously be developed to manifest greater success. The act of listening varies from situation to situation, but it can be used as a powerful weapon to overcome adversity and ignorance.
So, ask yourself: Are you merely hearing, or are you actively listening? If your honest answer isn’t a favourable one, consider these five steps as reliable ways to not only connect on a deeper level with people through listening but to get your way as well:
1. Repeat or rephrase to demonstrate understanding
First, listen intently to what was just said. Then, either repeat or rephrase it so you know you’ve understood. Even better, your listener will know you did what mattered most – took the time to actually listen. This forces you to stop thinking about a response. Later on, if your audience makes a strong claim about what was said, you’re able to reference what you did to ensure mutual understanding.
Related: (Video) Shut Up and Listen!
Of course, when dealing with difficult individuals, there’s not much that can be done. As is the case with every rule, there’s an exception, and for this one, this is it. To avoid this kind of situation, should a critical conversation be on the horizon, consider taking notes. When it comes to listening, it’s one of the most sincere forms of flattery.
Also, be sure to pay close attention to listen to what is not being said, too. Like subtle body movements and other nonverbal cues that will alert you to critical information that will help you to get your way. Pay attention to them. They will help you to get a better feel for where a discussion is headed and how you can be more persuasive.
In his international bestseller What Every BODY Is Saying, former FBI counterintelligence officer Joe Navarro states, “Just as careful listening is crucial to understanding our verbal pronouncements, so careful observation is vital to comprehending our body language.”
2. Make your listener feel important
This isn’t easy, but if you can completely focus your attention and energy when listening, people will like you more. As stated above, the people you engage with want not only to be recognised but to be understood. When you don’t actively listen, it’s all but impossible for a favourable impression to be made.
Make your listener feel like they’re the only person in the room. Give them your undivided attention. Resist the urge to look around or check your phone. In today’s day and age, with so many competing distractions, this kind of focus is rare. You’ll be remembered and respected as someone who does things differently.
Former President Bill Clinton was famous for his ability to do this. No matter how long the engagement, treating people properly can curry favor for a future need. It’s no secret that people typically will help those they like, right? Needless to say, it’s much easier to get your way when you’re liked, and this is a great way to increase the likelihood of that happening.
3. Resist the urge to always be talking
In any business-related conversation, you’d prefer to be in the “driver’s seat,” right? Believe it or not, during a negotiation, the person who speaks the least tends to be perceived as the one in control. Unfortunately, most entrepreneurs believe the opposite – if they’re busy talking, they’re in control.
The truth of the matter, however, is that he or she who’s loudest frequently comes off as aggressive, egotistical or even desperate.
By listening, you learn. As you learn, you gain knowledge and wisdom. As you grow wiser, you’ll gain influence and become more charismatic. If you develop your listening skills and become an exceptional listener, you’ll be amazed at how attentive people will be when you finally do speak your mind.
Now that you have their attention, you can share everything you’ve learned from your conversation and you’ll know exactly what to say to get your way.
4. Be present in the moment and listen to your intuition
Imagine for a brief moment that you’re in a conference room at a large networking event. The majority of your peers can’t wait to “vomit’ all over you with mind-numbing information about what they do, how they offer it and why you stand to benefit.
Sound familiar? It’s a familiar scene for relationship-driven entrepreneurs.
Yet, what’s funny about all this is that it really takes only one introduction to the right person for your business to take a quantum leap forward. So, rather than trying to meet everyone, focus on how you feel around those in attendance before introducing yourself.
Are you ready to learn the secret of being a great listener? Simply pause for a moment and take a deep breath.
When you breathe deeply and in a controlled manner, you’re forced to focus on the present moment. This allows you to sharpen your self-awareness as you observe your surroundings with clearer and broader vision.
In this deeper, more intuitive-driven stage of listening, you’re free to release tension and doubt, helping prepare you for difficult questions, rejections or even objections. When not placed under pressure, you’re able to listen with your entire self: the body, the mind and the heart.
Bringing consciousness to your breathing develops intuition. With intuition on your side, you’re prepared to listen and (and learn) through the lens of your highest logic. The result? Others feel content and confident. Even better, you’re in a position to truly connect, as opposed to correct. All this from taking a much-needed breath or two before talking.
5. Invest in building “relationship equity.”
Have you heard of the term “relationship equity”? It’s become very popular recently. Truth be told, there’s a reason for it – every time you demonstrate the ability to listen, you deposit “relationship credit” into your audience’s account.
Then, when it’s your turn to speak, the chances of the favour being returned with deliberate listening are increased. If not, gently remind the other person of the fact that you gave her the stage to speak her mind first and you’d simply like the same respect and courtesy now.
By listening first, you’ll influence others to reciprocate and return the favour. Reciprocity is a powerful subconscious tool to creating influence according to behavioural scientist, Robert Cialdini, in his latest bestselling book, Pre-Suasion – A Revolutionary Way to Influence and Persuade. As an entrepreneur, you can use reciprocity to your advantage through listening.
People not only need to be heard, but they deserve it, too
Both inside and outside of the working world, at the core of each one of us, lies a need to be understood and accepted. Active listening is a simple method that supports emotional intelligence. It not only makes others feel special but also demonstrates your ability to focus.
With this new focus, we can now effectively shift our attitudes from those of want and neediness to those of gratitude and even compassion. Actively listening summons feelings of security and stability in others. This is important, as it is actually an evolved form of recognition.
Even in business, listening is one of the best gifts that can be given. Listening magnifies your perceived value and validates your power of authority as a leader and an expert in your field. Intentional listening unlocks greater self-awareness, which is a state of consciousness that leads to joy and fulfillment.
In this state, you have a much better chance to influence conversations and get your way by listening, as long as you have the best intentions in your heart and that it is for the highest good.
This article was originally posted here on Entrepreneur.com.
Why Your Professional Persona Matters
You don’t have to become a different person to succeed in business.
For superheroes, getting into professional mode is as easy as slapping on some spandex, a mask and a cape. For the everyday entrepreneur, however, the proper work mindset is less about attire and more about adopting a professional persona.
Your professional persona is your personal branding in the workplace. It refers to the way that you conduct yourself publicly in a business setting, and the image you project to coworkers and colleagues. Far from contrived or inauthentic, it’s simply the polished-up way that you present yourself professionally.
How do I develop a professional persona?
It’s actually extremely easy to develop a professional persona. All you have to decide is who you want to be in the workplace, and then take efforts with your attitude, dress, and conduct to become that version of yourself. Action follows intention, and over time, you’ll find that adopting your professional persona feels as natural as putting on your coat before leaving the house.
Now that you understand what a professional persona is, let’s talk about why you should work on cultivating one and what you stand to gain.
Create a self fulfilling prophecy
Success is typically hard-earned and slow in the making. However, if you take the time to develop a professional persona, it can help bring success sooner. If you conduct yourself casually and informally in the workplace, you’re less likely to be taken seriously and might spend far longer in the career trenches.
But if you make a concerted effort to conduct yourself with the professionalism of a manager or CEO, you’ll make yourself a more desirable candidate for advancement. Since you’ve already demonstrated the appropriate attitude for higher level positions, you’re more likely to be thought of when opportunities arise.
Focus on what’s important
When you establish a professional persona, you put yourself in the right state of mind for work. This can help you attain your career goals.
Say, for instance, that one of your big career goals is to become a leading authority in your field so that you can become the next TED Talk celebrity. With this specific goal in mind, you can tailor your professional persona so that it can help advance you toward this goal. For instance, you might begin speaking at local networking events or starting a topical podcast. Doing things like this will help you establish a professional persona of being an expert in your niche.
Make yourself indispensable
One of the best ways to create job security is to make yourself indispensable in your position. A professional persona can help by letting you establish recognisable and dependable hallmarks in your working style.
For instance, perhaps part of your persona is that you are the person who always meets his or her deadlines on time. In time, this will become part of your professional identity and will be part of how people see you in your office or field. When others know and trust that they can depend on you, you’ll make yourself indispensable. Over time, this can have a powerful and positive effect on your career.
Be taken more seriously
A casual attitude is fine when you’re hanging out with friends. But in a professional setting, it may be holding you back. When you present yourself with a more polished professional persona in work settings, you’ll be taken more seriously. This doesn’t mean you can’t have fun at work, of course. But it does mean that you should conduct yourself with an air of professionalism and should never engage in bad habits like gossip or use language that might come back to haunt you later.
Remember: You get what you give. When you act respectfully in the workplace, you’re more likely to be treated with the same respect.
You’ll get more followers
More and more, entrepreneurs are using social media to attain a higher professional status or to attract more business.
When you take the time to develop a professional persona, you adopt a personal style, a way of articulating, and potentially even an aesthetic. These things add up to more clear and compelling personal/professional branding. This can help you maintain a consistency on social media platforms that makes your posts recognisable. Over time, this can lead to additional followers, which can mean more opportunities for selling, career advancement, and more.
Develop a thicker skin
You’ve probably heard that you shouldn’t take things personally in the professional sphere. But anyone who has ever experienced rejection or criticism in their career knows that this is much easier said than done.
Your professional persona can help give you some personal armour. When you have a professional persona, it can be easier to separate your personal life from your work to a greater degree. No, this doesn’t mean that you won’t feel any pain when things go wrong, but it will allow you to compartmentalise in a positive way, so that an issue at work doesn’t impact your personal life quite as much.
This article was originally posted here on Entrepreneur.com.
6 Steps To Cultivate A Success Mindset
What does a winning mindset mean to you? It’s what has separated the likes of Tiger Woods, Roger Federer, Serena Williams, Usain Bolt and Floyd Mayweather from fellow professional athletes. Adopting a similar approach could help you achieve massive success in 2019 and beyond.
A winning mindset is the trait that allows you to persist even when defeat looks like the most probable outcome. People with a winning mindset are much clearer about the process to attain their goals. They are not afraid of failure as long as they believe that they’re doing the right thing. That’s the difference between winners and losers.
1. Persist and understand that you must put in the work before you see results
The most successful people embody the principle of a winning mindset, because very few people in the world, be it in sports or business, can succeed without having to overcome obstacles. It’s seldom that talent is all one needs to succeed in any endeavour, otherwise most people would be successful.
A good way to understand this principle is to observe professional athletes before and during tournaments. Anybody competing in professional sports, such as the Olympics, has the talent but not all professional athletes are winners. A number of their memorable victories were achieved when they came from behind, when it looked like they were losing.
2. Press the reset button for the new year
The new year is notorious for long lists of resolutions that are not honoured and ultimately remain wishes. That said, the dawn of a new year tends to bring with it positive energy and a commitment to do things differently.
Entrepreneurs need to approach the New Year with a simple goal to do better than the prior year in whatever endeavour they are undertaking. It is important to build on current success or failure, and then commit to go one up. That way, the goal won’t seem unattainable.
3. Take small incremental steps
The first step is to be clear about the goal and to write it down where you can see it every day. The second thing is to map the process of how you will get there, broken into small steps. From there onwards, focus on the process and not the goal as this allows one to achieve small but important victories. This needs to be backed up by an appropriate support system, associating with like-minded people.
4. Don’t stop upskilling yourself
Success in business is about creating shared value and solving real-world challenges that customers grapple with. Skills are therefore necessary to achieve success, so upskilling oneself is never a bad investment. It’s good to know something about everything, but ultimately one needs to know everything about something.
Some skills will be brought in through hiring staff, others through outsourcing and in some cases through strategic alliances.
5. Remember that no goal is static
One of the most important things to always remember is the goal, and that the goal is dynamic; it will have to be adjusted along the way. Business leaders can therefore celebrate the small victories fully aware that there is more work to be done. Achieving temporary success is easy, especially with all the tenders around, but building a sustainable business and staying on top requires persistence and hard work.
6. Your top tool is in your head
It’s all in the mind, backed by passion and a strong desire to succeed. If anything, business leaders need to train themselves to be uncomfortable with the status quo, not to get too comfortable with the present.
Why Not Consider The Acca Qualification For 2019?
ACCA professionals are more than accountants. They think holistically, consider challenges in the context of business and have strong strategic and leadership skills. Visit www.accaglobal.com for more information.
Taking Care Of Mental Health Is Powerful, Not Weak
Charlamagne Tha God talks success, anxiety and mental health.
It’s time to open up. No matter what you’re dealing with, you’re not alone.
There is nothing shameful about having anxiety. Think about this acronym for FEAR – you either Fear Everything And Run or Face Everything And Rise. The more you confront the things in your past you don’t want to do with, the more you’ll be able to move forward. So, are you going to run from your fear, or face it?
On today’s episode of The School of Greatness, I talk about anxiety and PTSD with a man who has become an unofficial mental health advocate: Charlamagne Tha God.
New York Times bestselling author Charlamagne Tha God is best known for being co-host of the nationally syndicated hip-hop iHeartRadio program “The Breakfast Club.” He is also a social media influencer; an executive producer with his own production company, CThaGod World; and co-host of the popular podcast Brilliant Idiots.
Charlamagne says that refining his life’s mission and examining his past helped him take control of his anxiety.
Don’t allow anxiety or depression to cause you to keep suffering. Learn about Charlamagne Tha God’s mental health struggles and what he did to restart his life on Episode 721.
This article was originally posted here on Entrepreneur.com.
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