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Why Smart People Don’t Multi-task

Multi-tasking is really tempting. It’s also really bad for you.

Travis Bradberry

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You may have heard that multi-tasking is bad for you, but new studies show that it kills your performance and may even damage your brain. Every time you multi-task you aren’t just harming your performance in the moment; you may very well be damaging an area of your brain that’s critical to your future success at work.

Research conducted at Stanford University found that multi-tasking is less productive than doing a single thing at a time. The researchers found that people who are regularly bombarded with several streams of electronic information cannot pay attention, recall information or switch from one job to another as well as those who complete one task at a time.

A special skill?

But what if some people have a special gift for multi-tasking? The Stanford researchers compared groups of people based on their tendency to multi-task and their belief that it helps their performance.

Related: Why Multitasking Isn’t Much Good To Your Brain

They found that heavy multi-taskers — those who multi-task a lot and feel that it boosts their performance — were actually worse at multi-tasking than those who like to do a single thing at a time. The frequent multi-taskers performed worse because they had more trouble organising their thoughts and filtering out irrelevant information, and they were slower at switching from one task to another.

Ouch.

Multi-tasking reduces your efficiency and performance because your brain can only focus on one thing at a time. When you try to do two things at once, your brain lacks the capacity to perform both tasks successfully.

Multi-tasking lowers IQ

Research also shows that, in addition to slowing you down, multi-tasking lowers your IQ. A study at the University of London found that participants who multi-tasked during cognitive tasks experienced IQ score declines that were similar to what they’d expect if they had smoked marijuana or stayed up all night. IQ drops of 15 points for multi-tasking men lowered their scores to the average range of an eight-year-old child.

So the next time you’re writing your boss an email during a meeting, remember that your cognitive capacity is being diminished to the point that you might as well let an eight-year-old write it for you.

Brain damage from multi-tasking?

It was long believed that cognitive impairment from multi-tasking was temporary, but new research suggests otherwise. Researchers at the University of Sussex in the UK compared the amount of time people spend on multiple devices (such as texting while watching TV) to MRI scans of their brains. They found that high multi-taskers had less brain density in the anterior cingulate cortex, a region responsible for empathy as well as cognitive and emotional control.

While more research is needed to determine if multi-tasking is physically damaging the brain (versus existing brain damage that predisposes people to multi-task), it’s clear that multi-tasking has negative effects.

Neuroscientist Kep Kee Loh, the study’s lead author, explained the implications:

“I feel that it is important to create an awareness that the way we are interacting with the devices might be changing the way we think and these changes might be occurring at the level of brain structure.”

Related: Celebrating The Multi-Faceted Woman

The EQ connection

Nothing turns people off quite like fiddling with your phone or tablet during a conversation. Multi-tasking in meetings and other social settings indicates low self- and social awareness, two emotional intelligence (EQ) skills that are critical to success at work. TalentSmart has tested more than a million people and found that 90% of top performers have high EQs. If multi-tasking does indeed damage the anterior cingulate cortex (a key brain region for EQ) as current research suggests, doing so will lower your EQ while it alienates your co-workers.

Bringing It All Together

If you’re prone to multi-tasking, this is not a habit you’ll want to indulge — it clearly slows you down and decreases the quality of your work. Even if it doesn’t cause brain damage, allowing yourself to multi-task will fuel any existing difficulties you have with concentration, organisation and attention to detail.

Award-winning co-author of the best-selling book, Emotional Intelligence 2.0, and the co-founder of TalentSmart -- a consultancy that serves more than 75 percent of Fortune 500 companies and is a leading provider of emotional intelligence tests, training and certification.

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Company Posts

Travel At The Touch Of A Button

The revolutionary Travelit app has been developed for the global marketplace to meet your business travel needs.

Tourvest

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Travelit has launched an easy-to-use mobile app that simplifies the trip approval process, provides a full trip itinerary and assists in management of travel expenses.

“The app is designed in South Africa, for the African and global marketplace,” says Wayne Muirhead Chief Sales Officer at Travelit. “We have developed the app locally with our own developers, and opted not to use a white labelling solution.”

The app interface enables the requirements of travellers, approvers, users, as well as finance and procurement role players to be met so each trip is seamlessly planned and executed.

Stress-free financial administration

“Expense management is an integral part of the complete travel cost; businesses want to understand their complete travel bill,” says Wayne. This is why the app incorporates features that facilitate:

  • Capturing of photographs of receipts real-time
  • Immediate allocation of expenses to the correct description
  • Uploading expenses for workflow approval
  • Attachment of an expense to a travel trip, or generating a non-travel related expense.

Simplified trip approval process

In addition, approvers’ features enable simple visibility into the trip’s cost and details:

  • Approval of booking requests
  • Trip confirmation once trip has been successfully approved
  • Managing alerts — approval notifications, pre-trip notification as well as travel notifications
  • Out of office activation for approvers.

Related: How Travelit Makes Travelling Affordable For Small Businesses

Trip management made easy

With Travelit’s new app, travellers have the ability to update, create new profiles directly from their phones and update and store all their information, including:

  • Updating of profile details
  • Personal information
  • Visas, passports, meal types, seating preferences
  • Loyalty programmes.

As a traveller, when you are travelling, you require information, updates and access to your travel documentation in real time. The Trip Manager function provides you with this through the following functions:

  • View current, pending and past trips
  • Trip itinerary information
  • View trips that are awaiting approval
  • View supplier vouchers
  • Locate properties via the Map option
  • Boarding passes are available
  • Real-time alerts to travellers.

Related: Save Up To 25% On Your Travel Costs

Happy travels

“We have done a soft launch with the app and offered it to strategic users and clients within our ecosystem,” says Wayne. These corporates have enjoyed the functions within the app, such as:

  • Real time information for the traveller (itineraries, vouchers, boarding passes)
  • Approval notifications and the approval capability
  • Notifications
  • Contact information for the consultants after-hours, and assistance
  • Access to the traveller profile to ensure their data is updated and correct
  • Check-in to the airline.

The Travelit app is available in the Google Play Store and iOS Store. Travelit will make monthly app releases by offering users ongoing functionality and features.

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Company Posts

Access To The Best In Travel Excellence

As a global company, business travel plays an important part in Hatch’s successful operation. Yolandi Coertze, facilities manager at Hatch, explains how switching to Travelit changed the way they travelled forever — for the better.

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Multinational engineering consultancy, Hatch requires a travel partner that provides easy access to its regional and international offices for meetings, conferences and client engagements. This is why Hatch chose Travelit, and has since experienced reliable and consistently superior service, says Yolandi Coertze, facilities manager.

“Travelit allows us to have the flexibility in terms of work sharing with global offices and makes it possible for us to attend to our client requirements in a professional and efficient manner.”

Here’s how partnering with Travelit has helped Hatch soar as a market leader.

What have Hatch’s biggest business travel challenges 
been to date?

Our biggest challenge has been to provide our travellers with an easy booking solution that gives them the best options available at a glance, in line with our travel policy for their travel arrangements, without taking up valuable time when booking their travel. In addition, managing cost against convenience and ease of travel is an ongoing challenge.

Why did you start using Travelit?

We were in the market for an online booking solution. Travelit made an impressive proposal by building the system around our specific needs and requirements. They incorporated our travel policy guidelines, while offering us an easy-to-use booking system which decreased our monthly expenditure. The platform also allows us to manage our travel more effectively.

Related: How Travelit Makes Travelling Affordable For Small Businesses

How has Travelit made doing business easier?

We have seen a big change in travel behaviour and travellers are more aware of unnecessary costs that can be avoided when booking travel. Travel booking time (once travel bookers became used to the system) has also decreased, which allows travel bookers to utilise the extra time 
more efficiently.

What benefits have you experienced as a Travelit client?

We have seen a big decrease in our missed savings, which means that our travellers are booking in line with our travel policy by utilising the parameters that have been set up in Travelit. Our contracts with certain suppliers are also maintained on the Travelit platform, which allows us to utilise the lowest rate to keep in line with our travel policy. The ease of booking online at any time when travel is required is an additional benefit. We have reduced our paperwork by being online, and uploading data into our accounting system has made the process simple and efficient.

Why would you recommend Travelit to other businesses?

Travelit is efficient in terms of booking travel, cost-effective and allows for flexibility where required.

What makes Travelit the best in the market?

  • Multi-leg international routings
  • Travel behaviour reports
  • Alternative solution to bill-backs
  • Tracked booking patterns
  • Accommodation feedback solution
  • Comprehensive fare calculator.

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Company Posts

Beyond Business Class

RwandAir, the national carrier of the Republic of Rwanda, is reputed for its excellent on-time performance, customer service and safety – and it has one of the youngest fleets on the African continent.

RwandAir

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Vital Stats

RwandAir has just celebrated yet another big milestone as the airline continues to expand its network. “Our aim is to provide to our customers seamless and better connections on the continent and beyond. Abuja and Cape Town come in as a boost to the different economies in terms of tourism and trade on one hand and enhance bilateral partnership between our countries on the other,” beams Chance Ndagano, previous CEO of RwandAir.

RwandAir, an IATA member, recently renewed its IOSA certification and has been ISAGO and EASA certified. With a fleet of twelve aircraft, including two wide-body Airbus A330 acquired last year, the airline currently reaches out to 26 destinations across East, Central, West and Southern Africa, the Middle East, Europe and Asia.

Related: ‘Shark Tank’ Investors Reveal Top 5 Tips To Make Your Business Famous

Rapid African advancement

Launched in December 2002 as RwandAir Express, RwandAir is among the continent’s the fastest-growing airlines, despite its recent entry into the market. Since its first flight took off, RwandAir has boasted unsurpassed, safe and reliable service, operating from the city of Kigali.

The Rwandan airline aims to connect Rwanda with the world and vice versa. This goal is being achieved through its network that currently covers a number of cities throughout Africa, Europe, Asia, and the Middle East. RwandAir’s most popular flight routes include flights from Johannesburg to Dubai, London and Mumbai.

A year of successes

Recently, RwandAir started flights from Kigali to Mumbai, London (Gatwick) and Brussels as well as Dakar from its new hub in Cotonou. The airline also introduced flights to Abidjan, Libreville and Brazzaville from its Cotonou hub. In May 2017 the airline started flying direct from Cape Town to Harare.

This year the airline will be introducing new routes to Addis, Tel Aviv, China and New York.

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