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No Successful Salesperson Is Too Proud To Use Any Of These 12 Shameless Tactics

There is nothing wrong with “returning” a call the prospect said they were going to give you but, apparently, has forgotten to.

Gene Marks

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You’re trying to get ahold of that prospect but he’s not returning your calls or your emails. Maybe you’re reaching out to a cold lead. Or maybe all you want is an update.

  • Is he interested or not?
  • Is he buying or not?
  • Is he moving forward on that quote you sent him, or not?
  • Should you write him off your list so you (and he) don’t waste any more time?

You’re not selling snake oil. You believe that your product or service will help him. If he’s not interested that’s fine – all you want is the courtesy of a reply!

I’ve been there. You’ve been there. So, what can you do? After 20+ years of selling I’m going to tell you what: You grow a thick skin and resort to a few shameless sales tactics.

These are real-life things that I have done, and still do, shamelessly. Because they work, not all the time but enough of the time. Sure, I may risk going to hell for doing any one of these, but for now I’m still sleeping like a baby.

Related: 6 Sales Secrets To Turn A Rookie Into A Sales Superstar

1For starters, ignore his office number and call his cell phone

You got the number from his signature on one of his emails, so it’s not exactly private. You call that phone early in the morning or as late as PM. When he picks it up you act surprised and say “Oh Dave, I’m so sorry, I thought this was your office line and I was just leaving you a message….you know…about that open quote?”

2Refer by first name

When you do call his office, ask for him by first name only. “Hi, I’m looking for Dave please?” Oftentimes, the gatekeeper/receptionist will just put your call through without questioning your familiarity.

3Say you’re “returning” his call

OK, this may be shameless lying. But on the scale of lying it’s pretty far down the list. You’re just “returning” the call he owes you by saving him the trouble of making it.

Telling the receptionist that you’re “returning” a call will get you right through almost all the time.

If the prospect confronts you (which is unlikely, because he doesn’t remember who he called or didn’t call), at worst it will be “Hey, I never called you.”

Blame it on a mistake with something like “Someone here said you did, I’m sorry.” Then move on as if he reached out to you with “I was under the impression that you needed help with…..”

Related: The Personalities You Should Engage To Be Better At Sales

4Send him the same email twice, about five minutes apart

laptop-computer

Then apologise in the second email saying the first one “bounced back” and you’ve been having email issues. Did he receive it?

5Send him six duplicate emails all at the same time

Then you wait two minutes and send him a 7th email that profusely apologises for the other six. Say there was a glitch with your email software and, oh by the way, how about that open quote?

6Email him with the subject line “Are You OK???” (include the multiple question marks too)

You ask if he’s been ill or if there’s been another problem. You emote sympathy and concern. Of course, you’re not concerned – or sympathetic – but there’s a fair chance he’ll reply when he thinks you are. Then you emote great relief and ask him about the status of your open quote.

Related: Playing Rocking Tunes In-Store Will Boost Customer Sales

7Find his boss

Troll online until you find out who’s the VP for his division or someone else in a superior role. Email the VP with the same concerned subject line. “I just want to make sure Dave’s OK,” you write. “We were talking and then he went silent so I’m concerned.

Can you please let me know?” Chances are the boss will forward that to Dave. Remember, you’re not harassing. You’re just a concerned colleague, right? Right.

8Change your domain

Setup email addresses from other domains, like Google, Hotmail, Yahoo, etc. Then send him an email from those domains. It’s possible his spam filter is stopping stuff from your domain.

9Spam him

Yes, that’s right: I said spam. But it’s a light spamming. You create a list of people in your database who will be sent a template email maybe 3-4 times a year.

This is not a newsletter or a packaged marketing thing that would normally need someone to opt-in. It’s just some type of check-in, no different than if you were sending them an email check-in individually, but in bulk.

When you get a response that you don’t like (“remove me from your list”) you take action accordingly. But hey…at least you finally got something! And you’ll be surprised, too. By doing this you’ll get others who will reply with something like “this kind of fell of the radar, but we’re ready to talk again.”

Related: 7 Simple Ways To Close More Sales

10Text him

cellphone-text

Yes, go ahead and text him. A quick message of concern – “Hey Dave, sorry to have to send you a text but my emails aren’t getting through to you. Are you OK?”

11Message him on LinkedIn or Facebook

For some reason, people seem to reply to these more so than a typical email. They also seem to get caught less frequently in spam filters.

Speaking of spam filters, you cite this as the reason why you’re emailing him on LinkedIn/Facebook. “Not sure if my other emails were getting caught in your spam filter so….”

12Tweet at him

If he’s a Twitter person, then tweet him. Make it informational, like “Hey Dave…here’s a great article you might enjoy. Are you available to speak?” Follow him on Twitter and if he follows you back (ding!) then send him a direct message. Sometimes people pay more attention to their Twitter feed then their email.

Shameless? Yes. Effective? You betcha.

This article was originally posted here on Entrepreneur.com.

Gene Marks is president of The Marks Group PC, a ten-person Philadelphia-based consulting firm specializing in sales and marketing technologies. Gene is the author of six books, most recently The Manufacturer's Book Of List (CreateSpace - October, 2013).

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1 Comment

1 Comment

  1. sheryl

    Apr 21, 2016 at 16:17

    Good day, I’m a new sales agent and never thought I could sell anything because I was shy and didn’t have the guts to approach people. Recently I find myself just selling my product everywhere even when i’m doing my grocery. I suddenly have a lot of ideas to improve businesses that I see. I want to sell my ideas but don’t know how to.

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Techniques

5 Signs Your Customers Have Questions You Aren’t Answering

You may be causing confusion somewhere in the customer journey. And confused customers don’t buy.

Sujan Patel

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When you come to my website, the first thing you see is me, a description of what I do and a button that encourages you to click on it. There are no surprises, no guessing where you should go next. I’ve laid it all out right in front of you.

Not all businesses make things this clear. Some have too much clutter on their homepage, overwhelming visitors with information. In fact, 75 percent of consumers polled in research by Stanford said that they judged a company’s credibility by its website design.

Such lack of clarity doesn’t apply just to websites. This could be a problem in your emails, your sales process, even your physical stores. And a  lack of clarity is troubling, because it confuses your customers, and confused customers don’t want to buy from you.

You need to make sure your business is focused on ensuring a positive experience. That means making sure no customer question is left unanswered.

Not sure if your business is suffering from a lack of clarity? If you recognise any of these five signs, there’s a good chance your customers are confused.

1. Your website stats seem off

We tend to assume that most people know what to do when they come to a website. But if your website is unorganised or cluttered, customers may not know where to go when they get there.

Maybe the customer wants to call you, but your contact information is buried. Or maybe he or she wants to purchase a product directly off your site, but the checkout process is too clunky.

If something on your website is off, your stats are going to show it. You’ll probably see a lot of visitors but not a lot of return visitors, and the amount of time they spend on your site may be low.

So, how do you fix it? Go through your website with a fine-toothed comb. Have someone unfamiliar with your site go through it and give you feedback. Put yourself in your customers’ shoes and look at the site from their perspective. How can you make their experience on your site as smooth as possible?

Related: How To Win Trust And Wax Sales

2. The customer is indecisive

When customers are in the decision phase, you want to do everything you can to seal the deal and push them along with their decision. If they’re waffling or can’t seem to make that decision, there’s something wrong.

It could be that they don’t have all the information they need. If they’re confused about something, it’s your job to set their mind at ease. Make sure you’re open with your customers, and offer help with any questions or concerns they might have. FAQs, live chat options, videos and product resource pages can help tremendously here.

3. The customer doesn’t know how to use the product

customer-products

Is there one question that keeps coming up again and again from your customers? If you’re constantly getting the same question about your product or service, the answer needs to be clearer.

Customers shouldn’t have to call in to your support team for simple issues. You need to make it easy for customers to use your products and services. That means offering to help set things up for them and properly onboarding and training them in your product’s use. The more you can prepare your customers and anticipate their needs, the more satisfied they’ll be.

4. The customer is complaining

According to a survey by American Express, seven out of ten consumers in the United States have spent more money to do business with a company that offers great service. Excellent customer support is key to the success of your business, and without it, customers will be unhappy.

When customers are unsatisfied with the level of service they’re receiving, you’ll hear about it. If you’re getting a lot of complaints or seeing a lot of product returns, there’s probably something wrong.

To avoid getting an earful, you need to get to the root of the issue and find out the cause of your customers’ unhappiness. Is it your customer service team? Slow shipping times? Or something deeper? You may be causing confusion somewhere in the customer journey.

Related: How You Can Guarantee Customer Satisfaction

5. Sales are down

If you aren’t selling, something is wrong. It’s as simple as that. If sales are consistently on a decline, you need to go back and find out where the problem is.

Customers want to know what they’re getting into when they make a purchase. You need to make it clear what you offer, why customers should buy from you and how exactly they can go about buying.

The key here is clarity. Customers aren’t going to jump through hoops to purchase your product. You need to guide them through the sale by ensuring their questions are answered before they’ve even asked them.

This article was originally posted here on Entrepreneur.com.

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Company Posts

On Top Of Their Game

Innovative and focused on always providing superior solutions to the energy sector, Karebo Group works with top-quality providers to ensure 100% service delivery to its clients.

TomTom Telematics

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As a provider of dynamic professional services and products to the energy sector, Karebo Group’s core focus is delivering high-quality services and products to its clients.

“Our team has a long-standing and proven track record within the energy market,” says Ravi Govender, owner of Karebo Group. “Our in-depth knowledge and experience enables us to offer innovative and superior solutions to our clients. As a team, we thrive on the intellectual challenges that energy markets present.”

Karebo Group’s value proposition is to always deliver within time and budget, 100% customer commitment according to contract; operations must deliver consistently; and the entire team must be committed and 100% professional in delivery.

Because Karebo Group provides a turnkey solution to its clients, managing its own fleet enables the team to provide the best and most efficient service possible. “We’ve learnt the benefits of controlling the entire value chain,” says Ravi.

“In the past we have outsourced our logistics, and it impacted both our costs and our service delivery. By managing our own fleet, we can reduce costs and have happier clients.”

Cost-effective solutions

Karebo’s customers face significant challenges related to energy costs, which means it’s essential for the business to offer its solutions as cost-effectively as possible. Controlling transport and logistics costs is one way to do this, but it’s just one factor that the business considers. “We have solutions for all of the cost challenges that our customers face,” says Ravi.

Related: Is It Time To Consider Renewable Energy To Power Your Business?

“The problem is that while these solutions have a great return on investment, the ability to raise or channel capital to them is a challenge. General market conditions are also contributing to the indecision on allocating limited capital to these projects.”

In response, Karebo has overcome many of these challenges by assisting its customers to raise their own capital for projects. “We have moved the conversation from a CAPEX conversation to an OPEX conversation,” he explains.

The TomTom Telematics Difference

In order to keep its own operating expenses as lean as possible, it’s essential for Karebo to work with suppliers who understand their business and its needs. “We’ve been working with TomTom Telematics for three years and in that time we’ve reaped the full benefits of using the system to its full potential.

“WEBFLEET’s features include loading orders, geofencing, tracking and reporting, all of which have assisted us in optimising routes and working efficiently to see more customers, thereby increasing productivity.

“The order dispatch features via navigation device enable our teams to keep to their schedules, while address-visit reports help our teams to be more efficient by eliminating unnecessary visits to the same locations. The onboard navigation system also assists in communicating with our teams via a messaging service — teams can message our head office via the system if they need immediate assistance with correcting addresses or if any vehicle maintenance required. In addition, head office has a full view of the location of all of its teams across Africa, at any given point in time.”

According to Ravi, TomTom Telematics has played a significant role in the overall business, not just in terms of monitoring vehicles, but on bottom line costs as well.

“We chose TomTom Telematics based on its services, which met our specific requirements. Thanks to WEBFLEET, our company has seen a reduction in fuel costs, increased productivity and vehicle maintenance costs have been reduced as we place all driver behaviour reports on our company chat to correct driver behaviour.”

The leading edge

Ravi Govender was part of the national steering committee that put together the M&V framework that the original Eskom DSM programme was measured against. He also led the UKZN M&V team from January 2002 to December 2003 before joining Karebo in 2004.

Related: How do I start a retail energy business with Eskom being the only provider in South Africa?

Since joining Karebo, Ravi has ensured that his passion in developing solutions that transform and promote DSM has helped to place Karebo at the forefront of energy efficiency in South Africa.

Under Ravi’s leadership, Karebo has been focused on increasing the penetration of DSM in the South African environment and beyond. As a result, Karebo has been involved in several notable projects in this arena, including developing the framework and methodology to develop and implement large-scale mass rollout programmes.

Karebo pioneered the mass rollout of CFLs for Eskom and through this foundation several other programmes that been implemented, from the mass rollout of solar water heaters and residential mass rollouts, to developing the first large-scale LED programmes that were funded by Eskom. At that point it was the first and largest LED rollout approved anywhere in the world.

Karebo was also involved in both of Eskom’s Residential Mass Rollout phases; was contracted by the World Bank to assist Malawi on an advisory basis for the first CFL programme rolled out in that country; and was recently appointed by the EU through the European Commission to implement Solar Power Lighting to Communities and Schools in Lesotho.

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Techniques

How To Win Trust And Wax Sales

Small changes to your ecommerce platform could transform your turnover.

Daniella Shapiro

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ecommerce

Any ecommerce business venture is risky. Your products are not going to walk off the site by themselves from day one.  You have done your market research. You have identified and targeted consumer needs. You believe in your product.

What you need now is for consumers to believe in it too. But that is not enough. Your consumers also need to believe in you and your brand. Your ecommerce platform is the vehicle which allows the consumer to experience an insight into the quintessence of you, your product, and your brand.

Take your ecommerce experience from ‘what?’ to ‘wow!’.

The voice

Your ecommerce platform is a place that gives you, your brand and your products a voice. Your voice needs to speak out and tell your story. How you came to this point with your product. How and why you know it is the best on offer. Who you are.

What your brand stands for. Drive engagement with your voice through blogging. Show your investment in remaining relevant and meeting consumer needs. Invite feedback to build diversity and growth. Your products need a voice too, but they cannot speak for themselves. Let customers know your products’ worth by offering clear, detailed, jargon-free descriptions.

Give your customers pictures. Lots of them. From every angle. Show what you and your products are made of. Bring your products right into the customer’s home. If your products have got it, flaunt it. Convey an effective message that unites you as creator, your creations, and the lifestyle your brand is offering.

Authenticity, honesty, and clarity of purpose will connect the consumer to your brand in a real and relevant way.

Related: The Future Is Now – Ecommerce Retail Trends For 2019

Tell all, on call

Respond to consumer enquiries with as little delay as possible. These are personal interactions with the consumer that build relationships. Excellent customer service boosts positive feedback. Aim to provide as much detailed information about your business as possible. Be transparent, and proud of it.

An FAQ section is professional and helps address recurring questions regarding your products, services and business practices. Use the opportunity to provide further info about your brand’s integrity and professionalism. Refer to certifications and licenses. FAQs indicate honest, reliability and well-established business procedures, which further builds consumer trust. 

The allure of secure

A steadfast returns policy cuts the risk for consumers when making a purchase. It is far easier to commit if you are assured you can return the product with a full money back guarantee. Make this policy evident from the outset. Include a link to your returns policy on your landing page. Address all returns related queries in your FAQs. Consumers will also trust your ecommerce platform if you guarantee safety and security of information.  

Less is more!

Shipping costs are a turnoff. Many consumers abandon their carts just at the finish line because of this final hurdle. So, offer free shipping and seal the deal. Discounts and sales items must be in your face. Feature deals and reductions on your landing page with hard-to-miss, easily understandable images of slashed prices. Build some buzz around sales items with a sense of urgency.

Small trial samples in exchange for email details or a quick survey are another sweet deal. Everybody loves a sample. And you score business leads to follow up. The info you gather can help you to personalise user experience, and fine tune focused target marketing.

Related: Tips On How to Build Your First Ecommerce Business

That big red button

We have all encountered an enticing call-to-action button. One that offers the promise of a new start, that opens doors, that kicks in the rush of actualisation. A CTA that makes the customer feel like that button has their name on it is what it’s all about. ‘Buy Now’, ‘Add to Cart’, ‘Get Started’. The brand and lifestyle you are selling needs its own effective CTAs. They are the final frontier between deliberation and diving in.

The quick or the dead

First things last: Your ecommerce site had better load, and fast. This is vital. Already, 5 years back, failure to load with sufficient speed meant 1.73 billion GBP in lost sales. Consumer impatience is a fact. There are loads of options out there. Don’t be left dead in the water.

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