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How Quantum Physics Can Boost Your Business

Two Dolphin Bay staff members explain how you, too, can light the fire of fresh motivation among your employees.

Bertus Coetzee

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Quantum-Physics

When the MD of local chemicals manufacturer Dolphin Bay, Bertus Coetzee introduced the idea of ‘quantum entanglement’ in a staff workshop earlier this year, he had no idea of the enthusiasm he would ignite.

Almost every staff member experienced an ‘Aha!’ moment, realising that quantum entanglement provided a powerful lesson in how to optimise their performance.

1. Connected to your colleagues

Quantum particles are the tiniest known particles of various kinds, including photons, and “quantum entanglement” refers to particles that, once connected, remain connected even if they move far apart. If one does something, the others seems to know about it, and react, instantaneously.

Related: 5 Innovative Ways to boost Your Small Business

“The implications are that if one thing changes within a company, there is a ripple effect,” explains Dolphin Bay chemical lab manager Navi Moodley. “The business culture I help to create, through my words and actions, has an immediate impact on my colleagues.

“To give a practical example, if I am developing a new chemical product and do a perfect job, this improves the lives of everyone in our team, from factory manager to salespeople and their customers.”

These realisations give Navi fresh motivation to do his best all the time, “because they give me perspective on the power of my actions,” he says.

Marlize Jacobs, the finance and admin manager at Dolphin Bay, points out that quantum entanglement highlights the importance of being happy in your job. “If you are unhappy, it will be almost impossible to contribute in a positive way, which will affect the entire system negatively,” she says.

“We all need to ensure that whatever we do is correct, well-conceived and positive.”

2. Faster than light

Speed-of-light

Previously, scientists believed nothing could move faster than the speed of light – the “cosmological speed limit”. However, experiments have shown that the communication between entangled quantum particles is even faster. In fact, it is instantaneous.

Navi explains using another metaphor. “It may seem that two staff members are separate, but we are more like two sides of one coin. This is why what happens to one person, happens to others, with no time lag.”

Instantaneous communication seems positive, but communication of the wrong messages can cause instant derailment from a company’s real mission. The way to overcome such problems is through communication, says Marlize.

“Communication is the glue holding a company together. As an individual, make sure you communicate thoroughly, professionally and accurately, and never make any assumptions! This will result in a purely positive effect.”

Related: How the Publicity Business Model Boosted their Profitability

3. Distance is no object

Confounding all conventional logic, entangled quantum particles remain connected, even if they are at opposite sides of the galaxy.

Dolphin Bay is divided into three geographical areas – Mossel Bay, Sabie and Durban – in order to service clients all over South Africa.

“Despite the distance between us, we are connected due to our common goal – to contribute positively to the well-being of the company,” says Marlize. “This emphasises how important it is for us all to buy into the company culture.”

For Bertus, quantum entanglement emphasises the leader’s responsibility for establishing an inspiring culture and vision.

“Business leaders are like ‘entangled’ particles with a strong influence. At Dolphin Bay, our vision is founded on integrity and service. Our staff are extremely motivated by this vision, and when making decisions I take continuously take their input into account.

“For me, ‘quantum entanglement’ provides a metaphor for creating a dynamic company in which we all do our utmost, and together we reach heights we could otherwise not have imagined.”

Bertus Coetzee is the Owner & MD of Dolphin Bay, a leading supplier of wood preservative chemicals in Africa. He has overseen the fast but consistent growth of the company. Bertus describes himself as “a cautiously optimistic capitalist”, and draws a constant stream of inspiration from people who inspire him, and perspectives he finds intriguing. He is energised by running a business dedicated to client service, but this alone is not enough, he says. “knowing we can make a difference is so important. Business should have a positive, lasting effect in other people’s lives. This the vision that really makes me jump out of bed every morning.”

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Increasing Productivity

How To Build Organisational Wealth Through Increased Efficiency

Using the right business systems can allow your staff to become more efficient through best-practices and better process flows.

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As your business grows, the demands of running and managing all its parts increase. Fortunately, technology can help you standardise, streamline and adapt your operations in order to meet these increased demands. Let’s have a look at some of the ways in which you can increase efficiency to build your organisational wealth.

Integrated business units

It can be difficult to get a holistic view of what is going on in your business if information is floating between different departments and/or locations. Manually pulling data together can be very time consuming, causing delays and leaving greater room for human error.

Related: How To Improve Your Business Productivity And Efficiency With Help From Tech

By implementing an integrated business management solution, you can significantly increase efficiency among all your business units, allowing departments to easily share and access information. This real-time, inter-departmental integration allows you to get a birds-eye view of the performance of your business at the click of a button.

Business process automation

You can significantly save time by automating key business processes with an Enterprise Resource Planning (ERP) system. Accounting, for example, is much easier when details of all transactions are quickly and automatically shared between departments (no need to manually upload or download information).

Automation will enable your teams to respond to customer enquiries with alacrity and maintain optimal stock levels. Through automatic alerts and responses, relevant managers will be notified when stock reaches predetermined minimum levels. When these levels are reached, purchase orders for replenishment stock are automatically generated.

Automation also enforces consistency in your business’s day to day operations by following local and industry best-practices built into the system.

Synchronised customer data

The success of any small to medium sized business depends on getting new customers and providing excellent products and services to existing customers. Collating and sharing customer data across all departments is essential for effective customer service. SAP Business One, for example, provides the tools to track and manage the entire sales process, from initial contact and invoicing through to project management and after sales support – playing a pivotal role in customer retention management.

This complete view of past, present and prospective customers, along with historic purchases will help you to better understand your customers’ needs, behaviours and preferences. This will enable you to respond to clients effectively in order to boost satisfaction levels, increase sales, maximise profits and ultimately promote client retention. In addition, your marketing team can better plan campaigns based on insights from accurate data about prospective and current customers.

Related: 101 Efficiency Hacks For Busy Entrepreneurs

Instant access to information

You have to be able to plan properly to stay ahead of your competitors. Having access to up to date, relevant and accurate business data removes the guesswork and empowers employees to make informed business decisions. With an integrated business management system, you will be able to better manage your cash flow and stock holding with a real-time overview of current stock levels, orders in process and outstanding payments. This, in turn, will save time and allow you to better manage your procurement process and help build organisational wealth.

Who doesn’t like it when a plan comes together and things are working well? Working smarter and better – not harder – is what increased efficiency is about. Your teams will share the benefits of increased efficiency as you grow your organisational wealth together.

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Increasing Productivity

Mi Casa Es Su Casa: Achieving Positive Corporate Culture

How to achieve positive corporate culture in a group company.

Greg Morris

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According to management consultant Peter Drucker: ‘Culture eats strategy for breakfast’. And there’s a good chance of this being true, especially since studies have shown a direct correlation between a strong, positive organisational culture and a business’s financial success.

The importance of culture

Prof JL Heskett writes in his 2011 book, The Culture Cycle, that a positive culture can make as much as a 20-30% difference in company performance, when compared with “culturally unremarkable” opponents.

Culture is also a form of protection – strong competitors may be able to copy a strategy, but can’t duplicate a culture. Indeed, when things go wrong in the economy, public opinion, or even the strategy itself, a company’s culture can serve as a safeguard against these, because employees are faithful to it.

But… while culture is a remarkable thing, it’s difficult to define and attain.

Related: A Culture Of Discipline Critical For SMMEs To Thrive

The definition of culture

Company culture is traditionally interpreted from a corporate perspective, to include the principles, opinions, basic assumptions, and mindsets that are shared by a group. But these don’t hold any value if they aren’t entrenched in a company’s processes. This is why culture is also about action.

A company can’t create an intelligible culture without people who a) agree with its core values or b) are prepared to commit the time needed to.

Further, those employees who succeed in a company are generally those who most closely associate with the culture. If the principles and ideals of an organisation are shared, a strong culture can even support recruitment through self-selection.

As a result, leaders should spend as much time determining, collaborating on, and communicating culture as they do on strategy.

Culture in a group company

With different and broad-ranging companies working together, the goal of building and sustaining culture in a holding company can be trickier than in other organisations.

In cases like this, it’s critical for every company in the group to hold onto its own distinct culture, in ways that fit the greater business.

Simultaneously, the parent company should create a culture for all of the holding companies to attach to. Because, without a uniting mechanism, real integration can be difficult to accomplish.

The problem is: which culture is the priority? The composition of a group company evolves as it acquires and sells different companies, so a root culture is necessary; one that current and new subsidiary cultures can buy into.

Related: The 7 Culture Pillars That Will Skyrocket Your Start-up To Success

Where to start

  1. Develop a set of principles, behaviours, and motivators for culture, and define what these mean practically.
  2. Write a positioning statement to share what the organisation stands for, both externally and internally. For example, Google’s is “organising the world’s information and making it universally accessible and useful”.
  3. Generate a motto that summarises your culture. Google’s is: “Don’t be evil.” In other words: do positive things for the world, even if it means letting go of some short-term wins.
  4. Communicate these messages widely and repeat them continuously. (As obvious as this sounds, many group companies make the mistake of not communicating values to subsidiaries.)
  5. Invest time and resources into smoothing out the cultural differences every time a new company is acquired. This is important because an implosion of combined cultures can cost valuable talent, customers, or worse.
  6. Teach the culture. Not just through induction programmes for new employees, but through ongoing events, reminders, collaborations, and other ways that remind people what the culture looks and feels like.
  7. Share and ingrain the group’s root culture, as an element of unity.

The heart of the matter?

Peter Drucker highlights a potent triad in organisational transformation: Strategy, capabilities, and culture. He says that all three must be created together, aligned, and designed to be supportive of one another. This is more complex in group companies but, with strong communication and high levels of collaboration, a clear and productive culture is possible.

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Increasing Productivity

Why Deadlines Aren’t As Great As You’d Think For Creative Work

Be careful about how much time pressure you put on yourself.

Nina Zipkin

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Do you ever find yourself staring down at a deadline and just freeze? There is something to be said for setting a schedule for yourself and following through, especially when you are first starting a business, but recent research from Harvard finds that when you are dealing with creative pursuits, you need to give yourself enough time to breathe, otherwise you’ll just be doing busy work instead of actually building something that is truly innovative.

In an interview with Harvard Business Review’s Working Knowledge podcast, Professor Teresa Amabile said that during a hectic day, it’s possible to get a mistaken sense of creative energy powered by adrenaline simply because things were being crossed off a checklist.

“People who are under a lot of time pressure on a given day, actually feel very productive, they tend to feel very creative,” she said.

“But, here’s the interesting thing; they were actually significantly less likely to come up with creative ideas, or solve problems creatively on those days. They got a lot of stuff done, but they weren’t necessarily creative.”

Related: Follow These 8 Steps To Stay Focused And Reach Your Goals

She noted that in her research, people came up with the most creative solutions when they were working under low to moderate time pressure. So the next time you think about imposing an arbitrary deadline on developing new ideas, you might want to go easier on yourself.

Because feeling like you’re on a treadmill doesn’t only make your thinking more fractured, Amabile says that it also makes it tougher to find meaning in your work. So what can managers do to make sure that their employees always have time to innovate? Start with providing spaces where they can be quiet, focused and away from distractions.

“Let them understand the importance of what they’re doing, their own individual actions, and how that translates into something that will contribute to a customer need, to a societal need, to something that the company really needs to move forward,” Amabile said.

“Try to give people enough time for projects so that they can explore, so they can do that background research to get the information they need, and then so they can play with it somewhat. That doesn’t mean indefinite time frames, but it probably means longer time frames than people are usually given in most companies for most projects.”

This article was originally posted here on Entrepreneur.com.

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