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Top Recruiting Hacks To Get A-Players And 10X Your Business

“The ultimate throttle on growth… is the speed at which you can get and keep A-Players” – Jim Collins.

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Consistently hiring A-Players is one of the most critical enablers of 10X-ing your business. The only thing that ever turned a vision into reality is an amazing team. That’s why hiring is actually engineering your business’ destiny – for better or worse, depending on how well you hire!

The holy grail of hiring decisions is placing a person in a role when they are clearly going to nail it because they tick all 5 boxes below.

successful staff hiring

Related: 4 Steps to Hiring Killer Sales Staff

Hiring is fraught with risk. Making those judgments on a stranger after reviewing a resume and having 2x 1-hour interviews is like getting married the day after a second date. Yet that’s exactly what most hiring managers try to do! It’s crazy when you consider that the cost of getting a hiring decision wrong has been proven to be between 4X and 27X the annual salary of the role!

That’s also why hiring is such a great opportunity to win! If you hire better than the competition, you’ll kick their butts in the market place.

So here’s a nano-version of the top 17 hacks to up your hiring game (detailed version here):

The first few hacks are about prioritising the right sources of candidates. The reason this is the number 1 hack is simple. Bad data à Bad decisions à Bad hires. Good data à good decisions à good hires. The best way to get good data on whether a person will perform in a role is to have seen them in action.

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Related: How To Determine ‘Bad Fits’ During The Hiring Process

5 Hacks to build a kick-ass candidate pool

  • HACK#1: HIRE FORMER COLLEAGUES
  • HACK #2: HIRE A-PLAYERS’ FORMER COLLEAGUES
  • HACK #3: HIRE A-PLAYERS’ FROM TALENT POOL FIRMS
  • HACK #4: CONSTANTLY BUILD YOUR TALENT BENCH (stars you meet out and about)
  • HACK #5: ACTIVATE AMAZING TALENT SCOUTS

Beat Google and Apple

  • HACK #6: INVEST IN AN AMAZING TALENT PROMISE (find a way to be a more remarkable employer than Google or Apple, for a tiny group of slightly strange but awesome people)

Get to the best strangers, Fast!

  • HACK #7: USE SMART SCREENING REFERENCE CALLS
  • HACK #8: USE THE TRUTH SERUM
  • HACK #9: USE CAREER HISTORY FORMS (resumes are worse than useless; screen based on the data that really counts: performance!)
  • HACK #10: LOOK FOR THE ACHIEVER PATTERN 

Get really good data on role fit

  • HACK #11: USE A ROLE SCORECARD (hiring is procuring desired results)
  • HACK #12: USE WORK SAMPLE INTERVIEWS (test drive before purchasing)
  • HACK #13: USE INTERNSHIPS AND CONTRACT WORK (extended test drive)
  • HACK #14: USE CHRONOLOGICAL, STRUCTURED INTERVIEWS (create a total picture; get the data you really need)
  • HACK #15: DO TANDEM INTERVIEWS (cover blind spots)
  • HACK #16: REFERENCE CALL EVERY FORMER BOSS (truth serum)
  • HACK #17: BUILD LOADS OF FUN INTO THE PROCESS (you may as well!)
  • HACK #18: INSTITUTIONALISE ‘HOW WE HIRE AROUND HERE’ (if you succeed, you won’t be doing the hiring for long).

Related: The Key To Hiring The Best Employees

P.S.

The Scaling Talent Boot Camp will provide you with the tools and techniques to institutionalise world class recruiting to scale A-Teams. CEO’s, Investors and senior executives in early stage and growing businesses will benefit by attending this Boot Camp.

  • Date: 5 October 2016
  • Time: 10am-6pm
  • Venue: The Focus Rooms, Sunninghill, Johannesburg

Happy Scaling!

10X-e helps entrepreneurs 10X their business. 10X-e’s mission is to help talented entrepreneurial teams to Scale Up by giving them the knowledge, tools, and coaching they need to turbo charge their Scale Up toolkit. We help them implement the 12 core disciplines of Scale Up leaders through the 10X-e Management System. 10X-e was proudly created by Vumela and Edge Growth, two of SA’s big brands in entrepreneurship and venturing. Contact details: www.10x-e.com , 010 001 3715 , mchaitezvi@edgegrowth.com

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Building Customer Relationships

Are you working in a retail environment? Explore the Wits Plus online short course in Customer Relationship Building through the DigitalCampus.

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Most retail businesses agree that providing excellent customer experience is imperative for a retail store to be successful.

But what is customer experience?  According to Forrester, an independent market research company, customer experience is “How customers perceive their interactions with your company”.

They explain that good customer experiences have three relevant characteristics for the customer:

  1. They are useful, thus deliver value and meet customer needs.
  2. They are usable, so the value is easy to find and engage with.
  3. They are enjoyable, and emotionally engaging so people want to use them.

The customer ‘interactions’ are the two-way exchanges that customers have with the company. A customer will make a judgement as to whether the company meets their needs, is easy to use and enjoyable to do business with. These judgements happen every single time the customer interacts with the company: when they navigate the company website, call the contact centre, enter the retail store, buy company products, talk to an employee, respond to an advert and so forth.

Providing excellent customer experience is challenging. The systems and processes required for excellent customer experience include understanding your customers, building a positive emotional connection with them, capturing and acting on feedback, developing and training everyone in the company and measuring the return on investment. All this is difficult enough to manage in a national company but what does it mean in this age of international and multinational companies?

Related: Customer Control For Entrepreneurs

Providing a superb customer experience is first underpinned by understanding the cultures, history, experiences and sensibilities of customers and then respecting them. Again, this is more manageable if your company is national and its cultural values are aligned with the national values and history. However, achieving this in a multi-national organisation where the historical experience and cultural values of the organisation may not be aligned with the country they are operating in, can be a real challenge.  A diverse workforce is also imperative to providing an outstanding customer experience and the importance of diversity is magnified in a multinational organisation.

This is demonstrated by the infamous ‘H&M hoodie incident’ that happened early this year. In Sweden the only jungle is urban, there are no wild monkeys and the black population is relatively small. As one would expect in a Scandinavian organisation, the H&M group board has good male-female diversity, but there are few black Swedes in senior decision-making positions. Few Swedes have experienced how skin colour can provide an all-pervasive feeling of difference, of ‘us and them’, and they have little, if any, understanding of these issues on a personal level.

However, H&M is a global organisation and therefore needs to have an intimate understanding of the different cultures and sensibilities of their customers in the different countries where they have a footprint; and respect them. The simple expedient of introducing a process whereby a local executive ensures that a new product is culturally sensitive could have demonstrated some organisational understanding of this issue.

The H&M hoodie debacle is an excellent example of how not understanding the customer can negatively impact on customer experience; how it can break the emotional engagement with customers and lose their trust. This incident has made it difficult for South African customers to engage positively with H&M. The importance of diversity in the senior teams throughout a multinational can directly impact the customer experience and the bottom line. In short, one picture and a hoodie nearly undermined the reputation of the organisation in South Africa!

Are you working in a retail environment? Explore the Wits Plus online short course in Customer Relationship Building through the DigitalCampus.

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Company Posts

Entrepreneurs Can Explore Opportunities In Growing Digital Textile And Interior Décor Markets

Those wanting to explore opportunities in digital textile printing can speak to experts at the Sign Africa and FESPA Africa Expo, taking place from 12-14 September at Gallagher Convention Centre.

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According to Mark Sollman, application manager at Mimaki, ‘Digital printing technologies are revolutionising the interior décor business. Not only can these items be produced more rapidly and with less waste than with traditional manufacturing processes, digital printing offers the ability to customise – or even personalise – interior décor.’

The global printed textile market is huge, estimated at over 32 billion square metres of output annually. Print is widely used to decorate the surface appearance of furniture and surfaces. Digital textile printing is ideal for customisation – allowing consumers to print unique products for their homes or businesses.

There are also emerging niche opportunities. For example, with the wide use of online travel review sites, hotels are increasingly keen to deliver a fresh experience. A ‘TripAdvisor effect’ has been identified, with the claim it reduces the hotel renovation cycle from every seven years to every five years, consequently boosting the market for printed décor.

There are many T-shirt printers offering a web-to-shirt service, where the buyer uploads their own unique image to be printed on to a garment on demand. The printing takes a large part of the value and will be done close to the buyer. For a fashion collection, stock-outs may be avoided by printing and making popular sizes and styles locally in small quantities.

Related: Explore Business Opportunities In Print At The Sign Africa And FESPA Africa Expo

This makes higher manufacturing cost less of a problem, and internet retailers can extend this with only commissioning the product after a sale has been completed online. Increasingly, supply chains are being pressured to provide greater flexibility, which inkjet textile printing is able to provide.

Applications with interior décor include; customised wall coverings and photo wall murals; window coverings and wall decals; curtains and blinds, cushions, lampshades and bags.

Those wanting to explore opportunities in digital textile printing can speak to experts at the Sign Africa and FESPA Africa Expo, taking place from 12-14 September at Gallagher Convention Centre. There are also a range of educational features, including: 

Textile Experience

Visit this hands-on workshop where printers can learn different techniques all taught by Charlie Taublieb, who has been in the screen printing industry since 1976, and heads up Taublieb Consulting in Greenwood Village, Colorado, a company specialising in technical screen printing consulting for textile printers. This takes place from 12-14 September, in hall 1 on the Rexx Screen & Digital Supplies stand.

T-Shirt and Bag Printing Workshop

Free demonstrations by local experts on T-shirts and bags with speciality printing techniques, direct to transfer and screen printing. For more info visit http://bit.ly/EntrepreneurSignAfrica5

Related: Considerations For Signage And Printing Industry Start-Ups

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Explore Business Opportunities In Print At The Sign Africa And FESPA Africa Expo

Business opportunities will be showcased on various exhibitor stands at the upcoming Sign Africa and FESPA Africa Expo, taking place from 12-14 September at Gallagher Convention Centre.

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Opportunities for start-ups or those looking to grow their businesses will be showcased in daily 30 minute sessions on the hour. These sessions are free of charge. A range of topics relating to T-shirt printing, signage, branding, working with acrylic, doming and wide format printing will be covered.
TIME WED 12 SEP TIME THURS 13 SEP TIME FRI 14 SEP
09H30 Gawk hall 3: Take your textile printing to new levels with Triga Max and the all NEW Triga Go fabric tension display systems. 09H30 Gawk hall 3: Take your textile printing to new levels with Triga Max and the all NEW Triga Go fabric tension display systems 09H30 Gawk hall 3: Take your textile printing to new levels with Triga Max and the all NEW Triga Go fabric tension display systems
10H30 Midcomp hall 3: Work smarter with the HP R2000 10H30 Midcomp hall 3: Business opportunities in branding bottles and more. 10H30 Midcomp hall 3: T-shirt printing on the DCS 1800 mini Flatbed printer.

 

11h30 Maizey Plastics hall 3: T-shirt graphics using Poli-flex Turboflex Heat Transfers. 11H30 Maizey Plastics hall 3: Working with Plexiglas – A variety of tools will be onsite to demonstrate correct working techniques. 11H30 Maizey Plastics hall 3: Doming using UltraDome
12H30 JG Electronics hall 1: Start or expand your own corporate gift branding  business 12H30 JG Electronics hall 1: Investigate adding white toner T-shirt printing vs traditional printing. 12H30 JG Electronics hall 1: Investigate adding white toner T-shirt printing vs traditional printing.
13H30 Uprint hall 1:  Start up or value add to your business for a TOTAL print solution system on all Promo goods. Demo’s will be shown. 13H30 Uprint hall 1:  Start up or value add to your business for a TOTAL print solution system on all Promo goods. Demo’s will be shown. 13H30 Uprint hall 1:  Start up or value add to your business for a TOTAL print solution system on all Promo goods. Demo’s will be shown.
14H30 Rexx Hall 1: Visit this hands-on demo where printers can learn screen printing techniques all taught by Charlie Taublieb 14H30 Rexx Hall 1: Visit this hands-on demo where printers can learn screen printing techniques all taught by Charlie Taublieb 14H30 Rexx Hall 1: Visit this hands-on demo where printers can learn screen printing techniques all taught by Charlie Taublieb

For more information, and to pre-register online, please visit http://bit.ly/EntrepreneurSignAfrica4.

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Related: Business Opportunities In Printing And Signage

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