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Start-up Advice

3 Ways To Take Your Business From Start-Up To Success

Clive Butkow, the CEO of GroTech, a South African venture capital firm that supports technology start-ups, provides his insights on how to take your idea or product and grow it into a sustainable, successful business.

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You hear more about how to start a business than how to grow it into an asset of value. Clive Butkow, the CEO of GroTech, a South African venture capital firm that supports technology start-ups, provides his insights on how to take your idea or product and grow it into a sustainable, successful business.

They say that eight out of ten new businesses fail in their first 18 months of operation. This is a sad story because it shows that people with big ideas and the guts to try and make a go of them are somehow losing their way not too long after they’ve got started. But the funny thing is that all the advice to entrepreneurs out there focuses on how to start a business.

It doesn’t support them in understanding how to grow a business, and how to go from concept to a fully fledged organisation.

Since I am in the position of having worked in and for successful and unsuccessful businesses and now funding tech businesses in their growth phase, I have learnt some hard lessons about what it takes to make things happen along the way.

There are many things that you should and should not do when growing a business.

Related: How To Launch Your Business Like You Mean It

There are however three key ingredients that every start-up requires to increase their probability of success:

1. You need the best team on the planet

Building a business is hard and trying to do it by yourself is tantamount to getting into a boxing ring with a professional boxer with one hand tied behind your back.

In my experience, successful startups understand that there is no I in “start-up”. They, at a minimum, need someone to build the stuff and someone to sell the stuff. They need ‘execution intelligence’ – which is at least one member of the team having been involved in building a business before.

They require professionals with expertise and experience in every aspect of their business. These could be advisors or board members, and not necessarily full-time employees when they start out. That team has to be in place to take care of product development, marketing, sales, finance, PR, customer relations and admin.

You can’t do it all yourself, or with your aunt who did a bookkeeping course once. At some point you’re going to have to start hiring, and when you do, don’t settle for second best; hire rockstars.

The one thing every entrepreneur has at their disposal is equity – they start out with 100% of their company. This equity is a valuable way to persuade the right people to come on board, even if you don’t have the cash to pay them initially. Remember 50% of a watermelon is better than 100% of a grape. Don’t just give equity away but make it vest over at least a four-year period.

2. You have to achieve product-market fit

Building a successful business isn’t about “if you build it, they will come”. Don’t believe that for a second as it only happens in the movies. Before you invest too much in your new product or service, you have to be sure that the market wants what you are selling and that they are willing to pay for it.

Get out of your building and go and speak to at least 100 customers to find out what problem your product or service is solving and if they would buy it.

Remember your product is not your product; your solution is your product. Customers buy solutions and benefits not products, services or features.

Do the initial research as it will cost you far less than building something that no-one wants. Once you have a few paying customers and some good reference-able sites, you most likely have achieved product market fit. You have built something that solves a customer problem or alleviates a customer pain. You are now ready to start scaling your business.

Related: 5 Ways To Market Your Business For Free (Or Nearly Free)

3. Make sure you have the right people who can sell your product

Remember sales solves everything as nothing happens until the cash register rings. It’s all well and good having a product and having a market, but you have to know how you are going to connect the two.

You need salespeople who really know how to sell your product or service. You need business development managers to compile a strategy on how you will go to market by leveraging other companies distribution channels for your product.

In my experience, the best salespeople initially are one or more of the founders of the business. They have the passion to act as your product’s brand ambassadors and persuade customers of your value proposition.

And remember that your satisfied clients will ultimately become your best salespeople, so don’t neglect the sales you’ve already made.

Take your customers and turn them into raving fan clients, and they’ll be out there getting the job done for you. It takes six times more effort to sell to a new client than a current client so remember the real work starts after the first sale.

Don’t forget about the cash!

While these are three of the key ingredients you have to get right when building a startup, they aren’t the whole recipe. Even if you’ve got these three things in place, don’t forget that you still need to collect the cash.

Most businesses fail from a lack of cashflow and not just a lack of customers. Make sure you’ve got these bases covered, and that the cash is coming to you, and you’ll be well on your way to growth.

Clive Butkow is the former Chief Operating Officer (COO) of Accenture South Africa and has 28 years management consulting experience. During his tenure at Accenture (formerly Arthur Anderson and Anderson Consulting), he played numerous leadership roles including Managing Director of Accenture South Africa’s Technology business as well as Managing Director of Accenture’s Resources and Utilities businesses. As the CEO of GroTech, he’s got some advice for future CEOs – below is an op-ed he’s written to give you some insight into his ideas.

Start-up Advice

The Importance Of Being Organised For Your Start-up

If you are not convinced that it is an important aspect of owning a start-up, read on for reasons why being organised is important for your start-up.

Amy Galbraith

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So, you have decided to create a start-up. This is great news, especially if you have solid plans in place and have attainable business goals. However, if you are somewhat of a tidsoptimist or are disorganised, then your start-up could be something of a nightmare to begin with.

Being organised does not have to be difficult or take up too much time. But if you are not convinced that it is an important aspect of owning a start-up, read on for reasons why being organised is important for your start-up.

Schedules are crucial

Established business people understand how a schedule can significantly contribute to business success. You do not have to be at an executive level in order to follow an executive schedule, and setting one up for your start-up can work wonders for how your business grows.

You should take time on the weekends to plan out your week, writing down all obligations, meetings and tasks that you have to finish. Seeing your week written down in front of you will help you to stay on task and will make it easier for you to complete them on time.

Having a schedule is important, as you are the leader of your start-up and you need to stay organised and set an example for any staff you have.

Related: 4 Fundamentals To Successfully Jump-Start Your Start-up

It saves you time

Being organised saves you from rushing around, searching through paperwork to find that one invoice or bank statement. You can use business processing solutions to help you to capture and collect forms, as well as outsourced document collection to save you from having to chase clients for forms and documents.

You should invest in having a well-structured filing system, both in the office and digitally. Use neatly organised folders with clear and relevant names on them for all of your documents, bills and emails. By doing this, you can free up hours of the day to work on important tasks, such as drumming up more business through a new and exciting marketing strategy. You will also be setting an example for your team by having an organised office and computer.

Procrastination can be toxic

When tasks get put off due to disorganisation or procrastination, everyone fails. Not only will you feel bad for not completing a task on time but your clients and possible business partners will see you as unreliable, which is hugely damaging to any start-up. Many instances of procrastination can be linked to not being an organised business.

This is one of the major reasons why organisation in a start-up is essential. You will spend less time procrastinating and more time achieving goals and completing client tasks. Spend time every day organising your digital folders and your physical folders before you start working. This will ensure that there are no distractions throughout the day and you can complete all the important tasks on time and within budget.

Organisation keeps your employees on track

You cannot expect your employees to stick to their schedules and stay organised if the person at the top doesn’t do the same. As the leader of your start-up, you need to set an example for your staff, which means that you have to be the most organised person in the company. While it is important to ensure your employees follow suit, try not to be too overbearing about how they choose to organise their days.

By keeping your company organised, you will be better able to keep your employees on track, making it easier for them to finish tasks on time. This is because they will not be spending time searching for important documents that have been filed in the wrong folder (or not even filed at all) but rather focusing on completing tasks and building your profit as a company.

Related: How To Start Your Business With No Budget

You can improve customer service

By using organisation techniques, such as document processing solutions and an outsourced document collection service, you will be able to improve customer service. Problems with organisation can lead to a drop in customer service, which is highly detrimental to any start-up. Customer satisfaction is key to any return business, which is why you need to be organised.

If you have a poor billing system or are constantly losing invoices and important documents, soon your clients will move on to greener pastures (and more organised businesses). If you implement a strategy to become more organised, you will find your customer service improving. This will lead not only to return clients but to new business, as word-of-mouth travels about your professionalism and efficiency.

Keep ahead of the curve

As a start-up, you likely have a lot of competition in your industry. This means that you need to stay organised in order to keep ahead of the curve. By being more organised, you will be able to meet client briefs on time and keep to your schedule. Organisation is important for your start-up because it saves you time, stops you from procrastinating and keeps your employees on track. With improved customer service due to your efficiency, you will soon find your business growing in leaps and bounds.

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Start-up Advice

Want To Jump-Start Your Ecommerce Business? Try A Pop-up Shop

The first thing you need to know: A pop-up isn’t about stocking shelves and hoping people browse. It’s about attaining a ‘wow!’ status.

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Facebook talked a good game about its 3-D virtual-reality headset, Oculus Go, during the platform’s annual development conference, F8. Still, the social media behemoth knew that words alone couldn’t make anyone but early adopters fork over the dough.

Consequently, Mark Zuckerberg’s team made a bold, radical departure by opening an Oculus pop-up shop to showcase the company’s newest technology.

Interestingly, the Oculus pop-up was arranged, Foot Locker store-style, to give browsers the opportunity to try the device rather than instantly buy it. Sure, eMarketer predicts ecommerce will exceed the $4 trillion mark by 2020; but, as a Retail Dive survey showed, nearly two-thirds of consumers remain leery of this consumer channel. They want to physically experience merch before handing over their hard-earned cash.

Hence, Facebook gambled, not on its core platform but on the expectation that die-hard, wannabe Facebook and VR fanatics would share their experiences on social platforms, bringing awareness, hype and, eventually, sales, to an emerging product.

Not surprisingly, that was, and is, one smart bet.

We’ve come a long way, baby, but smell-o-vision still isn’t available

What makes a temporary pop-up store such a powerful differentiator? In a nutshell, it’s tactile products. Forget that people are buying stuff online; they still appreciate a solid in-person demo. Plus, a well-managed pop-up is an intriguing prospect: No basic retailer can match the energy, intensity or uniqueness of a fleeting pop-up that’s literally here today, gone tomorrow.

Besides, pop-ups make odd or brow-furrowing products easier to understand. For example: A beeswax alternative to Saran Wrap? It’s tough to envision that product’s inherent value unless you see it in action and get answers to your questions, face to face from an expert.

Ultimately, pop-up stores raise brand awareness and generate loyalty. At the same time, they aren’t the place to make sales – they’re marketing events engaging brand loyalists who love the company’s message and want to interact. Sure, new influencers are bound to stumble upon pop-ups, too, but the truest emotional connections come from people already knowledgeable about the product line.

For example, a Harry’s pop-up shop’s purpose wouldn’t be to introduce guys to its razors. How many would care? Even more important, why would they switch? The pop-up, instead, would be to magnify Harry’s branding by creating an experience for people curious about why they should use its products.

Related: Watch List: 15 SA eCommerce Entrepreneurs Who Have Built Successful Online Businesses

An ideal Harry’s pop-up would offer haircuts, shaves, hipster drinks and other memorable experiences. After getting the best shaves of their lives, super-fans would head online and do some organic referral work to spread the brand’s message.

In response, people who trust those influencers would head out to the pop-up sooner rather than later, worried they’d miss the fleeting chance to see the fuss. Their actions would be all-too-human, according to Shopify: Individuals routinely flock to scarce, novel opportunities. The reason: FOMO is a powerful force.

Eager to get started on your own pop-up adventure? One that gets tongues wagging and fingers swiping? Before you pitch a pop-up tent on the corner green next week, pull in the reins. Pop-up shops require some serious forethought and planning.

1. Choose a location that caters to your audience

When our company put up The Nest pop-up to showcase many of our clients’ brands, we picked a place where our target personas hung out: Abbot Kinney Boulevard, in Venice, Calif. It’s known nationally as one of the country’s most expensive retail streets, putting us in front of the sophisticated, high-end community our brands serve.

After picking the locale, we used the pop-up to highlight a series of rotating brands. At the same time, we kept the atmosphere fun by serving healthy vegan popsicles, playing great music and consistently engaging with visitors. The idea was to create a complete experience from beginning to end, catering solely to the people we wanted to impress.

Your pop-up should be similarly based on your ideal visitors’ profile, whether that might mean a twentysomething socialite or a hip baby boomer. When you know your audience, you can arrange a locale that fits. From that point, you should create landing pages and send emails to your hottest buyers. Take advantage of organic shares and ad-targeting, along with Facebook event-creation and retargeting. Your goal? Pack your launch party (and every day thereafter) with eager faces.

2. Ditch anything that doesn’t elicit a “wow!”

Say it with me: “experiential.” That’s the pop-up mantra. Your only job is to provide a huge, memorable experience. Forget about stocking shelves and hoping people browse – this isn’t How to Run a Lame Mall Kiosk 101.

For instance, when Target set up CityTarget, its Chicago Millennium Park pop-up, the store wasn’t like a typical suburban big box store: Instead, it offered commuters special CityTarget coffee and a few tchotchkes. One morning, CityTarget even set up a spin class. Another day, kids created CityTarget-logo-ed kites from scratch. Its final event? A launch for the full-store version of CityTarget for VIGs, or “very important guests.”

To attain “wow” status, map out every second of the pop-up flow (from the amplified, hyped launch party to the fireworks-inducing last moment). Keep the momentum going with live day events: Workshops, speakers and guest appearances keep the days hopping. Oh, and don’t forget to have a dedicated iPad to capture visitors’ emails and send instant welcome drips.

Related: 6 Steps To Building A Million-Dollar Ecommerce Site In 60 Days

3. Follow up after the pop-up becomes a memory

Pop-ups are temporary, but impressions are lasting if you re-engage your guests. The Nest lasted three months, and it wasn’t a profitable up-front endeavour. However, we set out to monetise it later by treating it as a marketing exercise to broaden our clients’ brand scopes and widths. By following up, we ultimately made money down the line.

Of course, some pop-ups buck this trend. Toms Shoes is a great example: It started as a fleeting project and ended up becoming a permanent hangout spot in Abbot Kinney. People hang out, work, drink coffee and occasionally buy Toms merch. Still, don’t rely on an immediate profit. The Marc Jacobs pop-up dedicated to its Daisy fragrance sure didn’t. To the contrary, it allowed people to use “social currency” in the form of #MJDaisyChain on Instagram and Twitter.

The way to make money is by taking the valuable connections you make and turning them into evangelists. Reach out via email and thank those who shared social photos. Then, send out coupons to anyone who missed your pop-up.

You don’t have to be Facebook or Target to get significant foot traffic and loyalist love from a pop-up store. All you need is the right location, a solid planning team and a strong after-event marketing plan. Now get out there and make some brag-worthy experiences for your target audience.

Read next: 3 Types Of Ecommerce Business Models

This article was originally posted here on Entrepreneur.com.

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Start-up Advice

5 Actionable Tips For Novice Entrepreneurs To Skyrocket Their Business

Just follow these tips and your business will certainly go a long way.

Neil Helson

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Trying to curate a listicle of suggestions that can be given to any newcomer in the entrepreneurial world is really a task. Even if there are already more than five or ten pointers in the list, they don’t seem to be enough. Myriad of changes can occur in a businessman’s journey from a startup to an entrepreneur. Still, here are some effective tips for you to get a strong foundation on which you can build a flourishing organization.

Just mix and match these ideas with your own thoughts. Finally, you will be able to overcome the obstacles that will come in your path of becoming a successful businessman.

1. Build a culture of learning around you

The businessmen who’ve already established themselves, understand that there will be loopholes in their knowledge and expertise. They never cultivate the feeling of self-content. Rather, they make sure to alleviate with a perfect commitment towards learning.

So, if you want to earn the same reputation and degree of stability in business, you must follow in their footsteps. One of the best approaches to do that could be investing in professional development training for the entire company. Try to make the most out of the resources around you like industry publications, professional network and so on.

Related: How To Start A Business With No Money

2. Co-operate with reliable partners

New business owners should never hesitate to choose who they want to work with or hire. If you are one amongst them, aim for a variation in your stakeholders and clients across different levels.

Wait! You are not supposed to look for a racial and gender diversity. Rather, it is all about a miscellany of experiences and backgrounds. You must work with reliable people.

3. Be constantly focused

You might be eager to grab every opportunity that you come across. Well, that’s not something you should be doing as a new entry in the business world. Be careful and always make sure that you are not losing track. If you end up juggling hundreds of ventures during the initial period, it will spread you thin. Finally, you will lose your efficacy and productiveness. Make a rule to deal with one thing perfectly rather than trying to manage twenty things poorly.

Wait! It doesn’t mean that you shouldn’t take up new projects. Of course, you must. All you need to take care of is the number of new works in your hand shouldn’t exceed your capability to accomplish them perfectly.

Related: 21 Steps To Start-Up Success

4. Work with a budget-friendly approach

Remember, you’ve started with a new thought amid millions of other ideas which are going strong for years. It is important for you to act strategically and smartly, especially when it comes to financing. You must create a business proposal which includes all the startup costs and expenses. However, make sure that you are not taking the first step with redundant expenses.

You must be clear with the idea of when it is the right time to throw the towel. Too much cash outflow can even cause bankruptcy. Before you open the doors to a new business, generating financial goals is a great idea. If you follow this tip, you will certainly be benefited.

5. Welcome failure with open hands

Of course, you’ve not gone into the business while expecting to fail, yet failure is a fact of life and every single one of us must bear it. There is no way to combat this reality.

In such a scenario, you must do what the biggest business tycoons have already done for years. Take every failure as a desired learning opportunity. It is pivotal to understand that setbacks bring a positive energy to fight back with a new enthusiasm. If everything goes on perfectly, you will not get a chance to learn something new and have new experiences. So, failure is important, make sure you to embrace it.

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