“I find that when I hit a low point in our business, I lose brain cycles to questions such as: How did I get here? What could I have done to prevent this? Am I good enough to solve this problem? It makes it hard to figure out a path forward. I have a little hack that helps in these moments. I imagine what would happen if someone I really admire took over my job tomorrow. It helps to picture someone I know well, someone with whom I’ve worked. I ask myself, what would this person do, and what would the outcome look like? I write it all down. Then I just go do it.” – Anna M. Counselman, Upstart Co-founder and Head of Operations
4. Keep a positive mind
“I believe strongly in the value of Positive Mental Attitude (PMA). Building a business is certainly not easy, but you can never underestimate the importance of positivity as a means to effect change. Staying close to your values and focusing on the end game, not the short term, helps to keep you pushing forward in those rough patches.” – Daniel Saks, AppDirect Co-CEO and Co-founder
5. Lean into the discomfort
“Many extraordinary athletes love to compete more than they love to win. Keep that attitude about the journey of building. Failing is absolutely necessary to be successful over the long term. There aren’t shortcuts, and it’s going to be hard. Instead of trying to avoid the discomfort, be brave and lean into it. Say, ‘I failed!’ and let yourself embrace whatever emotions come with that. These feelings are important because they motivate us to try something harder. Once you’ve done that, you can put blame and your failings aside and try to understand what made you fail. Then own it. Take responsibility. It’s a beautiful, unique lesson that only that scenario could teach you. Reflect and learn from it.” – Marcela Sapone, Hello Alfred CEO and Co-founder
6. Find people who can relate
“No one tells you how hard it is to be a founder. From the outside, everything looks like an overnight success and everyone is always ‘crushing it.’ But, it’s simply not true. Success is a rollercoaster, and the ride doesn’t end. I’ve found having people to talk to and relate to has shown me that the emotional ups and downs are normal.
“Talk to people who can relate and will listen without judgment. Founders always seem to appear as if they have all the answers, but if you find others you can trust and have honest conversations with, you’ll find you’re not the only one having – Lauren Behrens Wu, Shippo CEO and Co-founder
7. Surround yourself with the right people
“In the company’s first two years, we were working from my parents’ basement with about 10 customers each paying us $10 a month. I was taking business calls from a furnace room. All the signs were there that we were failing, and I was close to calling it quits. I remember glancing over at my co-founder Levi, coding away at a desk and bobbing his head to some tunes.
“He was totally loving what we were doing, what we were building. I remember thinking, There’s a guy who’s way smarter than me, and he’s all in. I knew if I were to ask him how things were going, he’d say, ‘Mike, we had seven people try the product today, that’s amazing, right?’
“That kind of positivity kept me going in the early days. What I can offer is this: When you’re having that kind of self doubt, surround yourself with people who will inspire you and keep you going.” – Mike McDerment, FreshBooks CEO and Co-founder
8. Know that there is no perfect plan
“Keep moving. Even if you’re not 100 percent sure what to do, make something up. In the early days of a startup, it can feel like you’re wandering through the desert. So imagine you’re there and you look 360 degrees around and everywhere you look you see the horizon. It looks the same in every direction and there are no landmarks that you can go toward. There’s no obvious way out of the desert, and you don’t know if you’re moving forward or you’re moving backwards, moving to the left or moving to the right. In other words, you don’t know if what you’re doing is getting you closer to your end goal or getting you further away from it. In these cases, you have to make it up.
“It’s not an answer that people want to hear, because for most people, building a business is about having a plan and an excel sheet and a formula that can predict everything. But, in the early stages, you have to recognise that you’re going to have to make some best guesses and maybe some of them are based on intuition. And then based on those guesses, you’re going to set some goals – like the number of steps you walk each day. Whatever your goals are, you’re going to make them up and you’re going to set daily, hourly, weekly goals that you can achieve. That’s how you get out of the desert.” – David Cancel, Drift CEO and Founder