By definition, every start-up is predictably unpredictable, since new solutions have no proven track record, start-ups are usually building a new market, and the world around them is changing faster than ever. Yet, as an advisor to start-ups, I see some common disasters, and recommend some anticipation and recovery moves that can save every entrepreneur some painful time and money.
Five major elements of every business include your people, product, opportunity, money and marketing. While every entrepreneur needs to remain upbeat and optimistic on all of these, it is also smart to anticipate the worst case scenarios that are possible with each.
Related: Your Business Failure is Your Fault
Prepare ahead of time to prevent or head them off quickly, before it is too late, as events unfold:
1Key people let you down
In all start-ups, one of the key concerns and biggest disaster potentials is the loss or lack of commitment from principal players. The first rule to remember is the old saying, “an ounce of prevention is worth a pound of cure.” Hire carefully and slowly, with an overriding focus on skills, experience and commitment.
Don’t rely on friends, family and interns. They may come cheaply but will likely cost you dearly when times get tough.
When people problems arise, it is critical that leaders act quickly to visibly fix them, rather than ignore the problem or carry under-performers in lieu of replacing them. Use experienced recruiters to assess and strengthen your team.
2The solution fails to come together
Innovative products and services always take longer to develop than anticipated, and quality problems pop up where least expected.
Delivery and cost milestones are missed, which derail marketing and rollout plans, de-motivate the supporting organisations, and drive costs into worst-case scenarios.
Even though invention can’t be scheduled, detailed planning does work, both on the product side and the business side. Written product specifications and business plans pay big dividends.
Bring in expert advisors and mentors to set initial goals, and build recovery plans. Make sure all new development is buffered, rather than stretch-oriented.
3The market changes faster than your start-up
No matter how certain you are that your solution matches the market need, you probably missed it to some degree on first entry, or the market changed while you were building your product. Start-ups are all about change, but entrepreneurs can be slow to change, due to passion and stubbornness.
Assume your start-up will have to pivot at least once, so don’t let your team be caught off guard and devastated. Smart entrepreneurs have metrics for assessing their progress against milestones and regularly communicate new insights to the team.
Update your plan at least once a month. Don’t wait for a crisis to drive change.
4The money runs out before revenues start
Almost every startup underestimates their costs, and waits too long to raise more money or implement “Plan B.” Managing cash-flow must be the number one priority of every entrepreneur. Write every check personally, rather than relying on a bookkeeper or administrative help.
Again, expert advance planning is the key here for assessing the likely costs, as well as managing payables and receivables.
Don’t allow your start-up to “fail by success,” meaning too many orders delivered and inventory required for big customers, before their long payment cycle kicks in. To prevent this, build a buffer and line of credit.
5Word-of-mouth marketing doesn’t work
No matter how great your solution, it takes real marketing effort, content and investment to get attention these days. Many entrepreneurs assume everyone will feel their passion, and find and promote their solution with the same zeal as their friends and family.
Thus every business plan needs specifics on cost and content for marketing, with measurements to assess progress. Innovation and creativity are just as critical for marketing as they are for solution development.
Don’t wait for your worst case scenario where no customers show up, and expect that slashing the price will solve the problem.
Experienced entrepreneurs have learned that unpleasant surprises are the way of life in a startup, and a big part of the satisfaction is beating the challenges.
It’s a lot more fun, and much less risky, to learn from the worst case scenarios of others rather than paying for every mistake every time.
This article was originally posted here on Entrepreneur.com.
Put On Your Wellies: It’s Time To Wade Into Risk
Entrepreneurs aren’t all leaping into the unknown like lemmings off a cliff, but they do need to consider it…
You’ve had a great idea. You’ve looked into its development. You’ve recognised that it has potential beyond just what Auntie Mabel and Mike From The Grocer think. And you’ve clearly nailed a pain point that can make money. Now it is time to take the risk of running with it.
Every big idea comes with risk. You can’t step out into the world of entrepreneurial thinking and business development without it. Your idea may fail. It will also be time consuming, demanding, hungry for money, and hard work. It is unrealistic to expect that your project will leap out into the world and be an unmitigated success.
It is also unrealistic to assume that it isn’t worth taking this risk.
There are steps that you can follow to ensure that your risk is managed so you aren’t blindly leaping off that cliff…
Step 01: Do your research
No, canvassing your neighbours, friends and family is not doing research. You need to know that your idea will appeal to a broad market and that it will have significant legs. This may sound like daft advice, but you would be surprised how many people think an idea will take off just because Susan in Accounting said so.
Step 02: Understand the costs
Projects are hungry for money and investment. Realistically work out your budgets and how much it will cost to take your project off the ground and then stick to it.
A calculated risk is a far better bet than one that shoots from the hip and hopes for the best. You can also use this as an opportunity to draw a clear line under where you will stop investing and end the project. If it keeps eating money and isn’t getting anywhere with results you need to be able to walk away.
Step 03: Know when to walk away
As mentioned before, this can be defined by a line you’ve drawn in the proverbial sand (and budget) but no matter where you draw this line, you have to stick to it. Often, when time, money and energy have been poured into a project it can be incredibly hard to walk away.
You think ‘but I have put so much into this, just one more’ and then it gets to a point where the ‘just one more’ has taken you so far down the line that walking away feels impossible. Leave. Learn the lessons. Apply them to your next project.
Mind The Gap
The entrepreneur’s guide to finding the gaps and building the right solutions.
Innovation may very well be the key to business success but finding the gap into which your innovative thinking can fit is often a lot harder than people realise. Some may be struck by inspiration in the shower, others by that moment of blinding insight in a meeting, however, for most people finding that big idea isn’t that simple. They want to be an entrepreneur and start their own high-growth business, but they need some ideas on how to find that big idea.
Here are five…
It sounds trite but networking is actually an excellent way of picking up on patterns and trends in conversation and business problems. The trick is to note them down and pay attention. Soon, you will find patterns emerging and ideas forming.
2. Look for pain
Just as networking can reveal trends in the market, so can spending time reading. The latter will also help you find common business pain points. These are the touchpoints that frustrate people, annoy business owners, affect productivity, or impact employee engagement.
Be the Panado that fixes these pains.
This is probably the most annoying of the ideas, but it is unfortunately (or fortunately) very true. Luck does play a role in helping you capture that big idea. However, luck isn’t just standing around and random people offering you opportunities. Luck is found at networking events, it is found in research and it is found in conversations with other entrepreneurs.
4. Luck needs courage
You may have found the big idea through your network, a pain point or pure blind luck, but if you don’t have the courage to take it and run with it, you will lose it to someone else.
Being bold in business is highly underrated because most people assume that everyone is bold and prepared to take big leaps into the unknown. However, not all brilliant entrepreneurs were ready to throw their family funds to the wind and leap into an idea – they were courageous enough to figure out a way of harnessing their ideas realistically.
5. Pay attention
This is probably one of the most vital ways of finding a gap in the market. Often, people are so busy that they don’t really pay attention to that niggling issue that always bothers them on a commute, or in a mall, or at a meeting. This niggling issue could very well be the next big business opportunity. Pay attention to it and find out if that issue can be solved with your innovative thinking.
5 Things To Know About Your “Toddler” Business
As you navigate this new toddler phase of your business, here are five things to bear in mind.
Ah, toddlers. Those irresistible bundles of joy bring a huge amount of energy, curiosity and fun to any family – but there’s also frustration and worry that comes with their unpredictability, as they grow and start to become more independent. If you own a business and it’s successfully past its “infancy” of the first year or so, it’s likely it will also go through a toddler stage of its lifecycle.
Pete Hammond, founder of luxury safari company SafariScapes, agrees with this. “Our business is now three and a half years old, and we’ve found that we’re not yet big enough to justify employing a large team of people to handle the day-to-day admin tasks, yet we still need to grow the business as well,” he says. “As a result, our main challenge is finding the time to step back and see the bigger picture. Kind of like when you are raising a busy toddler and you spend most of your time running after them!”
As you navigate this new toddler phase of your business, here are five things to bear in mind:
1. This too shall pass
Everything in life is temporary – and that goes for both the good and the bad. It’s as helpful to remember this when you’re facing the might of a toddler temper tantrum, as it is when you’re facing throws of uncertainty in your business. If your new(ish) venture is going through a rough patch in its first few years, it can be easy to think about giving up – but don’t. As long as you have an overall big idea that you believe can add value to your customers, keep pushing through the rough parts until you come out the other side.
2. Appreciate what this phase brings
The toddler years mean that the initial newborn joy is officially behind you. But these small humans also bring their own kinds of joy, as you watch them learn new skills, say funny things, and give affection back to you. While your two-year-old business may not hold the same exhilaration for you as it did during those first few months, there are now different things to appreciate about it: Maybe you’re expanding your product range, or employing new people who can take the workload off you.
3. Establish boundaries
Toddlers thrive on boundary and routine – and your toddler business will too. As it grows into a new phase, try and establish limits in terms of the type of clients you want to work with and the type of work you’ll do. It’s also a good idea to make a decision about the hours you’ll work and when you’ll switch off, which will help you establish a good work-life balance.
4. Take a break
Every parent with a toddler needs a break every now and then, even if that means a walk around the block (on your own!), a dinner out with friends, or even a few days away. The same is true for a demanding small business: every so often, remember to take time out to rest properly, where you switch off your laptop and completely unplug. You’ll return much more inspired and resilient to deal with the everyday uncertainty that it brings.
5. Give it space to make mistakes
While the unpredictability of a young business can be stressful and tiring, it’s also a time for trying new things without the risk of huge consequences if they don’t quite work. After all, it’s much simpler to change your USP if you’re a small business employing a few people, rather than a big company where 50 people are relying on you for their salary, or where you’ve received a huge amount of investment capital. While you may fail in some of the things you try with your business (in fact, this is almost guaranteed), see it as a toddler that’s resilient enough to pick itself up, dust its knees and keep moving forward.
During this phase of business growth it’s also essential to have the right type of medical aid cover. There are medical schemes such as Fedhealth which has a number of medical aid options and value-added benefits to ensure that your health and wellness is taken care of too. After all, the healthier you and your staff are, the more productive your business will be – during the toddler (business) stage and beyond.
While this phase can be frustrating, it’s a sign that your business is growing and adapting, rather than remaining in its infancy, and that can only be a good thing! So embrace the difficulties, learn from them, and watch as your business strides forward confidently into the next exciting phase.
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