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10 Things Successful SA Entrepreneurs Do Differently

Tips and tricks used by high-powered entrepreneurs to optimise their performance.

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Adrian-Gore

Strategy is 10%. Execution is 90%

Ivan-Epstein-Sage

Ivan Epstein

“The key to success is being able to take an idea and execute it.”

Vital Stats:

  • Ivan Epstein is the founder of Softline, which was acquired by Sage Group in 2003.
  • He is currently CEO Sage AAMEA (Africa, Australia, Middle East, Asia).

“Even though I can admit that I work six days a week, it’s still about the quality of your time, not how long you work. Never procrastinate, it’s a complete waste of time.

“The key to success is being able to take an idea and execute it. Strategy is only 10% of it. The other 90% of success lies in your ability to execute your great ideas. I’ve made a point of always surrounding myself with highly intelligent people who get the job done.”

“We don’t waste time. The art is in the execution. As a company we have always moved quickly. My MDs report directly to me, but they also have ownership of their autonomous business units, which gives them a sense of urgency.”

Read more: 10 SA Entrepreneurs Who Built Their Businesses From Nothing

Start every day with a fist pump

Marcel-Klaassen-FNB

Marcel Klaassen

“I’ve always believed that the first person you need to build a reputation with is yourself.”

Vital stats:

You can’t project outward confidence if you’re trying to fix what’s inside. Your foundation is self-belief. I give myself constant affirmations that I’m doing well. I start the day with a double fist pump. It might sound silly, but try it one day. It’s an instant boost to your mood and confidence. I also make a big deal of my personal victories. I’ll even high five myself. It’s important to celebrate being true to yourself.”

“I’m also a big believer of the ‘crush it’ philosophy. Instead of trying to do everything well, give one thing your absolute all. Be the best at it and always be taking what you do to the next level. Focus on what you’re really good at and crush it.”

Read more: Marcel Klaassen’s full story here

Rigorously debate big business decisions

Adrian-Gore

Adrian Gore

“Some of the most amazing people I work with give me a sense that ‘it is possible.’”

Vital stats:

  • Adrian Gore is the founder and Chief Executive Officer of the Discovery Group.

Adrian Gore always draws on the collective input of a strong team.

“Discovery’s Exco meets on average for seven hours a week every Monday. We go through everything. Sometimes it’s a bun fight. We don’t stick to the agenda. Some things we’ll spend three hours on, other things we won’t get to. There’s rigorous debate and arguments, but it means that every week 20 really smart people are all thinking and providing input.”

“No one is making buy/sell decisions. Everything is debated until consensus is reached. Reaching consensus is the path I prefer, even though I’m actually an impatient and frustrated person. I’ve got a thin skin. I don’t take criticism well. But because of that, I don’t like to command because I don’t like the push-back that I get. So I far prefer consensus.”

Read more: Adrian Gore – The Disrupter’s full story here

Embrace organisation – even if it’s not your natural inclination

Asher-Bohbot

Asher Bohbot

I’m naturally an extremely disorganised person. But I’ve had to learn how to be organised. You can’t run a business if you procrastinate or you’re disorganised – ever.”

Vital stats:

  • Asher Bohbot is the founder of EOH, which has an annual turnover of R5 billion.

“I’m naturally an extremely disorganised person. I’m the kind of person who would put off doing things until tomorrow, or do them at the last minute. But I’ve had to learn how to be organised. Being disorganised in business causes you stress and embarrassment. It’s something I had to work hard at because it isn’t my natural inclination, but having structure to my day reduces my stress levels and enables me to be maximally effective. You can’t run a business if you procrastinate or you’re disorganised – ever.”

“This carries through to everything I do. I even try to respond immediately to as many e-mails as I can. I don’t like leaving things hanging. In my experience, queueing things in my head only causes stress. So if I can reply with a definitive answer, I do. Then that item is out of the way and off my plate.”

Read more: Business Lessons from Asher Bohbot, Founder of EOH

Tech and multiple screens maximise productivity

Spartan-Kumaran-Padayachee

Kumaran Padayachee

“I have four screens on my desk, both at the office and at home, and I find it’s a huge time-saver.”

Vital stats:

“One screen is my calendar: It lists my appointments, reminders and lists, and gives me a constant perspective on my day, week and month. The second screen is Outlook, and the third is Explorer, with multiple tabs open, including our Intranet, Google and LinkedIn. The fourth screen is my current tasks screen — anything I’m working on.”

“No one device can do everything. Once you realise that, the decision to have multiple devices is an easy one. For me, productivity is key, and so I want to always be working with the right tech for the job. Desktop PCs, tablets and smartphones all have their place. Microsoft Exchange links them all together, and so anything I do on one is automatically updated across the rest.”

Read more: Kumaran Padayachee’s full story here

Work during your most productive times

Divan-Botha

Divan Botha

“I’ve learnt my most productive hours are from 05:30 to 08:30 in the morning.”

Vital stats:

  • Divan Botha is a corporate veteran, the owner of popular coffee shop The Whippet, and presenter on KykNET’s Winslyn.

“Everyone is different and experiences peak productivity at different times. Some people are night owls, others get loads done at the crack of dawn. Be aware of when you’re getting different kinds of work done. Do you think best earlier in the day? Are you able to concentrate the longest late in the afternoon? Do your neurons only wake up when the sun goes down”

“Develop a work routine that works around your peak productivity, rather than trying to force your productivity into the traditional eight-to-five workday.”

Read more: Divan Botha Believes the Key to a Healthy Business Starts with a Healthy Entrepreneur

When it comes to e-mail management, it boils down to three choices

Adrian-Gore-Discovery

Adrian Gore

“Keeping on top of your emails with a one-touch policy.”

Vital stats:

  • Adrian Gore is the founder and CEO of Discovery.
  • In 2013 the company listed operating profits of R762 million, and his worth was estimated at R2,2 billion.

Adrian Gore has a one-touch policy when it comes to e-mail management.

“Rather than browsing through your mails and becoming overwhelmed by the pile by the end of the day, week, month or year, do one of three things with every new mail: You either respond to the e-mail so that it’s dealt with, you delegate it to a person who will be able to complete the task, or you delete it.”

Read more: SA Dragon’s Den Judges here

How to keep time on your side

Yossi-Hasson

Yossi Hasson

“I have a daily seven-minute huddle with my team, and each day someone different presents the brief.”

Vital stats:

  • Yossi Hasson is the co-founder of Synaq, a company listed as one of Forbes’ Top 20 Tech Start-ups for 2012.
  • In 2011, Dimension Data bought a 50,1% stake in the business.

According to Yossi Hasson, a fortune can be done in a small space of time, but tasks will extend to the full time allocated to them.

“Seven minutes can cover a lifetime of information if the structure is there. The time limit isn’t about being obsessive about time-keeping, but forcing people to be more concise and structured in their thinking,” he says.”

Read more: Yossi Hasson on Mastering the Art of Productivity

Everyone is different. Don’t fight it, leverage it

Miranda-Isaakidis

Miranda Isaakidis

“Getting the most from your staff is about working with what you have, and leveraging it.”

Vital stats:

“I once had an assistant who possessed none of the skills required to perform her job. I complained to my manager, but rather than receive sympathy, I was told I was responsible for her non-performance, and that I should look at my management skills. That was a huge shock.”

“I went back to the drawing board and re-assessed her skills. She never learnt to spell-check properly – I had to keep doing that myself – but I discovered she had this extraordinary ability for getting me any appointment I wanted, which was far more valuable and useful for my position at the time. Had I stuck to insisting she brush up her word-processing skills, I would never have been able to take my work to the next level by booking the right meetings.”

Read more: The Win-Win Mindset Of Miranda Isaakidis

Get outside!

Mandi-Fine

Mandi Fine

“If someone hasn’t left their desk in days, I tell them to get up and get out. Go see what’s happening in the world and do something different.”

Vital stats:

  • Mandi Fine is the CEO of multiple award-winning Fine Healthcare Group, a strategic healthcare marketing and advertising agency.

At Fine Healthcare Group (FHC), they believe that award-winning marketing ideas form everywhere except at your desk.

“We have a philosophy of ‘white space’, which is essential for good ideas.”

“We give our staff the time and space they need to be rejuvenated and creatively energised, so that they bring their best ideas and energy to the office. It doesn’t matter where your work gets done, so long as you’re meeting your KPIs.”

Read more: Mandi Fine On Why You Have To Make Some White Space

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Lessons Learnt

(Podcast) ‘Bizarre Foods’ Andrew Zimmern: ‘I’m Addicted To The Hustle’

How this week’s ‘How Success Happens’ guest overcame personal struggles and built an empire.

Dan Bova

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I didn’t know what to expect when we scheduled an interview over breakfast with today’s guest Andrew Zimmern. As you may know, the chef, writer, restaurateur and TV personality made a name for himself traveling the world and eating some, well, bizarre foods on his hit travel/food show, Bizarre Foods.

Turns out our breakfast was pretty normal – we didn’t dig into a fresh plate of scrambled brains or anything – but the conversation was anything but typical.

Over the past couple of years, Zimmern has built a true empire around his name with books, TV shows, restaurants (including his new Twin Cities joint Lucky Cricket), and a production company, but as he very candidly told me, the road to success has not been easy. He has gone through a lot of personal pain on his journey, and he says it is a daily endeavour to keep himself moving on the right track.

As Zimmern explained, over the course of his life, he’s had problems with substance abuse, depression – even homelessness – and he was very open about sharing the lessons he’s learned along the way about coping and finding redemption. We also spoke about his dear friend, Anthony Bourdain, and about the struggles of feeling overwhelmed that most of us face.

Related: Gareth Cliff Shares His Tips For Starting Your Very Own Podcast

But don’t get me wrong, he’s really funny, too! There’s nothing “normal” about Andrew Zimmern. Hope you’ll enjoy our conversation, thanks for listening.

This article was originally posted here on Entrepreneur.com.

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Lessons Learnt

How BrightRock Is Disrupting The Insurance Industry With These 2 Pivotal Strategies

Developments in technology, and clear communication are positioning BrightRock to disrupt their industry and transform the consumer experience.

Monique Verduyn

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brightrock

Vital Stats

  • Players: Sean Hanlon, Leopold Malan, Schalk Malan, Suzanne Stevens
  • Company: BrightRock
  • Est: 2011
  • Visit: www.brightrock.co.za

BrightRock was started around a dining room table in 2011 by four people with years of industry experience and — importantly — a diverse set of complementary skills.  They wanted to make changes to an industry with an age-old methodology by allowing customers to co-create a solution that precisely meets their individual needs, and adjusts as those needs change. Today, BrightRock is the fastest-growing insurer in the intermediated individual life risk market. It also provides underwriting management services to funeral parlour businesses and, more recently, has entered the group risk insurance market, offering its needs-matched approach to employees.

The founders of BrightRock, established in 2011, knew the life insurance industry all too well, and they found its methodology wanting. “Traditional life insurance lumps all the individual’s needs into one policy,” says CEO Schalk Malan.

“It’s a methodology that has been around for centuries. We started afresh and looked at how we could design life insurance based on individual requirements. Our cover is designed to exactly match each specific financial need. Because there is no waste, it’s more cost efficient and sustainable. And if circumstances change and our customer needs more cover, it’s easy to get it because needs-matched design enables the policy to change in line with changing needs.”

1. Embracing digital technology to provide needs-matched insurance

Suzanne Stevens, marketing executive director at BrightRock, points out that this type of innovation achieves efficiency (cost savings) and effectiveness (higher returns). “By harnessing digital technology, we have made our operations more efficient, and aggressively lowered costs by up to 30% for our customers. Every rand they spend with us works harder for them. That’s the benefit of a solution designed around the customer.”

BrightRock’s founders took a similar approach. ‘We ditched legacy thinking in favour of creating a product that is intuitive and easy to navigate. An enormous amount of time and effort went into writing and designing that system, and creating the optimal customer journey.”

Related: How BrightRock Is Rocking The (Industry) Boat In Only 5 Years Since Launch

Unlike clunky legacy systems, BrightRock’s platform is modularised, and was built according to the agile principle of rapid delivery cycles. The result is a technology stack with longevity, that is also flexible enough to be tweaked when needed.

“The advantage of the technology available today is that you can plug things in and pull them out as required,” says Suzanne. “That’s one of the enablers of a truly disruptive mindset. To step away from accepted norms and find new solutions requires curiosity and creativity, as well as a lot of courage to go up against large incumbents in the market. There is always resistance to new technology, although we are fortunate in this country to have one of the most innovative insurance sectors in the world.”

2. Effective communication is critical

These disruptors have set themselves above the rest through one surprisingly simple tactic —  effective communication. They agree that it simply doesn’t matter how world-changing your product or service is if you don’t communicate it to the right audience at the right time. New companies that fail to communicate their remarkable new development will quickly be pushed aside by other disruptors. Without a clear communication strategy that reaches the audience in the industry you’re trying to disrupt, you’ll set yourself up for failure. A key question to ask when you are developing your communication strategy is simply whether people understand what you do.

“Because the premise for our product was fundamentally different from anything on the market, communication and clear messaging were critical to convincing our clients to put their trust in us,” says Schalk.

“It was especially important to educate insurance advisors so they would understand what we were doing, why we were doing it, and how it was better than the other options available. That was key to disrupting the individual life market.”

Currently, BrightRock employs 380 staff, has experienced 40% year-on-year growth, and has an annualised premium income of more than R1,3 billion. The company has recently entered the group risk environment with a similar offering that addresses many of the same shortcomings of traditional group risk products. “The inefficiencies of the structuring of group products has meant that, to remain competitive, insurers have cut the benefits offered to employees, undermining their sense of financial security. Change is needed, and we believe our needs-matched philosophy positions us to change the group risk market too.”

‘We ditched legacy thinking in favour of creating a product that is intuitive and easy to navigate. An enormous amount of time and effort went into writing and designing that system, and creating the optimal customer journey.”

Unlike clunky legacy systems, the BrightRock’s platform is modularised, and was built according to the agile principle of rapid delivery cycles. The result is a technology stack with longevity, that is also flexible enough to be tweaked when needed.

Related: BrightRock’s 5 Entrepreneurial Tips For Start-ups

This iterative, modular approach typically begins with defining the strategy and programme plan upfront, delivering a core capability fast so it can provide benefits immediately, and then continuously improving with regular, incremental capability improvements to achieve the objectives of the strategy. It’s an approach that fosters closer collaboration between stakeholders, improved transparency, earlier delivery, greater allowance for change and more focus on the business outcomes.

“The advantage of the technology available today is that you can plug things in and pull them out as required,” says Suzanne. “That’s one of the enablers of a truly disruptive mindset. To step away from accepted norms and find new solutions requires curiosity and creativity, as well as a lot of courage to go up against large incumbents in the market. There is always resistance to new technology, although we are fortunate in this country to have one of the most innovative insurance sectors in the world.”

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Lessons Learnt

The 9 Obsessions You Need To Have To Become A Self-Made Millionaire

Here’s how to stay focused on your millionaire goals.

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elon-musk

The ones who succeed weren’t handed a golden ticket; it wasn’t chance that helped them cultivate their fortune. To reach millionaire status, you must be driven to reach your dreams. You must be obsessed in order to be successful.

These are the nine obsessions that give every self-made millionaire an edge in creating success and wealth.

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