When CANCOM first opened its doors 11 years ago in the back offices of a building in Linbro Park, Johannesburg, the company was the result of entrepreneur Kevin Olinsky spotting a gap in the market and running with it. MD, Lauren Olinsky explains CANCOM’s journey, both as a business, and with kulula work as a travel partner. By Diana Albertyn
Managing rental and fleet companies’ traffic fines electronically through an advanced system formed the backbone of CANCOM, but adapting to the market helped Lauren and Kevin notice certain gaps in the market. These required extensive system development, which they chose to do in-house.
“We’ve achieved growth for our company through commitment to service excellence and value to our clients,” says Lauren. “Look after your clients and they will always be happy.”
This is just one of the reasons they chose kulula work for their business travel needs.
Related: kulula: Erik Venter and Gidon Novick
A first class partnership
“Due to our ever-growing client base, we realised that we would need to travel on regular occasions. Apart from that, we have offices in Durban and Cape Town, which we visit often. It became too time consuming to manage travel within CANCOM. It was a very quick discussion and agreement that led us to kulula work to manage our flight arrangements. We needed to partner with a flight company that has the same, fast-paced work culture.
“With a similar work ethic to CANCOM, kulula work knows that time is of the essence. We make decisions off the cuff, and then we want everything done, and done now. This is where kulula work has really made our lives easier. They respond to us quickly and efficiently.”
Business benefits at their best“Businesses are expected to adapt fast, or face losing market share or suffering financially or in another manner. The ability to change or cancel flights is a huge benefit CANCOM has as a kulula work client. A quick phone call or email to our consultant gets all the changes done without me having to do a thing.
“We have also been invited to their wonderful functions and we have been offered tickets to certain concerts or sports matches in and around South Africa.”
Service excellence breeds business brilliance
“If a business is looking for a simple, fast and efficient solution to their flight and travel requirements, then you need not look any further.
We deal with Refilwe Nakedi and Suzan Mokgothu at kulula and if the entire kulula team is as efficient and friendly as them, then I would ask other businesses why they aren’t using kulula work. Any query that I have is responded to immediately. I am never left wondering what is happening with my bookings.
If a business wants to streamline their travel plans and rely on a reputable and efficient team, then kulula work is the way to go.”
What CANCOM offers
Today CANCOM has the ability to tailor-make solutions and systems for clients and is a market leader in:
- I D Tech* Access: CANCOM Access Control for Business and Residential Estates
- I D Tech Mobile Drive: CANCOM Vehicle and Driver Management
- I D Tech TFM: Traffic Fine Management for Fleet Companies
- I D Tech Licence and Registration: Vehicle Licence Renewals for Individuals and Fleet Companies
From the above developments, it has also grown its portfolio to include:
- CANSURE: Short Term Insurance Brokerage
- CANFLEET: A new and dynamic Automated Keyless Fleet Management Solution
- CANTECH: Development for Small and Large Businesses
*I D Tech is a registered trademark
When you book through kulula
The following is exclusively available when your next business trip is booked via kulula work:
- Best fares of the day on kulula.com and British Airways (operated by Comair)
- Flexible flight changes (only the difference in fare and taxes will apply)
- No booking fees
- Competitive car hire rates with Europcar and Avis
- Great hotel rates with Protea Hotels and City Lodge Hotel Group
- Invoicing and reporting
- Account management
- Access to our qualified Corporate Reservations team. *
* Legal stuff applies
For that work-life balance you’re after contact kulula work on
+27 (0)11 285 3050, email firstname.lastname@example.org or visit www.kulula.com/work.
The New Rules Of Customer Experience
Intelligent Experience Economy will change the rules of customer experience.
A PwC report identifies five rules organisations can follow to reimagine the customer experience in the ‘Intelligent Experience Economy’. These rules are the action that organisations need to take if they want to be successful in this new era:
1. Make the customer journey your new chain
Most executives understand the importance of CX and have some form of customer strategy to address it. However, the ‘Intelligent Experience Economy’ calls for significant action. Organisations will need to develop an enterprise-wide customer journey. Creating a common language and taxonomy around the customer that is universally adopted will spur CX transformation at scale and embed the customer in the core of the organisational culture.
2. Embed AI in the Customer Experience
Our research confirms that businesses understand the critical and still growing importance of ‘big data’ and analytics. However, having an analytics function. AI will be the dominant capability enabling companies to reimagine the CX in the ‘Intelligent Experience Economy’. Embedding AI in the CX is a great opportunity for organisations. It can enable easier communication with customers, speed up transaction times, personalise customer experiences and significantly reduce customer service costs. Furthermore, organisations that have embedded AI will have unique access to customer data.
3. Connect Customer Experience to real value
Customer metrics are now commonplace in businesses. Although the metric is important, too many businesses see it as the end point instead of the starting point. CCOs assessing their CX transformation efforts must take into account how mature their organisation’s CX measurement maturity is.
For many, CX measurement is still immature – actively listening to customers and collecting feedback, but not taking action with CX initiatives. Organisations should develop real-time customer metrics.
4. Let the COO drive Customer Experience Change
The role of the COO needs to evolve if organisations are to execute on their ambitious goals for their CX visions in the next few years. The role of the COO will need to shift from ‘measuring the CX’ to being directive on the priorities to drive CX change. In order to be more directive, end-to-end capabilities will be needed within the organisations, framed around journey stages.
5. Ignite the core
To create real CX transformation – the COO cannot be successful alone. The challenge is about ‘igniting the core’ around CX. To ‘ignite the core’ organisations need to spread the CX vision with all leaders, managers, frontline employees and back office employees alike. Furthermore, organisations will have to establish partnerships across the value chain – including UX/CX experts, data analysis, AI architects, app developers, as well as project delivery partners.
How can organisations execute the customer experience?
Quinton Pienaar, PwC South Africa Customer engagement & Salesforce leader says, in order to be a leading customer experience organisation, companies will need to execute the customer experience at scale across the organisation. Customer strategy execution is transformational in nature and requires new capabilities, new ways of working and an entire organisation to be fully behind the new vision.
How To Immigrate With Your Family By Starting A Business In The UK
The simple way to make your entrepreneurial dreams come true in the UK.
Many people, especially those with families, are reluctant to up sticks and move to the UK. These would-be movers are often worried that they will not be able to secure employment in the hugely competitive UK job market. This source of stress alone is enough to discourage some from pursuing their dreams of living in the UK. But, there is an innovative and accessible solution.
The UK has several visa classes aimed at individuals who wish to invest in the country. These give an individual the right to live and work in the UK with their families, if they make a defined investment. A visa that interests South Africans is the Tier 1 (Entrepreneur) visa. We have developed our UK Tier 1 Entrepreneur Investment Programme to help South Africans looking to immigrate to the UK alone, or with their families.
The basics of the Tier 1 (Entrepreneur) visa
To be awarded a Tier 1 (Entrepreneur) visa, you will need to invest at least R3,5 million (£200,000) in an existing UK business or one you start up. There are certain other requirements, but these are not particularly onerous, and most investors will qualify if they submit their application correctly.
The entrepreneur visa allows you to live and work in the UK, and take dependant family members with you, defined as your partner and your child under 18. If you have the capital, or are willing to liquidate your assets in South Africa to raise it, the Tier 1 (Entrepreneur) visa is a great way to relocate your entire family to the UK.
Do note: You will need to make specific applications for each dependant, so it is vital you consult with an immigration expert before beginning the application process.
You’re not just immigrating, you’re investing in the UK
By starting or investing in a UK business as part of our programme, you will be granted the right to live and work in the UK, and earn an income from that business.
The business you invest in will want you to play an active role, not just contribute seed capital. If you want to invest in a business without being an active director you will be allowed to do so, but you may not be eligible for the Tier 1 (Entrepreneur) visa.
Another restriction is that you cannot hold this visa and work for a business other than the one you are invested in. But, your partner will be allowed to work in whatever field he or she pleases.
How do you choose the right business to invest in?
There is always an element of risk when investing in a foreign business, particularly when you’re thirteen thousand kilometres away from the country you’re investing in. It’s important to understand exactly what you’re investing in before you take the plunge.
That’s why our UK Tier 1 Entrepreneur Investment Programme is hugely beneficial. It matches your investment capital with a pre-approved investee business. We’ll make sure that your skills are matched with an appropriate venture so you can be an active director of that business.
We’ll also handle your visa applications, providing you with a comprehensive immigration and investment solution. Our partner’s list of investee businesses is over 200 strong, giving you an array of choices in various industries. This allows us to pair you with the business that best suits your investment goals and skills.
But what if you have a successful business in South Africa?
It’s no secret — emigrating from South Africa is difficult for many families who have deep roots and thriving operations. There’s no reason why you can’t keep your business in South Africa as well as relocate to the UK.
Nothing restricts a Tier 1 (Entrepreneur) visa holder from owning and overseeing businesses in other countries while they are on this visa. Many clients choose to relocate to the UK while ensuring that their original business continues to operate. In this way, you will be supplementing the income from your UK investment with revenue generated by your South African business.
You can hold British and South African passports if you apply for your British citizenship in the correct manner. You must obtain permission from Home Affairs in South Africa to avoid having your citizenship revoked. Retaining your South African citizenship will make it much easier for you to continue running a business here.
Talk to us today
There are compelling reasons to move to the UK — a brighter future for your children and a more stable country in which to retire. Our comprehensive solution will ensure you get the most out of your relocation.
If you’re thinking of immigrating to the UK or investing offshore — either or both — we can help.
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