Connect with us

Company Posts

Flying High With Reliable Travel Partners CANCOM And Kulula

Lauren Olinsky explains how CANCOM found a gap in the market and how it came to work with kulula as a travel partner

Kulula Work

Published

on

Lauren-Olinsky_Kulula.jpg

When CANCOM first opened its doors 11 years ago in the back offices of a building in Linbro Park, Johannesburg, the company was the result of entrepreneur Kevin Olinsky spotting a gap in the market and running with it. MD, Lauren Olinsky explains CANCOM’s journey, both as a business, and with kulula work as a travel partner. By Diana Albertyn

Managing rental and fleet companies’ traffic fines electronically through an advanced system formed the backbone of CANCOM, but adapting to the market helped Lauren and Kevin notice certain gaps in the market. These required extensive system development, which they chose to do in-house.

“We’ve achieved growth for our company through commitment to service excellence and value to our clients,” says Lauren. “Look after your clients and they will always be happy.”

This is just one of the reasons they chose kulula work for their business travel needs.

Related: kulula: Erik Venter and Gidon Novick

A first class partnership

“Due to our ever-growing client base, we realised that we would need to travel on regular occasions. Apart from that, we have offices in Durban and Cape Town, which we visit often. It became too time consuming to manage travel within CANCOM. It was a very quick discussion and agreement that led us to kulula work to manage our flight arrangements. We needed to partner with a flight company that has the same, fast-paced work culture.

“With a similar work ethic to CANCOM, kulula work knows that time is of the essence. We make decisions off the cuff, and then we want everything done, and done now. This is where kulula work has really made our lives easier. They respond to us quickly and efficiently.”

Business benefits at their best“Businesses are expected to adapt fast, or face losing market share or suffering financially or in another manner. The ability to change or cancel flights is a huge benefit CANCOM has as a kulula work client. A quick phone call or email to our consultant gets all the changes done without me having to do a thing.

“We have also been invited to their wonderful functions and we have been offered tickets to certain concerts or sports matches in and around South Africa.”

Service excellence breeds business brilliance

“If a business is looking for a simple, fast and efficient solution to their flight and travel requirements, then you need not look any further.

We deal with Refilwe Nakedi and Suzan Mokgothu at kulula and if the entire kulula team is as efficient and friendly as them, then I would ask other businesses why they aren’t using kulula work. Any query that I have is responded to immediately. I am never left wondering what is happening with my bookings.

If a business wants to streamline their travel plans and rely on a reputable and efficient team, then kulula work is the way to go.”

Related: How To Take The Hassle Out Of Business Travel With Kulula Work

What CANCOM offers

Today CANCOM has the ability to tailor-make solutions and systems for clients and is a market leader in:

  • I D Tech* Access: CANCOM Access Control for Business and Residential Estates
  • I D Tech Mobile Drive: CANCOM Vehicle and Driver Management
  • I D Tech TFM: Traffic Fine Management for Fleet Companies
  • I D Tech Licence and Registration: Vehicle Licence Renewals for Individuals and Fleet Companies

From the above developments, it has also grown its portfolio to include:

  • CANSURE: Short Term Insurance Brokerage
  • CANFLEET: A new and dynamic Automated Keyless Fleet Management Solution
  • CANTECH: Development for Small and Large Businesses

*I D Tech is a registered trademark

Visit: www.cancomsa.co.za

When you book through kulula

The following is exclusively available when your next business trip is booked via kulula work:

  • Best fares of the day on kulula.com and British Airways (operated by Comair)
  • Flexible flight changes (only the difference in fare and taxes will apply)
  • No booking fees
  • Competitive car hire rates with Europcar and Avis
  • Great hotel rates with Protea Hotels and City Lodge Hotel Group
  • Invoicing and reporting
  • Account management
  • Access to our qualified Corporate Reservations team. *

* Legal stuff applies

For that work-life balance you’re after contact kulula work on

+27 (0)11 285 3050, email sales@kulula.com or visit www.kulula.com/work.

Kulula work is the direct distribution channel of kulula (Comair Limited), specialising in corporate travel, so your business is in good hands. Let us help you with your business travel requirements, affording you great savings and a reliable travel service.

Company Posts

Customers Are The Heart Of Innovative Businesses

Keep your customer at the heart of your business.

Viga Interactive

Published

on

online-marketing-innovation

One of the main reasons start-ups fail is because they don’t create solutions that meet their customers’ needs. Failure is avoidable. Businesses that understand their customers feelings, challenges, expectations and motivations make themselves indispensable in highly competitive markets because they recognise that true innovation is led by customer insight.

An incredible example of a business that believes in innovation driven by insight is Netflix. They revolutionised the way people watch video content by listening to their customer’s needs. You’ve probably heard the story before: after paying a $40 overdue DVD fee, Reed Hastings co-founded Netflix. He was simply too busy to return his DVD. He recognised that this experience wasn’t exclusive to him, but that it was a problem that many people faced. He saw a gap in the market for receiving and returning videos more effectively, and that is how the $150 billion business was born.

If your start-up doesn’t fulfil a human need, then you’re setting yourself up for failure. It’s not enough to have a cool idea. Ask yourself, “What is the market need behind the offering?” and then test ways of delivering your offering in the most user-friendly manner. Talk to your consumers, understand their likes and dislikes and establish your business purpose before haphazardly allocating funds to R&D.

Related: How Netflix Is Now Disrupting The Film Industry By Embracing Short-Term Chaos

You can’t go from being a California based DVD-by-mail provider, to becoming the world’s largest online video streaming service without a business plan. It’s important to recognise the step-by-step process of success. Netflix didn’t go from delivering DVD’s to pouring capital into the production of video content within six months. That sort of development would have bankrupt the company almost immediately. It took 21 years for the business to become content creators.

  • In 1999, the company became a subscription service because they found that customers preferred paying a monthly fee rather than making a once off purchase.
  • Then, in 2009, the company used investor capital to expand their DVD collection because their clients wanted a larger selection of movies.
  • In 2010, the business expanded internationally because they saw a gap in the market across various countries.
  • Finally, in 2013, Netflix created its first original content series because customers craved fascinating content beyond the overused Hollywood archetype.

The point is: Progress didn’t happen overnight. The business had to set goals and objectives. They then had to fund their growth by presenting market opportunities, backed by customer insights, to their investors. Establish your start-up one step at a time and make sure every progression isn’t innovation for innovations sake – it must be inspired by a human need.

13-reasons-whyNetflix was founded by a computer scientist and a marketing director. While one partner focused on Netflix’ service development, the other focused on sales. Since the company’s origin, collaboration and balance have been the cornerstones of the business’ success.

Netflix is currently composed of a diverse team of tech-professionals and designers. They understand the importance of combining technology and design to offer customer-inspired user-experiences.

After conducting consumer research, Netflix discovered that series and movie artwork influences viewing decisions by 82%. This has resulted in the creation of more descriptive and provocative designs. Netflix is known for leveraging human-behaviour to revolutionise their service offering.

As an entrepreneur, you can increase your ROI by partnering with the experts that understand human-based innovation.

Keep your customer at the heart of your business.

Related: What These 5 Digital KPIs Say About Your Business

Continue Reading

Company Posts

Building Customer Relationships

Are you working in a retail environment? Explore the Wits Plus online short course in Customer Relationship Building through the DigitalCampus.

Wits Plus

Published

on

building-customer-experience

Most retail businesses agree that providing excellent customer experience is imperative for a retail store to be successful.

But what is customer experience?  According to Forrester, an independent market research company, customer experience is “How customers perceive their interactions with your company”.

They explain that good customer experiences have three relevant characteristics for the customer:

  1. They are useful, thus deliver value and meet customer needs.
  2. They are usable, so the value is easy to find and engage with.
  3. They are enjoyable, and emotionally engaging so people want to use them.

The customer ‘interactions’ are the two-way exchanges that customers have with the company. A customer will make a judgement as to whether the company meets their needs, is easy to use and enjoyable to do business with. These judgements happen every single time the customer interacts with the company: when they navigate the company website, call the contact centre, enter the retail store, buy company products, talk to an employee, respond to an advert and so forth.

Providing excellent customer experience is challenging. The systems and processes required for excellent customer experience include understanding your customers, building a positive emotional connection with them, capturing and acting on feedback, developing and training everyone in the company and measuring the return on investment. All this is difficult enough to manage in a national company but what does it mean in this age of international and multinational companies?

Related: Customer Control For Entrepreneurs

Providing a superb customer experience is first underpinned by understanding the cultures, history, experiences and sensibilities of customers and then respecting them. Again, this is more manageable if your company is national and its cultural values are aligned with the national values and history. However, achieving this in a multi-national organisation where the historical experience and cultural values of the organisation may not be aligned with the country they are operating in, can be a real challenge.  A diverse workforce is also imperative to providing an outstanding customer experience and the importance of diversity is magnified in a multinational organisation.

This is demonstrated by the infamous ‘H&M hoodie incident’ that happened early this year. In Sweden the only jungle is urban, there are no wild monkeys and the black population is relatively small. As one would expect in a Scandinavian organisation, the H&M group board has good male-female diversity, but there are few black Swedes in senior decision-making positions. Few Swedes have experienced how skin colour can provide an all-pervasive feeling of difference, of ‘us and them’, and they have little, if any, understanding of these issues on a personal level.

However, H&M is a global organisation and therefore needs to have an intimate understanding of the different cultures and sensibilities of their customers in the different countries where they have a footprint; and respect them. The simple expedient of introducing a process whereby a local executive ensures that a new product is culturally sensitive could have demonstrated some organisational understanding of this issue.

The H&M hoodie debacle is an excellent example of how not understanding the customer can negatively impact on customer experience; how it can break the emotional engagement with customers and lose their trust. This incident has made it difficult for South African customers to engage positively with H&M. The importance of diversity in the senior teams throughout a multinational can directly impact the customer experience and the bottom line. In short, one picture and a hoodie nearly undermined the reputation of the organisation in South Africa!

Are you working in a retail environment? Explore the Wits Plus online short course in Customer Relationship Building through the DigitalCampus.

Continue Reading

Company Posts

Entrepreneurs Can Explore Opportunities In Growing Digital Textile And Interior Décor Markets

Those wanting to explore opportunities in digital textile printing can speak to experts at the Sign Africa and FESPA Africa Expo, taking place from 12-14 September at Gallagher Convention Centre.

Published

on

interior-decor

According to Mark Sollman, application manager at Mimaki, ‘Digital printing technologies are revolutionising the interior décor business. Not only can these items be produced more rapidly and with less waste than with traditional manufacturing processes, digital printing offers the ability to customise – or even personalise – interior décor.’

The global printed textile market is huge, estimated at over 32 billion square metres of output annually. Print is widely used to decorate the surface appearance of furniture and surfaces. Digital textile printing is ideal for customisation – allowing consumers to print unique products for their homes or businesses.

There are also emerging niche opportunities. For example, with the wide use of online travel review sites, hotels are increasingly keen to deliver a fresh experience. A ‘TripAdvisor effect’ has been identified, with the claim it reduces the hotel renovation cycle from every seven years to every five years, consequently boosting the market for printed décor.

There are many T-shirt printers offering a web-to-shirt service, where the buyer uploads their own unique image to be printed on to a garment on demand. The printing takes a large part of the value and will be done close to the buyer. For a fashion collection, stock-outs may be avoided by printing and making popular sizes and styles locally in small quantities.

Related: Explore Business Opportunities In Print At The Sign Africa And FESPA Africa Expo

This makes higher manufacturing cost less of a problem, and internet retailers can extend this with only commissioning the product after a sale has been completed online. Increasingly, supply chains are being pressured to provide greater flexibility, which inkjet textile printing is able to provide.

Applications with interior décor include; customised wall coverings and photo wall murals; window coverings and wall decals; curtains and blinds, cushions, lampshades and bags.

Those wanting to explore opportunities in digital textile printing can speak to experts at the Sign Africa and FESPA Africa Expo, taking place from 12-14 September at Gallagher Convention Centre. There are also a range of educational features, including: 

Textile Experience

Visit this hands-on workshop where printers can learn different techniques all taught by Charlie Taublieb, who has been in the screen printing industry since 1976, and heads up Taublieb Consulting in Greenwood Village, Colorado, a company specialising in technical screen printing consulting for textile printers. This takes place from 12-14 September, in hall 1 on the Rexx Screen & Digital Supplies stand.

T-Shirt and Bag Printing Workshop

Free demonstrations by local experts on T-shirts and bags with speciality printing techniques, direct to transfer and screen printing. For more info visit http://bit.ly/EntrepreneurSignAfrica5

Related: Considerations For Signage And Printing Industry Start-Ups

sign-africa-fespa

Continue Reading
Advertisement

SPOTLIGHT

Advertisement

Recent Posts

Follow Us

Entrepreneur-Newsletters
*
We respect your privacy. 
* indicates required.
Advertisement

Trending