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Paddy Upton: People Centred Coaching

Paddy Upton has worn numerous ‘labels’ in his career, such as Business coach, Cricket coach, Mental conditioning coach, and High-performance coach.

Dirk Coetsee

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Paddy Upton has worn numerous ‘labels’ in his career, such as Business coach, Cricket coach, Mental conditioning coach, and High-performance coach. Despite all the various titles bestowed upon him, he simply has found a way to weave Leadership skills, entrepreneurial skills, management skills, and various philosophies into one approach that he’s pretty much made his own.

The main component of Paddys’ way is to get out of the way, in other words to not focus on coaching by applying and handing down autocratic rules, but instead to create a coaching environment wherein peer management is the focal point.

Related: Sorbet’s Ian Fuhr: Servant Leadership Personified

The author approached Paddy to test the hypothesis that the very same principles that apply to Entrepreneurs also applies to high level performers within the professional sports arena, albeit that the environments within which they apply their respective skill sets may differ vastly.

The reader, as an entrepreneur is likely to find synergy between the leadership and entrepreneurial principles that they should apply to be a sustainable success and the principles unfolding from within this writing.

In unison with Gary Kirsten as head coach, Paddy took the Indian national cricket team to the pinnacle of the sport which seemed to be, at that point in time, a very unlikely feat. As he coached teams in various country’s’ with a diverse make-up his coaching style became malleable as both internal and external circumstances demanded.

As a coach with international acclaim he firmly believes in applying the principle of “Authenticity” wherever he coaches.

In essence, this means to create an environment from within it is perfectly ok to admit your fears and short comings, for only then, the team is put into a position where collectively they can do something about developing countermeasures for their potential shortfalls.

When individual and collective fears and shortcomings are hidden within a team environment, nothing is done to eradicate them, and as a result, negative and hidden forces fester until the spotlight is cast upon them as they become transparent within the context of very poor performances.

paddy-upton-trophy-cup

Within the team environment that Paddy continues to foster, a platform is created for every player to admit, for example, that they are fearful of short and fast pitched bowling. Once that level of Authenticity is reached it then becomes relatively simple to find solutions collectively as peers for issues such as portrayed by this example.

Related: How To Be A Great Leader When Leadership Doesn’t Come Naturally To You

Similarly, as Entrepreneurs we are encouraged by this illustration to be guided by the principle of authenticity. When we as business owners and leaders exhibit the behaviour of hiding our feelings and fears we make it ok for our team members to emulate that very same behaviour to the detriment of our businesses or organisations.

A critical factor in being authentic, according to Paddy is to be acutely aware of your own intentions as a coach or team member. Our intention plugs into ego and it is crucial for the sake of the team culture to assess whether I am, as an individual team member, acting to serve only myself or others. As Entrepreneurs, we will do well to learn from “Paddys’ way” and introspectively assess our intentions before we engage our stakeholders.

When our intention is to serve others rather than purely ourselves we are much more likely to create a positive environment for all stakeholders as opposed to an environment where negative labelling and blame-shifting forms part of the collective culture.

From vast experience in establishing a high-performance team culture Paddy advises to not have one on one sessions purely to reprimand players for their misconduct or failures. Instead he advocates “Non-judgemental Learning discussions” which creates the opportunity for the player to apply the lessons learnt from past ‘failures’ in a positive way rather than being judged and his self-esteem being decimated.

He does this by stating that ‘its’ totally ok to make an error’, and then asking, ‘ if the same situation comes up again in the future, which is likely to happen, what will you do differently next time?’ The focus of this discussion is on a future solution, which is a creative confidence building exercise, rather than harping on past problems, which undermines confidence and learning, and can even undermine the relationship between employee and the employer.

paddy-upton coach

Paddy coaches in the prestigious Indian Premier League (IPL) and only has five to eight weeks to spend with his team. “What can we do as coaching team to make this the most enjoyable time of your life”, is an honest question that Paddy poses to all his team members at the beginning of their time together which reflects his sincere commitment to create a wonderful team environment.

Another aim of his is to have at least a 10% more aspirational culture than other teams – this way there is a higher likelihood of having more engaged players enduring longer through inevitable challenging times.

The Authors’ interaction with Paddy reminded him of the vast leadership potential within all individuals and that by creating a positive and engaging culture, every leader can assist in unleashing the potential of others, should they desire to, and when they have the intention of serving others.


Summary

Although the respective environments may differ the principles to high performance as an Entrepreneur, Leader, or professional sports person remain the same. To purposefully create a positive environment for your team wherein they have a voice and can enjoy what they do with a sense of freedom, is a leap forward in establishing a high and sustainable performance culture. Paddy is a forward-thinking individual whom finds ways to learn constantly. As a leader, he is happy to share what he has learnt and what he has learnt is priceless.

Dirk Coetsee is a Business Leadership coach for start-ups and established entrepreneurs. He is also qualified Master Life coach and assists individuals to get “unstuck” in their lives and careers.You can contact Dirk at: dirk@dirkcoetseeglobal.com

Company Posts

The Make Up of Makeup: How One Entrepreneur is Changing the Cosmetics Industry

Energetic, enthusiastic and fun are three words to describe Alina Lucía Imbeth Luna. But her favorite words are organic, vegan and cruelty free. They’re the backbone of her Medellin, Colombia-based cosmetics company, Pure Chemistry. Learn how this chemist and engineer is revolutionizing the cosmetics industry and read about her advice for future entrepreneurs.

FedEx

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This article originally appeared on FedEx Blog.

What is Pure Chemistry?

Pure Chemistry is a company that invents, manufactures and sells beauty products directly to the consumer. What makes us stand out is that we are certified organic, vegan, and cruelty-free.

Many companies say they do no testing on animals, but we go one step further. None of our processes or ingredients has any animal components. Ingredients from animals are common in the cosmetic industry but for us it is not an option.

If it’s common, how do you avoid using them?

For virtually any synthetic or animal ingredient, there is an organic, plant-based alternative.

Collagen, for example, is an animal protein that we don’t use because there are vegetable alternatives that give us better results.

As for honey, we don’t take honey away from bees, we use cane honey.

So for whatever reason people have, be it religion, ethics or they just decide not to use a product that has ingredients that come from or are tested on animals, they can come to Pure Chemistry.

Related: Going The Extra Mile With Neil Robinson Of Relate Bracelets

Many companies use the word “organic,” but you are “certified organic.” How is that different?

We are proud to have the Ecocert certification. Ecocert is an international entity that has a standard for the definition of what’s considered organic cosmetics.

To get certified, ingredients need to come from renewable resources, manufacturing must be environmentally friendly, packaging must be biodegradable or recyclable so it’s not just about the product, it’s also the packaging and the production of all our ingredients.

Certification, for us, is very important. I could tell you right now that I am Hillary Clinton, but if I don’t show you an I.D., you won’t believe me, right?

That’s why it’s important to be certified.

How are your products tested?

Our products are tested on people because they are made for people.

We have a testing club at Pure Chemistry. Many are from our University and are chemists and physicists as well friends and customers who volunteer to test our products.

People call all the time about being in our new product test group and we pay no one for testing.  This is very important to us so people are honest about the product and their results.

What is your team like?

We are a company of women and everyone has their own expertise.We all have some authority roles over our own specialties but there are no hierarchies here. The business model is a circle. We all support each other.

We have no set schedule. Our team comes to work when they need to – at the time that they need to work. You don’t have to be sitting here doing nothing if, at that time, there is nothing to do. It works very well for us.

Our customers are also an important part of the Pure Chemistry team. Since 2015, many new product ideas have come from clients’ requests. They write to us, send us messages, and we keep a list.

People started requesting, “Please, we need a toothpaste,” and we said, “Let’s work on a toothpaste.”

Others wrote, “Please, we need a product in a size that can go in a carry on bag at the airport,” so we did.

We mean it when we tell our clients, “Your comment, message, suggestion won’t be in vain.”

How hard is it to develop your products?

As a child, you don’t think about having to make money to do this and that.

For me, product development is like that little girl inside me that wants to experiment.

It’s fun, but not easy. It took us almost six years to develop a shampoo to make sure it did not have sodium lauryl sulfate or sodium laureth sulfate, the quickest, fastest, and cheapest way to make shampoo. It took us that long to get a product that would comply with the organic certification and one that you could use on both babies and adults.

We also have to think ahead. When we started developing nail polish, we also needed an organic nail polish remover, one that was also not flammable so it can easily be shipped internationally. Now we have a patent pending water based nail polish remover.

We are always amazed and encouraged when something that we came up with is working for someone. They write things like “I love this product. I love this company. I love you guys.” It’s very heartwarming.

This is what makes me get up in the morning.

It’s creativity with a purpose.

What advice do you have for other women entrepreneurs?

 Don’t just make a business plan and wait. Entrepreneurship shouldn’t stay on paper.

There should be no excuses. Go for it. Be willing to make mistakes. As long as you are clear about where you want to go, there are many ways to get there.  You can make a mistake, you can fall, a million things can happen.

 Examine and redefine your goals as you learn from your mistakes.

Related: Funding And Financial Assistance For SA Women Entrepreneurs

What advice do you have for little girls?

I would tell any little girl or boy, “Start by writing it.” Write about what you want to do, what you dream about.

As years go by, look to see if that was just a kid thing, a whim, or if it was really a dream. As you grow up you forget that as a child you wanted many things, but if you write them down, it will give you something to look back on.

For me, I can say, “Look, I wanted to be a scientist, and I did it!”

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Company Posts

Communication Skills To Succeed In Business

Article by Nicky Lowe, Wits Plus Lecturer in Business Communication.

Wits Plus

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A Scientific American blog about the role of luck in success mentions the popularity of magazines such as Success, Forbes, Inc., and Entrepreneur and argues that we can learn to be successful by reading about successful people:

There is a deep underlying assumption, however, that we can learn from them because it’s their personal characteristics – such as talent, skill, mental toughness, hard work, tenacity, optimism, growth mindset, and emotional intelligence – that got them where they are today. This assumption doesn’t only underlie success magazines, but also how we distribute resources in society, from work opportunities to fame to government grants to public policy decisions. We tend to give out resources to those who have a past history of success, and tend to ignore those who have been unsuccessful, assuming that the most successful are also the most competent.

While not discounting the role that luck, or family inheritance and reputation might have in success, consider the massive role that good communication skills play in success. For example, if you cannot express yourself well, your proposal will be unsuccessful. If your business plan is full of grammar errors, then even if the financials add up, and you can show a past history of success, you are less likely to get the funding you’re after.

Related: A Business Lens For Learning And Development

There are many daily examples where stronger communication skills would have made the difference between success and failure. If a junior data processor bypasses her line manager to ask another manager for help with entering a batch of data in a different format, but is not clear about the batch names, she is unlikely to be successful in getting her job done. Jumping ranks will not go down well in corporate hierarchies, for starters. Moreover, if she lacks the corporate know-how to avoid this faux pas once, she is likely to blunder several times, thus generating the impression that she is disloyal to her own line manager and not a valued team-player. On the other hand, the lack of clarity in her emails can very effectively be overcome by improving her business communication skills.

Effective business emails need to be short and to the point, with very specific detail, especially if a request or instruction is given. The reader cannot be expected to do anything if they do not know what is actually being requested. It may be a simple case of giving the label names of the data batches, as in this example, but often managers grumble about staff being incompetent or lazy when the problem is their own poor communication skills and inability to use email effectively.

The best part of this solution is that it does not rely on luck. We all have the innate ability to improve our own communication skills. For those who want to improve their communication skills mindfully, there are short courses that take only a few hours a week for a couple of months that will give them insights into well researched theories and techniques so that they can apply these strategically in their personal and professional lives.

Related: Personalised Learning Is Optimised For Your Needs

In the reading about luck, talent is defined as “whatever set of personal characteristics allow a person to exploit lucky opportunities” and talent includes “intelligence, skill, motivation, determination, creative thinking, emotional intelligence”. These skills are highlighted in the Wits Plus Effective Business Communication short course to equip our students to make the most of opportunities. Studies have shown that the most talented people are not the most successful in life, but that luck and opportunity may play an unseen role in that success. Excellent communication skills are key to making the most of opportunities and breaking through to success!

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Lessons Learnt

Author Of The Little Book of Inspiration Gives Great Advice On Having Direction And Courage

If you can keep learning along each step of the start-up journey, you’ll continue to grow, and your business will be a success, says entrepreneur and author, Matshona Dhliwayo.

Nadine Todd

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Vital Stats

  • Player: Matshona Dhliwayo
  • About: Matshona Dhliwayo is a Zimbabwean-born and Canadian-based philosopher, entrepreneur, and author of books such as The Little Book of Inspiration, 100 Lessons Every Great Man Wants You to Know, and Lalibela’s Wise Man.
  • Twitter: @MatshonaD

What is the difference between a ‘learn it all’ entrepreneur, and a ‘know it all’ entrepreneur, and why is it imperative that a start-up strives to be the former?

A ‘learn it all’ is one who is driven by the desire to learn and a ‘know it all’ is one who is driven by the desire to prove how much he knows. It’s imperative that you focus on the former because, in life, we are only as successful as what we know. Knowledge is more than power, knowledge is wealth.

How can someone go about being a ‘learn it all’? First, be humble; humility allows you to learn from others. A humble student is better than a proud scholar.

Related: Relax Spas Founder Noli Mini Shares Her Insights On Building A Business Of Value

Energy is a great thing, but it needs direction. How can a start-up entrepreneur calm down, focus, and find their direction?

You find direction from having well-defined goals in a business plan. You keep a tab on those goals by using a daily planner to help you steadfastly execute your objectives. In good times, be cautious; in bad times, be hopeful; and in busy times, be level-headed, never taking your eyes off your goals.

Why is it important to have direction?

road-directionA chariot can’t travel in two directions, and when you know where you’re going it’s easier to get there. When you lose direction you lose opportunities, and when you lose opportunities you lose rewards.

What are the pitfalls and limitations of ego?

Ego is an inflated sense of self and is therefore no different from arrogance. The pitfalls of conceit, which shouldn’t be confused with confidence, are endless. You start thinking you are better than others and the moment you do, this means you can’t learn from them.

If you don’t learn you don’t grow, and if you don’t grow, you die. Most experienced entrepreneurs understand the importance of being humble because people buy from people they like, and people don’t like egotistical personalities. Humility opens people up to you, but arrogance drives them away. And the more people an entrepreneur draws the more people he can serve, and the more people he can serve, the more money he can make.

That said, a degree of arrogance allows you to push through the hardships. Where is the balance, and how do entrepreneurs find that balance without getting discouraged?

Only a few people in history like Julius Caesar and Nebuchadnezzar II rose to great heights with arrogance, but their very egotism destroyed them in the end. I prefer courage, not pride, because it rises from conviction; and also faith, not ego, because it rises from hope. These two have helped the weakest of men and women achieve the greatest feats. An entrepreneur must be filled with courage daily and emptied of hubris incessantly. The higher you rise with ego, the lower you will also descend in the end because of it.

Related: How To Build A Disruptive Attitude

Why should you never, ever feel threatened by someone smarter or with more skills than you? In fact, why should you be partnering, hiring or learning from these people?

I am never threatened by people who are smarter and better than me because I see them as gifts, and not as competition. I view them as assets, not threats, so I allow them to do what they do best, thereby benefiting from it. It also frees me so I can do what I do best. We can be Jacks of all trades but we can’t be masters of all disciplines. Partnering with people who are cleverer than you elevates you.

Many entrepreneurs trust the wrong people. Why does this happen, and what is the solution?

People are complex creatures. The best of us can’t always predict human behaviour. Entrepreneurs, like everyone else, make mistakes. What they should shy away from are the avoidable ones. My advice: Take time to get to know people. Do your due diligence. Ignorance is your opponent, fear is your enemy, vice is your adversary, virtue is your friend, and wisdom is your helper.

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