- Players: Emma Luyt and Craig Hean
- Company: Tétris; JL
- Contact: +27 (0)11 507 2200,
- Visit: za.tetris-db.com/en/, www.jll.co.za
Cubicles are so last millennium. When the South African office of global property adviser JLL bought property consultancy Bradford McCormack & Associates in 2011, the event was a catalyst for change. Not only was there a need for more space, but JLL’s lease was coming to an end too.
As part of the move to swanky new premises, the organisation transitioned to activity-based working.
Craig Hean, MD of JLL, and Emma Luyt, MD of design, fit-out and refurbishment company Tétris, a wholly owned subsidiary of JLL, had visited JLL’s Stockholm offices and witnessed the new design alternative first-hand.
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Activity-based working lets employees choose how, when and where they work. “It started with the new location,” says Hean.
“We chose The Firs in Rosebank because we wanted a pedestrianised, first-world location where our people can pop out for lunch or go for a walk whenever they choose. Because the move presented us with an opportunity to do something avant-garde we decided to create a space that would double as a showroom for clients (which they love). We are living the offering that we’re proposing to clients and testing it in our own business.”
From baby boomers to millennials
Luyt took into account that the new office would have to suit the needs and temperaments of four generations — from baby boomers to millennials.
“I wanted a design that reflected the uniqueness of South African culture, which is typically louder, bolder and more colourful than many others, and that would also talk to the culture of our business.”
The result is a workspace comprising stunning red diner-style booths with down lighters, vibrant workstations, a noiseless library sheltered behind glass doors, hotel lobby-like meet-and-greet spaces, collaboration areas screened by fabric wings to absorb sound, brainstorming spaces, a café-style kitchen and more.
Acceptable sound levels are determined by carpet colours — yellow for silent, green for hushed conversations, and blue for chatty.
The results speak for themselves
The office houses 66 people, and just 29 desks in 780m2, a third of which is front-of-house. Regular offices require 15m2 to 20m2 per person, but activity-based workers need only 10m2. Upscaling has been easy — since the move, the company has grown by 50% in numbers, without needing more space.
At the end of each work ‘event’, workers clear the area. There are no messy desks, post-it notes or baby photos in this environment.
Anything that needs to be kept at the office is stored in small personal lockers. Paper use has been radically reduced — there’s one printer to service the entire workforce. The smaller property footprint reduces rental, energy and maintenance costs.
Managing barriers to change
Research shows that 66% of all workspaces are unoccupied during the day. 45% of all privately stored documents can be found in several different places, and 85% of them will never be used again. But people are creatures of habit and change is not popular.
Some of the challenges of moving to activity-based working include fear of the unknown, concern over loss of status and loss of personal space, employees’ fear of not being ‘seen’ in the office, territorial issues, frustration at having to pack up the desk each night, and the fear of not having enough storage space.
“Change management was a key element in the success of this transition,” says Hean.
“We in-housed the process and encouraged participation and discussion. We assigned tasks to those who were most resistant and tried to ensure that everyone became invested.”
The change ended up being eased by three everyday, but not unlikely items — coffee, water and paper. Providing great coffee and filtered water went a long way to making people happier.
The employees were also given a specific period of time to have all paper documents scanned and stored electronically offsite. After the deadline, desk drawers were emptied and all the left over paper was sent for recycling.
“It was an amazingly liberating exercise,” says Hean. “What is equally surprising is that we have never looked back.”
The technology factor
To make activity-based working work, you need great IT. Connectivity is key in the JLL environment, and people can work anywhere, thanks to reliable WiFi. “Wherever you sit, just plug and play,” says Luyt.
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“We all have the same brand of laptops and chargers are conveniently located everywhere. It’s important to make it easy and convenient for people to work anywhere they choose, so that they use the spaces. Whether you opt for a couch or the library, everything you need to work is right there.”
The experiment has been so successful that JLL offices in other countries have approached the South African team for advice on making the move to a new world of work.
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Here are 27 of South Africa’s richest people, but how did they achieve this level of wealth? Find out here.
Learn the secrets of SA’s most successful business people, here is the list of the 27 richest people in South Africa:
In a world with growing entrepreneurship success stories, victory is often measured in terms of money. The feat of achieving a place on this list is, however, years of hard work, determination and persistence. “One has to set high standards… I can never be happy with mediocre performance,” advises Patrice Motsepe.
From the individuals that made the 27 of the richest people in South Africa list, actual entrepreneurs and self-made business people dominate the list; while those who inherited their fortunes have gone on to do even bigger and better things with their wealth. Over the years, some have slipped off the list, while others continue to climb higher and higher each year.
- Elisabeth Bradley
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- Bridgette Radebe
- Irene Charnley
- Wendy Ackerman
- Paul Harris
- Wendy Appelbaum
- Mark Shuttleworth
- Desmond Sacco
- Giovanni Ravazzotti
- Markus Jooste
- Gus Attridge
- Gerrit Thomas Ferreira
- Cyril Ramaphosa
- Adrian Gore
- Raymond Ackerman
- Michiel Le Roux
- Lauritz Dippenaar
- Jannie Mouton
- Stephen Saad
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South Africa needs more entrepreneurs to build businesses that can make a positive impact on the economy. These up-and-coming black entrepreneurs are showing how it can be done.
Early-stage South African entrepreneurial activity is at an all-time high of 11%, according to Global Entrepreneurship Monitor, and entrepreneurial intentions have also increased to 11.7%. With both activity and intentions growing significantly year-on-year, there are more businesses opening up around South Africa than ever before.
The increase in entrepreneurship has seen the rise of more black entrepreneurs across numerous sectors. From beauty brands to legal services and even tech start-ups, these are 50 top black entrepreneurs to watch:
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Keep your finger on the pulse of the start-up space by using our comprehensive list of SA small business to watch.
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To ensure you know who the innovative trailblazers are in the start-up and small business space, here are 50 of South Africa’s top establishing companies to watch, in no particular order:
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