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Doing Business in SA

I’ve heard that Windows XP is coming to an end. How does this affect my business?

Lots of people were concerned last month when their PCs started sprouting worrying messages about Windows XP and the ‘end of support’. Did this mean their PC was about to drop dead? No, but the clock is ticking. If you’re using XP, you need to read this.

Jon Tullett



I’ve heard that Windows XP is coming to an end. How does this affect my business?

In a nutshell:

  • Yes, you need to upgrade, and as soon as possible.
  • Between then and now, make sure your antivirus is up to date, and your backups are working. You do back up, right?
  •  If you really can’t upgrade, you still have some options. Read on!

Windows XP has been Microsoft’s most successful version of Windows. It initially debuted all the way back in 2001, after a string of disappointments in Vista and Windows ME, and managed to get right what the predecessors hadn’t. It’s been stable and user-friendly, and because it’s just kept on going that’s also meant we didn’t need to upgrade the PCs are often too.

But now it’s dead, Jim. Microsoft actually stopped selling XP in 2008, but has still been providing updates and security patches on a regular basis. And that’s all that’s changed, really – from April, Microsoft has no longer been updating Windows XP. And that’s why you got the warning message: To let you know that your PC will no longer be updated.

To be fair, XP is 13 years old. Think back to the other technology you were using in 2001 – what sort of cellphone were you using back then?

That’s the era we’re talking about. Windows XP has had a great shelf life, and many people are happy using it. But technology evolves, and the underlying framework of XP is showing its age, making life difficult for developers, lacking support for newer hardware and software, and becoming increasingly onerous to patch.

It’s been working fine for years, why do I need updates anyway?

The main reason for updates is for security reasons, and there are two major factors at play here.

The first is that security researchers (and hackers) constantly discover new flaws in software which they can exploit to take control of PCs. Older software tends to be more vulnerable, and XP, and the Internet Explorer web browser which came with it, are perfect examples of this.

So Microsoft may not be investing in keeping XP secure, but you can bet the virus writers are investing in ways to attack it.

Most viruses these days are delivered online. You don’t have to open a dangerous attachment or be specifically targeted by an attacker – just browse to an infected website and the malicious software will check your PC to find out what system you’re using, and send down exploit code tailored to whatever it is.

For an attacker, there’s always a window of opportunity between finding a flaw and the manufacturer fixing it. On Windows XP, that window will never close. You’re vulnerable, and you’re going to stay vulnerable.

And it’s not just XP that won’t be patched – the older versions of IE won’t either, and nor will Microsoft Security Essentials – the free antivirus many people use. So, the most vulnerable components won’t be updated, and the thing which is supposed to keep you safe won’t be updated either.

If you’re using third-party anti-virus, that may help, but the bottom line is that there’s no substitute for a healthy, up-to-date operating system, and XP is no longer that.

The second factor is that the very fact of patches being issued for other operating systems could make XP more vulnerable. It’s standard practice for security researchers to examine software patches to work out what has been fixed and then to identify how to exploit the flaw on unpatched systems. If the same flaw affects XP as well as its newer brothers, the attackers can have a field-day.

Virus outbreaks don’t happen every day. I’ve got some time, right?

Actually, virus outbreaks do happen every day – there’s a constant background hum of new malware appearing. It’s only good security practice that keeps outbreaks in check, and one of those security practices is to keep operating systems patched.

In fact, just days after XP’s support ended, a major vulnerability was discovered in Internet Explorer, and Microsoft backtracked on its “no support” stance and issued an emergency patch for XP alongside Windows 7 and 8. But one of the security developers stated at the time this was only because the timing was so close to the end-of-support date – this won’t happen again.

So what now? Do I have to buy a whole new PC?

If you’re using an older PC, unfortunately, yes: you might have to upgrade. The newer versions of Windows need more computing power (though Windows 8 is actually lighter on resources than Windows 7). You can download a tool from Microsoft to check whether your PC will cope.

If you do have to upgrade, now could be a good time to consider your options. Do you need fully-fledged PCs everywhere? Could you move some functions into the cloud, to Microsoft Office 365 or Google Docs perhaps, and save on desktop resources and software costs?

You could consider alternative operating systems – Apple hardware is more expensive, but the OS upgrades are effectively free. Linux comes in variants specifically designed for low-power hardware, but will also come with a learning curve and what you save on hardware, you may pay in support and training.

But for most people, the reality will be that yes, it’s time to upgrade. And the cherry on top is that the change from 13-year old XP to modern Windows 8 is pretty sharp – it’s a whole new experience and you will take some time (probably unproductive time) getting used to it. Them’s the breaks, I’m afraid.

What if I have something that can’t work with a newer version of Windows?

This is a real bind facing many people: they rely on some custom-built piece of software, or esoteric hardware device, which hasn’t been updated and doesn’t work with newer versions of Windows, only XP. Chances are good the provider of that technology can’t upgrade it either, if they even still exist.

There are limited options in that case, but there ARE options.

One is to just roll the dice, carry on regardless, and hope that you won’t get blitzed when the next major malware outbreak comes around. That’s really not a great option; it’s a bit like hoping you’ll be the only person not to get rained on.

At least invest in some heavy-duty security tools like antivirus and network security to protect that machine and everything around it. And back it up obsessively, so that when something bad happens, you can restore it safely – and remember that elderly piece of software you’re reliant on may be particularly difficult to back up and restore, so test your backups too.

You can physically isolate that PC, get it off the network and give it what security experts call an ‘air gap’. That’ll work (be careful of USB-borne malware – make sure the PC isn’t set to automatically execute programs when a storage device is inserted), but could be annoying for day to day work.

You may be able to get that old program or device to work through Windows 8’s compatibility mode – an IT consultant may be able to set it up, for a fee.

You may also be able to run XP in a ‘virtual machine’ – a program which emulates a complete PC, with whatever operating system (XP in this case) you need. The software to do this is free (ask your consultant about VirtualBox or VMWare) but you’ll almost certainly still need a new PC. Your 10-year old XP box almost certainly won’t be up to running Windows 8 AND Windows XP at the same time.

You might even be able to get the software working through ‘Wine’, an emulation technology capable of running Windows programs on Linux (which DOES support older hardware pretty well).

If your IT consultant turns up his nose at the mention of Linux, get a new one – good consultants shouldn’t be afraid to learn new tools if that’s what required to get the job done.


Jon Tullett, Senior editor at ITWeb has been covering information technology for two decades, working as a journalist and editor in South Africa, Europe and the Middle East. He is currently responsible for news analysis and spokesperson for the Security Summit, Africa’s premier information security event for IT and business professionals. Jon has trained in computer forensics, visited Interpol's cyber crime task force in Lyon, chaired numerous security events and seminars, judged technology awards, and developed testing protocols for a lab operation which reviewed dozens of security products every month. He has very, very, long passwords.

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Doing Business in SA

Free Contract Of Employment Template Download

Download your free payslip and contract of employment here to get you started in the right direction.

Menét Hamel




In your downloads you will find the following resources below:

  1. A standard contract of employment (template) that complies with all the relevant laws.

The permanent contract of employment should be read carefully and changes should be made in line with the offer of employment and the company policies and procedures.

When employing staff you should ensure the contract is legal and legally binding. Customise this contract of employment to suit your business and what you can offer your employees.

Download your contract of employment template here

Please note the template provided is for a permanent placement.

Related: How the Right Technology Makes DIY Payroll As Easy As 1-2-3

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Doing Business in SA

What steps do I need to take to start manufacturing toilet paper?

This comprehensive guide takes you through everything you need to know to start a toilet paper business.





The business of producing toilet paper has been recognised as one of the fastest developing assembling commercial initiatives in Africa.

Toilet paper is used in our homes, work places, schools, hotels, restaurants, shops, maternity homes, hospitals, churches, clubs and many others. It can be used in various other ways such as cleaning up messes and decoration.

The difference between toilet paper and other tissues is that it is created to breakdown in septic tanks and other tissues don’t necessarily do this.

We recommend: What steps do I need to take to start manufacturing toilet paper?

To start and run a business, it is not enough just to have a good, viable idea. You also need to have the right skills, attitude and personality to make the enterprise succeed.

Benefits of starting a toilet paper production business

  • It has a simple production procedures
  • There are not many product offerings or varieties
  • Simple organisational involved
  • High interest on the product
  • Easy to market
  • Product is a primary necessity in society.

Possible challenges of starting a toilet paper production business


  • The biggest constraint will be the insufficient amount of planted trees. This will affect you as this is where you will harvest your raw materials from. This can result in a reduction of plantation productivity. According to the Paper Manufacturers Association of South Africa 60% of all plantation trees are planted and grown especially for pulp and paper production.
  • You will need to apply for water permits to meet the terms of the regulatory framework managing water usage. This is a long and difficult process and can limit you from achieving profitable operations.
  • Transport, labour and licence costs will have a negative impact on your ability to competitively trade. You will need to apply cost control measures to remain competitive.

Did you know?

  • In an average public bathroom, it takes 71 separate visits to finish a single roll of toilet paper.

Financing your venture

It’s most likely that you will need finance when setting up a toilet roll production business. The toilet roll production equipment is available in South Africa and ranges for a single machine from R175 000 for the bottom end of the range model to R500 000 for a fully automated machine.

Manufacturing plants are also very large in size which means financing it will be quite expensive. You should use your capital to purchase the equipment you’ll need.

Try and save money by buying economical but high quality equipment. Once you have all your equipment find a premise that will accommodate all of it. Once that is completed then contact stores and potential clients.

Related: Attention Black Entrepreneurs: Start-Up Funding From Government Grants & Funds

You can save money by renting or buying an inexpensive lot for your toilet paper business. You could even start in a smaller building and when you have increased your funds, upgrade your facilities into a bigger space. Make sure to take all of the costs into account when trying to finance your toilet paper business.

You’ll have to include raw material required to make the rolls. These are supplied in jumbo tissue rolls and cost from R6 600 per ton. You will also have to take into account staff.

Zhauns, a supplier of business opportunity machinery supports BEE by offering a variety of empowering programs for street vendors, unemployed and disadvantaged groups through consortiums, local and international joint ventures and has financial links which assist entrepreneurs in need of funding.

Related: Government Funding and Grants for Small Businesses

A start-up would need two-five people operate a small business of this kind. It takes about three months to set up the business and to properly train staff to operate machinery”. Zhauns offer free training when they install equipment purchased through them.



Planning is always your starting point when starting a new business. There are several techniques you can use for your planning process. You can use ready and existing techniques and plans or you can use innovative techniques which will make your toilet paper business more unique.

Focus on the specifics of what you will need for your toilet paper business such as equipment, employees, property and raw materials. Making errors during the planning phase is normal. After your plan is finalised it should be flexible enough that you can add changes.

In this industry you are not just competing with local manufacturers. When you become a toilet paper business owner you have to figure out how you’re going to compete with different international manufacturers.

Speak to owners of similar businesses

The best source of information you can find about an area of business, is other toilet paper business owners. They will tell you in practical terms whether your ideas are feasible or not.

To locate similar businesses which can give you advice on any aspect of their toilet paper business, contact your local Chamber of Commerce. Shereen Crowie of Curviro Trading says: “It’s a commodity with no age restriction and no seasonal production demands.”

For support and guidance


If you are going to be a toilet paper business owner you need to have business skills, even more so than technical skills about your product or service. This means you have to understand finance.

You need to know how much your idea is going to cost you, whether it will make enough money to pay back these costs and make enough in addition to satisfy your requirements.

The DTI (Department of Trade and Industry) recognises that support in the form of advice from specialist organisations is vital and the offer support groups to SME businesses.

One such arm is Khula Enterprise Finance which is a wholesale finance institution that has well-developed ties in the public and private sectors.

Through these channels – which include commercial banks, retail financial institutions, specialist funds and joint ventures they play an effective role in order to bridge finance gaps that are not addressed by commercial financial institutions in the small business sector.

Did you know?

  • People use on average 8.6 sheets per trip, which is a total of 57 sheets per day. That’s an annual total of 20,805 sheets.


It is recommended to get training when joining the toilet paper business industry. There are many essential practical skills which you will need when starting a toilet paper business.

There are courses offered by universities which will help improve your skills and understanding of the technology involved. You can alternatively get training from current experts in this field.

You can apply for internships at factories and get first-hand experience. If this is your plan of action make sure to take very detailed notes about all the process involved.

Draw up a business plan

Business plans are essential for businesses from when they start out to years later when your businesses has evolved and improved.

It becomes a guide for you and your employees to track whether your business has gone off course from the core of quality production. Experts can be hired to help you draw up a toilet paper business plan for a fee.

Business plans can be used to organise everything from your marketing strategy to the strengths and weaknesses of your business.

We recommend: Business Plan Examples to Get You Going

It will help your toilet paper business keep clear objectives as well as making your priorities recognisable. Milestones recorded in your toilet paper business plan will help you follow your progress.


Choose a good location in an industrial area for your toilet paper business. It’s recommended that you get a realtor, since they are the experts in their field.

They will advise you on which buildings are better for your toilet paper business and which ones would be unsuitable.

Make enough time to view each property before purchasing or renting it. Your toilet paper business can’t be in a residential area.

Types of Machinery


You will need to buy or rent the necessary equipment with the finances you have. Some of the machinery that you need to get going with your toilet paper business is:

  • Core making cutting machine – This produces the brown cardboard core that the tissue is wrapped around.
  • Jumbo reel winding machine– This winds the tissue paper from the jumbo reels to the cardboard core. It will automatically stop at a programmed size.
  • Embossment attachments or embossing machines – Embossments are the prints on the surface of the tissue and the tissue roll can either be plain or embossed.
  • Band saw cutting machine – this cuts the paper into the right side.
  • Other machinery requirements:
    • Generator for power outages
    • Auxiliary equipment
    • Transportation – its optional but can be essential.

We recommend: Where can I hire the machinery needed to manufacture toilet rolls?


This type of business will require trained employees. It would be a definite advantage if you hired experienced operators or people experienced in similar industries.

This will allow you to hit the ground running instead of slowly training your staff from scratch.

Hiring inexperienced people can also cause a decline in the quality of your production as well as a decline in the level of your toilet paper businesses productivity.

Marketing strategies

Once production has started you will need to come up with various ways of distributing your product.

Since your brand is new, you will most likely have to do a demanding marketing drive so that customers know who you are.

Customers won’t buy your brand if they don’t know who you are. Advertising consultants can help your toilet paper business with effective strategies which will help increase sales.

Which works better buying machinery first or getting orders before buying equipment?


Look at your market before spending the money. It is good business practice to establish if there is a market for your product before buying expensive equipment. For this reason, it is vital to do research and to prepare a business plan.

Renting manufacturing equipment for this purpose may be a solution. Once the toilet paper business is up and running you can then consider buying your own machines.

Buying outright can result in a huge drain on cash in the first year of your toilet paper business.

Did you know?

  • In South Africa a family of four uses approximately one toilet roll every 1.5 days

Example of innovative thinking

Chandaria Industries operates out of Kenya and Tanzania. They sell their products in 15 African countries.

What sets them apart from their competitors is they make their recycled toilet paper from used paper.

What innovative thinking does for them, their communities and their country:

  • They are making money from recycling
  • They are transforming waste into a necessity
  • They are now a source of national wealth
  • They provide employment for many thousands of people

Just the used paper recycling activities creates nearly 20 000 jobs. By doing this they have saved over 30 million trees since they started in 1964. They still have more room to grow, saying that they don’t get as much used paper as they need.

Expansion options

Toilet paper will always be a necessity in people’s lives. Where your toilet paper business can grow to:

  • Custom toilet paper – creating toilet paper with personalised images or custom images
  • Various sizes – You could expand your toilet paper business into various other toilet paper sizes and thicknesses
  • Various tissue paper opportunities – You can expand your business into the tissue paper manufacturing business

Paper Manufacturers Association of South Africa (Pamsa) executive director, Jane Molony says that the pulp and paper industry’s is continuing to grow and make profits because of their energy-saving initiatives.

Molony also says that the value of the pulp and paper industry (excluding forests and recycling) in 2014 was around R27.8 billion.

Tissue paper achieved a yearly turnover of R2.5 billion in 2014 which is a yearly growth of 2.7% since 2009.

This industry has large growth potential and is a great business opportunity. Toilet paper has become a basic need all across the world. It can’t be recycled so there is always need for more.

Every single person on the planet uses it on a daily basis. Why shouldn’t you be the one making it and selling it to them?

Related: Free SWOT Analysis Template

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Doing Business in SA

A Guide To Registering A Non Profit Organisation In South Africa

I would like to register an NPO. What should I know before I do?




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The non-profit companies exists solely to provide programs and services that are of public benefit such as the promotion of social welfare, economic development, religion, charity, education or research. Earnings may not benefit individuals or stake-holders.

What is the difference between a NGO and an NPO?

An NPO is a Non-Profit Organisation while an NGO is simply a widely used term for various organisations that are not part of government, but focus on development, environment and human rights.

What are the steps involved in registering  an NPO?

All organisations that fall under the Non-Profit Organisations Act (NPO Act) must register as a Non-Profit Organisation (NPO) with the Department of Social Welfare.

  • Different types of NPO’s
  • Which types of organisations can apply for NPO status?
  • What does it cost to register an NPO?
  • How long does it take to register an NPO?
  • How to register a Section 21 company
  • Accountability
  • Legalities
  • What are the pros and cons of operating as an NPO?
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