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Growing a Business

Can you give me some tips on signing a lease?

Follow our top tips for a pain-free lease agreement.

Tony Galetti



My small business is ready to move out of my home office into rented premises. What advice can you give me about signing a lease with a letting agent?

The New Year typically signals the time when lease agreements are up for renewal. For commercial tenants, this presents a good opportunity to reassess the appropriateness and feasibility of the space for the business occupying it, and then either renew the lease or seek new space.

A comprehensive, watertight lease agreement is critical to maintaining cordial relations and avoiding legal backlash for landlords and tenants. While the agreement is a binding document and constitutes a financial commitment from the tenant, the landlord too has a responsibility – to ensure the terms are fair and compliant with the Consumer Protection Act (CPA).

Here are 5 key tips to help ease the process and ensure a mutually beneficial outcome:

  1. Ensure time is on your side: commercial tenants obviously need to ensure it’s business as usual in order to avoid financial loss so making early enquiries into lease renewals with an existing landlord is highly recommended. Tenants are in a far stronger position to negotiate if they’ve allowed for enough time, before the agreement expires.
  2. Do your homework: the office space rental market has been flat for the last 24 months so tenants are advised to check out comparative rentals across different areas and generally have a basic idea of market conditions and industry standards.
  3. Be above board: being fair and reasonable in the terms of the lease is always advisable and generally sets the tone of mutual respect between landlord and tenant. But thanks to the Consumer Protection Act (CPA), which also covers lease agreements, landlords are by law required to be fair and reasonable. The Act applies to all commercial leases entered into with natural persons as well as juristic persons with an annual turnover or asset value of less than R2 million.
  4. Have a plan: it makes sense to formulate a long-term that you can revert back to. For a landlord, this means for example, not losing sight of future plans to renovate or expand. Meanwhile a plan will enable the tenant to reassess whether the space still meets the needs of the business over time, such as whether it provides suitable amenities for employees or adequate technical infrastructure.
  5. Using a credible property broker with regional expertise will be enormously helpful in this process. Their knowledge of the market and their ability to navigate through the myriad negotiations will go a long way towards a successful conclusion for both landlord and tenant.

Finding good landlords and good tenants isn’t necessarily an easy task and unfortunately, many people can attest to having had a bad experience in this regard. Like any relationship, there are those individuals that are far more likely to entertain compromise, while others won’t.

But either way, engaging a broker that really understands your business objectives and specific situation will demonstrate their value towards a successful negotiation.

Tony Galetti is co-founder and joint-CEO of leading commercial property consultancy, Galetti Knight Frank. Tony has over 15 years’ experience in commercial and development property in South Africa, the United States and the United Kingdom. As the company Principle, Tony currently heads up operations and new business.


Growing a Business

How To Grow Your Start-Up Venture When You’re Lost

Advice by Anton Ressel on how to grow your start-up venture to get you on the right path.

Anton Ressel




I have recently started a small business. I would like for my ventures to grow, with some assistance. How do I move forward?

The starting point for any venture is some form of a plan. I am not talking about a telephone-directory thick business plan, nor a plan developed for you by someone else in order to try and raise funding, but rather a tight, concise plan that lays out your core business, your potential customers, your product or service focus and the primary actions you need to do in the short-term to get the concept off the ground.

Resource: Keep it Simple: How to Write a One Page Business Plan

There are many good templates for a simple strategic plan available online, such as the Business Model Canvas. You should also look at what business development programmes, if any, there are out there that may be able to offer some support.

Examples would be the SAB Tholoana Programme, and some of the support initiatives offered by organisations such as Fetola and Edge Growth.

Finally, you should approach SEDA and see what support they could possibly provide. Find more information on SEDA here.

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Growing a Business

What tools will make my small business run smoothly?

As a small business owner, it’s normal to find yourself being an accountant, a salesperson, an operations manager and a PA all at once. Here are five tools to help you wear multiple hats without feeling overwhelmed.

Catherine Black



Surprisingly, one of the biggest challenges of owning your own business is staying on top of administrative tasks in addition to getting your actual core work completed.

It’s a reality that these admin tasks – from invoicing customers to collaborating on a document – are typically done by the business owners themselves, because there’s not always budget available for any support staff.

We-recommend-tickWe recommend: 4 Signs that your Small Business has Finally Arrived

Here are five tools that can help you manage your business more seamlessly, leaving you free to chase your entrepreneurial dream.

1. Online invoicing software

While creating invoices manually may work in the beginning, this task can quickly become time consuming and hard to control as your business grows.

Manual invoicing also means that things can slip through the net, so you forget to chase outstanding invoices that can in turn impact your cash flow.

A cloud invoicing tool like Freshbooks lets you create invoices online and email them to clients from within the interface.

Besides an easy dashboard showing you how much you’re owed at any point in time, Freshbooks also lets you print reports to use for accounting purposes.

Best of all, your clients can login to their own portal and view invoices, timesheets and more.

2. Cloud file sharing software

Whether you’re on your own or working in a team of 20 people, at some point you’ll need to share documents with another party like a team member or supplier.

Rather than emailing large files back and forth that can quickly clog up your mailbox, cloud file sharing tools like Google Drive and Dropbox are an elegant solution.

These tools allow you to upload and store data (presentations, photos and more) on your cloud-based drive, and then share them easily with anyone you wish.

The best part? The basic versions of both of these tools are free, so it’s as easy as creating an account and you’re off.

3. Asana – project management

A large factor in a project’s success is how efficiently it’s managed internally, because this impacts whether you stick to deadline and how much the project costs in the end.

If you’re sick of sifting through emails relating to a particular project, or can’t keep track of who’s doing what, an online collaboration tool like Asana can help.

With Asana, you can create and assign tasks within a project to team members, and start group conversations that all members can see.

In essence, team members now know exactly what is due when, who’s working on what and whether there are any snags. This keeps work streamlined – and removes the dependence on email as a workflow management tool.

We-recommend-tickWe recommend: 3 Time Management Tips For the Busy Small Business Owner

4. Shared calendars

If you don’t need the full monty in terms of project management, a simple shared calendar can go a long way to keeping employees on the same page.

Using a collaborative cloud system such as Google Calendar that’s shared with everyone on your team means people can quickly find meeting times and holiday weeks that suit everyone else.

Google Calendar can also be synced across multiple devices like your phone and tablet, so you can always stay in touch with scheduling. 

5. Other Google Products 

Several products within the Google fold have already been mentioned above, but there are others that can help you run your small business more efficiently. If you run a business online, Google Analytics is Google’s free analytics software that tells you who came to your site from where, and what their interactions on the site were.

Finally, if you have a business with one or more physical locations, Google My Business allows you to get your business details (address, pictures, videos, opening hours) onto Google’s search results for free.

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Growing a Business

Expand or die?

Tips on expanding a business abroad

James Caan




Should I expand abroad? I am currently considering expanding my kids’ clothing business abroad, with a view to broadening my customer base. Can you possibly offer me some advice on how to go about determining whether this would be a feasible idea, and if there is profit to be made in foreign countries?

Expanding overseas is seen as a natural step in the growth of many businesses, but there are a number of things to take into account. Only after you feel you have covered all of these areas properly should you press ahead.

Domestic position

First take stock of your position in your home market. If you don’t yet command enough of a market share, you may want to reconsider whether now actually is the time to go abroad is.

Remember you are going somewhere where the regulations, economic outlook and customer behaviour can be totally different, so it is even more of a risk than your home market.

I often see entrepreneurs who have less than 5% of their home market trying to go abroad, which simply doesn’t make sense to me. To put it another way – if you haven’t yet cracked Cape Town, don’t go after California!

Understand the market

Every little detail about the trading environment you are going into needs to be understood. There are some huge, multinational firms that have ventured out of their country only to get a nasty surprise. Think about the manufacturing regulations, which is particularly important for your type of business.

Also look at things like HR laws and tax requirements, and crucially, the relationship between currency and inflation rates. I once had a business in Turkey and my profits were being seriously reduced because of the due to unpredictable inflation and currency. I would say there needs to be around 6-12 months of solid research before you make that move abroad.

A more robust infrastructure

Lawyers, accountants, even translators – these will all be critical figures in ensuring your business copes within a new market. They make up the infrastructure of a business, and the stronger the infrastructure, the better you will be.

These people all need to be experts, and I don’t just mean being able to speak the language! They should know all about the business environment in that country, as well as general customer behaviour.

What types of garments are most popular? What times of the year are best from a clothing point of view? They will essentially be your guides who help you come to the correct strategic decisions.


I would strongly recommend finding an international partner. Don’t try and be a hero and go it alone. Working in conjunction with somebody who knows the industry and country will leave you less vulnerable.

You may have to share some equity with them, which a lot of entrepreneurs don’t like doing – but consider this. Would you rather own 60% of a business that has real value and growth prospects, or 100% of a failing business?

Remember the partner will also be able to introduce you to key contacts, which can increase your pipeline.




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