Once thrown off track, a worker needs 23 minutes, on average, to get back to the original task. What could you have done in that 23...
Wide open spaces, a petting zoo, a napping space? What will it take to make your employees stay forever?
Ditch your script. Record your calls. Analyse your patterns. There are new, non-conventional ways to approach calls. Have you tried them?
You aren't going to walk into your local bank, fill out a loan application and get approved on the spot. So, start yours right away. As...
The five stages of the customer conversion process are as follows: attention, intrigue, evaluation, trust and compulsion. Follow them diligently.
More than 40 percent of startups fail simply because nobody in the real world was interested in buying what the founder thought was a good idea.
Yes! Stepping away from the cubicle improves focus and well-being and boosts energy.