Without fail, every single business says that one of their differentiators is customer service. When was the last time you were wowed? Most businesses don’t walk...
Customer service is no longer a differentiator. Every business makes the same promises, and everyone says that they put their customers first. But do you? Here...
These five quick tips will keep your customers coming back for more.
People are reluctant to burden their friends with a hard-sell salesman, so they will only refer when they are really impressed with your service.
Sometimes in our country you find great customer service at the lowest rung on our economy.
A Cape garage owner leads by example.
How do customers view their experience with you?
Anticipate what your next contact moment will be with your customer, plan for it and train staff to be up to speed.
It’s a risk trying to be funny in your customer communications, because it muddies your message and if you aren’t actually funny, it becomes a double...
Almost any barrier is surmountable when you’re offering quality products, great value and sincere human connections.
In a competitive landscape, it’s often the quickest respondents who win the day.
Customer service is pointless if you are anything less than absolutely awesome.
The benefits of delivering exceptional service are many.
If you believe the adage that you’re here to serve your customer, you need to live that belief throughout your organisation.
Sometimes the biggest successes come from the margining of existing ideas to create something new.
It sounds counter-intuitive, but sometimes you need to give your customers what they need, not what they asked for.
Let’s imagine you own Buscemi’s, a pizza-delivery service. Now think about your business, how these principles apply to you, and how you can avoid these types...
It’s simple. There’s a formula to great customer service; you and your team just have to follow it.
Do you sit in the back office, hoping your staff will do right by the business, or do you lead by example?
From making a connection to upselling, the ability to relate to your customer’s needs and preferred way of doing business are vital components of exceptional customer...