Remember, bad service is remembered for much longer than any products that have been purchased. And if you provide a...
If you think that maintaining a close relationship with customers is not as important as selling your products, you are wrong.
If you want to build your business up, read on below for how to use sales skills to do so.
Sales frameworks are a key stepping stone to building better relationships with customers.
If you’re thinking about selling your business, there are some critical steps you need to make first.
If the ideas you are selling are fresh, innovative or even intuitive, you might gain customers, but retaining them actually determines the exact ROIs you can...
Don’t ignore the first stages of engagement, just because they don’t result in immediate purchases.
If you want to build an investable business and land funding, you need to understand the landscape. Vusi Thembekwayo unpacks how smart businesses attract investors.
If someone calls about what you sell, call them back. Not in a week, right now.
Do you have a unique selling point?
In a world characterised by fierce competition for market share, the quality of the services an organisation provides is often its only differentiating factor. The truth...
You can't expect to sell anything if your prospects don't trust you.
Below are just some of the reasons why every business needs a call centre.
Even when you are ready to sell your own business, you need to maximise your benefit by keeping control of the sale process.
Remember those customers from the past? They may be willing to buy from you again (and again and again).
Without fail, every single business says that one of their differentiators is customer service. When was the last time you were wowed? Most businesses don’t walk...
Looking back, these are the things we could have done differently to win the deal.
With a management approach that unlocks the full energy of the organisation, CEOs can turn around a failing business with the people they already have.