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Customer Service Training

Have a knack for impeccable service? Teach companies’ employees to deliver.

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Business At A Glance

Customer Service Training
Startup Costs: $2,000 – $10,000
Home Based: Can be operated from home.
Part Time: Can be operated part-time.
Online Operation? No

Business Overview

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never return to or refer that particular business again. Rude and poorly trained employees cost companies millions of dollars each year in potential future business and referrals.

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible income by starting a consulting service that provides companies, organizations and associations with various customer service training programs that have been specifically designed to meet their individual needs and that target how to become a good, helpful and customer-appreciative employee.

To get started, decide if your instruction program will focus on one specific industry for training, such as food servers, or be a general instruction program that trains all service employees, regardless of the industry or position they work in. Once you have chosen an operating format, the next step is to design and publish an instruction manual and course description that will become the basis of the program.

This step is extremely important, as it is the foundation for the entire business venture. The manual should be designed in such a way that it is a comprehensive ‘A to Z’ program that covers all the bases in customer service and customer appreciation training and can be easily and quickly customized to meet individual client needs. The training programs can take place at client locations during nonbusiness hours in a group or one-on-one format.

A prerequisite for starting this type of business is to be a customer service specialist. While this does not mean that you must possess a specific certificate, it does mean that you must posses a great deal of customer service experience, common sense, and a creative imagination to develop role play sketches for the purpose of training.

Market the service by joining local business groups to network for clients, as well as build alliances with other types of employee training services that do not presently provide clients with customer service training options. Fees for the service will be in the range of $40 to $60 per hour, based on the average training program.

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Business Services

Errand Service Business Opportunity

Help busy people get through the day by providing an errand service.

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Business At A Glance

  • Business: Errand Service
  • Start-up Costs: Minimum
  • Home Based: Can be operated from home.
  • Part Time: Can be operated part-time.
  • Online Operation? Yes

Business Overview

Let’s face it; today’s busy lifestyles mean that a lot working people just don’t have time for even the simplest of errands, such as taking the family pet to the veterinarian for a routine checkup, buying AuntSue a birthday present, or picking up the kids after school.

Which is great news if you’re a multi-tasker looking to start your own simple,inexpensive, yet potentially very profitable business. An errand service can be operated with nothing more than a cell phone and reliable transportation.

Land clients by networking and by creating a simple marketing brochure explaining the services you provide along with your contact information.
Related: Start A Small Business, Become Self–Employed

The brochures can be pinned to community bulletin boards, hand-delivered to homes and businesses and distributed with the local newspaper.

A few promotional items such as pens and memo pads emblazoned with your company logo, name and telephone number given out to potential customers will go a long way as a daily reminder of your fast, reliable and affordable errand services.

This is the kind of business where growth is fuelled by referrals, so customer service and satisfaction are the most important goals.

The Market

Busy individuals who need a little help getting their day to day errands done. You can also market your services to small business owners.

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Business Services

Protocol Consultant

Stickler for rules? Know business backwards and forwards? Become a protocol consultant.

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Business At A Glance

Protocol Consultant

Startup Costs: $2,000 – $10,000
Home Based: Can be operated from home.
Part Time: Can be operated part-time.
Online Operation? No

Business Overview

In this age of political correctness, disputes between employees or between employees and management based on allegations of sexual harassment, racism, or other forms of abusive behavior within the office environment can bankrupt a business, morally and financially. Needless to say, the time has never been better to start a business as an office protocol consultant. The concept is very straightforward. As an office protocol consultant, you can advise clients on issues pertaining to these subjects as well as create a training program for employees and management on how to avoid, or respond to any unfavorable situations that arise in the office environment.

The demand for this type of consulting service is huge, as thousands of corporations rush to retain the services of protocol consultants as a proactive measure to ensure that they are not involved in politically or socially inappropriate situations. The protocol consultant may thus be viewed as a guardian of corporate image, morale, and financial stability. Scheduling meetings with human resources managers and networking at business and social functions is a good way to get started.

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Business Services

Paralegal

If you can decipher legal jargon, consider becoming a paralegal.

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Business At A Glance

Paralegal

Startup Costs: $2,000 – $10,000
Home Based: Can be operated from home.
Part Time: Can be operated part-time.
Online Operation? No

Business Overview

If you’ve always wanted to be a lawyer, then this could be the businessfor you. As a paralegal, you can’t give legal advice or defend anybodyin a murder trial, but you can complete simple documents and forms forindividuals and attorneys, then take those papers down to thecourthouse and file them.

You’ll help lawyers with small practices bytaking over the work that would be done by legions of assistants in alarge law firm, and you’ll lend aid to individuals with matters likeevictions and simple divorces so they don’t have to pay those highattorneys’ fees.

The advantages to this business are that you get thecharge of life in the law lane without the slavish hours you’d find ina corporate firm, and you have the satisfaction of helping your clientsthrough the maze of the legal system.

You’ll need a strong backgroundin all matters paralegal; good communication skills; and excellentgrammatical, punctuation and spelling abilities–no judge (or client)is going to be impressed by a mistake-riddled document. In addition,you should have terrific organizational skills and be a good timemanager so you can pump out those documents in plenty of time for courtdates and filings.

The Market

Your clients can be individuals and attorneys with small firms in needof assistance. Your best bet for getting business from legal eagles isto send sales letters and brochures, then follow up with phone calls.

Join local legal associations and network in professional and civicgroups. To attract private clients, place ads in the Yellow Pages andlocal newspapers and get yourself written up in your local newspaper.

Needed Equipment

In some states, you’ll need a paralegal certificate or liabilityinsurance–check with your local business licensing agency ordepartment of corporations to find out.

You’ll need a computer with alaser printer, a fax machine, the usual suite software and specialsoftware for completing routine documents like wills, evictions anddivorces.

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