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Customer Service Training

Have a knack for impeccable service? Teach companies’ employees to deliver.

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Business At A Glance

Customer Service Training
Startup Costs: $2,000 – $10,000
Home Based: Can be operated from home.
Part Time: Can be operated part-time.
Online Operation? No

Business Overview

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never return to or refer that particular business again. Rude and poorly trained employees cost companies millions of dollars each year in potential future business and referrals.

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible income by starting a consulting service that provides companies, organizations and associations with various customer service training programs that have been specifically designed to meet their individual needs and that target how to become a good, helpful and customer-appreciative employee.

To get started, decide if your instruction program will focus on one specific industry for training, such as food servers, or be a general instruction program that trains all service employees, regardless of the industry or position they work in. Once you have chosen an operating format, the next step is to design and publish an instruction manual and course description that will become the basis of the program.

This step is extremely important, as it is the foundation for the entire business venture. The manual should be designed in such a way that it is a comprehensive ‘A to Z’ program that covers all the bases in customer service and customer appreciation training and can be easily and quickly customized to meet individual client needs. The training programs can take place at client locations during nonbusiness hours in a group or one-on-one format.

A prerequisite for starting this type of business is to be a customer service specialist. While this does not mean that you must possess a specific certificate, it does mean that you must posses a great deal of customer service experience, common sense, and a creative imagination to develop role play sketches for the purpose of training.

Market the service by joining local business groups to network for clients, as well as build alliances with other types of employee training services that do not presently provide clients with customer service training options. Fees for the service will be in the range of $40 to $60 per hour, based on the average training program.

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Business Services

Errand Service Business Opportunity

Help busy people get through the day by providing an errand service.

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running-errands-for-people

Business At A Glance

  • Business: Errand Service
  • Start-up Costs: Minimum
  • Home Based: Can be operated from home.
  • Part Time: Can be operated part-time.
  • Online Operation? Yes

Business Overview

Let’s face it; today’s busy lifestyles mean that a lot working people just don’t have time for even the simplest of errands, such as taking the family pet to the veterinarian for a routine checkup, buying AuntSue a birthday present, or picking up the kids after school.

Which is great news if you’re a multi-tasker looking to start your own simple,inexpensive, yet potentially very profitable business. An errand service can be operated with nothing more than a cell phone and reliable transportation.

Land clients by networking and by creating a simple marketing brochure explaining the services you provide along with your contact information.
Related: Start A Small Business, Become Self–Employed

The brochures can be pinned to community bulletin boards, hand-delivered to homes and businesses and distributed with the local newspaper.

A few promotional items such as pens and memo pads emblazoned with your company logo, name and telephone number given out to potential customers will go a long way as a daily reminder of your fast, reliable and affordable errand services.

This is the kind of business where growth is fuelled by referrals, so customer service and satisfaction are the most important goals.

The Market

Busy individuals who need a little help getting their day to day errands done. You can also market your services to small business owners.

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Business Services

Employee Trainer

Help whip a business into shape by becoming an employee trainer.

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Business At A Glance

Employee Trainer

Startup Costs: $10,000 – $50,000
Home Based: Can be operated from home.
Part Time: Can be operated part-time.
Online Operation? No

Business Overview

If you’re a born teacher and motivator, then you’ll get inspired as anemployee trainer. You’ll give specialized sessions on your area ofexpertise, which can be anything from language or math skills togetting the most from company employees or their customers throughleadership, self-motivation or sales motivation.

This is a hot newfield, and growing hotter. The most popular training topics includecustomer service and creative problem-solving, but they can alsoencompass internal communications and even math or reading 101. Theadvantages to this business are that startup costs are minimal, it’screative, and when you communicate new ideas and techniques and seethem take root in someone else’s mind, it’s fulfilling.

You’ll need notonly a knowledge of the topic you’re teaching, but also the innatetalents of a good instructor: the ability to explain your subjectclearly and make it interesting, and to inspire. You’ll also needexcellent sales and marketing skills to merchandise your services.

The Market

Your customers will depend on the topics of your workshops or seminars.Just about any business could benefit from a course on customerrelations or marketing techniques, but if your subject is advancedspreadsheet software, you’ll be wasting your time targeting, forinstance, companies with an employee base of telemarketers.

Direct-mailbrochures or letters of introduction to prospective companies, thenfollow up with phone calls. Network among professional and civicorganizations in your community. Give seminars and workshops at localcolleges and give talks at business associations. Write articles forbusiness publications. Place an ad in your local Yellow Pages.

Needed Equipment

You should have the businessperson’s basics–a computer with a laserprinter, a fax machine and the usual software–and you may want toinvest in a copier so you can run off materials for your students.

Anddepending on your subject matter and your personal style, you may wanta dry-erase easel, board and markers.

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Business Services

Storage Sheds

Building storage sheds is a little-known business that generates huge profits.

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Business At A Glance

Storage Sheds
Startup Costs: $10,000 – $50,000
Part Time: Can be operated part-time.
Online Operation? Yes

Business Overview

Building and installing backyard storage sheds is a little known business that generates gigantic profits for the owners of these businesses. Sheds are an affordable method for a homeowner to add additional storage space, workshop space, an art studio, or guest accommodations to a home without having to get plans and permits from local government. Working from a small industrial space you can build shed kits for homeowners to buy and install, or you can build the sheds in a controlled environment and transport them to the site to install for the purchasers. The business only requires basic construction knowledge and equipment to implement, and the profits that can be generated are outstanding. An elaborate sample shed can be built and displayed in a high-traffic area in your community with proper signs identifying your business. This type of advertising and promotion would be an excellent way to gain attention and attract new customers.

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