From SA’s biggest blue-chip organisations to prestigious boutique brands, Nathalie Schooling and Brendon Bairstow-Klopper have grown nlighten into South Africa’s go-to customer experience company. Together, they have helped their clients to build their businesses into industry-leading brands – both locally and abroad – by refining their customer experience strategies.
Nathalie and Brendon will be facilitating their game-changing CX masterclass, Experience Advantage, in Cape Town on 12 October at The Vineyard and in Joburg on 18 October at Southern Sun Hyde Park.
Sandoz Healthcare Access Challenge (HACk) Returns, Seeking Digital Solutions To Local Healthcare Access Challenges
Despite major advances in modern medicine, universal access to healthcare remains the largest unmet medical need. Building on the inaugural Sandoz HACk, this year’s competition expands to seek broader digital solutions to local healthcare access challenges.
Sandoz, the Novartis generics and biosimilars division, today announces the launch of the second Sandoz Healthcare Access Challenge (HACk).
The Sandoz HACk is a global competition that invites entrepreneurs and innovators in the field of digital technology to submit inspirational ideas with the potential to complement – or even positively disrupt – established approaches to driving access to healthcare. Sandoz HACk opened for entries on Friday, 4th October, closing on November 30, 2018.
Universal access to healthcare is still arguably the largest unmet medical need and, while great strides continue to be made globally, access challenges vary hugely across geographies and communities. Therefore, a major step towards improving healthcare access globally is to identify and understand the specific needs of local communities.
“There are still two billion people in this world not getting the medicines they need. This is why we are launching Sandoz HACk as we aim to inspire and embrace the brave and innovative thinking of entrepreneurs and visionaries to improve access to healthcare around the world”, said Richard Francis, Division Head and CEO of Sandoz.
Francis added: “Building on the inaugural Sandoz HACk, this year we are broadening the competition to anyone, anywhere, with an idea that uses digital technology to help address a local healthcare access challenge. By collaborating, we hope to create ambitious-yet-practical digital solutions that, with scale, could have a significant impact on people’s lives.”
Digital innovation promises cost-effective and practical solutions with the power to transform access. Last year, Sandoz HACk focused on m-health (mobile health). This year’s theme is ‘Leveraging Digital Technologies to Solve Healthcare Access Challenges’: Encouraging ideas that can drive patient access or help healthcare providers to reach more people.
Three shortlisted entrants, to be announced in January 2019, will receive support from Sandoz experts to develop their ideas and transform potential into real impact. Our three finalists will travel to the world’s leading forward-focused gathering of creative minds, South by Southwest (SXSW; Austin, Texas) in March 2019, to explore, network and discover the latest innovative trends. Following in-person selection, one winner will be chosen and awarded seed funding and support from Sandoz, to help bring their idea to life.
For more details on how to enter the competition and terms and conditions, see here.
For further details visit www.sandoz.com/makingaccesshappen
Join the conversation on Twitter and Facebook using #SandozHACk.
South Africa Joins Global Impact Investing Body
South Africa will take another step toward meeting its development challenges this week when it becomes the first African country to join the Global Steering Group (GSG) for Impact Investing.
A global body promoting investments that not only generate a financial return, but deliver positive environmental and social outcomes as well, the GSG currently comprises 21 countries, plus the European Union.
South Africa will be represented on this important global body by the National Task Force for Impact Investing – that was established recently to grow local support for the impact investment sector. The Task Force is made up of representatives from government, private capital and research institutions. The Bertha Centre for Social Innovation and Entrepreneurship at the UCT Graduate School of Business (GSB) is acting as the secretariat for this new initiative.
“This is an amazing development, as it signifies South Africa’s leadership role in the area of impact investing,” says Elias Masilela, Executive Chairman of DNA Economics and Chair of the Impact Investing National Task Force. “South Africa’s entry into the GSG will usher in a new perspective in thinking about investing.”
According to the Global Impact Investing Network, the amount of money committed to impact investing around the world has doubled in the last year. From $114 billion in mid-2017, there is now $230 billion in funds targeting investments that not only generate a financial return, but deliver positive environmental and social outcomes as well.
This rapid growth has been largely due to a greater awareness of how private investment can contribute to the attainment of the Sustainable Development Goals set by the United Nations. Yet there is still a long way to go. It is estimated that the world needs $2.5 trillion per year to hit the UN’s targets.
Meeting these goals is crucial in South Africa, where poverty and inequality remain significant challenges. Attracting more private capital to support projects in fields such as education, housing and water is imperative.
According to Susan de Witt, Innovative Finance Lead at the Bertha Centre and head of the Impact Investing National Task Force Secretariat, being part of the GSG will give the movement in South Africa international credibility and allow the country to learn from the experiences of other countries.
“One of the major advantages of joining the GSG is that local representatives from the mainstream capital markets will be exposed to the global shifts in asset allocation,” says de Witt. “They will also be able to develop the appropriate contextual vehicles and tools to do this effectively spurred on by the efforts of major players such as Blackrock, Credit Suisse and UBS.
Giving Africa a voice in this forum is a crucial development, says Masilela. “With the strategic role that the country holds on the continent, as well as its representative voice on BRICS and other global fora, it is imperative that South Africa continues to drum up the need for this consciousness towards investment.”
Not only will the country benefit enormously from the learning opportunities, but it will be able to make a meaningful contribution to discussions as well. As many international impact investing projects are focused on Africa, there is a need for local insights to guide international investment allocations.
“Having sat in a number of these meetings, there a noticeable lack of African opinion,” says de Witt. “Working groups with an international strategy often focus on Africa, but there is rarely an African in the room.”
As a member of the GSG, South Africa will be a fully-fledged member of the global impact investing movement. This will unlock meaningful opportunities for the country.
“There is no better time than now,” Masilela says. “Done right, it will reverse many of the domestic and global imbalances we face. It is particularly important, with South Africa’s economy struggling to record a much needed turnaround.”
Along with South Africa, similar Advisory Boards in New Zealand and Bangladesh will also be admitted to the CSG this month.
“The impact revolution is a truly global movement, and its expansion to Bangladesh, New Zealand, and South Africa underscores that the pivot to risk, return, and impact is spreading to all corners of our world,” said Sir Ronald Cohen, founder and chair of the GSG.
The GSG’s Board of Trustees approved the new member countries amid preparations for the annual Impact Summit on 8-9 October in New Delhi, India. The Board also approved sites for its next two Impact Summits: Santiago, Chile on 7-8 November 2019, and Johannesburg, South Africa in 2020.
FNB Announces The 7th Franchise Leadership Summit
FNB is hosting the 7th Franchise Leadership Summit at Montecasino on Tuesday, 13 November 2018. The summit is a well-attended industry discussion amongst high calibre franchisors and industry stakeholders.
The Summit is aptly themed “Equipping you to future proof your franchise”. The discussions will include exploring the impact of technology on the franchising industry.
To this end, Morne Cronje, Head of Franchising at FNB Business explains that “the rise in online applications in franchising means we need to find innovative ways on how to continue to grow and improve this new dimension to this already robust industry.”
The South African Fast Food Landscape Report of 2018 backs the position that Cronje speaks to as it revealed that a growing number of consumers are opting for the convenience of online delivery services when purchasing fast food, this has a far reaching impact that the Summit will begin to talk to in this year’s leg.
The speaker line-up includes:
- Mike Vacy-Lyle, CEO of FNB Business; Marcel Klaassen, Executive Head at FNB Business: Opening address
- Mamello Matikinca-Ngwenya, Chief Economist at FNB: She will talk about the state of the economy and what it means for entrepreneurs.
- Morne Cronje – Head of Franchising at FNB Business; Eric Parker – Franchising Consultant at Franchising Plus; Stephen Walters – GIS Specialist and Co-Founder at Fernridge Consulting & Tony da Fonseca – MD at OBC Chicken: Panel discussion on future proofing franchise.
- Richard Mulholland – founder: Beware of the Fox, a look at the actual impact of Artificial Intelligence (AI) on business
- Andy Higgins, Founder of Bidorbuy and Managing Director of uAfrica.com: Will E-commerce replace traditional retail? – How to adapt your business model.
- Dion Chang – Trends Analyst: Pivoting your skills for the second wave of disruption.
- Dr. Sarah Britten – Independent shopper marketing and social media strategist: Check ins and check outs – how franchises can use social media to build their businesses.
- Dr. Rosy Ndhlovu – Founder: Social Franchising – Is this the future for Healthcare?
Cronje says the great line-up of industry experts will go beyond the digital discussion and the subsequent challenges it presents, each speaker will offer workable solutions on how to improve and navigate the move to the 4th Industrial Revolution as a business.
“Franchising is a healthy and resilient industry in South Africa. However, we need to continuously improve it and keep adapting to the ever-changing landscape. Therefore, unpacking online applications and trends in franchising is at the centre of this summit amongst other things,” concludes Cronje.
Buy tickets or find out more information on the Summit here: www.franchisesummit.co.za
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