Can internal coaching be used as a cost effective and strategic tool to steer an organisation through lean times? Absa believes so and has just been nominated for an ICF Prism Award for its innovative internal coaching strategy.
To navigate its way through challenging times, Absa is investing in talent. Throughout Absa, internal coaching has become a key strategic part of business as usual. According to Specialist, Coaching, Mentoring and Talent Development, Maria Cussell Humphries, this approach is saving the organisation money, whilst bolstering its in-house human resource capabilities.
“Coaching isn’t new in Absa and we realise that it is a powerful tool for unlocking talent and is a core skill to have internally,” says Cussell Humphries.
“So far we have found it extremely beneficial in terms of talent retention and leadership development,” she said. “In fact, we are seeing that not only are our HR professionals coming to do the programme, but so are some of our senior leadership.”
The programme in question was designed by the Centre for Coaching, situated at the UCT Graduate School of Business, and piloted in the organisation in 2010. The idea, according to Cussell Humphries, enabled Absa to offer leadership coaching and develop talent in a more cost effective way.
The Centre for Coaching programme makes use of a unique approach, Coaching Circles, which allows coaches to build trust amongst their peers, to receive immediate feedback about their approach and to understand fully, through practical experience, the role of a coach.
“Adults learn better under certain conditions,” says Janine Everson, co-director of the Centre for Coaching. “Being observed and being given feedback is pivotal to adult learning. And this needs to take place in an environment in which they feel safe enough to explore issues, to ask in-depth questions about their circumstances.”
Real time coaching
According to Everson, Coaching Circles, a relatively new technique for coaching in South Africa, creates a platform that supports development in real time and allows the individual to assess their long term performance and develop competencies in required areas of their lives.
Since 2010, Absa has fostered a core of 40 internal coaches, who undergo ongoing coaching supervision and master classes to maintain high coaching standards. They in turn spread the coaching philosophy throughout their teams and units.
“We used to have only external coaches to provide leadership coaching to develop our talent. It proved expensive,” says Cussell Humphries.
According to Cussell Humphries, the costs of providing external coaching to fifty individuals is estimated to be R3,5 million, and to send qualified coaches to other countries becomes exponentially more expensive.
“There are very few coaches in Africa, outside of South Africa, that are International Coach Federation (ICF) credentialed to Professional Level. So by creating a coaching culture throughout the Africa Region, by using an accredited organisation such as the Centre for Coaching, we can continue to offer coaching even when budgets are tight,” she says.
Over the next few months Cussell Humphries will be travelling to a number of countries such as Botswana,Uganda and Ghana to assess the levels of interest in coaching.
“Already I’ve seen a great willingness around the continent to utilise internal coaching as a strategic tool in the organisation,” she says.
“There used to be a stigma around coaching, a belief that if you were nominated for coaching it meant that there was something wrong with your performance that needed to be rectified.
“But at Absa, our focus is on growing and nurturing our internal talent. Talented individuals with great potential are considered for coaching, from young talent and graduates coming into the organisation for the first time, to those in more senior leadership positions.
“If you are nominated for coaching, it means you have been seen to have potential to grow exponentially,” she says. “Coaching is a great way to fast track someone with potential, through gaining insights about themselves and their work environment and through the process contributing to their readiness to move into their next role in the organisation.”
Old Mutual Committed To Empowering South African Entrepreneurs
South African small and medium-sized enterprises (SMEs) looking to take their venture to the next level will get a chance to network with big business – such as the likes of Old Mutual – at Global Entrepreneurship Week, currently running from 12 – 16 November 2018 at the Enterprise Room in Rosebank, Johannesburg.
Global Entrepreneurship Week is an annual celebration of the innovators and job creators, who launch start-ups that bring ideas to life, drive economic growth and social inclusivity.
According to the Banking Association of South Africa, SMEs have been identified as productive drivers of inclusive economic growth and development in South Africa, as well as globally. Some researchers have estimated that the local SME sector makes up 91% of formalised businesses. The sector also provides employment to an estimated 60% of the labour force and accounts for around 34% of Gross Domestic Product (GDP) in total economic output.
Old Mutual has been actively working to empower SMEs for more than a decade through structured programmes and vehicles designed to provide both the financial – and non-financial – support that is critical for success. This focus on creating both business and societal value means that the company continues to invest in creating opportunities for all South Africans.
The company’s innovative Enterprise and Supplier Development Fund works to create opportunities for small businesses to become integrated into Old Mutual’s supply chain, creating sustainable partnerships of mutual benefit. In addition, Old Mutual’s Masisizane Fund offers SMEs operating in the manufacturing, franchising and agricultural arenas a mix of grants, loans and technical support, to enable them to gain vital market access and create jobs.
Collectively, these two small business empowerment funds have approved over R750-million in funding to small businesses across the country, having already disbursed close to R600-million, while creating more than 8330 job opportunities in the process.
Old Mutual recognises that funding alone is not the key catalyst for growth where SME development is concerned, which is why it also offers a range of non-financial support option to SMEs both pre and post investment. This includes SME training in financial education, as well as business support in the form of technical mentorship, financial management tools and advice, as well as bespoke accounting services.
Old Mutual will be hosting a special session at Global Entrepreneurship Week on Wednesday 14 November 2018 titled “Doing Business with Old Mutual” at which SMEs looking to connect with the company can get more information on its unique empowerment and development programmes.
Entrepreneurs can get more information on Old Mutual’s small business empowerment programmes here:
Enterprise and Supplier Development Programme:
Supplierdevelopment@oldmutual.com or 011 217 1000
Via the Old Mutual Website at www.oldmutual.co.za/masisizane
Email: MasisizaneEnquiries@oldmutual.com or call 011 217 1000
Getting Maximum Value This Black Friday
Here are Toni Wilkinson’s, Chief Marketing Officer at PriceCheck, top six tips for getting the best deals on Black Friday and Cyber Monday.
Black Friday is almost here! Around South Africa, eager shoppers are double-checking their budgets and making wish-lists! Black Friday is now so well-entrenched, everyone’s getting in on the action. With discounts of as much as 80%, thousands of bargain hunters will flood SA’s online retailers when the clock strikes midnight.
With a number of lead-up sales also soon to be underway, many shoppers have already begun to flex their bargain-grabbing muscles. But is there an art to shopping safely and wisely when the real madness strikes? The answer is yes.
Toni Wilkinson, Chief Marketing Officer at PriceCheck, South Africa’s number one product discovery and comparison platform, and a Silvertree Internet Holdings company, shares her thoughts.
Here are Toni’s top six tips for getting the best deals on Black Friday and Cyber Monday.
- Have a plan. Know what you want, need and can afford before you get enticed by all the offers in front of you.
- Choose a secure way to pay. Credit card payment methods that ask you for a supplementary one-time PIN such as Verified by Visa, Snapscan and PayPal are all good options.
- Take note of the delivery and return details. Will you get the purchase when you need it? And, if you need to return it, will you end up paying more on delivery costs?
- Look out for hidden costs or additional purchases you might need to make.
- Compare deals. Similar deals might be packaged slightly differently, so make sure you are comparing apples with apples.
- Only buy from reputable retailers so you can be sure you will receive authentic products.
“Our Black Friday deals run for an entire week on PriceCheck.” Toni explains, “starting 19 November and running through until Cyber Monday 26 November 2018.”
In 2017, PriceCheck witnessed a huge increase in site traffic at midnight on Black Friday compared to the average day – almost 3 times the normal number of users logged on – showing that SA’s online shoppers stand ready and waiting for Black Friday deals to break.
To help them prepare for the increased demand, PriceCheck has been working closely with its merchants over the last 4 weeks to curate their product offerings. ‘From a customer demand side, we’ve also been upscaling and testing our servers to accommodate the increased traffic to our site, to ensure we have no downtime,’ Toni explains. ‘We’ll also have our developers on standby for the full 24 hours. We experienced no downtime last year, and are confident we can replicate this again this year.’
On Black Friday, PriceCheck will have a dedicated list of curated Black Friday deals, encompassing all site-wide deals either above 30% or equal to R2 000 or more in saving. ‘Global research shows that there is limited consumer pre-planning for Black Friday 2018, which is a great opportunity for consumers to use a comparison service such as PriceCheck to see all the Black Friday and Cyber Monday deals in one place and click-through directly to get the deal before it sells out,’ Toni explains.
PriceCheck’s Black Friday deals will run from 19 November – 26 November, with category specials running daily in the build-up to Black Friday.
‘Consumers can look out for offers from the following categories in the build-up week to Black Friday,’ says Wilkinson. ‘Deals will cover Fashion & Beauty on Monday, Home on Tuesday, Toys & Gadgets on Wednesday, and Electronics on Thursday, with every category of course available on Black Friday itself. Deals will also run across all categories and brands.’
What are some of the brands to watch out for this year? Toni highlights some of 2017’s top performers: ‘The most popular brands last year were Samsung, Apple and Hisense. In general, our top products included cell phones, TVs, smart watches, laptops and multimedia players. Last year the most popular category was tech by far, followed by fashion, toys and baby.’
On the question of whether Black Friday is profitable for businesses, Toni explains that volume and demand are key. ‘Global research shows that consumers are planning to spend even more on purchases in 2018 compared to previous years, reaffirming Black Friday as one of the most significant revenue-generating opportunities in the retail calendar. Retailers may experience a slow start to sales in November, due to the high demand for deep discounts over the Black Friday week. During Black Friday week itself, retailers generally experience a spike in sales, relying on high sales volumes to compensate for low margins. They also use the event to mark the start of the shopping season.’
To help shoppers find the best Black Friday deals, PriceCheck uses a powerful, intelligent search function. ‘We want to be the first site South Africans head to on Black Friday,’ Toni emphasises. ‘We aggregate products from all the reputable retailers, saving consumers time when searching for the products they want.’
It’s Never Too Late To Start A Business
Entrepreneurship at any age is key to minimising unemployment in SA.
Whilst the country continues to battle a high unemployment rate – which increased to 27,5 percent, according to the Quarterly Labour Force Survey for the Third Quarter of 2018 – the narrative of entrepreneurship as a viable career choice should be widely promoted and encouraged across all generations.
However, according to Anton Roelofse, regional general manager at Business Partners Limited (BUSINESS/PARTERS), the recently released 2018 Real State of Entrepreneurship Survey, compiled by Seed Academy and Old Mutual, revealed that 80 percent of entrepreneurs in South Africa are under the age of 45, with the majority of entrepreneurs reported to be between the ages of 25 and 34.
“In light of the high prevalence of unemployment, there is no reason that entrepreneurship should be reserved for the younger generation. Considering that only 20 percent of entrepreneurs are over 45, it is now more important than ever for older aspiring entrepreneurs to realise that the country needs them and it is never too late to start a business,” he says.
Delving into the reasons for this low rate of entrepreneurship among older generations in South Africa, Roelofse refers to the 2016-2017 Senior Entrepreneurship Report. “According to the report, older individuals have the lowest confidence in their ability to start and run their own businesses, and many believe that entrepreneurship is a young person’s occupation because the majority of entrepreneurs are young.”
In contrast to these beliefs, Roelofse says that it has actually been shown that older entrepreneurs are more adept at building resilient businesses, which is especially crucial during times of slow economic growth.
“If more older entrepreneurs follow their entrepreneurial dreams, not only will more jobs be created, but the idea of entrepreneurship will become more socially accepted for all ages and hopefully have a ripple effect.”
As such, it is vital for older aspiring entrepreneurs to realise that they are more equipped than they think to start and run a business, says Roelofse, who lists three pointers to boost older aspiring entrepreneurs’ confidence:
- Work experience: Starting a business at a later age means that the entrepreneur will have a lot more work experience. This will be extremely beneficial as it will contribute to the entrepreneur’s leadership skills, business management and acumen, problem solving skills, and industry experience, should the entrepreneur decide to open a business in the same industry.
- Personal networks: It is often said that it’s not what you know, but who you know, and as one grows in age, so do their personal and professional networks. Older entrepreneurs will therefore be more likely to know other established professionals who they can turn to for advice, collaboration, and offer their services to.
- An established passion: Older entrepreneurs tend to be less restless in their pursuits, as they have had more time to figure out what they are most passionate about, which can often be a driving force to start a business as well as motivate their success in the future.
These are just a few of the reasons supporting the notion that more older aspiring entrepreneurs should start their own businesses and contribute to increasing employment opportunities in the country, says Roelofse. “Age should be seen as an added strength, not a hindrance, when it comes to entrepreneurship. And aspiring entrepreneurs, regardless of their age, should be encouraged and supported to contribute economically,” he concludes.
Women Entrepreneur Successes2 days ago
Watch List: 50 Top SA Business Women To Watch
Snapshots2 days ago
25 Of The Most Successful Business Ideas In South Africa
Support for Women Entrepreneurs1 week ago
11 Quotes On Hard Work, Risk-Taking And Getting Started From Beauty Billionaire Estee Lauder
Entrepreneur Profiles6 days ago
The House That Moladi Built – How Challenging Traditional Building Empowers Local Entrepreneurs
Company Posts2 weeks ago
Why Spartan Is Focusing On SME Funding And How They Can Support Your Business
Self Development2 weeks ago
Research: The Power Of Meditation That Will Blow Your Mind
Leading1 day ago
How To, In Practice, Distinguish Between Executive, Non-Executive And Independent Directors And Their Functions
Company Posts2 days ago
Smoothie Franchise Opportunity: Puré Frooty Is A One-Of-A-Kind Smoothie Franchise Business